1 year ago
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I registered at QuickWin Casino (Geka/Rabidi) shortly afterwards I received a welcome bonus email saying: 100% bonus +200 free spins a 25 per day. After my deposit I did not receive a bonus, then I contacted support and was told that I was not entitled to the bonus, management decision and that I should take part in the tournament. I find that unacceptable. Misleading and deception.
Ich habe mich registriert bei QuickWin Casino angemeldet ( Geka/Rabidi) kurz später erhielt ich einen willkommen Bonus Email besagt: 100% Bonus +200freispiele a 25 pro Tag. Nach meiner Einzahlung kein Bonus erhalten dann habe ich den Support kontaktiert und mir wurde gesagt dass der Bonus steht mir nicht zu, Management Entscheidung und ich soll an die tournieren Teilnehmen.Inakzeptabel finde ich sowas. Irreführend und Täuschung.
I would not be happy too. The way I see it, you deposited because you were interested in the deal, so even if the casino made a mistake, which can happen, it is not much fair. 🙁
Anyway, did you check the bonus terms? Did you find any exclusion suited for players from your country, maybe?
Then you very often only play the welcome bonus in many casinos. Some will then block you for it. I have very often too.
Dann spielst du sehr oft in vielen Casinos nur den Willkommensbonus. Einige sperren dich dann dafür. Habe ich auch sehr oft.
That's a good point, but the player stated shortly after registration.
Despite that, once you are offered a bonus directly, especially a deposit bonus - like in this case - I believe it should be granted.
I don't know all the details, though.
I've had that very often. Some casinos work with this kind of player database and block players who register in many casinos and only collect the first bonus. I find that impossible too. Luckily there are only a few.
Ich hab das schon sehr oft gehabt. Einige Casinos arbeiten mit so ner Art Datenbank der Spieler und sperren Spieler die sich in vielen Casinos anmelden und nur den ersten Bonus kassieren. Ich finde das auch unmöglich. Zum Glück sind das nur wenige .
I guess you're right. It works very effectively through big brands' casinos, I'd say. 🤔
Thanks, found it. But why only with the complaints?
Danke, hab es gefunden. Aber warum nur bei den Beschwerden?
No idea. Was looking for it too and only found it there. Wanted to see how this is rated because I've had problems myself for 2 weeks.
Keine Ahnung. Hatte es auch gesucht und nur dort gefunden. Wollte schauen wie das so bewertet wird da ich da selbst seit 2 Wochen Probleme hab.
Hello Radka, why can this casino only be found under complaint? Why isn't it publicly displayed here?
Hallo Radka, warum kann man dieses Casino nur unter Beschwerde finden? Warum wird es hier nicht öffentlich angezeigt?
Hello Gretche70.
The casino has not yet been listed because the review is not ready at 100%. But to help players in need, submitting a complaint against, let's say "unknown" or an unlisted casino is possible.
It seems this casino is marked as a questionable one in the system. 🤔
Hopefully, it will get published soon.
Hello guys i need your help. Quickwin Casino still doesnt even procces my withdrawal requests since Monday.. Its been 5 businues days now that absolutely nothing happening. They claim that they procces withdrawas requests within 3 businues days. When i talk with their live support they keep telling me that everything is fine and they need just more time but still nothing..... Should i start concerning? Thanks a lot
I'd start to be impatient if it takes more than 2 weeks. Payments won't go through during the weekend so try to give them the next week and then you'll see. They might be just busier than usual and some of their employees might be on vacation.
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