Suprabets Casino - general discussion (page 4)

Well, I'm sorry if this case is from last year and you didn't manage to solve anything. Did you try to file a complaint only against the regulator ? 

Anyway, I think that if you tried to take it to the right licensing authority, you wouldn't get anything for it even if it ended in a rejection. At least you can say you tried everything. 

So if you want to file a complaint, you can try this email: complaints@gaming-curacao.com

I've also included a useful guide to the Curacao license that might be helpful for further information.

So what, you think you'll go for it ? 

Can someone blacklist those scammers already? I have posted numereous complaints over the internet and here on CasinoGuru and up until now I have received ZERO response from Suprabets. And they have stolen 2420 € from me!

I registered on Suprabets because of a good review here on CasinoGuru but I see its a fake one. Probably they paid some money to CasinoGuru to promote their scam.

Pathetic.

They wrote email: Dear player,

Your account has been flagged for violating our terms and conditions point 11.5

In accordance with our terms we will close your account

Thank you for understanding

Yours sincerely,

SB team

After that no response. I guess I have there opens bets and when they see they are going good then they block the account. Also I have there arround 400 Euro and didnt get those aswell.

Hi, we don't do casino blacklisting here. We only search if the casino is on a relevant blacklist, so I'll probably disappoint you there. 

As for your problem, did the casino say why they took your winnings ? Did it have a specific reason ? 

As for the casino review, you can check out the guide here which describes how our team reviews casinos. We do not take funds from any casino to get a good review. Unfortunately, sometimes players have bad experiences and sometimes good ones. Of course, more players will come in with bad ones, so you don't have to worry about it being manipulated. 

However, as you mentioned, I saw that you have lodged a complaint and at the moment the ball is in the casino's court and we are waiting for their response. I firmly believe that you will get it and everything will turn out well in the end. Feel free to update me if you hear anything new. 

I will be waiting. 

Hi, you answered my post a month ago, so your problem still persists and you still have money in your casino account, yes? According to what I see in point 11.5 in the casino, they accused you of fraud. Did it also say what the specific reason is?

I have one more question. does your case only concern sports betting, because if so, we at Casino Guru unfortunately do not deal with this area, so I would recommend sites where you could try to file a complaint. However, if you have played casino games as well, be sure to tell me.

I will wait for a response.

I am sorry, but this does not really tells it as it is. Maybe you don't do blacklisting, but you give notes and you give safety index.

And you gave them 8.1/10 and safety HIGH???!!!

After all these cases that suprabets has, and after you elegantly avoid 95% of these, simply due to the fact that lots of folks at the same time play casino and sports, and their answer is always the same, it is about sports.

I am really looking forward to the answer regarding the case of Martina44, what shall they come up with. Even if they pay the money eventually keep in mind they should also explain why did they refuse in the first place!

The answer is obvious, they flag players that make some winings and they simply delete the winings. And this fraud keeps spinning for years, because there is no information out there that they are a fraud and because the whole licence business in Curacao is a joke.

Casinoguru is a part of the problem here, if you don't receive any money from them as you say, I fail to see why you do this.

Yeah. CasinoGuru are part of the problem. I didn't make extensive research about them because of their "high" security index lol.

I had one problem with EvoBet and I wrote to Antillephone curacao regulator and they immediately contacted the casino and paid me. The were stalling the payment.

But here on Suprabets is just horrible. Its a direct theft, a simple straightforward scam. No response from them, nothing.

And yet you see a FREAKIN HIGH SECURTY INDEX. What a joke!

Yes, even sports betting. So send me a link where I can file a complaint.

I've already posted a guide on how the casino's safety index is created, so I think it's clear to you why the casino has it the way it does. 

As far as the cases of other players who play both casino and sports betting are concerned, if the case or the problem players want to resolve are related to sports betting, as has been said many times before, it is not an area we are dealing with, as we have no experts on it. 

Regarding the actual case of the player, I hope that it will be resolved and the casino will give its position and contribute an answer to the complaint. I would certainly like to see it settled. Of course, the reason why this whole situation has arisen would certainly be appropriate, I agree with you. 

Obviously if you think that casinos that have a Curacao license, or even this one itself, is not good, you don't have to play here. And if we were taking money from the casinos, we certainly wouldn't be helping the players to get it back, I think that's all I'd like to say. 

I would not consider the fact that the casino has a high safety index as a relevant argument that we are part of the problem. Again, if we are part of the problem why would we try to help you with your case and contact the casino to solve your problem ? I don't think that goes together. 

However, speaking of complaint, I firmly believe that the casino will get in touch and provide their perspective on the whole situation. If they don't, the casino would get black points and I think Stefan would recommend contacting the licensing authority. So we'll see how this whole thing turns out. 

I'll keep my fingers crossed for you.

Here are the sites where you can try to file a complaint and I hope they will be able to help.

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

However, I would like to point out once again that if your case is not only about sports betting, you can file a complaint with us as well.

Let me know how everything goes with your situation. Good luck. ☘️

Sure man. Thanks.

Yeah, I still say that their 8.1 "safety" index is a problem. Don't have a clue where you pulled that number out.

I have posted several complaints over the internet and at some other website called lcb.com I was more successfull than here. There they said to me that they need additional 48 hours to resolve my case and that my case has been transferred to risk department to further analyze my case.

This is a comedy. So they closed my account without an analyze lol. This shows with whom you are dealing with.

And BTW I have already contacted GamingCuracao (their licence authority).

Here on CasinoGuru Stefan is pushing them for an explanation and a proof but so far they haven't responded.

Also playing Baccarat, roulette and implementing risky Martingale strategy from time to time is a matter for a risk department? And even worse, if I hadn't consumed God knows how much hours to file a complaints over the internet, they wouldn't respond to me at all. I have written them a lot of emails without zero response.

This is their agenda. They thought that I am stupid because I am woman and I will let them get away easily. No way that I'm going to surrender my money.

Probably I'm not even break even. I have lost quite a lot before in casino and 3 weeks ago I blew 400 € in sports betting just in one NBA bet.

But when I made 2400 € from 200 € and made a withdrawal for 2000 € then I got flagged, analyzed in less than 24 hours lol without an explanation.

You're welcome.

As far as the safety index is concerned, I already posted the casino review process once, so everything is explained there. 

Regarding the fact that you have filed a complaint elsewhere and are doing better, congratulations. 

Anyway, you also write that your case is still under investigation. On our site, we are waiting for a response from the casino as you mentioned, but so far casino has been unresponsive, which I would say is a shame. 

Concerning the answer from the casino, it is a pity that you did not get any, especially when in such cases it is certainly useful to be explained things from their side, why they resorted to such a step and closed your account. 

So we will have to be patient and see how the whole thing develops and whether the casino will respond and give a relevant answer. 

I hope it will all be resolved fairly. 

Well the casino is not responding at all. Not even to you lol. No, you should put it on the blacklist. This is a clear indicator that they have gone rogue.

Well, it is not until the complaint has closed.

As you already know, the casino is in touch with the complaint handler. From what I see, they just don't want to communicate with you specifically; don't ask me why.

So, I'd say we should just give the complaint the time it deserves. And save our LOL comments for later use 😉

Have you ever read the instructions?

"

The time elapsed between submitting a complaint and the complaint being closed varies greatly. The complaints processed most quickly are those that can be resolved without getting the casino involved or those that are rejected because the casino has not done anything wrong. Other complaints, however, can be very time-consuming.

Here are some rough estimates and time-related information about complaints:

You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours.

Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.

As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another.

"

(https://casino.guru/complaint-resolution-instructions#duration)

Wish you a fair deal.

I saw that they have commented in the thread of your complaint that they are communicating with Stefan, who is gathering everything necessary to complete the investigation. So I won't jump the gun and we'll wait for the result. 

As for blacklisting casinos, we don't do that, but we are looking for relevant blacklists where the casino might be located. If it is, we mention it in our review. 

However, let's wait for the outcome of this matter. 

Well the fact they do not want to communicate with me is sick to the core.

I understand your feelings, but you will know the result soon, so try to look at it from that side. 

I truly believe that everything will turn out fairly. 

@Martina don't be sorry they are not communicating with you, you would probably get some similar answer as I did, when they stole my money back in September. After two months of writing I got this quote via mail:

They are basically saying, we have it in our rules that we can close your account whenever we want if we feel like it and we can take all of your money.

The funniest thing is, they take the funds as some sort of weird and crazy compensation, but it does not matter what was this imaginary braking of rules.

You can have 2€ on your account or 20000€, they take it all.

They can close the account IF they have a reason to. And a solid proof.

In my case they don't have a shit. If they had, they would have given an explanation when they closed my account. They don't even communicate with me.

They sent something to Stefan or Tomas here on CasinoGuru. What they have sent I don't have a clue about.

I am said that they are analyzing my case and that they need more time.

Whats here to analyze? This should have been done when they closed my account on 5th of January.

Now they are making excuses and try to show my case as a complicated one becauuse I fired on all cylinders and have made numereous complaints over the internet. I have also sent a complaint to their regulator.

I have done everything I could and sent immediately everything I had.

Also my account has been verified for months there and when you win big its time for the to steal your winnings. When I was bleeding money there...oh well that was not the problem.