GoldenLion.bet Casino Review

The player from Greece is complaining about not receiving their withdrawal made on October 14th, 2023 from the casino. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from the United Kingdom, who had a self-acknowledged gambling problem, lost over £10000 at Golden Lion Bet. She had made several unsuccessful requests to close her account, which resulted in further deposits. Despite her efforts to communicate with the casino through live chat and email, her requests were ignored. She had been advised by the Complaints Team to apply for self-exclusion and to clearly state her gambling problem. However, the casino did not respond to her self-exclusion request or to the Complaints Team's attempt to mediate the situation. As a result, the complaint was closed as 'unresolved', negatively affecting the casino's rating.

The player from the United Kingdom had experienced continuous postponement from the casino since 8th October and felt frustrated with them. His account had been verified and the winnings were accumulated from his own money. We had attempted to help by reaching out to the casino multiple times for a resolution. However, the casino did not respond. Given the casino's lack of a valid license and non-existent referral to an ADR service, we marked the complaint as 'unresolved'. This could have negatively impacted the casino's rating and potentially prompted a change in their approach.

The player from Spain had been waiting for 53 days for a deposit refund from GoldenLion.bet Casino. Despite multiple attempts to contact the casino, he had only received responses stating his request was under review. His account balance had remained at zero, preventing him from playing. We had attempted to mediate the situation by reaching out to the casino for more information regarding the delay in the refund process. Unfortunately, the casino did not cooperate, and we were unable to resolve the issue. The complaint was marked as 'unresolved', which could have negatively affected the casino's rating. We had advised the player to choose casinos based on their reviews and ratings in the future to avoid similar situations.

The player from the United Kingdom had requested a withdrawal 7 weeks ago, but the withdrawal was still pending. The casino's customer service had been unresponsive. We had attempted to understand the situation by asking the player several questions, including about his KYC verification status and previous withdrawal history. However, the player did not respond to our inquiries. As a result, we were unable to investigate the issue further and had to reject the complaint.

The player from the United Kingdom had sought to self-exclude from a casino but received no response despite multiple attempts. As a result, she has continued to lose money since her initial request in September. We reached out for further details and extended the response time by 7 days. However, the player did not provide the requested information, leading us to reject the complaint due to insufficient evidence to proceed with the investigation.

The player from the United Kingdom had won and attempted to withdraw £103.77 on 27th September but had not received the funds. The casino's feedback was always the same: that it was under review by the financial team. The player had not made any previous withdrawals from this casino and his winnings had not been accumulated using a casino bonus. The player had sent an email with transcripts but later decided to request a deposit refund from his bank. We had informed him that this could cause future issues if he decided to play in online casinos again. We had extended the timer for his response twice, but the player did not reply. As a result, we had no choice but to reject the complaint due to a lack of further communication from the player.

The player from Spain had made multiple requests to cancel his account due to his compulsive gambling issue, but the casino remained unresponsive. The player was seeking assistance in filing a formal complaint to a regulatory body, unfortunately, the casino is unlicensed. During the period when his account closure request was pending, the player had made deposits totalling 2228.2 euros. Despite multiple requests, the player still received promotional material from the casino. We attempted to contact the casino regarding the issue, but received no response. Consequently, we had to close the complaint as 'unresolved'.

The player from Germany had made multiple requests to close his casino account due to concerns over negative reviews. However, his requests were not addressed. The Complaints Team had suggested that he should unsubscribe from all communications with the casino and stop using the account, as most online casinos eventually close inactive accounts. Despite extending the response time by 7 days, the player did not respond, which led to the rejection of the complaint.

A player from the UK initiated a withdrawal more than a month before submitting this complaint. Unfortunately, he has not received his winnings yet. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from UK is complaining about slow response times from the casino's email and live chat services. He requested self-exclusion but has not received confirmation and continues to lose money while playing. The player now demands a refund since initially requesting self-exclusion. The complaint was closed as unresolved as the casino failed to respond to us.

The player from the United Kingdom requested a withdrawal from GoldenLion.bet casino seven weeks ago. Despite confirmation and his account status as verified, the casino has yet to process the withdrawal, citing high volumes of withdrawal requests when contacted. We made several attempts to contact the casino, but there was no reaction to our messages, so the complaint remained unresolved.

A player from Greece had a pending withdrawal of 150€ since July 15th. Despite their verified account and several attempts to contact the casino via live chat, the withdrawal remained delayed. We tried to reach the casino representative to ask them for more information, however our messages were ignored therefore we were not able to proceed with the complaint and it was closed as unresolved.

The player from Albania is having issues with a withdrawal of 1000 euros. The casino is asking the user to wait 21 business days, even though according to their terms and conditions, it should take no more than 48 hours to validate a withdrawal. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from the United Kingdom has been attempting to self-exclude from the casino due to a gambling addiction but her requests have been ignored by the casino for months. The player has requested a refund of £2381.73 that she deposited since first requesting self-exclusion.

The player from Germany deposited 20€ five days ago with a 400% bonus, but the money hasn't appeared in his casino or bank account. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United Kingdom is reporting a case of negligence by the casino. Despite making repeated requests for account exclusion due to gambling addiction, the casino has failed to take action. Since we did not receive a response from the casino team, the case was closed as 'unresolved'.