Kyse on Vegas-tulivuoresta (sivu 2)

Hello i play Vulkanvegas.com and don't know what to do they delay payouts i won € 11169 of which the casino charged me 20% horror but well i'm trying to continue to run the € 9300 casino support at the beginning said to wait up to 14 days and that verification I passed back in 2021, after 5 days I wrote to the support service whether all is well they said no and that I should send them a payroll document and that I have not been verified and I need to wait again 14 days I think it's a scam and I will not see my money and unfortunately I invested € 2750 in this casino

Hello there,

I understand that it may look like a delay from your point of view, but as far as I understand, you were verified in 2021, so on the other hand, your personal information may be outdated. The fact that you have successfully passed KYC or any other verification in the past does not mean that you are verified for the rest of your life.

If I may, I ask you to cooperate with the casino, because if you don't you will not get verified and it means you will not receive the winnings. You've won quite an amount and it is also possible, that it triggered further checks, but do not worry - it's quite normal. 

Do your best to pass the verification (and yes it can take even 14 days in some cases), if everything is in order, there is no reason not to pay you out.

The verification does not mean that the casino is scamming you.

So a few months ago I won a whopping €10,000 with 20 cents on Cygnus 2. After a few days they paid out my money without any problems. The problem is that they like to wait and see whether you lose some of the money or, better yet, all of it. You just have to be tough. One of my "tricks" is to set a loss limit for a certain period of time after a slightly higher win so that I am not tempted to gamble the money away again.

Also ich habe vor einigen Monaten satte 10.000 € mit 20Cent bei Cygnus 2 gewonnen. Nach einigen Tagen haben sie mein Geld auch anstandslos ausgezahlt. Das Problem ist halt, dass die natürlich gerne warten, ob man einen Teil des Geldes oder am besten alles wieder verzockt. Da muss man dann halt hart bleiben. Ein „trick" von mir ist, nach einem etwas höheren Gewinn ein Verlust Limit für einen bestimmten Zeitraum einzustellen, damit ich nicht in die Versuchung komme, das Geld wieder zu verjubeln.

So basically you have a good experience with the casino, you just need to be careful according to your opinion. It's great that you can set a limit like this and that the casino has such responsible gambling tools.

Then you withdraw most or all of your money.

Also, congratulations on your win, it's great and hopefully you'll hit another one. 

Yes, you really do have to be careful. And the option of setting a loss limit for one day has certainly proven to be effective. I have now switched to withdrawing smaller amounts because I noticed that problems can arise from €2500 at the latest, for example requests for documents that have already been submitted or whatever. The biggest problem I see with this casino, however, is that the amount you want to withdraw is not deducted from your player account. So if you don't set a loss limit and keep playing, it can quickly happen that you accidentally go under the amount you want to withdraw by a few cents. Even if you win a few hundred euros again afterwards, the deposit request is then automatically cancelled. So I can only recommend the loss limit. However, the "responsible gaming" section is relatively hidden. You can find it under Settings, very small at the bottom of the profile.

I'm glad if I could help! 😇 Best regards, Christian

Ja, man muss tatsächlich vorsichtig sein. Und die Variante, ein Verlust Limit für einen Tag einzustellen, hat sich jedenfalls bewährt. Ich bin jetzt dazu übergegangen, kleinere Beträge auszuzahlen, da mir aufgefallen, dass spätestens ab 2500 € Probleme auftreten können, zum Beispiel Nachfragen nach bereits eingereichten Unterlagen oder oder oder. Das größte Problem, was ich bei diesem Casino allerdings sehe, ist, dass man den Betrag, den man auszahlen möchte, nicht von seinem Spieler- Konto abgezogen bekommt. Wenn man also kein Verlust Limit einstellt und weiter spielt, kann es schnell passieren, dass man den Betrag, den man auszahlen möchte, versehentlich kurz einmal um ein paar Cent wieder unterschreitet. Selbst wenn man danach wieder ein paar 100 € gewinnt, wird die Einzahlungsanfrage dann automatisch gecancelt. Ich kann das mit dem Verlustlimit also nur empfehlen. Allerdings ist die Rubrik „verantwortungsvolles spielen" relativ versteckt. Man findet sie unter Einstellungen ganz klein im unteren Bereich des Profils.

Es freut mich, wenn ich helfen konnte! 😇 Liebe Grüße Christian

This is certainly useful information that could help players, so thank you again. 

Although these options are not completely visible, it is nice that the casino has them at all. You wouldn't find it in every casino and maybe temptation would eventually prevail. 

Anyway, did you pass the verification successfully in this casino ? I see you say that if you request a larger withdrawal, the casino asks for different documents. Has this happened to you? What were the specific ones ? 🙂

Yes, I am fully verified. At the moment I have another problem and have been waiting for an amount of €3,300 since August 15, 2024. An amount of €500, which I wanted to withdraw about half an hour earlier, was transferred on August 17, 2024. The other amount is still missing. Support keeps putting me off. I just submitted a new complaint today. Very annoying!

Ja, ich bin vollständig verifiziert. Im Moment habe ich schon wieder ein Problem und warte auf einen Betrag von 3.300€ seit dem 15.08.2024. Ein Betrag von 500€, den ich ca. eine halbe Stunde vorher auszahlen lassen wollte, ist am 17.08.2024 überwiesen worden. Der andere Betrag fehlt noch immer. Vom Support wird man ständig vertröstet. Ich habe heute gerade eine neue Beschwerde eingereicht. Sehr ärgerlich!

We give casinos 14 days to sort out everything around the withdrawal but from what you mention you are getting close. We'll see if the team needs to step in or if you get the money sooner. 

Anyway, did they tell you why it's been almost two weeks? Is there a reason?