Contact Us
How can we help?
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Tutorials and FAQs
QNAP guides you through with step by step instructions.
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Service Portal
If you need any assistance about QNAP products, you can create and submit a support ticket here. We will get back to you as soon as possiblle.
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Warranty Service
Each QNAP product comes with a service warranty that guarantees our users excellent service and peace of mind. QNAP users can select from three levels of service warranty.
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Sales Inquiry
Email us if you have any collaboration proposals or pre-sales inquiries
QNAP Offices
Headquartered in Taipei, Taiwan, QNAP has subsidiaries and offices in China, Europe, India, Japan, and North America to provide customer service and technical support.
Taiwan
Office
Telephone
+886-2-2641-2000
Fax
+886-2-2641-0555
Address
Taiwan (Headquarters)：
3F., No.22, Zhongxing Road, Xizhi District, New Taipei City, 221, Taiwan
Technical Support
Hours of operation
9:00~12:00 / 1:00~6:00
Mon - Fri(GMT+8)
Telephone
+886-2-2641-1885
Europe
QNAP GmbH
Office
Telephone
+49-2154-88428-0
Address
Europäisches Headquarter: Karl-Arnold-Straße 26, 47877 Willich
Technical Support
Hours of operation
09:00–17:00
Mon - Fri (GMT+1, Summer Time: GMT+2)
Telephone
+49-0900-1845678
1,49 Euro pro Min. aus dem Festnetz, abweichende Preise aus dem Mobilfunk möglich.
Address
Trausnitzstraße 8, 81671 München
Sales / Marketing Contact
US
QNAP Inc.
Office
Telephone
+1-909-595-2782
Fax
+1-909-992-7777
Address
QNAP Inc. US Headquarters
168 University Parkway
Pomona, CA 91768
QNAP Inc. Washington D.C.
3998 Fair Ridge Drive, Suite#320
Fairfax, VA 22033
Technical Support
Hours of operation
24/7 (including holidays)
Telephone
+1-771-333-8884
Sales / Marketing Contact
Telephone
+1-909-595-2782
Reseller program and deal registration
Media contact for North America & Latin America
Canada
QNAP Inc.
Office
Telephone
+1-905-947-1000
Address
21 Amber Street Unit 11 Markham, ON L3R 4Z3 Canada
Technical Support
Hours of operation
09:00–18:00
Mon - Fri (GMT-5, Summer Time: GMT-4)
UK
QNAP UK Limited
Office
Telephone
+44-0-333-344-2522
Address
2 Drakes Meadow, Swindon, SN33LL, United Kingdom
Technical Support
Hours of operation
Helpdesk: 08:30–17:30
Phone: 09:00–12:00
Mon - Fri (GMT+0, Summer Time: GMT+1, except bank holidays)
Telephone
+44-0-333-344-2522 ext 2
Italy
QNAP SRL
Office
Telephone
+39-0-687-738456
Address
QNAP srl headquarters
Via Franco Donatelli, 7, 00127 Roma RM
QNAP srl
Via Roma 108, 20051 Cassina de' Pecchi MI
Technical Support
Hours of operation
09:00–18:00
Mon - Fri (GMT+1, Summer Time: GMT+2)
Sales / Marketing Contact
China (Shanghai)
威博通科技（上海）有限公司
Office
Telephone
400-028-0079
Address
515 Shenfu Rd, Minhang Qu, Shanghai Shi, China
Sales / Marketing Contact
Korean
Office
Address
Rm1113, 11F, 503 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea 06186
India
Office
Telephone
+91-0-804-3028738
Address
2F, Municipal/Khata No. 826/792/46/23/1/24/1, AMR TechPark, Hosur Road, Hongasandra Village, Bengaluru (Bangalore) Urban,Karnataka, 560068
Sales / Marketing Contact
HK
QNAP HK Limited
Office
Address
Office C, 21st Floor, YHC Tower, No.1 Sheung Yuet Road, Kowloon Bay
Technical Support
Support Helpdesk
09:00 - 18:00
Mon - Fri (Expect Public Holiday)
Support Facebook Messenger
15:00 - 22:00
Mon - Fri (Expect Public Holiday)
Facebook Messenger
Text Message Service and General Basic Query
Only Provide Customer Support In Hong Kong and Macau
Sales / Marketing Contact
France
Office
Telephone
+33-0-148-551168
Address
12F, 118 Avenue du Général de Gaulle,Tour Rosyy II, 93064 Rosny Sous Bois
Technical Support
Hours of operation
09:00–17:00
Mon - Fri (GMT+1, Summer Time: GMT+2)
Spain
Office
Telephone
+34-91-184-6415
Address
Calle de Anabel Segura, 10. 3ª planta, Edificio Fiteni, 28108 Alcobendas, Madrid
Technical Support
Hours of operation
09:00–18:00
Mon - Fri (GMT+1, Summer Time: GMT+2)
Sales / Marketing Contact
Poland
Office
Address
ul. Marynarska 15, 02-674 Warszawa, Poland
Technical Support
Hours of operation
09:00–18:00
Mon - Fri (GMT+1, Summer Time: GMT+2)