research-article

Help is on the way: patterns of responses to resource requests on facebook

Authors:

Andrew T. Fiore,

Nicole EllisonAuthors Info & Claims

CSCW '14: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing

Pages 3 - 15

https://doi.org/10.1145/2531602.2531720

Published: 15 February 2014 Publication History

Abstract

Research suggests that social network sites can support social capital exchanges, which are often triggered by requests for assistance, such as seeking recommendations or asking for favors. Responsiveness to these requests for help is important to study because these interactions have the potential to affect users' overall satisfaction with the experience of using SNSs, signal social grooming functions that are an essential part of relationship maintenance, and affect social capital processes. In this paper, we study a corpus of public status updates posted to Facebook (N=7,466) in order to identify the pattern of responses to status updates that attempt to mobilize resources from the poster's Facebook network. Findings suggest that mobilization requests are treated differently than other kinds of posts; posts that attempt to mobilize help receive more comments than non-mobilization attempts. Additionally, responses occur more quickly and are shaped by the type of support requested (e.g., a recommendation vs. a favor). These findings help us better understand the role of help-seeking behaviors in the social capital conversion process as it unfolds via social media.

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Cited By

Zhou MMeng BFan W(2023)How do we elicit more user feedback in the social Q&A community? A consideration of the expertise-required questionInformation Technology & People10.1108/ITP-10-2022-075137:4(1587-1612)Online publication date: 22-May-2023
https://doi.org/10.1108/ITP-10-2022-0751
Meyerhoff JKornfield RMohr DReddy M(2022)Meeting Young Adults' Social Support Needs across the Health Behavior Change Journey: Implications for Digital Mental Health ToolsProceedings of the ACM on Human-Computer Interaction10.1145/35552036:CSCW2(1-33)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555203
Hellman JChen JUddin MCheng JGuo JBaldassarre MPrechelt LRodríguez-Pérez G(2022)Characterizing user behaviors in open-source software user forumsProceedings of the 15th International Conference on Cooperative and Human Aspects of Software Engineering10.1145/3528579.3529178(46-55)Online publication date: 21-May-2022
https://dl.acm.org/doi/10.1145/3528579.3529178
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Index Terms

Help is on the way: patterns of responses to resource requests on facebook
1. Human-centered computing
  1. Collaborative and social computing

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Published In

cover image ACM Conferences

CSCW '14: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing

February 2014

1600 pages

ISBN:9781450325400

DOI:10.1145/2531602

General Chairs:
Susan Fussell
Cornell University
,
Wayne Lutters
University of Maryland, Baltimore County
,
Program Chairs:
Meredith Ringel Morris
Microsoft Research
,
Madhu Reddy
Penn State University

Copyright © 2014 ACM.

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Published: 15 February 2014

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February 15 - 19, 2014

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CSCW '14 Paper Acceptance Rate 134 of 497 submissions, 27%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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Cited By

Zhou MMeng BFan W(2023)How do we elicit more user feedback in the social Q&A community? A consideration of the expertise-required questionInformation Technology & People10.1108/ITP-10-2022-075137:4(1587-1612)Online publication date: 22-May-2023
https://doi.org/10.1108/ITP-10-2022-0751
Meyerhoff JKornfield RMohr DReddy M(2022)Meeting Young Adults' Social Support Needs across the Health Behavior Change Journey: Implications for Digital Mental Health ToolsProceedings of the ACM on Human-Computer Interaction10.1145/35552036:CSCW2(1-33)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555203
Hellman JChen JUddin MCheng JGuo JBaldassarre MPrechelt LRodríguez-Pérez G(2022)Characterizing user behaviors in open-source software user forumsProceedings of the 15th International Conference on Cooperative and Human Aspects of Software Engineering10.1145/3528579.3529178(46-55)Online publication date: 21-May-2022
https://dl.acm.org/doi/10.1145/3528579.3529178
Mordeno IBaroquillo LMacalimbon NJebulan CHall B(2022)The paradoxical effect of interpersonal support from the social media on the post-relocation adjustment difficulties among Filipino typhoon survivorsCurrent Psychology10.1007/s12144-022-03604-y42:28(24902-24917)Online publication date: 13-Aug-2022
https://doi.org/10.1007/s12144-022-03604-y
Gupta SDhanorkar SCarroll J(2021)Not in my Backyard!? Lessons from a Community ConflictProceedings of the 10th International Conference on Communities & Technologies - Wicked Problems in the Age of Tech10.1145/3461564.3461588(234-244)Online publication date: 20-Jun-2021
https://dl.acm.org/doi/10.1145/3461564.3461588
Ying KRodríguez FDibble ABoyer K(2021)Understanding Women's Remote Collaborative Programming ExperiencesProceedings of the ACM on Human-Computer Interaction10.1145/34329524:CSCW3(1-29)Online publication date: 5-Jan-2021
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Chen YWang KXu WHuang Y(2021)Exploring Commenting Behavior in the COVID-19 Super-Topic on WeiboExtended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411763.3451717(1-7)Online publication date: 8-May-2021
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De Meulenaere JPonnet KCourtois CWalrave MHardyns WPauwels L(2021)Online and offline social support deterioration: the effect of financial stress exposure on depressive symptomsBehaviour & Information Technology10.1080/0144929X.2021.187735541:7(1472-1484)Online publication date: 25-Jan-2021
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Bayer JTriệu PEllison N(2020)Social Media Elements, Ecologies, and EffectsAnnual Review of Psychology10.1146/annurev-psych-010419-05094471:1(471-497)Online publication date: 4-Jan-2020
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Brandtzæg P(2019)Sosiale medier – er vi alle blitt labrotter i et kyniskeksperiment?Nytt Norsk Tidsskrift10.18261/issn.1504-3053-2019-02-0636:2(161-168)Online publication date: 21-May-2019
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