research-article

“It did not give me an option to decline”: A Longitudinal Analysis of the User Experience of Security and Privacy in Smart Home Products

Authors:

George Chalhoub,

Martin J Kraemer,

Norbert Nthala,

Ivan FlechaisAuthors Info & Claims

CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

Article No.: 555, Pages 1 - 16

https://doi.org/10.1145/3411764.3445691

Published: 07 May 2021 Publication History

Abstract

Smart home products aren’t living up to their promise. They claim to transform the way we live, providing convenience, energy efficiency, and safety. However, the reality is significantly less profound and often frustrating. This is particularly apparent in security and privacy experiences: powerlessness, confusion, and annoyance have all been reported.

In order to reduce frustration and help fulfill the promise of smart homes, we need to explore the experience of security and privacy in situ. We analyze an ethnographic study observing six UK households over six months to present a longitudinal view of security and privacy user experiences in smart products. We find inconsistencies in managing security and privacy, e.g., contrasting the ease of granting and difficulty of withholding consent. We identify security and privacy issues in repurposing smart home devices – using devices outside of their initial intended purposes. We conclude with recommendations for design in smart home devices.

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Index Terms

“It did not give me an option to decline”: A Longitudinal Analysis of the User Experience of Security and Privacy in Smart Home Products
1. Human-centered computing
  1. Human computer interaction (HCI)

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Published In

cover image ACM Conferences

CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

May 2021

10862 pages

ISBN:9781450380966

DOI:10.1145/3411764

General Chairs:
Yoshifumi Kitamura
Tohoku University, Japan
,
Aaron Quigley
University of New South Wales, Australia
,
Program Chairs:
Katherine Isbister
University of California Santa Cruz, USA
,
Takeo Igarashi
The University of Tokyo, Japan
,
Publications Chairs:
Pernille Bjørn
University of Copenhagen, Denmark
,
Steven Drucker
Microsoft Research, USA

Copyright © 2021 ACM.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 May 2021

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CHI '21

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SIGCHI

CHI '21: CHI Conference on Human Factors in Computing Systems

May 8 - 13, 2021

Yokohama, Japan

Acceptance Rates

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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CHI '25

Sponsor:
sigchi

CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

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https://doi.org/10.1155/2024/4425734
Wang CHe WPierson TKotz D(2024)Moat: Adaptive Inside/Outside Detection System for Smart HomesProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36997518:4(1-31)Online publication date: 21-Nov-2024
https://dl.acm.org/doi/10.1145/3699751
Vats TSailaja NAnselmo Polido Lopes F(2024)Exploration of User Perspectives around Software and Data-Related Challenges Associated with IoT Repair and Maintenance against Obsolescence: User Study on Software and Data Interactions and Considerations for IoT Repair and Maintenance against ObsolescenceProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685383(1-17)Online publication date: 13-Oct-2024
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Shalawadi SEchtler FRaptis D(2024)Dr. Convenience Love or: How I Learned to Stop Worrying and Love my Voice Assistant✱Proceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685364(1-14)Online publication date: 13-Oct-2024
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Windl MSchlegel MMayer S(2024)Exploring Users' Mental Models and Privacy Concerns During Interconnected InteractionsProceedings of the ACM on Human-Computer Interaction10.1145/36765048:MHCI(1-23)Online publication date: 24-Sep-2024
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Shalawadi SGetschmann Cvan Berkel NEchtler F(2024)Manual, Hybrid, and Automatic Privacy Covers for Smart Home CamerasProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661569(3453-3470)Online publication date: 1-Jul-2024
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Windl MFeger S(2024)Designing Interactive Privacy Labels for Advanced Smart Home Device Configuration OptionsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661527(3372-3388)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661527
Delgado Rodriguez SChatterjee PDao Phuong AAlt FMarky K(2024)Do You Need to Touch? Exploring Correlations between Personal Attributes and Preferences for Tangible Privacy MechanismsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642863(1-23)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642863
Birrell ERodolitz JDing ALee JMcReynolds EHutson JLerner A(2024)SoK: Technical Implementation and Human Impact of Internet Privacy Regulations2024 IEEE Symposium on Security and Privacy (SP)10.1109/SP54263.2024.00206(673-696)Online publication date: 19-May-2024
https://doi.org/10.1109/SP54263.2024.00206
Norval CSingh J(2024)A Room With an Overview: Toward Meaningful Transparency for the Consumer Internet of ThingsIEEE Internet of Things Journal10.1109/JIOT.2023.331836911:5(7583-7603)Online publication date: 1-Mar-2024
https://doi.org/10.1109/JIOT.2023.3318369
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