Pacific Spins Casino - Player believes that their withdrawal has been delayed.

I applied for verification and send the proper pic of id and me holding it d it’s been twice as long as said it would be and last game did this for a month until I played and lost it all the next day they verified me

Dear Joshuagq,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Joshuagq,

Have you received your withdrawal from the casino yet?

No I haven’t yet

Thank you for your reply, Joshuagq. Have you made any successful withdrawals before? Could you please clarify how much money you currently have in your casino account?

Have you accumulated your winnings with or without an active bonus?

So I never was able to withdraw from these types of casino any time i get bonus and win it takes too long to verify me when all they do is look at a photo of me holding my id then that’s it so try wait as long as they can do we spend the money gambling more it’s sad

So, do I understand correctly that you do not have any remaining balance in your casino account?

I do have 400 on this pacific spins casino I was referring to the limitless casino last complaint did that. Now I’m waiting almost a month to get verified to take out this 400 from pacific spins Casino

Alright. Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I sent photos of my discussion with them on here, but for some reason it’s not showing up it’s still saying I have time to reply and I sent them all the documents for them to send a message weeks later saying you I have to send the documents. It shows right here that it was sent. I don’t get why they’re playing this game.

Thank you very much, Joshuagq, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Joshuagq for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Pacific Spins Casino for their help in resolving this complaint. We would like to know why is this verification process and withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Yes please in right now would help so much because I’m stuck in Puerto Rico. I’m from New York. I have no money and I couldn’t use this money more. Any other time please Pacificspins I promise when I get back home I’ll let a lot of people know about your site and how good it is if you guys cooperate and it will help me out a lot.

I don’t even care if they only give me $100 like that shit would help me out so much

All these online casinos are corrupt they all do the same shit every time so I’m not ever going to play even for free on them again why would you have a game on there that is for bidden to play and then not tell the players and then, when they win money, tell them they played a forbidden game so all your winnings are forfeited smfh

Grime balls

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter

We’ve reopened this complaint at the request of Pacific Spins Casino.

Dear Joshuagq, we have received a message from the casino that your account was successfully verified and you were able to withdraw your winnings. Can you please confirm that you have received the funds?

Thank you in advance!

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.