research-article

Mobile taskflow in context: a screenshot study of smartphone usage

Authors:

Amy K. Karlson,

Shamsi T. Iqbal,

John C. TangAuthors Info & Claims

CHI '10: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 2009 - 2018

https://doi.org/10.1145/1753326.1753631

Published: 10 April 2010 Publication History

Abstract

The impact of interruptions on workflow and productivity has been extensively studied in the PC domain, but while fragmented user attention is recognized as an inherent aspect of mobile phone usage, little formal evidence exists of its effect on mobile productivity. Using a survey and a screenshot-based diary study we investigated the types of barriers people face when performing tasks on their mobile phones, the ways they follow up with such suspended tasks, and how frustrating the experience of task disruption is for mobile users. From 386 situated samples provided by 12 iPhone and 12 Pocket PC users, we distill a classification of barriers to the completion of mobile tasks. Our data suggest that moving to a PC to complete a phone task is common, yet not inherently problematic, depending on the task. Finally, we relate our findings to prior design guidelines for desktop workflow, and discuss how the guidelines can be extended to mitigate disruptions to mobile taskflow.

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Cited By

Hu DLee S(2024)Exploring the Effectiveness of Time-lapse Screen Recording for Self-Reflection in Work ContextProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642469(1-14)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642469
Weisz JHe JMuller MHoefer GMiles RGeyer W(2024)Design Principles for Generative AI ApplicationsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642466(1-22)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642466
Tseng FChiou ZChuang HSu LLin YLin YLee YWang PChen UChang Y(2023)Multiple Device Users’ Actual and Ideal Cross-Device Usage for Multi-Stage Notification-Interactions: An ESM Study Addressing the Usage Gap and Impacts of Device ContextProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580731(1-15)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580731
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Index Terms

Mobile taskflow in context: a screenshot study of smartphone usage
1. Human-centered computing

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Published In

cover image ACM Conferences

CHI '10: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2010

2690 pages

ISBN:9781605589299

DOI:10.1145/1753326

General Chair:
Elizabeth Mynatt
Georgia Institute of Technology
,
Program Chairs:
Geraldine Fitzpatrick
Vienna University of Technology
,
Scott Hudson
Carnegie Mellon University
,
Keith Edwards
Georgia Tech
,
Tom Rodden
University of Nottingham

Copyright © 2010 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 10 April 2010

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April 10 - 15, 2010

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Cited By

Hu DLee S(2024)Exploring the Effectiveness of Time-lapse Screen Recording for Self-Reflection in Work ContextProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642469(1-14)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642469
Weisz JHe JMuller MHoefer GMiles RGeyer W(2024)Design Principles for Generative AI ApplicationsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642466(1-22)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642466
Tseng FChiou ZChuang HSu LLin YLin YLee YWang PChen UChang Y(2023)Multiple Device Users’ Actual and Ideal Cross-Device Usage for Multi-Stage Notification-Interactions: An ESM Study Addressing the Usage Gap and Impacts of Device ContextProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580731(1-15)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580731
Wu-Ouyang B(2023)More Mobile Connectedness, Less Well-Being?Journal of Media Psychology10.1027/1864-1105/a00038835:5(291-302)Online publication date: Sep-2023
https://doi.org/10.1027/1864-1105/a000388
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Cao HLee CIqbal SCzerwinski MWong PRintel SHecht BTeevan JYang LKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)Large Scale Analysis of Multitasking Behavior During Remote MeetingsProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445243(1-13)Online publication date: 6-May-2021
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