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Brand Love - Concept and Dimensions-Gibs

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The key takeaways are that brand love is an important concept for maintaining consumer loyalty and market position in today's competitive business world. Various studies have contributed to conceptualizing brand love and identifying its aspects and dimensions.

The motivation behind selecting brand love as the research topic is that in the rising competitive market, it has become difficult for brands to earn consumer loyalty. Brands need to gain emotional attachment and be loved by consumers in order to maintain their market position.

The stages in conceptualizing brand love according to studies mentioned are developing relationship theory between consumers and brands, analyzing consumer-brand bonds, introducing the concept of lovemarks, defining brand love, developing the brand love prototype, and identifying stages of progression from brand awareness to brand love.

BRAND LOVE:

CONCEPT AND DIMENSIONS

Suzanee Malhotra
Research Scholar
Department of Commerce, Delhi School of
Economics
SCHEME OF THE PRESENTATION

 MOTIVATION BEHIND THE RESEARCH TOPIC- BRAND


LOVE
 THE NOTION OF BRAND LOVE
 BRAND LOVE- Conceptualization Stages
 Brand love & Emotional branding
 Aspects of Brand love
 Methodology used in the Present study
 Findings and Results of the Present study
 CONCLUDING REMARKS
 REFERENCES
 QUESTIONS & SUGGESTIONS
MODERN DAY BUSINESS WORLD
IS A BRAND WORLD

Image Courtesy: https://www.flickr.com/photos/27845211@N02/2662264721/in/photostream/


MOTIVATION BEHIND SELECTING
THE RESEARCH TOPIC- BRAND LOVE

 Branding helps companies to create a separate


identity in the competitive market place.

 Due to rising competition earning consumer’s loyalty


has become extremely difficult.

 The brands need to cross the threshold of being a


mere brand- THEY NEED TO BE LOVED.

 Thus the concept of BRAND LOVE has gained


importance and is required to be nurtured by Brands
to maintain their market position.
THE NOTION OF
BRAND LOVE
 “Brand love is the degree of passionate emotional
attachment that a person has for a particular
trade name”- Carroll and Ahuvia (2006)

Synchronizes :

Senses
 Emotions
 desire of a consumer towards loved brands.

 A concept beyond tangibles and intangibles

 Reaches directly the hearts of consumers


BRAND LOVE- CONCEPTUALIZATION STAGES
STUDY CONTRIBUTION

Susan Fournier (1998) Studied the importance of relationship bonds


between the consumers and brands
Terence A. Shimp & Analyzed consumer-brand bonds analogously to
Thomas J. Madden (1998) Sternberg’s triangular theory (1986)

Kevin Roberts (2004) Gave the revolutionary idea of lovemarks

Barbara A. Carroll & Defined brand love as an emotional and passionate


Aaron C. Ahuvia (2006) feeling of an individual for a particular trade
name
Rajeev Batra, Aaron Developed the Brand Love Prototype
Ahuvia & Richard P.
Bagozzi (2012)
Dan Joon Chew (2017) Looked for the stages of progression from brand
awareness to brand love
BRAND LOVE AND EMOTIONAL BRANDING

Emotional
belonging for
brands

Minds and
Hearts of
the
consumers
Formation of a
Lasting and
Irreplaceable
bond with the
Brand
ASPECTS OF BRAND LOVE
The following are the Aspects of Brand love as given by Rajeev Batra, Aaron Ahuvia &
Richard P. Bagozzi (2012):

SELF-BRAND
INTEGRATION
PASSIONATE
DRIVEN
BEHAVIOR
ATTITUDE
VALENCE

BRAND
LOVE
POSITIVE
EMOTIONAL
ATTACHMENT
ANTICIPATED
SEPARATION
DISTRESS
LONG-TERM
RELATIONSHIP
METHODOLOGY USED IN THE PRESENT
STUDY

 Questionnaire by Bagozzi, Batra, & Ahuvia (2014) adopted for data


collection

 Reference brand- Current brand used by consumers

 17 divergent brands in total were reported

 Most popular brands reported- Apple, Samsung, Xiaomi, Vivo and


Oppo

 Sample size-182 individuals (108 Males and 74 Females) from


Delhi

 Sampling Technique- Convenience sampling method

 Analysis Tool- Confirmatory Factor Analysis


FINDINGS AND RESULTS OF THE PRESENT
STUDY

 All Questionnaire items well explained various


aspects of Brand Love

 Strongest Aspect of brand love-Passion Driven


Behavior
 Weakest Aspect of brand love- Attitude Valence

 Threat of Multicollinearity (Jöreskog, 1999)

 Convergent validity of all the Aspects met the


requisite criteria of CR > 0.7 and AVE > 0.5
(Hair Jr., Black, Babin, & Anderson, 2014)
FINDINGS AND RESULTS OF THE PRESENT
STUDY (CONTINUED)

Standardized
Core dimensions
Regression Weights AVE CR

Positive emotional
connection .961 0.885 0.959

Passion driven
behavior 1.062 0.673 0.911

Self brand
integration .935 0.893 0.971

Long term
relationship .875 0.684 0.866

Attitude valence .739 0.624 0.929

Anticipated
separation distress .812 0.838 0.954
CONCLUDING REMARKS

 Brand love has given a new dimension to the


consumer-brand relationship domain.

 Need of the Hour for the companies- Create a


place in the heart of consumers for their brands

 Check-list of important Aspects of brand love


must be prepared by companies

 Brand love has an important role to play in the


organizational growth and prosperity.
RE-DEFINE BRANDING-

#thinkbrandlove
LIST OF REFERENCES

 Bagozzi, R. P., Batra, R. R., & Ahuvia, A. C. (2014). Brand Love: Construct Validity,
Managerial Utility, and New Conceptual Insights . Working paper. University of
Michigan, Ann Arbor, MI .
 Batra, R., Ahuvia, A., & Bagozzi, R. P. (2012). Brand Love. Journal of Marketing, Vol.
76, No. 2, March , 1-16.
 Carroll, B. A., & Ahuvia, A. C. (2006). Some antecedents and outcomes of brand love.
Marketing letters, 17(2) , 79-89.
 Chew, D. J. (2017). From Brand Awareness to Brand Love: A Conceptual Discussion of
Brand Love Progression. Journal of Arts & Social Sciences Vol. 1, Issue 1 , 21-29.
 Flickr (n.d.) retrieved from:
https://www.flickr.com/photos/27845211@N02/2662264721/in/photostream/
 Fournier, S. (1998). Consumers and Their Brands: Developing Relationship Theory in
Consumer Research. The Journal of Consumer Research, Vol. 24, No. 4 , Mar , pp. 343-
373.
 Hair Jr., J. F., Black, W. C., Babin, B. J., & Anderson, R. e. (2014). Multivariate data
analysis (7th ed.). United States of America: Pearson Education Limited.
 Jöreskog, K. G. (1999, June 22). How large can a standardized coefficient be.
Retrieved November 23, 2018, from ssicentral.com:
http://www.ssicentral.com/lisrel/techdocs/HowLargeCanaStandardizedCoefficientbe.
pdf
 Roberts, K. (2004). “Lovemarks: The future beyond brands”. New York: Power
House Books.
 Shimp, T. A., & Madden, T. J. (1988). Consumer-object relations: A conceptual
framework based analogously on Sternberg's triangular theory of love. Advances in
consumer research, 15 , 163-168.

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