Jazz Casino - Player complains that he didn’t win anything.

I played a game at jazz casino and it was rigged. I stopped playing it totally. After it happened. I actually had it happen once before but I reported it and asked for a refund stil haven’t got that from Super Slots in Panama. But it happened once before and I thought they would have fixed the problem but they didn’t and it took about 2600 dollars from me to overcome and I still didn’t complete it. I was at spin 304 in the cycle and I would have easily gone about 400 spins or more to complete the cycle. The cycle rewards freee spins. I noticed right after I completed a cycle and got a bigger balance then anytime previous the game instantly reacted to the win and started a huge losing streak that would have probably doubled any other cycle before it. I had been playing the game from 9am to about 150pm. That’s when I noticed that I was repeating the same patterns over and over again. I watch Betsoft Lava Gold REACT to the win IMMMIDIATLEY sending me into a losing spiral that would have surpassed any other losing streak event. It was apparent to me what had happened I stopped immediately and let casino employees know and they ended up disputing me. The man by the name of Phil started telling me what happened in the game but he didn’t even bother to count the cycles or anything. He just told me nothing was wrong with the game and that I pretty much didn’t see what I saw. I tried to save the treanscripts but Phil did something so that I couldn’t save the last one because as I go to email it to myself it closed out so I wouldn’t have evidence of what he said. I do have other transcripts that include him and his disputing. I kind of caught on to him wanting to diagreee with me on the phone rather than in messaging because it would probably get him in trouble once I show the evidence. The cycles completed in these numbers in that session in order from the last un finished cycle that i ended at spin number 304 of that cycle and had not even engaged with the diffivult part of the cycle. The last 2 notches were more difficult than the whole 304 by far. Im guessing iif I wanted to waste my money I would have been up to about 400 to maybe even 475 spins brfore completing the cycle with the last notch being the most difficult I had not even reached yet. I had 2 notches to go I had not even done the one before the really hard one. Other spins were completed in half the spins and all pretty consistant with eachother. It was the last cycle that I noticed was starting to block me and repeat the same patterns over and over and opver tpo prevent me from progressing. 304 spins was the one I reported and I stopped and had not even finished the cycle. All the numbers from 168 and down were number of spins that actually completed the cycle. 304 had just hit the worst 2 notches. This game commits you with money spent working towards a free spin reward goal when you reach the top. The money spent getting there is not really rewarded much until you complete the cycle. So if you spent a 2600 dollars like I did climbing the meter and you didn’t get it yet you would be locked in pretty much or you already lost your money without any gain. I* gave all the detaiuls to Phil and he wouldn’t make the situation right. This game obviously reacted to a larger win from the previous cycle. I have all the facts and I can explain them very well to people who have no idea about it and have them understand in minutes. It is only justified if they refund me for the whole cycle since it was altered due to circumstances that triggered it which could have been one of many things. I can draw the repeatitive things it was doing and after testing I can prove this to anyone no problem unless Betsoft alters the program and I can’t repeat it. Please contact me and lets get a resolution on this before I have to go to authorities here in America or write a formal letter to the Minister of Justice in Curacao. If that doesn’t work I will write the governor of my state and make sure something is done about this.

Dear David,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

No you don’t understand. It’s not like that at all. It was right after I won. The game would have taken 500 spins to compete the cycle. I had been playing the game all day and it was a low volatility game. It’s not supposed to flip like that and all the sudden completely stop you from moving forward. I have the history from all my games I had played on this slot for a few days and the most of all those other games were maybe 250 spins to get through a cycle. It was like a switch was flipped. I have been playing betsoft since 2004. I know a rigged game when I see one. RNg isn’t supposed to react to anything. It’s not supposed to trigger like that. I had been winning and losing all that day sir. I dumped over 1000 dollars into that slot and I ran out of money a few times and I didn’t complain. Look if you don’t want to believe a guy who’s been playing these games for years and years and knows what he’s talking about then that’s fine. Thats the reason why these people shave gotten away with rigging games for so long.

You got to be kidding me… what are you paid off with free casino credit or something? You sound like one of the employees I talked to. A low volatility slot did a complete 180 on me because I won man… it’s not supposed to do that only after I win. It’s supposed to be like it was the whole time I was playing it that dsy. That was winning and losing. Not that last round. It was a triggered event when the slot payed out. That totally defeats the idea that’s it’s random number generated. Does that even matter to you? If it didn’t matter then we wouldn’t have to see these guys lie about it all the time. Everytime I see some weird stuff with these things I ask questions and I want explanations because I didn’t pay to have a triggered software react to my playing.

Yeah I bust my butt to get that pot I won. I lost a lot of money getting to where I was and then when I won how is the slot going to totally change like that out of nowhere after playing the slot from 9am to 150pm. I have the proof. The proof is my history. You can see right after I won the whole game started acting funny. It was placing the squares in certain spots over and over preventing progress and it was keeping my wins down to 3 dollars or 0 for a ton of spins in a row. A slot that had behaved normally for other days I played which I lost too by the way where I didn’t ask for my money back. And that entire day didn’t show any signs of this behavior until right after I win a decent pot… and that doesn’t bother you at all?

Please forward any supporting evidence to petronela.k@casino.guru.

Dear David,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you so much I’ll show you what I have

I will be waiting patiently.

https://default-c2ss.betsoftgaming.com/vabs/show.jsp?VIEWSESSID=3452060833&GAMEID=823&LANG=en&TIMEZONE=GMT&hideClose=true

Look at the cycle that starts on the 21st of september when the adding cycle of 18,75 bets were started at line 1367. Also look at the consistency of free spins before and how many spins it took were around 200 max. That cycle didn’t end until…next session to 4128 Sep 2021 01:09:020.00Game End. That’s how much money and spins it got to. Add add the spins from 1367sept 21 to that like

Thank you, David, for your reply and the forwarded game history. I do apologize but I have to state that I don't see anything suspicious in your game logs.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

XD there is nothing suspicious about my game logs huh? Alright then close the case. I can do this on my own. None of you complaint sites make it any easier for people who like to spend money and actually not have the damn software knock us down every time we get a win. If that's how you like slots then count me out. I'm all for losing the normal amount. Not being smashed by the system that was triggered because I am over its RTP for once in my life. Give me a break. People like you are the reason why these guys get away with way more than a house edge. It's a house landslide. I was wondering why I could spend 10000 dollars in 2 months and not win anything. It's because they don't have to answer to anyone and you guys think its normal to lose 125 spins in a row probably. Well you lay in it. I'm not a damn retard. I'm sorry but if you didn't care enough to do the math then why do you even run a complaint page? Is it to keep up appearances? You own one of these casinos that scam old ladies out of their disability checks while you lie to them and tell them its a random number generated game? You think it's normal to be attacked every time you don't run away with your tail tucked between your legs after you win? Just wait. I hope you own a casino or are involved and paid off by one. Because I'm going to let everyone know what pseudo random number generators are. They are on highly sophisticated software platforms that are incredible at math. The crush numbers like you wouldn't believe. But the sad part about this is that they have 2 main purposes and tasks they follow. One is to simulate random so well that sometimes you can't tell if it is random or not. The other objective is to keep all their customers at the set payout the casinos choose though their very handy client software. It even alerts them when someone is winning above whatever amount they want to stay informed of. I don't know why they would want to know when someone wins like that other than to maybe be one step ahead and already start processing the withdrawal by the time the customer heads over. Or is it so the can fiddle with settings behind the scene that interfere with a normal game of chance. Now I don't know if that is true or not but one thing I do know is that the set payouts are carried out by these super computers and plot out long elaborate algorithms to take you down... Now this is how the casinos get you. The longer you play the more of a right they have to taking all of your money and not having to answer to anyone. All they have to do is lead you on just long enough to where the rtp of the slot is fullfilled when it strips you of all your money. I know all of you real people out there who are not made of money know what I am talking about. How it always seems like one way or another you lose right? sometimes it can get pretty creative with your demise. So that history I showed him says exactly what I said. The slot was steady eating on my money but it can only do so if its RTP on the slot is obeyed. its their get out of jail free card when you lose 100 times and wonder why. So like me if you stuck around and you were not aware that the software was taking you down a long trap and you don't run right after you win then you will lose 98 percent of the time. The software has a battle going on inside of it. On one hand it has to obey the RTP. Another hand it has to blend in and give as little cause to suspect its not being rtandom as possible. Then it has to plot out an algorithm to take you down that will not scare you off too fast and keeps you engaged. Thats why you probably get like 10 near wins but never get one. Well tthat slot Lava Gold is the perfect storm for a customer. It will let you win up to where you raise the bet a little. Then It will allow you maybe even a decent win. Then you raise the bet and think to yourself that you got thorugh it all day with the normal hiccups. Ups and downs all day with alot less.

Even the same high bet you had been thjrough earlier in the day pretty easy. You know you have enough money to make it through and worse comes to worse you canlost quite a bit trying to get the free spins but at lease the free spins will get you back up, Especially at 18.75 a spin. So you start playing and oyu notice right away that something is different. The squares are moving snappier and more aggressive. They seem to be organizing themselfs and spreading in ways to deny you replenishment of your funs all the sudden. After playing all day now it was going to flip on me? just because I won a decent amount by having to blow 1000 dolllars to acheive the free spins at 18.75? Give me a break it can't do that. That has to be illegal right? So you keep spinning hopeing that all the money you are losing isntgoing to hold out. It can't right? the more losses in a row you have the less likely you are to not spin another one right? wrong. You see thats where this software has a hard time computing when you are turbo buttoning the slot over and over and over and over again and it has to make a decsion... To expose that its not just random and it can be triggered which can get the casino in trouble and risk it all to get your money. Or it can let you go with a @$$ whooping and maintain acceptable losing streaks and not break the consistancy it had all day just because you won it doesnt give it the right to be able to manipulate the outcome of the rest of the game due to its insecurity of letting its money go from its control even a few seconds too long. Thats exactly what happend to me for like the millionth time in a row and oh yeah. Guess what.... I lost AGAIN!!!! The only thing that would truely be random at this point is if I actually Won enough to be happy with a withdrawal. Because thats what random is. Unfamiliar, Unpredicatble...... IM SORRY BUT THE ONLY THING UNFAMILIAR AT THE POINT IS TO ACTUALLY HAVE A GOOD PAYOUT ONCE IN ADAMN WHILE. COME ON I THINK I BLEW 20000 IN THE PASED 4 Months and not a damn thing comes back because by the time you are almsot at your step back and walking away with money you are almost guaranteed to be knocked down fast.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future.

For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.

Sorry I fell asleep a few times writing up there. I’m exhausted. I didn’t realize I was going to try to relax one day by playing an online slot and it trigger my curiosity so much. I started having this war inside of me. One side was seeing these patterns laid out in front of my face and then started to see an algorithm that organizes a way to steal money from people. It’s stealing if you are denied a chance and I don’t mean just a chance to run away when you are up a little bit. Roll dice and compare how much of a chance you are denied. The other side of me wants to believe it’s not true and that these so called casinos couldn’t get away with all of this for so long. I want to believe what these robots all copy and paste into their chat boxes in regards to my questions of why it seems to always be in the casinos favor. I’ve played enough to witness some very questionable situations. One of the main concerns I have is why when we win a little or a lot are we always guaranteed to have a horrible out of control losing streak immediately afterward? Why do I always see the software repeat the same patterns over and over and over again and why are these employees spamming the exact same random number generator message at me and will pretty much risk losing more money in the long run to take your money when you catch their software being fixed? I’m sorry but that’s what it is. Do yourselves a favor. Everytime you get your butt handed to you on these slots, which should be almost every time and you know it. Ask the employees to see your play history for that session. Add your bets and add your payouts. Now I’m willing to bet that you either got destroyed or you are allowed to win 95 percent of your moneys worth. How is that random when it never changes? How is any of this pretended to be us given a chance? There is no chance. I know this because I was up to 3200 dollars after playing all day and I watched the software trigger and just deal out a devastating move on me after playing all day. Random is random. Random cannot trigger for any reason. All capable outcomes would be mixed in with eachother and maybe you have small combinations of ups and down. Roll dice. That’s how it’s supposed to be. But never an almost endless barrage of losses just compressed into 300 spins when it took you 1300 to get your money up slowly. Then right as you win a decent amount and you know you could take a hit but you have enough so that it shouldn’t do too much damage befofe you complete the cycle, you go for one more. That’s when you notice something is off from all that day. Something has changed and you kind of figure it would do that after a win but random means it cannot hold out forever. So you push on. Then you are noticing your funds are just being eaten away more than you have seen all day. The casino tried to say it was because my bet was so high but I had completed a cycle of the damn bet earlier which they had missed. Tried to write me off real quick not investigating the whole history. Anyways I keep pushing forward and you notice all of the sudden the squares are repeating the same patterns right in front of your face. Over and over and over it blends in one pattern and then another pattern that you have seen quite often and you know only allows very minimal chance of you getting through this. Those 2 patterns of the face value squares being clumped up in the center or like a straight line up the middle or the patterns where you have vacancy only in the middle of 4 to 5 different squares surrounding it so they spread evenly and allow little progress. That’s all you are seeing for like 100 spins and that’s not how it was all day… it cannot suddenly change to this just because you won a decent pot. Random doesn’t do that. I’m sorry. But I will not allow excuses and I will not allow anyone to brain wash me to thinking nothing is wrong with that.

Oh yeah and one more thing. I made a model of the same game with the same numbers 1 through 10 and I used a random number generator to place the squares and it’s nearly impossible to get a connection without the software manipulating the placement. Try it for yourself. Get a 5 by 5 square box and use numbers 1 through 10 and use a random number generator to see which number goes in each box you pick. Doesn’t matter which order you go in. You are almost guaranteed to not see any more than 3 numbers of the same value touching eachother. Try it. So if the software has to manipulate placement to make connections then it is influencing the outcome of your game too. Also I would like to accuse Jazz casino of lying to me about letting me communicate with the software provider so that we could resolve this situation and instead telling me the response from his advisor was the response from Betsoft. I have the email to prove this. At first Jazz casino offered to allow me to communicate directly with Betsoft if they had to, to seek resolution and later went back on that promise and instead relayed a forged statement from other Jazz casino employees. This is not acceptable and I will not tollerate anymore of their deception and treacherous behavior.

Also I would like to inform you that I have sent numerous emails to Jazz casino and they stopped responding to them. This is die to the poorly regulated conditions of these casinos. People who have serious issues with these casinos will not be able to rely on any third party organization to settle these situations. You will also be denied any information on their license or who to contact to seek resolution. You are completely vulnerable to anything they desire once you hand your money over to them. If you are to seek any kind of justice it is very time consuming and that’s why most people don’t follow through with any repercussions but fortunately for myself I have been given a lot of time to follow through. I’ve made a case and a connection to law enforcement in Curacao and I’m proceeding with charges.