Customer experience

Our people are your people

Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.

Overview Professional services Premier Plans Training

Expertise that accelerates your success

Transform your operation and accelerate your success with Zendesk Professional Services. By partnering with us, you'll get expert advice that ensures fast time to value and unlocks immediate results. Our expert consultants will guide you every step of the way, ensuring seamless integration and maximum efficiency.

Our approach

Our professional services team will design a solution tailored to your unique business and customer service goals. No matter the complexity or urgency our experts will partner with you to find an effective approach. You'll have peace of mind knowing it will be done right, on time, and within budget. Learn how Zendesk professional services helped Github implement custom apps, marketplace APIs, and a Slack integration for ticketing.

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Here’s how we can help

We’re with you at every stage of your journey

Launch

Kick-off your CX journey with confidence. Let our CX experts get you up and running fast and right with a Zendesk deployment that prioritizes scalability and strategic process design.

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Optimize

Enhance your customer and agent experience. Leveraging deep product expertise, our experts will work side-by-side with you to review your current setup and identify new processes and capabilities to help you achieve success.

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AI Services

Accelerate your success with Zendesk AI for your customer experiences with help from Zendesk experts. Receive quick time-to-value on your AI implementation, best practices and expert analysis.

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We can help you bring your vision to life

Zendesk Assist

Add the Zendesk expert you need without the burden of having to hire a full-time resource. Zendesk Assist gives you a designated Zendesk consultant to help you with Zendesk related tasks. Whether it’s hands-on help configuring your instance, contextual guidance, best practices using our APIs, or building custom apps, we’ve got you covered.

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The best customer experiences are built with Zendesk

What you get from partnering with us

Fast Time To Value

Mitigate risk and accelerate your time to value. We do the heavy lifting so you can reduce time to value and deploy with confidence.

Focused on Long-Term Success

Transform your customer experience and future proof your operations with our proven strategies and best practices. Backed by a wealth of customer success stories and extensive experience, we leverage our insights to drive tangible results for your business

Knowledge & Experience

Benefit from the knowledge and experience of our technical experts who have worked with some of the largest companies in the world. Our experts take a collaborative approach to empower your team to take ownership of Zendesk and apply best practices.

Customer Stories

“Working with the Zendesk Services team allowed us to move to Zendesk in record time and gained a lot of great customer experience tools without a huge engineering lift from our teams. The team put together a strong strategic plan and helped us gain a better understanding of our key support metrics.”

Premila Anand

Director of Support Operations, GitHub

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