Flow of Communication
Flow of Communication
Flow of Communication
Flow Of Communication
Information flows in an organization both formally and informally. The term formal refers to communication that follows the official hierarchy and is required to do ones job. It flows through formal channels- the main lines of organizational communication
Flow Of Communication
Internal operational and external operational communication can be described as formal. The bulk of communication that a business needs flows through these channels.
Flow of Communication
Managing Director
Upward
Director1
Director2
Director3
Manager1
Manager2
Manager3 Manager1
Manager2 Manager3
Horizontal/Lateral
Downward
Manager1
Manager 3
Manager3
Diagonal
Downward Communication
Flows from a manager down the chain of command.
Downward Communication
Generally used to convey routine information, new policies or procedures, to seek clarification, to ask for an analysis. Also, superiors send feedback about their subordinates through this channel. It increases awareness about the organization among subordinates and employees.
Downward Communication
It enables managers to evaluate the performance of employees. It can take any form- memos, notices, face to face interactions or telephonic.
Upward Communication
When subordinates send reports to inform their superiors or to present their finding and recommendations, the communication flows upward. It keeps managers aware of how employees feel about their jobs, colleagues, organization. Managers rely on this for some problem solving decision making.
Upward Communication
Upward communication depends on the culture of organization. In an open culture without too many hierarchical levels, managers are capable to create a climate of trust. In an authoritative environment , upward communication is limited to the managerial ranks.
Upward Communication
Suggestion Boxes, employee attitude survey, grievance procedures, superiorsubordinate decisions, review report provide info to the top management.
Communication Networks
A variety of patterns emerge when communication combines through vertical and horizontal channels.
1. Chain Network
A vertical hierarchy. Only upward or downward. Direct line of authority
Chain Network
2. Y- Network
Multi- level hierarchy. If we turn Y upside down, we see two subordinates reporting to one senior.
Y- Network
3. Wheel Network
Several subordinates reporting to senior. Combination of horizontal and diagonal flow of communication. No interaction between subordinates and all of them of same rank.
Wheel Network
4. Circle Network
Between adjacent employees but no further.
Circle Network