MCQ Sos-2 Unit 2
MCQ Sos-2 Unit 2
MCQ Sos-2 Unit 2
CONVERSATIONAL SKILLS
1. Conversation is a joint activity in which two or more participants use linguistic forms and
_______________ signals to communicate interactively.
a) Non verbal
b) Verbal
c) Both Verbal and Non verbal
d) None
2. The three key differences that set speeches apart from conversation are:
a) Organizational structure, use of verbal and non verbal cues, and method of delivery.
b) Organizational structure, use of verbal and non verbal cues, and presentation skills.
c) Organizational structure, use of formalized language, and method of delivery.
a) Do not ask for clarifications if you are not sure you understood correctly.
b) Rush the conversation
c) Focus on what is being said
d) Do not be curious
5. DISC is ___________________
6. A good listener can always provide emotional support and has a ________ power; it is a God sent gift
to be a good listener.
a) Super natural
b) Healing
c) Remedial
d) positive
7. People who fall into ______________ behavioral style are described as direct, demanding and strong-
willed.
a) Dominance
b) Influence
c) Steadiness
d) Sturdiness
9. What is the key reason for ‘listening’ being so important at the time of conversation?
a) It shows maturity and respect to the speaker or the other parties involved in the conversation.
b) It helps other person to see issue in different light.
c) It creates a safe environment to discuss.
d) All of the above.
11. Conversation skills can be improved with diligent practice and several good pointers
I. Don’t ask another question before the first one has been answered.
II. Do not interrupt another while he is speaking.
III. Do not contradict, especially if it’s not important.
IV. Do not do all the talking.
a) Both I and ii
b) Both ii and iii
c) Both i and iv
d) All of the above
12. An C-style person is motivated by social recognition, group activates and relationships.
a) True
b) False
13. An ____________ person is motivated by cooperation, opportunities to help and sincere appreciation.
a) D-style
b) I- style
c) S- style
d) C- style
14. While communicating with the High D, one must always remember
a) Don’t drive to facts, figures and alternatives.
b) Break the ice with some personal comments.
c) Recognize they may be uncomfortable speaking too large groups.
d) Don’t ramble on or waste their time.
16. One can improve relationship by practicing the following strategy of effective communication:
Answers
1 (a) 2 (c ) 3 (c ) 4 (b) 5 (a) 6 (b) 7 (a) 8 (a) 9 (d) 10 (c )
11 (d) 12 (b) 13 (c ) 14 (d) 15(d) 16 (b)
SOCIAL SKILLS
ANSWER: c
ANSWER: d
Answer: a
Answer: a & c
ANSWER: c
a) Features/Traits
b) Characteristics/qualities
c) Type/singular
d) Similarities/angularities
e) None of the above
Answer: a & b
9. Which of the following emotions is the worst one to express when you're trying to resolve a conflict?
a) Amusement
b) Sadness
c) Confusion
d) Rage
e) None of the above
ANSWER: d
ANSWER: e
ANSWER: e
ANSWER: a
a) Team work
b) Leadership
c) Motivation
d) Talent
e) None of the above
ANSWER: d
14. Good ___________ are important workplace skills that help you communicate or talk will all types of
people, including managers, coworkers and customers.
a) Technical Skills
b) Interpersonal Skills
c) Time Management Skills
d) Organizational Skills
Answer : b
15. Networking or forming professional or work-related relationships with other people, is an important
part of socializing at work. Which of the following is a benefit of networking at work?
a) Receive and share ideas
b) Learn about new opportunities
c) Increase business
d) All of the above
Answer: d
16. Socializing with people at work will help to strengthen your __________
a) relationships
b) skills
c) ideas
d) muscles
ANSWER: a