SG Casino Review

The player from Spain had been trying to withdraw funds for several days without success. The player expressed dissatisfaction with the casino's customer service. We requested additional information regarding his KYC verification and any active bonuses, but the player did not respond. Consequently, the complaint was rejected due to a lack of response from the player.

The player based in Austria had raised a complaint due to a withdrawal delay. They were also upset about the restriction of making only three withdrawals up to a maximum of 500 Euro. We had advised the player that withdrawals could take some time to process due to reasons like KYC verification or high volume of withdrawal requests. However, the player did not respond to our messages and questions, thus we could not investigate further. Consequently, the complaint was rejected.

The player from Ontario had requested a withdrawal over two weeks ago, but the casino had not paid. After the player provided the necessary information and confirmed using multiple devices, the casino stated that the withdrawal had been successfully paid. The player did not respond to confirm receipt, so the complaint was marked as resolved by the Complaints Team.

The player from British Columbia had been trying to withdraw his winnings for over a month. Despite having sent all required information and making numerous inquiries via email and live chat, he had not received a response. The player's account had been verified and the winnings were accumulated with real money. After the player reached out to the Complaints Team for assistance, we had invited the casino's representative to the conversation. The casino then initiated the manual payout of the player's balance. The player confirmed the receipt of his $400 winnings, leading us to mark the complaint as 'resolved'.

The player from Finland had experienced a delay in his withdrawal process from SG Casino, which had exceeded the standard processing time. Despite repeated assurances from the casino's customer service that his withdrawal was in process, the player had not received his funds. After the player lodged a complaint, we had advised him to wait at least 14 days after requesting the withdrawal before escalating the issue. However, the player later confirmed that the casino had paid the withdrawal. As a result, the complaint had been successfully resolved and was subsequently closed.

The player from Alberta had experienced prolonged difficulties with withdrawing $7,200 in winnings from SG Casino. Despite having attempted multiple withdrawal methods, including Interac and bank transfer, every attempt had been unsuccessful with minimal communication or support from the casino. The player had been trying to solve this for over two weeks. We had attempted to assist the player and extended the complaint resolution timer by 7 days. However, due to the lack of response from the player, we had to reject the complaint. The player retained the option to reopen this complaint at any time.

The player from Saskatchewan had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. We had advised the player to be patient as withdrawals could take several days or weeks to fully process, possibly due to unfinished KYC verification or high volume of withdrawal requests. We extended the timer by 7 days for the player to respond. However, due to the lack of player's response, we were unable to investigate further and the complaint had been rejected.

The player from Germany had won €4000 at SGCasino and had received €1500 of it. After verifying his identity, the remainder of the payment was delayed because the bank account linked with the casino was in his friend's name. The casino account had been locked, and despite assurances from live support, no further payments had been made. The player had admitted to depositing €20 via a third-party bank account, which was against the casino's terms and conditions. As a result, the casino had the right to void any winnings and close the account. We had closed the complaint due to the breach of casino terms by the player.

The player from Australia was experiencing issues with receiving credit for a deposit made with LTC in an online casino. Despite the usual practice of receiving an email confirmation after six confirmations on the blockchain, the player had not received any. The Complaints Team had advised the player to contact their payment provider for further investigation as the casino had limited influence in this matter. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.

The player from Germany was frustrated with the casino's inconsistent withdrawal practices. Despite an agreement on daily withdrawals, a request over €500 had been ignored. Additionally, the player was confused about still being at Level 1 after significant investment and was unhappy about unexplained cancellations and extended waits for payouts. The Complaints Team had advised the player to wait at least 14 days after requesting their withdrawals before submitting a complaint. However, they were unable to proceed with the investigation due to a lack of response from the player.

The player from New Zealand had been waiting for over a month to receive their winnings, with the Casino repeatedly stating that it had been processed. The Complaints Team had tried to gather more information from the player to assist with the issue, extending the response time by a week. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.

The player from Brazil had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We reached out to the player for further information and clarification on the issue, but received no response. Due to the player's lack of response, we were unable to proceed with the investigation. Therefore, the complaint was rejected.

The player from Greece had about 1000 euros in his casino account that he wanted to withdraw. Despite sending all the requested documents for verification purposes - including proof of residence, a screenshot of the virtual card used for the deposit, and transaction history, the casino did not accept the documents. The player sought help with this issue. We reviewed the evidence provided by the casino and found that the player's account was funded by a third party who also held an account with the casino. Due to the violation of anti-money laundering regulations, the complaint was rejected.

The player from Spain had deposited over 30,000€ and had been trying to withdraw 1,500€ since February 2nd. She was frustrated as the withdrawal request had not been processed, and she kept receiving emails offering bonuses. We had advised the player that withdrawal processing could take up to 14 days and might be delayed due to KYC verification or high volume of withdrawal requests. Despite extending the timer for her response, we had to reject the complaint due to lack of communication from the player. We were unable to proceed with the investigation or provide potential solutions.

The player from Greece had attempted to withdraw winnings from an online casino but the transaction was cancelled due to pending account verification. Despite having provided the required documents, the casino had blocked the player's account citing a violation of their rules. The player had contested this, stating that they had played slots with an active 100% bonus and had completed the necessary wagering requirements. The Complaints Team had intervened and communicated with the casino on the player's behalf. After a thorough review, the casino had decided to pay out the player's winnings but maintained the account closure. The player had confirmed the receipt of the full amount, leading to the resolution of the complaint.

The player from Spain had been having issues with withdrawing his winnings for 14 days. Despite various attempts and even changing the withdrawal method, the casino had not processed the payout and was perceived as being nonresponsive. The player did not provide clear responses to the Complaints Team's inquiries, which made it difficult to understand and address the issue. As a result, we had extended the response timer multiple times. However, due to a continued lack of response, we had to reject the complaint. The issue remained unresolved due to the player's lack of cooperation.

The player from Ontario made a withdrawal request of $750, through Interac. However, the processing platform, Gigadat, rejected it due to the player not having Interac enabled. The player is waiting for the money to be credited back to the casino account or transferred to the bank. We contacted the casino to get more information, however, before it replied, the player informed us the problem was solved successfully as they received the money. We closed the complaint as resolved.

The player from Greece had won a substantial amount of 9000€ but her account had been blocked due to alleged duplication, following her husband's creation of accounts in the same household. Despite her claim that her account was the original one, she hadn't received a response from the casino for over a month. We had acknowledged that while the situation was unfortunate, online casinos had policies against multiple account creation. As such, the casino had had the authority to block any associated accounts. We had advised the player to contact the licensing authority for further assistance. Consequently, the complaint had been rejected due to the casino's right to close duplicate accounts.

The player from Greece, after having made a withdrawal of €500, discovered that the casino had deducted €450 without providing any reason. Additionally, his account had been deleted upon his request. He had claimed to have received a €10 bonus from the casino, but the nature of this bonus had remained unclear. Despite our attempts to gather more information about the issue, the player had not provided the necessary details. As a result, we had been unable to investigate further and had to reject the complaint.

The player from Germany had encountered technical issues while playing the Chili Picante Megaways game on the casino site. Despite his attempts to reach out to the casino's support, he had received no response. We had attempted to understand the situation better by asking him several questions about the issue. However, the player did not respond to our inquiries within the given time frame. As a result, we were unable to investigate the matter further and had rejected the complaint.

A player from Cyprus attempted to withdraw his winnings. After making inquiries about the withdrawal status, the casino froze his account. The casino has provided us evidence that the player is from a restricted country, therefore we have rejected the complaint.

The player from Ontario had won $400 and attempted to withdraw his winnings. However, he had faced multiple requests for various forms of identification and an up-to-date bank statement, which he had considered unreasonable. We had explained the importance of the Know Your Customer (KYC) process and asked for more details about the documents he had already provided. We also extended the response time by 7 days. Unfortunately, the player did not respond to our messages, leading to the rejection of the complaint due to lack of further investigation.

The player from Finland deposited 150 euros, received a 100% bonus and won 1700 euros. After a week, he was notified that his account did not pass the verification process and was immediately closed under section 9.1 of the terms and conditions. The casino has ceased communication. The complaint was closed as the player stopped responding.

The player from Spain had won a significant amount at the casino but had faced issues as his account had been locked due to an alleged violation of casino terms (using a different card for deposit). His last deposit had also been refunded without his request, and the casino had been unresponsive. After the player had provided documentation proving that he was authorized to use the disputed account, we had contacted the casino and urged them to reconsider their decision. The casino had requested additional documents, which the player had provided. Upon verification of these documents, the casino had re-credited the player's winnings to his account. However, the player had been unable to withdraw his winnings due to wagering requirements. After our intervention, the casino had agreed to manually pay out the amount and had requested the player's bank details. The player had confirmed that the withdrawals were being processed, and with the confirmation from the casino that all pending withdrawals had been successfully paid, the complaint had been resolved.

The player from Greece deposited money at SG Casino, expecting a 100% deposit bonus as advertised via a Twitch stream. However, the bonus was not credited to the player's account and a refund request was subjected to a 2 times wager requirement. Moreover, the Casino suspended the player's account.

The player from Finland won 4500€ at SG Casino but had their documents declined during the verification process. Subsequently, the casino shut down the account, claiming the documents submitted were incorrect. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany deposited funds into her and her husband's casino accounts, but was subsequently blocked for allegedly depositing from a third party. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Australia signed up at the casino and initially didn't need verification. They won $3750 but could only withdraw $750 per day. After the first withdrawal, the account verification process started and took two days. However, the second withdrawal was rejected, claiming an incorrect wallet address, despite it being the same address used before. Player’s complaint has been resolved successfully.

The player from Germany deposited in the casino, but the amount wasn't credited to the casino balance. We rejected the complaint because the player declined to share the bank document, which was necessary for further investigation. After reopening the complaint upon the player's request and after a thorough investigation, it was determined that the disputed payment was sent to a different recipient than the casino, so we rejected the complaint again.

The player from Germany faced difficulties in withdrawing funds, as his request remained unprocessed, and he had not been able to reach customer support through chat or email for the past three days. After reporting the issue, it was confirmed that the player's case had been resolved. We marked the complaint as 'resolved' in our system following the player's confirmation of the resolution.

The player from Portugal had been waiting for her prize of €362 since August 13th and continued to receive vague responses about delays despite having completed the account verification process. After communication with the Complaints Team, the casino processed her withdrawal request, and she confirmed receiving her winnings. The issue was then marked as resolved in the system.

The player from Spain had been waiting since the 12th of August for a payout of his winnings. His withdrawal had been delayed, prompting him to reach out multiple times for updates. The Complaints Team intervened, contacting the casino on his behalf. The issue was resolved, and the player received his funds, as confirmed on the 1st of September.

The player from Spain made a 500€ withdrawal on BankonBet, but the funds had not been received yet. The player requested immediate processing or manual withdrawal to expedite receiving the money. The player confirmed the withdrawal was made on 07/28/2024 and no bonuses were used. The issue was resolved as the player received the money within the expected timeframe of 3 to 5 business days.

The player's account was closed due to a failed verification, and he was informed of a 2000 PEN refund. Despite providing all the necessary details for a bank deposit, Bankonbet insisted on an IBAN number, which does not exist in Peru. The player was offered the option to withdraw via a USDT e-wallet but faced repeated delays and excuses from the casino. Eventually, the player confirmed receiving the payment, and the complaint was marked as resolved by us.

The player from Spain had requested a withdrawal of 500 euros, which remained pending. Recently, he faced continuous login errors despite changing the password multiple times and suspected that the account (with a 1030-euro balance) might have been compromised. The player confirmed that the account had not yet been verified, but the winnings were accumulated without a bonus. The Complaints Team resolved the issue as the player received the 500 euros withdrawal into his account.

The player from Spain had been trying to withdraw money since 05/13/24 and used three different methods without success. Despite multiple attempts, the casino blamed the payment provider, although deposits had been processed instantly. The player had a pending withdrawal via bank transfer since 06/04/24. The issue was resolved as the casino finally deposited the money after three weeks of attempts. We marked the complaint as resolved.

The player from Italy had expressed dissatisfaction with an online casino due to suspected inaccuracies in the RTP after depositing over 2000 € and only achieving the highest win of 80 €. She had requested a refund and account closure as she could not find the self-exclusion option. The complaint was initially rejected as the player did not confirm the resolution of the issue. Later, the player requested immediate self-exclusion. We reopened the complaint and extended the timeline for resolution. Eventually, the player confirmed that her issue was resolved, leading to the closure of the complaint.

The player from Poland had been waiting for his withdrawal of 700PLN since March 3rd. Casino support had cancelled the first two attempts, blaming payment provider errors. The last withdrawal request had vanished from his account without any update from the casino. The player had never made any successful withdrawals before and had not used any active bonus for his winnings. After several attempts and discussions with the casino, the casino finally proceeded with a manual withdrawal to the player's e-wallet, Mifinity. The player confirmed the receipt of his winnings and the complaint was successfully resolved.

The player from Germany had had issues verifying their anonymous crypto wallet with an online casino, despite having already verified their documents and selfie. The casino had not been accepting the player's screenshots as proof of ownership. After communication with the Complaints Team and the casino, the player's account had been successfully verified. The casino had confirmed that the pending withdrawal had been paid and the player had verified receiving it. The issue had been resolved and the complaint had been closed.

The Spanish player had deposited 300 euros at Bankonbet and had increased their balance to 1218 euros. Despite having made three withdrawal requests in line with the 500€ daily limit, they hadn't received their funds within the given timeframe of 1-3 working days. The player confirmed that the issue had been resolved and the funds were received. The complaint was then marked as 'resolved'.

The player from the Netherlands had requested help with closing his casino account due to a gambling addiction. He had reported that despite his repeated requests, the account had remained active, leading to an additional loss of €150. He had sought a refund for this amount, citing a lack of player protection measures. We had intervened by contacting the casino on his behalf. The casino then communicated directly with the player and resolved the issue. The player had confirmed the resolution and expressed his gratitude for our support. The complaint was subsequently closed.

The player from Germany had won 30,000 Euros at the casino but had only received a payout of 10,000 Euros, with the remaining 20,000 Euros and his account being closed. After he had provided several documents, his account was unexpectedly blocked. Despite numerous inquiries, the casino had continuously cited Rule 9.1 without providing any specific violations. After we had contacted the casino and facilitated a dialogue between the player and the casino, the casino decided to reopen the player's account and credit back the contested amount. The player confirmed the receipt of his funds and thanked our team for the assistance.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal one week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece had deposited money in Alf Casino, but the funds were never credited to her account. Despite sending a receipt through email and attempting to resolve the issue via live chat, she received no response and eventually could not log in to her account. After contacting us and providing the necessary documentation, the issue was resolved.

The player from Greece, after winning from a Mastercard deposit, had discovered that all withdrawal methods were unavailable except Bitcoin. The issue was eventually resolved when the player, by chance, interacted with a Greek representative from the casino's live chat who guided him on how to withdraw his winnings.

The player from Germany had requested a withdrawal of 300 Euros from Alf Casino, which had been her first withdrawal request. The casino had cancelled the withdrawal, instructing her to request a bank transfer instead. Despite complying, the player had received no communication from the casino since October 24, with her emails being ignored and chat sessions abruptly ended. The casino had not required account verification. However, after lodging a complaint, the player had received a response to her email and her withdrawal had been completed and transferred to her bank account on October 30. We had marked the complaint as 'resolved' following the successful resolution of the player's issue.

The player from Greece had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. After 18 days of waiting, the player confirmed that the issue was resolved and the winnings were finally received. We intervened by reaching out to Wazamba Casino for assistance in clarifying the withdrawal issue. The complaint was marked as 'resolved' following the successful payment.

The player from Greece faced issues with withdrawing funds, as his withdrawal requests had not been completed for over a week. After further communication, it was confirmed that one withdrawal of 400 euros was marked as completed, but the funds were not received initially. Eventually, the player reported that the money arrived successfully. The complaint was marked as resolved in the system following the confirmation of the winnings being received.

The player from Brazil faced a withdrawal rejection and verification request from Wazamba Casino, despite initially being informed that verification was not required. The casino requested a bank statement from November 2023, which the player could not obtain. We contacted the casino on the player's behalf, and the casino subsequently verified the player's account. The player then successfully received his withdrawal, resolving the issue.

The player from Spain had been waiting for a week to withdraw 390 euros. The casino repeatedly said the request was in the queue for the finance department and promised the money within three business days but offered no other solution. The player later confirmed that the issue was resolved, leading us to mark the complaint as 'resolved' in our system.

The player from Spain had three pending withdrawals totaling €1,500 since May 30th. Support had not provided updates, closed the chat, and rejected emails. No verification was requested. The issue was resolved after the player confirmed receiving the withdrawals.

The player from Switzerland had been waiting for a payout of 772 CHF for 15 days, despite their casino account being verified. The casino hadn't provided concrete responses to queries via their chat, and the player felt they were deliberately delaying the payout. The Complaints Team contacted the casino for clarification. Shortly after, the player received the remaining balance. The complaint was marked as resolved.

The player from Croatia had been waiting for a withdrawal for less than two weeks. The player reported that the payout hadn’t been received yet. We advised the player to be patient and wait at least 14 days due to possible delays in processing. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved.

The player from Greece experienced a sudden account closure by the casino and alleged that her funds were confiscated without any reason. The Complaints Team contacted the casino, which initially stated the account was closed due to an administrative decision and claimed all pending withdrawals were paid. After further investigation, the casino agreed to allow the player to withdraw her remaining winnings. The player confirmed receiving her money, and the complaint was marked as resolved.

The player from Greece had experienced a significant delay in withdrawal. The casino's live chat had provided no explanation other than advising patience. The player's attempt to reach the casino via email had failed due to a full inbox. After six working days, the player reported that he had received his money. Consequently, we marked the complaint as 'resolved'.

The player from Spain had pending withdrawals for a week and each time the player enquired about it, they were told to be patient. The player had expressed frustration regarding the delay and lack of communication from the casino. After 15 days, the player's withdrawal was finally processed and received. The issue had been resolved without any intervention from our side. The player thanked the Complaints Team for their assistance and the case was marked as 'resolved'.

The player from Canada had experienced a disconnection during gameplay, which resulted in a loss of $30 in bonus funds. Despite having contacted the casino's support, the player had not received a satisfactory response. The player had then provided screenshots and game history to us, which showed a balance of $30 on his last spin. After we intervened, the casino had restored the bonus funds amounting to 32.25 CAD. The player had confirmed the receipt of these funds, thus resolving the issue. We had thanked the player for their cooperation and the casino for their assistance.

A Finnish player had faced issues with Wazamba Casino, where his winnings were being cancelled without explanation. Despite successful deposits from two different accounts, a 500€ withdrawal to Skrill had been delayed. The player had 606.01€ left to withdraw. The player reported that the casino had not been providing any assistance or suggesting any alternative withdrawal methods. After the player's complaint, the casino had begun processing the withdrawals. Eventually, the player confirmed having received all his winnings. The issue had thus been successfully resolved.

The player from Greece had faced a delay in receiving his withdrawal requested on 17/01/2024. Additionally, 420 euros had been deducted from his earnings, and the reason for this deduction had been unclear. The player had clarified that his account was reset to zero after the deduction and the remaining funds had been lost in gambling. His pending withdrawal had been 500 euros, which was later received. We had confirmed the deduction was in line with the casino's terms and conditions regarding the maximum amount that could be released from a bonus. The player had confirmed the receipt of his withdrawal, successfully resolving the complaint.

The player from Peru had experienced a delay in withdrawal due to account verification issues. Despite her attempts, she had been unable to upload the required documents and had received no response from the casino. After the player's complaint, we had contacted the casino and facilitated communication between the two parties. The casino had confirmed receiving the documents and subsequently verified the player's account. The player then confirmed that her withdrawal had been successful. The issue had been resolved with our assistance.

The player from Peru had experienced repeated delays in her withdrawal request, despite having verified all necessary documents. The casino had attributed the delays to issues with the payment provider, but hadn't provided a solution. The player had been using a verified personal bank account for the transaction. After a series of communications, the casino had suggested alternative banking systems for the withdrawal. Eventually, the player confirmed that she had received her money via her Skrill account, thus resolving the issue.

The player from Singapore had experienced issues with a $25 deposit not reflecting in their Wazamba Casino account. Despite having reached out to the casino's support and finance departments, the player had not received any assistance. This had been the player's first deposit with the casino. However, the issue was eventually resolved and the deposit had been credited to the player's account. We then marked the complaint as 'resolved' in our system.

The player from British Columbia had been unable to withdraw $750 from her Wazamba Casino account due to a one-letter typo in her email address, which the casino had claimed they couldn't correct. After over a month of unsuccessful attempts to resolve the issue, the player contacted us for assistance. In response, we initiated a dialogue with the casino and the player. The casino had offered to manually transfer the funds to the player's bank account. After providing the necessary banking information, the player received her funds nearly two months after her initial complaint. The issue was then marked as resolved.

After playing 'Dracula Riches' on Wazamba Casino, the player from Spain had won 12.50 euros on a free game, which was not credited to her account. However, the issue had been resolved when the casino deposited the claimed amount into her account. We had marked the complaint as 'resolved' in our system.

The player from Berlin had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received at that point. We had advised the player that withdrawal processing could take up to two weeks and encouraged him to wait for this period before submitting a complaint. We also informed him that delays could be due to unfinished KYC verification or a high volume of withdrawal requests. After extending the complaint resolution period by seven days, the player confirmed that he had received his withdrawal. Consequently, we marked the complaint as resolved.

The player from Spain is facing challenges in withdrawing his winnings of 25000 euros from Wazamba. Even after repeated withdrawal requests and a waiting period of three days per attempt, his funds keep being returned to the gaming account. Following the complaint team's communication with the casino, it was affirmed that the player verification had been successfully completed. The withdrawal is set to be processed in line with the established payout limits. The player has acknowledged receiving the maximum allowed withdrawal for November and anticipates further payouts according to the casino's designated schedule. As per the player's confirmation, this complaint is deemed resolved for the time being. The complaint team has conveyed to the player that should any payout issues arise, and there is a belief that the casino team is not addressing concerns adequately, they are welcome to contact the complaint team again. In such a scenario, the team will reopen the complaint and exert every effort to assist the player.

The player from Nigeria has requested a withdrawal prior to submitting this complaint. However, withdrawals took longer than usual. Later, during the complaint process, the user confirmed that the issue had been resolved. The complaint was closed accordingly.

The player from France had won a 150€ bonus which he had attempted to withdraw. Despite having received assurances from the casino's chat service that it was processed, the player had not received the money. The casino had then claimed some information was wrong but the player was unclear about the exact issues. The player had provided screenshots as evidence. The Complaints Team intervened by setting a timer for an additional 3 days for the casino to process the payment. When no progress was made, the team had reached out to the casino. The casino had then re-credited the winnings to the player's account and apologized for the inconvenience, promising to process the withdrawal request with priority. The issue was successfully resolved.

The player from Greece had a pending withdrawal of winnings due to a rollover requirement from a previously returned deposit. Despite the deposit return having been due to the casino's mistake, the wagering requirement was not removed, which prevented the player from withdrawing his current winnings. The player had explained that he had wagered his deposit multiple times, but the casino insisted on the rollover requirement. We reached out to the casino and they agreed to manually pay out the player's balance. The player then confirmed that he had received his money. The casino had also been asked to remove the remaining wagering requirements for future deposits.

The German player is struggling with the verification process at Wazamba casino. Despite having sent the required credit card proofs for the last six months multiple times, the communication stalls and the casino requests the same documents repetitively. We contacted the casino, and its representative informed us that the transaction history from the bank account was missing. The player emphasized having it sent multiple times before, however after sending it again, they let us know that the account was finally verified, so we closed the complaint as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. After communicating with the Complaints Team, the player confirmed that he had received his winnings. The delay had been due to the casino's requirement for the player to verify his identity. The Complaints Team had marked the complaint as resolved.

A player from Germany is facing difficulties in satisfying the casino's account verification process which requires submission of a 6-month transaction history that should not exceed 5 MB and should be comprised of a maximum of 5 individual files. The player is worried about possible account block and reports being unable to access Live Support. The issue has been resolved successfully.

The player from Australia has an issue with Wazamba Casino concerning a missing $45 bonus. Initially, he won two $45 bonuses from a game but after using one, the other disappeared. He was dissatisfied with the live support's response. The complaint was resolved as the casino issued a bonus to the player in a higher sum

The player from Austria had activated a sports welcome bonus on Wazamba, implemented it to 99%, but had been unable to place more bets. He had tried to contact support but didn't receive a conclusive response, and his bonus was about to expire. The player hadn't activated any similar bonuses from this casino in the past and there were no open bets at that time. The casino had explained that the bonus was stuck due to technical updates and had added the amount to the player's balance. However, the player's account had to pass verification before the withdrawal could be made. The casino had requested documents which the player provided after a delay due to vacation. The casino then requested transaction history from the player's Crypto wallet which was also provided. The casino had informed that the player's total balance was being paid out as per his current VIP level and that his account would remain closed. The player had confirmed receiving multiple transactions amounting to his total balance at Wazamba. The issue with Wazamba had been resolved.

The player from Spain deposited €20 at Wazamba, earned winnings of €520 but has been unable to access their account or withdraw the winnings. The player confirmed his winnings were received and therefore we closed the complaint as resolved.

The player from Germany registered at Wazamba Casino, deposited 800 euros, and won 700 euros. However, the casino has closed their account citing "unfair betting pattern" and has offered a refund of the last deposit. The player is upset and considers this action unjust. We closed the complaint as resolved since the player confirmed receipt of the payment.

The player from Greece was offered a deposit bonus by Wazamba Casino, subsequently, his account was closed, and his winnings were confiscated, citing the violation of Term 6.6.4 regarding account verification. Eventually, the issue was successfully resolved, the player's account was unlocked and the winnings were refunded.

The player from Germany deposited money via CashtoCode at a casino, but the funds are stuck in the 'processing' stage and are not being credited to their account. Player reaching out to the casino's live chat multiple times has only resulted in assurances to be patient. The complaint was resolved as the player's deposit got credited.

The player from France requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's deposit was not credited for over a week. After further investigation, we found out that the player used an incorrect blockchain for their deposit. The casino helped the player with retrieving lost funds.