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Illustrating the Gaps and Needs in the Training Support of Community Health Workers in India

Authors:

Pushpendra SinghAuthors Info & Claims

CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

Article No.: 231, Pages 1 - 16

https://doi.org/10.1145/3411764.3445111

Published: 07 May 2021 Publication History

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Abstract

In India and other developing countries, Community Health Workers (CHWs) provide the first line of care in delivering necessary maternal and child health services. In this work, we assess the training and skill-building needs of CHWs, through a mobile-based training intervention deployed for six months to 500 CHWs for conducting 144 training sessions in rural India. We qualitatively probed 1178 questions, asked by CHWs, during training sessions, and conducted a content analysis of the learning material provided to CHWs. Further, we interviewed 48 CHWs to understand the rationale of information seeking and perceptions of training needs. We present our understanding of the knowledge gaps of CHWs and how the current learning material and training methods are ineffective in addressing it. Our study presents design implications for HCI4D researchers for mobile learning platforms targeted towards CHWs. We also provide policy-level suggestions to improve the training of CHWs in India or a similar context.

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https://dl.acm.org/doi/10.1145/3544548.3581203
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Index Terms

Illustrating the Gaps and Needs in the Training Support of Community Health Workers in India
1. Applied computing
  1. Life and medical sciences
2. Human-centered computing

Index terms have been assigned to the content through auto-classification.

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cover image ACM Conferences

CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

May 2021

10862 pages

ISBN:9781450380966

DOI:10.1145/3411764

General Chairs:
Yoshifumi Kitamura
Tohoku University, Japan
,
Aaron Quigley
University of New South Wales, Australia
,
Program Chairs:
Katherine Isbister
University of California Santa Cruz, USA
,
Takeo Igarashi
The University of Tokyo, Japan
,
Publications Chairs:
Pernille Bjørn
University of Copenhagen, Denmark
,
Steven Drucker
Microsoft Research, USA

Copyright © 2021 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

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Published: 07 May 2021

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Refereed limited

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Bill & Melinda Gates Foundation

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CHI '21

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SIGCHI

CHI '21: CHI Conference on Human Factors in Computing Systems

May 8 - 13, 2021

Yokohama, Japan

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Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

Okolo CAgarwal DDell NVashistha A(2024)"If it is easy to understand then it will have value": Examining Perceptions of Explainable AI with Community Health Workers in Rural IndiaProceedings of the ACM on Human-Computer Interaction10.1145/36373488:CSCW1(1-28)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637348
Orii LFeldacker CHuwa JThawani AViola EKiruthu-Kamamia CSande OTweya HAnderson R(2024)HIV Client Perspectives on Digital Health in MalawiProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642245(1-13)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642245
Bowman RNadal CMorrissey KThieme ADoherty G(2023)Using Thematic Analysis in Healthcare HCI at CHI: A Scoping ReviewProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581203(1-18)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581203
Ismail AYadav DGupta MDabas KSingh PKumar N(2022)Imagining Caring Futures for Frontline Health WorkProceedings of the ACM on Human-Computer Interaction10.1145/35555816:CSCW2(1-30)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555581
Ming JKamath SKuo ESterling MDell NVashistha A(2022)Invisible Work in Two Frontline Health ContextsProceedings of the 5th ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies10.1145/3530190.3534814(139-151)Online publication date: 29-Jun-2022
https://dl.acm.org/doi/10.1145/3530190.3534814
Karusala N(2022)The Changing Landscape of Care Work in Health in the Global SouthExtended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491101.3503816(1-5)Online publication date: 27-Apr-2022
https://dl.acm.org/doi/10.1145/3491101.3503816

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