article

Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems

Authors:

Aditya JohriAuthors Info & Claims

Computer Supported Cooperative Work, Volume 21, Issue 2-3

Pages 261 - 282

https://doi.org/10.1007/s10606-011-9138-y

Published: 01 June 2012 Publication History

Abstract

We synthesize findings from longitudinal case studies examining work practices in three different organizations and propose analytical and methodological frameworks to guide the design and implementation of technologies for expertise and knowledge management. We appropriate the concept of ecosystem to argue that we can create active and useful solutions for knowledge management through a focus on interaction between two mutually intertwined elements of an ecosystem--artifacts and actors. We show that in expertise and knowledge sharing systems domain knowledge and technological knowledge are complementary and we present evidence that small solutions can have far reaching effects. Finally, we make a case for full integration of IT developers as an element of expertise sharing ecosystem.

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cover image Computer Supported Cooperative Work

Computer Supported Cooperative Work Volume 21, Issue 2-3

June 2012

246 pages

ISSN:0925-9724

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Copyright © Copyright © 2012 Springer.

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Kluwer Academic Publishers

United States

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Published: 01 June 2012

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Cited By

Momotaz FEhtesham-Ul-Haque MBillah S(2023)Understanding the Usages, Lifecycle, and Opportunities of Screen Readers’ PluginsACM Transactions on Accessible Computing10.1145/358269716:2(1-35)Online publication date: 13-Jul-2023
Huang YDobreski BXia HLee CPoltrock SBarkhuus LBorges MKellogg W(2017)Human LibraryProceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing10.1145/2998181.2998312(1152-1165)Online publication date: 25-Feb-2017
Jarrahi MNelson SThomson L(2017)Personal artifact ecologies in the context of mobile knowledge workersComputers in Human Behavior10.1016/j.chb.2017.05.02875:C(469-483)Online publication date: 1-Oct-2017
Lee CPoltrock SBarkhuus LBorges MKellogg W(2017)Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social ComputingundefinedOnline publication date: 25-Feb-2017
Jung HHong SMeas PZachry MGossett KMallory AArmfield D(2015)Designing tools to support advanced users in new forms of social media interactionProceedings of the 33rd Annual International Conference on the Design of Communication10.1145/2775441.2775462(1-10)Online publication date: 16-Jul-2015
Boulus-Rødje NBjorn PBegole BKim JInkpen KWoo W(2015)Design Challenges in Supporting Distributed KnowledgeProceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems10.1145/2702123.2702458(3137-3146)Online publication date: 18-Apr-2015
Liu XWang GJohri AZhou MFan W(2014)Harnessing global expertiseInformation Systems Frontiers10.1007/s10796-012-9385-616:4(715-727)Online publication date: 1-Sep-2014
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Ackerman MDachtera JPipek VWulf V(2013)Sharing Knowledge and ExpertiseComputer Supported Cooperative Work10.1007/s10606-013-9192-822:4-6(531-573)Online publication date: 1-Aug-2013
Cabitza FSimone CLocatelli MFinholt TTellioğlu HInkpen KGross T(2012)Supporting artifact-mediated discourses through a recursive annotation toolProceedings of the 2012 ACM International Conference on Supporting Group Work10.1145/2389176.2389215(253-262)Online publication date: 27-Oct-2012
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