Nothing Special   »   [go: up one dir, main page]

skip to main content
10.1145/2493432.2493489acmconferencesArticle/Chapter ViewAbstractPublication PagesubicompConference Proceedingsconference-collections
research-article

Learning from a learning thermostat: lessons for intelligent systems for the home

Published: 08 September 2013 Publication History

Abstract

Everyday systems and devices in the home are becoming smarter. In order to better understand the challenges of deploying an intelligent system in the home, we studied the experience of living with an advanced thermostat, the Nest. The Nest utilizes machine learning, sensing, and networking technology, as well as eco-feedback features. We conducted interviews with 23 participants, ten of whom also participated in a three-week diary study. Our findings show that while the Nest was well-received overall, the intelligent features of the Nest were not perceived to be as useful or intuitive as expected, in particular due to the system's inability to understand the intent behind sensed behavior and users' difficulty in understanding how the Nest works. A number of participants developed workarounds for the shortcomings they encountered. Based on our observations, we propose three avenues for future development of interactive intelligent technologies for the home: exception flagging, incidental intelligibility, and constrained engagement.

References

[1]
Bellotti, V., and Edwards, W. Intelligibility and accountability: human considerations in context-aware systems. Human--Computer Interaction 16, 2--4 (2001), 193--212.
[2]
Brush, A., et al. Home automation in the wild: challenges and opportunities. In Proc. CHI 2011, 2115--2124.
[3]
Cook, D.J., et al. MavHome: An agent-based smart home. PerCom 2003, 521--524.
[4]
Dey, A.K., Rosenthal, S., and Veloso, M. Using Interaction to Improve Intelligence: How Intelligent Systems Should Ask Users for Input. Presented at the Workshop on Intelligence and Interaction: IJCAI 2009.
[5]
Edwards, W.K and Grinter, R.E. At home with ubiquitous computing: seven challenges. In Proc. Ubicomp 2001, 256--272.
[6]
U.S. Energy Information Administration, Annual Energy Review, September 27, 2012
[7]
Froehlich, J., Findlater, L., and Landay, J. The design of eco-feedback technology. In Proc. CHI 2010, 1999--2008.
[8]
Gupta, M., Intille, S., and Larson, K. Adding gps-control to traditional thermostats: An exploration of potential energy savings and design challenges. In Proc. Pervasive 2009, 95--114.
[9]
Intille, S.S. Designing a home of the future. IEEE Pervasive Computing 1, 2 (2002), 76--82.
[10]
Kidd, C., et al. The aware home: A living laboratory for ubiquitous computing research. In Proc. CoBuild 1999, 191--198.
[11]
Kulesza, T., et al. Fixing the program my computer learned: Barriers for end users, challenges for the machine. In Proc. IUI 2009, 187--196.
[12]
Lim, B.Y., Dey, A.K., and Avrahami, D. Why and why not explanations improve the intelligibility of context-aware intelligent systems. In Proc. CHI 2009, 2119--2128.
[13]
Mackay, W.E. Responding to cognitive overload: Co-adaptation between users and technology. Intellectica 30, 1 (2000), 177--193.
[14]
Mennicken, S. and Huang, E. Hacking the natural habitat: an in-the-wild study of smart homes, their development, and the people who live in them. In Proc. Pervasive 2012, 143--160.
[15]
Mozer, M.C. Lessons from an Adaptive Home. In D.J. Cook and S.K. Das, eds., Smart Environments. John Wiley & Sons, Inc., 2005, 271--294.
[16]
O'Brien, J., et al. At home with the technology: an ethnographic study of a set-top-box trial. ACM ToCHI 6, 3 (1999), 282--308.
[17]
Orlikowski, W.J. The Duality of Technology. Organization science 3, 3 (1992), 398--427.
[18]
Peffer, T., et al. How people use thermostats in homes: A review. Building and Environment, (2011).
[19]
Poole, E.S., et al. Computer help at home: methods and motivations for informal technical support. In Proc. CHI 2009, 739--748.
[20]
Rode, J.A., Toye, E.F., and Blackwell, A.F. The fuzzy felt ethnography--understanding the programming patterns of domestic appliances. Personal and Ubiquitous Computing 8, 3--4 (2004), 161--176.
[21]
Rogers, Y. Moving on from Weiser's vision of calm computing : engaging UbiComp experiences. In Proc. Ubicomp 2006, 404--42
[22]
Scott, J., et al. PreHeat: controlling home heating using occupancy prediction. Proc. Ubicomp 2011, 281--290.
[23]
Strengers, Y.A.A. Designing eco-feedback systems for everyday life. In Proc. CHI 2011, 2135--2144.
[24]
Stumpf, S., et al. Interacting meaningfully with machine learning systems: Three experiments. International Journal of Human-Computer Studies 67, 8 (2009), 639--662.
[25]
Suchman, L. Human-machine reconfigurations: Plans and situated actions. Cambridge University Press, 2006.
[26]
Takayama, L., et al. Making Technology Homey: Finding Sources of Satisfaction and Meaning in Home Automation. In Proc. Ubicomp 2012, 511--520
[27]
Tullio, J., et al. How it works: a field study of non-technical users interacting with an intelligent system. In Proc. CHI 2007, 31--40.
[28]
Weiser, M. The computer for the 21st century. Scientific American 265, 3 (1991), 94--104.
[29]
Yang, R. and Newman, M.W. Living with an intelligent thermostat: Advanced control for heating and cooling systems. Presented at the HomeSys 2012 Workshop: Ubicomp 2012.
[30]
Smart Digital Appliances You Wish You Owned - CNBC. http://www.cnbc.com/id/46807536.
[31]
Nest | Home. http://www.nest.com/.
[32]
Nest | Reviews. http://nest.com/reviews/.
[33]
Catch.com. https://catch.com/.

Cited By

View all
  • (2024)Enhancing Healthcare through Sensor-Enabled Digital Twins in Smart Environments: A Comprehensive AnalysisSensors10.3390/s2409279324:9(2793)Online publication date: 27-Apr-2024
  • (2024)The Impact of Information Relevancy and Interactivity on Intensivists’ Trust in a Machine Learning–Based Bacteremia Prediction System: Simulation StudyJMIR Human Factors10.2196/5692411(e56924-e56924)Online publication date: 1-Aug-2024
  • (2024)Toolkit Design for Building Camera Sensor-Driven DIY Smart HomesCompanion of the 2024 on ACM International Joint Conference on Pervasive and Ubiquitous Computing10.1145/3675094.3678363(256-261)Online publication date: 5-Oct-2024
  • Show More Cited By

Index Terms

  1. Learning from a learning thermostat: lessons for intelligent systems for the home

    Recommendations

    Comments

    Please enable JavaScript to view thecomments powered by Disqus.

    Information & Contributors

    Information

    Published In

    cover image ACM Conferences
    UbiComp '13: Proceedings of the 2013 ACM international joint conference on Pervasive and ubiquitous computing
    September 2013
    846 pages
    ISBN:9781450317702
    DOI:10.1145/2493432
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

    Sponsors

    In-Cooperation

    Publisher

    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 08 September 2013

    Permissions

    Request permissions for this article.

    Check for updates

    Author Tags

    1. intelligent systems
    2. smart home
    3. sustainability

    Qualifiers

    • Research-article

    Conference

    UbiComp '13
    Sponsor:

    Acceptance Rates

    UbiComp '13 Paper Acceptance Rate 92 of 394 submissions, 23%;
    Overall Acceptance Rate 764 of 2,912 submissions, 26%

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • Downloads (Last 12 months)154
    • Downloads (Last 6 weeks)21
    Reflects downloads up to 01 Nov 2024

    Other Metrics

    Citations

    Cited By

    View all
    • (2024)Enhancing Healthcare through Sensor-Enabled Digital Twins in Smart Environments: A Comprehensive AnalysisSensors10.3390/s2409279324:9(2793)Online publication date: 27-Apr-2024
    • (2024)The Impact of Information Relevancy and Interactivity on Intensivists’ Trust in a Machine Learning–Based Bacteremia Prediction System: Simulation StudyJMIR Human Factors10.2196/5692411(e56924-e56924)Online publication date: 1-Aug-2024
    • (2024)Toolkit Design for Building Camera Sensor-Driven DIY Smart HomesCompanion of the 2024 on ACM International Joint Conference on Pervasive and Ubiquitous Computing10.1145/3675094.3678363(256-261)Online publication date: 5-Oct-2024
    • (2024)How We Use Together: Coordinating Individual Preferences for Using Shared Devices at HomeProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661634(3407-3418)Online publication date: 1-Jul-2024
    • (2024)Understanding Perceived Utility and Comfort of In-Home General-Purpose Sensing through Progressive ExposureProceedings of the ACM on Human-Computer Interaction10.1145/36374328:CSCW1(1-32)Online publication date: 26-Apr-2024
    • (2024)In pursuit of thermal comfortInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2024.103245186:COnline publication date: 1-Jun-2024
    • (2024)A conversational agent for creating automations exploiting large language modelsPersonal and Ubiquitous Computing10.1007/s00779-024-01825-5Online publication date: 4-Jul-2024
    • (2024)Artificial Intelligence and Machine Learning-Based Building Solutions: Pathways to Ensure Occupant Comfort and Energy Efficiency with Climate ChangeBig Data, Artificial Intelligence, and Data Analytics in Climate Change Research10.1007/978-981-97-1685-2_4(57-79)Online publication date: 20-May-2024
    • (2024)Shaping Hidden Interfaces for Situated InteractionsDesign Behind Interaction10.1007/978-3-031-67416-7_6(79-90)Online publication date: 8-Aug-2024
    • (2023)Ordonnancement dans l’habitat intelligentRevue Ouverte d'Intelligence Artificielle10.5802/roia.504:1(53-76)Online publication date: 30-May-2023
    • Show More Cited By

    View Options

    Get Access

    Login options

    View options

    PDF

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    Media

    Figures

    Other

    Tables

    Share

    Share

    Share this Publication link

    Share on social media