The player from the United Kingdom was frustrated with the casino's delayed payment process for her winnings of £1500, claiming that the agents had been unhelpful and rude. Despite being told that verified winnings would be paid immediately, she faced a wait of up to five business days with no clear answers. The casino had confirmed that her account was verified and her withdrawal request was processed and paid within three days. The issue remained unresolved as confirmation from the player was still pending.
Goldwin Casino - Player’s winnings are delayed.
Amount: £1,500
Goldwin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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1 month ago
I won on the casino they keep tell you didn't things ...once verified the winnings will be paid straight away ... not the case ones.
It can take up to 5 business days ...it's in a queue to be paid I am not happy with the run around the agents act like they don't know what you are asking or they are rude.
I read mixed reviews before I joined and now I am kicking myself £1500 is alot of money ...and they have the cheek to send emails telling you about bonus you have no access to while your money is pending
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1 month ago
Dear Dante08,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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1 month ago
Dear Dante08,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
