Vave Casino Review

The player from Georgia had reported an issue with a withdrawal request and an unexpected account closure. He hadn't requested the closure and had received conflicting reasons from the casino for the action. Despite the account closure, he had been notified that his withdrawal was approved but hadn't received any funds. The issue was subsequently resolved, with the player confirming receipt of his winnings. We, the Complaints Team, had marked the complaint as 'resolved'.

The player from Illinois had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed at that time. We had advised him to wait for 14 days before making a complaint as it was common for withdrawals to take some time due to KYC verification or high volume of requests. The player later confirmed that he had received his withdrawal. We then marked the complaint as resolved.

The player from Austria had had an issue with withdrawing his winnings from Vave Casino due to a discrepancy between the minimum withdrawal amount and his winnings from a no-deposit bonus. The player had had €50 in his account but the minimum withdrawal set by the casino had been €100. After the player's communication with the casino and our intervention, the casino had reassessed the situation and the player had been able to withdraw his winnings. However, he had only been able to withdraw a part of his total winnings due to the casino's maximum withdrawal limit for no-deposit bonuses. Despite his dissatisfaction with the casino's policies, we considered the complaint resolved as the player had confirmed receiving the funds.

The player from Florida had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn’t been received at that time. However, the Complaints Team had advised him to wait for at least 14 days after requesting the withdrawal, as it was usual for withdrawals to take some time to process. This delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that he had received his winnings. Consequently, we had marked the complaint as resolved.

The player from Germany had deposited €100 in Vave Casino, activated a bonus, and won €1400 in total. After he attempted to withdraw his winnings, the casino confiscated all his winnings due to a breach of their maximum bet rule with an active bonus. The player disputed this, stating the breach had no impact on the bonus and the confiscated winnings included earnings from unrelated sports bets. We had informed the player about the industry standard regarding the max bet rule and asked him to provide game history and any relevant communication with the casino. However, the player did not respond within the given timeframe, thus we were unable to investigate further and had to reject the complaint.

The player from Japan had deposited crypto ETH into his Vave account, but it hadn't been credited due to alleged issues at the payment center. He had been promised a refund by the casino, which was delayed. The player confirmed that he had received his refund. The issue was subsequently marked as resolved.

The player from Ireland reported experiencing issues with Vave casino. After some successful withdrawals, they faced delays, and their account was subsequently disabled. The casino suspected the player of fraud and confiscated their remaining balance without any explanation.The complaint was discussed internally and concluded that the Casino.Guru will accept the casino's claims. The complaint was closed as rejected.

The player from Croatia had experienced a withdrawal rejection and confiscation his winnings on Vave.com. The casino alleged that the player had two accounts. Despite the player's willingness to undergo any necessary verification process, the casino did not request any documents for verification. The player had only placed sports bets, which fell outside the jurisdiction of our forum, Casino.guru. We had recommended other websites that could assist him with his sports betting issue and closed the complaint due to our inability to intervene in sports betting disputes.

The player from Italy had reported that after making several deposits on Vave Casino, her withdrawal request was rejected due to a 'double account IP' claim. Despite providing additional verification, her subsequent withdrawal request had remained unprocessed. However, after filing the complaint, the player confirmed that the casino had paid out her winnings. We had therefore closed the complaint as 'resolved'.

The player from Albania had experienced difficulties withdrawing his winnings from an online casino. His withdrawal requests had been repeatedly cancelled due to various reasons, despite having provided all necessary proofs. He also had issues with his account login and had changed his login email as per the casino's instructions. The casino had alleged the presence of duplicate accounts as the reason for cancelling his withdrawal attempts. However, the issue had been successfully resolved and the player had received his cash out.

The player from Germany had initiated three withdrawals two days prior and hadn't received any clear response from Vave Casino regarding the delay. We had attempted to understand the situation by asking the player several questions about his account status and the nature of the withdrawal issue. However, despite extending the complaint response time by 7 days, the player did not respond to our inquiries. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Russia had reported a delayed payout from Vave Casino, despite having met the bonus wager requirements. He had claimed his winnings were unjustly reduced from 987 TRX to 470 TRX. The player had stopped responding to our inquiries, which led to the initial rejection of the complaint. However, the complaint was reopened after the player had provided further details via email. Despite our attempts to engage Vave Casino in the resolution process, the casino had remained unresponsive. We had marked the complaint as 'unresolved', which could have negatively affected the casino's rating. The player was not satisfied with the casino's response regarding the reduction of his winnings due to the terms and conditions of a no-deposit bonus. Despite further communication, the player had remained dissatisfied, leading to the final rejection of the complaint.

The player from Moldova had his account blocked without explanation, which prevented him from withdrawing his winnings from baccarat and sports betting. Despite reaching out to the casino, he received no information about the reason for the block or the possibility of a refund. We contacted the casino on his behalf and invited a representative to join the conversation. However, the casino did not respond within the extended time frame, and since it operated without a valid license, there was no gaming authority to appeal to. We marked the complaint as 'unresolved', which may have negatively impacted the casino's rating.

The player from Brazil had had an issue with Vave Casino concerning a 100% cashback bonus that they hadn't received despite losing their deposit. The player had claimed that their request for the bonus was rejected even after several interactions with the casino's customer support. We had attempted to contact the casino multiple times to resolve the issue but had received no response. Eventually, the casino had responded stating that duplicate bonuses were detected based on IP addresses which had led to the player not receiving the bonus. As the casino's systems had automatically stopped the player from taking the bonus, we had to reject the complaint.

The player from the United States had an issue with depositing money to the casino, claiming his funds had been stolen instead of being added to his account. The player had used Bitcoin for the transaction. The Complaints Team had advised him to contact his payment provider for investigation, as the casino had limited control over such issues. However, the player became abusive and made threats, leading to his permanent ban from the forum. Consequently, this complaint had been closed.

The player from Ontario had an issue with the casino not crediting a confirmed blockchain deposit to his account. He claimed the deposit was confirmed on the blockchain but not reflected in his account. We attempted to assist the player by asking for additional information and extending the response time. However, the player did not respond to our queries. Therefore, we were unable to investigate further and had to reject the complaint.

The player from Russia had been betting on sports at Vave Casino, but the sports betting section had been closed to him due to his location. The casino had required him to play slots to meet deposit wagering requirements, which he had found unfair. He hadn't been informed about these changes nor had he been offered a chance to withdraw. Despite repeated attempts to resolve the issue with Vave Casino, the player had received no satisfactory response. We had asked the casino to refund the player's deposit, but they had not responded. The complaint was initially closed as 'unresolved'. However, it was later marked as 'resolved' after the player confirmed that his issue had been solved.

The player from Mississippi had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player's account had been closed, and they had expressed dissatisfaction with the standard procedure of waiting 14 days for withdrawal. The player's language had become abusive, and they had threatened self-harm. We had provided information about mental health resources, but the player had continued to use abusive language. Consequently, we had banned the player's account and closed the complaint without the possibility of reopening it in the future.

The UK player had encountered a problem with Vave Casino, where his withdrawal of over $2k was voided after a significant win. The player had deposited and played with his own money and had also used some bonuses. The casino had claimed the winnings were cancelled due to exceeding the maximum allowed bet during gameplay with an active bonus. Despite our mediation attempts, the casino did not respond to our requests for more information. We had to close the complaint as unresolved, which could have negatively impacted the casino's rating. We had advised the player to lodge a complaint with the Gaming Curacao authority.

A player from Belgium deposited 100€, received a derivative bonus of 40€, and subsequently won 600€. Despite meeting the wagering requirement, the casino confiscated their winnings citing a terms and conditions violation, which the player denies. The complaint was closed as the player stopped responding.

The player from France requested a withdrawal after winning but was told to first meet wagering requirement. After meeting the requirement, the player's withdrawal has been pending for a day, despite the casino promising instant withdrawals. The complaint was resolved as the player's withdrawal arrived.

A player from Hungary reported that his account on Vave was mistakenly marked as duplicate after attempting a withdrawal. Despite his insistence on being the sole user and only logging in from one IP address, he hasn't received any specific information from the casino. Casino has provided us with evidence of multiple accounts, therefore we have rejected the complaint.

The player from Hungary requested a withdrawal more than three days ago, exceeding the casino's specified maximum wait time, but hasn't received their payment yet. The player confirmed the withdrawal was successfull.

The Russian player had encountered issues with withdrawals at an online casino after he had converted his negative balance into a positive one. Following his third withdrawal request, the casino had asked him to verify his account. Despite complying, his request was denied due to a new policy against Russian players in sports betting. Out of his total funds of $18,000, $15,000 had been confiscated, leaving him with only $3,000. The casino had justified their actions by stating that the player had violated the terms and conditions, which had been in effect before his gaming session. The casino had returned his initial deposit as a goodwill gesture but confiscated the winnings. The complaints team had disagreed with the casino's stance, arguing that the casino should have clearly communicated any changes in terms and conditions to the player. Despite multiple attempts to resolve the issue, the casino had remained firm in their decision. The player had been advised to file a complaint with the regulator, and the case had been marked as unresolved. After further communication, the casino had presented evidence that the player had been notified of the restriction, leading to the eventual rejection of the complaint due to the lack of response from the player.

The player from Germany noticed a 'balance correction' by vave.com after his initial bet. The winning bet was cancelled and the winnings were not credited to his account. He's seeking help to rectify the situation and retrieve his winnings. The issue was related to sports betting, so we rejected the complaint.

The player from the Netherlands has been accused of breaching bonus terms by placing bets greater than the allowed ones. After a closer examination, we ended up rejecting this complaint as unjustified.

A player's winnings were voided for breaching an unknown bonus term. The casino had not responded to the complaint, which was closed as "unresolved." Attempts to communicate with the casino multiple times yielded no cooperation. The player's account was closed due to alleged bonus abuse, which the player disputed, stating that no wrongdoing had occurred. The complaint was marked as unresolved as the casino did not respond to the complaint thread and hadn't provided sufficient evidence.