Zendesk AI for retail

Sell smarter with AI retail software

Zendesk AI helps modern retail brands deliver fast, consistent support across every channel. Automate high-volume inquiries, assist in-store and online teams, and keep shoppers happy from browsing to returns.

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HOW ZENDESK AI WORKS

AI that works as hard as your  retail team

Automate what people  ask for most

Handle over 80% of high-volume requests like returns, order status, and inventory checks, with AI agents that breeze through peak season and exceed customer expectations.

Help associates help shoppers

Give store and support teams an AI copilot that provides real-time insights, customer context, and next-best actions. Enable fast, personalized service that reflects your brand - whether its luxury, convenience, or anything in between.

Get peak-season ready, year-round

Streamline backend workflows, scale operations on demand, and reduce ticket resolution times - even when order volumes surge.

AI agents

Handle 80%+ of retail support questions – automatically

Zendesk AI agents handle everything from “Where is my order?” to return authorizations – on any channel. Delight customers with quick answers, 24/7.

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Copilot

Make every retail agent your best agent

Give your contact center and store teams the tools to resolve inquiries faster. Copilot suggests responses, adjust tone, and provide real-time recommendations - so every interaction feels on-brand and effortless.

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Testimonials

66%

One touch resolution rate

92%

Decrease in email average handle time

“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”

Raz Razaq

Head of Customer Contact Experience Technology

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EMPLOYEE SERVICES FOR RETAIL

Empower your retail teams behind the scenes

Free up retail staff from repetitive questions and tasks. Let AI handle internal requests - like HR, IT, or policy lookups - so your teams can stay focused on customers. Support stores, warehouses, and HQ from one centralized solution.

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RETAIL INTEGRATIONS

Connect service to all of your systems

Zendesk AI connects seamlessly with your order management systems, inventory tools, POS, and ecommerce platforms, making it easy to get started without weeks of setup or training.

Additional resources

Infographic

AI in retail: How artificial intelligence is transforming CX

Trend Report

Surge ahead with human-centric AI

Webinar

How artificial intelligence is transforming CX

Try Zendesk today

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