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Perceptions of facebook's value as an information source

Published: 05 May 2012 Publication History

Abstract

Facebook has become an increasingly important tool for people engaging in a range of communication behaviors, including requesting help from their social network to address information needs. Through a study of 614 staff members at a large university, we show how social capital, network characteristics, and use of Facebook are related to how useful individuals find Facebook to be for informational purposes and their propensity to seek different types of information on the site. We find that bridging social capital and engagement with one's network through directed communication behaviors are important predictors of these dimensions of information seeking; furthermore, a number of demographic and usage behavior differences exist between those who choose to engage in information-seeking behaviors on Facebook and those who do not. Finally, when predicting information-seeking behaviors, we identify a significant interaction between users' perceptions of Facebook as appropriate for purposes beyond the purely social and their engagement with their network.

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    cover image ACM Conferences
    CHI '12: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
    May 2012
    3276 pages
    ISBN:9781450310154
    DOI:10.1145/2207676
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 05 May 2012

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    Author Tags

    1. facebook
    2. information-seeking
    3. social capital
    4. social network sites

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    • (2023)Rise of post-pandemic resilience across the distrust ecosystemScientific Reports10.1038/s41598-023-42893-613:1Online publication date: 20-Sep-2023
    • (2022)Library and Information Science Female Undergraduate Preference for Facebook as Information Sharing ToolResearch Anthology on Applying Social Networking Strategies to Classrooms and Libraries10.4018/978-1-6684-7123-4.ch081(1514-1530)Online publication date: 8-Jul-2022
    • (2022)The Whole Is More than Its Parts: A Multidimensional Construct of Values in Consumer Information Search Behavior on SNSJournal of Theoretical and Applied Electronic Commerce Research10.3390/jtaer1704008517:4(1685-1695)Online publication date: 2-Dec-2022
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