research-article

Multiple Device Users’ Actual and Ideal Cross-Device Usage for Multi-Stage Notification-Interactions: An ESM Study Addressing the Usage Gap and Impacts of Device Context

Authors:

Fang-Ching Tseng,

Ho-Hsuan Chuang,

Yung-Ju ChangAuthors Info & Claims

CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

Article No.: 649, Pages 1 - 15

https://doi.org/10.1145/3544548.3580731

Published: 19 April 2023 Publication History

Abstract

People nowadays can use multiple devices to interact with notifications, whether via noticing, glancing, reading, or acting upon them. Prior research has focused on actual usage or on device preferences. However, users’ ideal experience of cross-device notification-interaction might differ from their current practices (due to situational limitations) and/or across the four notification-interaction stages. We therefore conducted an experience-sampling method study with multi-device users to investigate these gaps and the influence of device context. Our results reveal that nearly half of the time, the non-phone devices the participants had ranked as their top preferences for notification-interaction were not actually used, due to the devices’ context. Beyond device context, the participants’ choices of devices for notification-interaction were heavily determined by 1) their preferences that particular notification-interaction stages to take place (or not) on particular devices; and 2) the device on which they had undertaken the former stage.

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Cited By

Lin YSu LChen ULee YWang PChang Y(2024)Pinning, Sorting, and Categorizing Notifications: A Mixed-methods Usage and Experience Study of Mobile Notification-management FeaturesProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785798:3(1-27)Online publication date: 9-Sep-2024
https://dl.acm.org/doi/10.1145/3678579
Lee YWu MChang CChang XChang Y(2024)Investigating User-perceived Impacts of Contextual Factors on Opportune MomentsProceedings of the ACM on Human-Computer Interaction10.1145/36765148:PACMHCI(1-28)Online publication date: 24-Sep-2024
https://doi.org/10.1145/3676514
Chang TSu LLin YTsai JTang ZChang Y(2024)"I Want Lower Tone for Work-Related Notifications": Exploring the Effectiveness of User-Assigned Notification Alerts in Improving User Speculation of and Attendance to Mobile NotificationsProceedings of the ACM on Human-Computer Interaction10.1145/36765128:MHCI(1-25)Online publication date: 24-Sep-2024
https://dl.acm.org/doi/10.1145/3676512
Show More Cited By

Index Terms

Multiple Device Users’ Actual and Ideal Cross-Device Usage for Multi-Stage Notification-Interactions: An ESM Study Addressing the Usage Gap and Impacts of Device Context
1. Human-centered computing
  1. Ubiquitous and mobile computing
    1. Empirical studies in ubiquitous and mobile computing

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CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

April 2023

14911 pages

ISBN:9781450394215

DOI:10.1145/3544548

Editors:
Albrecht Schmidt
LMU Munich, Germany60028717
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Kaisa Väänänen
Tampere University, Finland60011170
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Tesh Goyal
Google Research, USA60006191
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Per Ola Kristensson
University of Cambridge, UK60031101
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Anicia Peters
University of Namibia, Namibia60072704
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Stefanie Mueller
Massachusetts Institute of Technology, USA60022195
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Julie R. Williamson
University of Glasgow, UK60001490
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Max L. Wilson
University of Nottingham, UK60015138

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Published: 19 April 2023

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Cited By

Lin YSu LChen ULee YWang PChang Y(2024)Pinning, Sorting, and Categorizing Notifications: A Mixed-methods Usage and Experience Study of Mobile Notification-management FeaturesProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785798:3(1-27)Online publication date: 9-Sep-2024
https://dl.acm.org/doi/10.1145/3678579
Lee YWu MChang CChang XChang Y(2024)Investigating User-perceived Impacts of Contextual Factors on Opportune MomentsProceedings of the ACM on Human-Computer Interaction10.1145/36765148:PACMHCI(1-28)Online publication date: 24-Sep-2024
https://doi.org/10.1145/3676514
Chang TSu LLin YTsai JTang ZChang Y(2024)"I Want Lower Tone for Work-Related Notifications": Exploring the Effectiveness of User-Assigned Notification Alerts in Improving User Speculation of and Attendance to Mobile NotificationsProceedings of the ACM on Human-Computer Interaction10.1145/36765128:MHCI(1-25)Online publication date: 24-Sep-2024
https://dl.acm.org/doi/10.1145/3676512
Ito MTsubouchi KNishio NShimosaka MTaya ASezaki KNishiyama YKostakos VKay JHoang T(2024)Investigating Acceptable Voice-based Notification Timings through Earable Devices: A Preliminary Field StudyCompanion of the 2024 on ACM International Joint Conference on Pervasive and Ubiquitous Computing10.1145/3675094.3677579(30-34)Online publication date: 5-Oct-2024
https://dl.acm.org/doi/10.1145/3675094.3677579

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