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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear jondirfor, We hope this finds you well. We would like to ask you to prov... 10 hours ago
Due to the evidence from the casino and the lack of response from h4eeeeeeeee... 14 hours ago
Hello brate123,Unfortunately, I am still sick, but thanks for asking.I am not... 14 hours ago
Dear Shawna,We are extending the timer by 7 days. Please, be aware that in ca... 23 hours ago
Hello NemanjaGambl,Please ensure you submit your complaint to the regulator, ... 1 week ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 week ago
It appears that this issue may have been resolved, but without confirmation f... 1 week ago
We would like to ask the casino to reply to this complaint. We are extending ... 2 weeks ago
Unfortunately, the player has not responded to our messages and questions. Co... 2 weeks ago
We are rejecting this case for the reasons stated above. 2 weeks ago
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