research-article

More than meets the eye: transforming the user experience of home network management

Authors:

Erika Shehan Poole,

Marshini Chetty,

Rebecca E. Grinter,

W. Keith EdwardsAuthors Info & Claims

DIS '08: Proceedings of the 7th ACM conference on Designing interactive systems

Pages 455 - 464

https://doi.org/10.1145/1394445.1394494

Published: 25 February 2008 Publication History

Abstract

As computing migrates from the workplace to the home, householders must tackle problems of home network maintenance. Often they lack the technical knowledge or motivation to complete these tasks, making the user experience of home network maintenance frustrating. In response to these difficulties, many householders rely on handwritten reminders or interactive networking tools that are ill-suited for the home environment. In this paper, we seek to understand how to design better home network management tools through a study of sketches created by 40 people in 18 households. In our study, we obtained information about householders' knowledge, practices and needs with respect to home networking. Based on our results, we present guidelines for transforming the user experience of home network management.

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Rakotondravony NPöhls HPfeifer JHarrison L(2024)Viz$$^4$$NetSec: Visualizing Dynamic Network Security Configurations of Everyday Interconnected Objects in Home NetworksHCI for Cybersecurity, Privacy and Trust10.1007/978-3-031-61382-1_11(164-185)Online publication date: 1-Jun-2024
https://doi.org/10.1007/978-3-031-61382-1_11
Gröber LMrowczynski RVijay NMuller DDabrowski AKrombholz KCalandrino JTroncoso C(2023)To cloud or not to cloudProceedings of the 32nd USENIX Conference on Security Symposium10.5555/3620237.3620377(2491-2508)Online publication date: 9-Aug-2023
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Schulz A(2023)User Interactions with Internet of Things (IoT) Devices in Shared Domestic SpacesProceedings of the 22nd International Conference on Mobile and Ubiquitous Multimedia10.1145/3626705.3632615(583-585)Online publication date: 3-Dec-2023
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Index Terms

More than meets the eye: transforming the user experience of home network management
1. Human-centered computing

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Published In

cover image ACM Conferences

DIS '08: Proceedings of the 7th ACM conference on Designing interactive systems

February 2008

487 pages

ISBN:9781605580029

DOI:10.1145/1394445

General Chairs:
Johann van der Schijff
University of Cape Town
,
Gary Marsden
University of Cape Town

Copyright © 2008 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Nokia
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ACM: Association for Computing Machinery
Microsoft: Microsoft
University of Cape Town
SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 25 February 2008

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Division of Computer and Network Systems

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Microsoft
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DIS08: Designing Interactive Systems Conference 2008

February 25 - 27, 2008

Cape Town, South Africa

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Cited By

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https://doi.org/10.1007/978-3-031-61382-1_11
Gröber LMrowczynski RVijay NMuller DDabrowski AKrombholz KCalandrino JTroncoso C(2023)To cloud or not to cloudProceedings of the 32nd USENIX Conference on Security Symposium10.5555/3620237.3620377(2491-2508)Online publication date: 9-Aug-2023
https://dl.acm.org/doi/10.5555/3620237.3620377
Schulz A(2023)User Interactions with Internet of Things (IoT) Devices in Shared Domestic SpacesProceedings of the 22nd International Conference on Mobile and Ubiquitous Multimedia10.1145/3626705.3632615(583-585)Online publication date: 3-Dec-2023
https://dl.acm.org/doi/10.1145/3626705.3632615
Liu XShi YYu CGao CYang TLiang CShi Y(2023)Understanding In-Situ Programming for Smart Home AutomationProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/35962547:2(1-31)Online publication date: 12-Jun-2023
https://dl.acm.org/doi/10.1145/3596254
Vinet LMaudet NTabard A(2023)The Everyday Experience of Connectivity Limits – Insights from French Students during the Covid PandemicProceedings of the 34th Conference on l'Interaction Humain-Machine10.1145/3583961.3583975(1-11)Online publication date: 3-Apr-2023
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Frik ABernd JEgelman S(2023)A Model of Contextual Factors Affecting Older Adults’ Information-Sharing Decisions in the U.S.ACM Transactions on Computer-Human Interaction10.1145/355788830:1(1-48)Online publication date: 4-Apr-2023
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Williams KBigelow AIsaacs K(2023)Data Abstraction Elephants: The Initial Diversity of Data Representations and Mental ModelsProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580669(1-24)Online publication date: 19-Apr-2023
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Schulz AMüller JBeruscha F(2023)Experience by Cohabitation: Living in a Smart Home Initiated by Your PartnerHuman-Computer Interaction – INTERACT 202310.1007/978-3-031-42286-7_17(304-323)Online publication date: 28-Aug-2023
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Groen EFeth DPolst STolsdorf JWiefling SIacono LSchmitt H(2023)Achieving Usable Security and Privacy Through Human-Centered DesignHuman Factors in Privacy Research10.1007/978-3-031-28643-8_5(83-113)Online publication date: 10-Mar-2023
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Jang EBidwell NLiu JSengers PBagalkot NVerdezoto NDensmore MVigil-Hayes MHasan S(2022)Situating Network Infrastructure with People, Practices, and Beyond: A Community Building WorkshopCompanion Publication of the 2022 Conference on Computer Supported Cooperative Work and Social Computing10.1145/3500868.3560716(267-272)Online publication date: 8-Nov-2022
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