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Helping users to use help: improving interaction with help systems

Published: 24 April 2004 Publication History

Abstract

No abstract available.

References

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Carroll, J. (editor) (1998). Minimalism Beyond the Nurnberg Funnel. Cambridge, MA: The MIT Press.
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Grayling, T. (2002). A Usability Test of Two Browser-based Embedded Help Systems. Journal of the Society of Technical Communication, vol. 49, no. 2, 193--209.
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Kantner, L.; Rosenbaum, S.; and Shroyer, R. (2002). Structured Heuristic Evaluation of Online Documentation. In IPCC 2002 Proceedings.
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Krull, R.; Friauf, J.; Brown-Grant, J.; and Eaton, A. (2002). Usability Trends in an Online Help System: User Testing on Three Releases of a Help for a Visual Programming Language. In IPCC 2001 Proceedings.
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Marx, M. and Schmandt, C. (1996). MailCall: Message Presentation and a Navigation in a Nonvisual Environment. In Proceedings of CHI '96, ACM Press, 165--172.
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McLellan, S.G.; Roesler, A.W.; and Elliot, A.L. (1996). "The Effect of Advice Message Location on User Performance," IEEE Trans. Prof. Comm., vol. 39, pp. 43--48.
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Priestley, M. (1998). Task Oriented or Task Disoriented: Designing a Usable Help Web. In Proceedings of SIGDOC 98, ACM Press, 194--199.
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Quesenbery, W. (2001). Meeting User Needs for Useful Online Information. Journal of the Society of Technical Communication, vol. 48, no. 2, 182--188.
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Raskutti, B. and Zukerman, I. (1997). Generating Queries and Replies during Information-Seeking Interactions. International Journal of Human-Computer Studies, 47, 689--734.
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Rintjema, L. and Warburton, K. (1998). Creating an HTML Help System for Web-based Products. In Proceedings of SIGDOC 98, ACM Press, 23--28.
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Rosenbaum, S. and Ramey, J. (2003). Current Issues in Assessing and Improving Information Usability. In Extended Abstracts of CHI 2003, ACM Press.

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    cover image ACM Conferences
    CHI EA '04: CHI '04 Extended Abstracts on Human Factors in Computing Systems
    April 2004
    975 pages
    ISBN:1581137036
    DOI:10.1145/985921
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Publication History

    Published: 24 April 2004

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    Author Tags

    1. help delivery mechanisms
    2. help systems
    3. information usability
    4. interaction design

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    • (2022)Software Quality Prediction Using Machine LearningInternational Journal of Software Innovation10.4018/IJSI.29799710:1(1-35)Online publication date: 1-Apr-2022
    • (2022)Swarm of Honey Bees for Association Rule Mining Using CUDAInternational Journal of Software Innovation10.4018/IJSI.29799610:1(1-27)Online publication date: 6-May-2022
    • (2022)Clustering of Template-Generated Webpages Using DOM Tree Paths of URLsInternational Journal of Software Innovation10.4018/IJSI.29799410:1(1-24)Online publication date: 6-May-2022
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    • (2022)A Process Model for Dashboard OnboardingComputer Graphics Forum10.1111/cgf.1455841:3(501-513)Online publication date: 29-Jul-2022
    • (2021)Online comments as input enhancementThe EuroCALL Review10.4995/eurocall.2021.1421229:2(44-54)Online publication date: 26-Nov-2021
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