The player from Germany, whose account was completely verified, had all her withdrawal requests continually rejected by Winsmania without any given reason. The player reported that €110 was deducted due to an alleged incorrect bonus use, despite having no active bonuses. After accumulating €317, the withdrawal option was no longer available in her account. The complaint was rejected because the player failed to respond to requests for additional information.
Winsmania Casino - Player’s withdrawals are repeatedly declined.
Amount: €250
Winsmania Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
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4 months ago
Translation
Hello,
Winsmania is not paying out my winnings. All my withdrawal requests keep getting rejected...
there’s no reason…my account is completely verified! Please help me
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4 months ago
Hello saschaop,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winsmania Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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3 months ago
Translation
My account has been verified for 2 weeks. I spoke to the casino yesterday. They deducted €110 from me because I "allegedly" used the bonus incorrectly. I then carried on playing and now have €317. Now I can't even make a withdrawal request, the option is no longer in my account...
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3 months ago
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I have now been informed that I have not wagered a bonus. However, I have no active bonuses in my account
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3 months ago
Hello saschaop,
Can you please forward you deposit, bonus and betting history to nikolas.b@casino.guru?
