INTERPERSONAL AND ORGANIZATIONAL Comm
INTERPERSONAL AND ORGANIZATIONAL Comm
INTERPERSONAL AND ORGANIZATIONAL Comm
A PRESENTATION FOR
ADMINISTRATIVE COMMUNICATION
Submitted to:
Mrs. Janet R. Aleman
Instructor
Guimaras State University
Submitted by:
Percy P. Catedrilla, Jr., MD FPAFP PCOM
October 20, 2022
INTRODUCTION
Communication skills are crucial to our professional and personal lives. Whether you want to
talk to a friend, family member, or are trying to seal a new deal in your company’s
boardroom, you should know how to think critically about your communication process.
Organizational Communication
particular setting or environment with the aim of collaborating and achieving common goals.
constitute, present, and represent their organizational culture and climate. Organizational
Communication is (one way) the exchange of messages that are relatively clear and
uncomplicated. Issues arise when things become more complex and when we need to resolve
conflicts (then it’s much more than just transmitting information.) For an organization to be
successful, their communicators need to skilled and competent. Organizational leaders find
effective written and oral communication to be among the most sought- after skills.
What organizations need and look for are people who can accurately listen, follow
and give instructions, network, get along with customers and co- workers, provide useful
feedback and practical information, solve problems (critically and creatively), and work well
in teams.
Interpersonal Communication:
nonverbal. However, this term usually used when referring to verbal communication
between individuals (two or more) on a face-to-face, personal level. Some forms of interper-
mance reviews, formal project discussions, and staff meetings. As for the interaction with
other organizations, it covers sales visits, employment interviews, and client meetings.
However, there can be errors during any phase in the communication process.
Misunderstandings can occur when, for example, the sender doesn’t have a bright idea of the
message he wants to communicate or isn’t able to express it in the right way. Also,
misunderstandings can happen when the receiver doesn’t listen carefully, understands the
message differently than how the sender intended, or can’t provide feedback. When inter-
wasted. It can also alienate customers or employees and destroy the goodwill toward
in the workplace.
people- a sender and a receiver. For it to be successful, the receiver must understand the
Table 1. 1
Communication Process
2. Understand your audience. With whom are you communicating? What do they
need to know?
3. Plan what you want to say, and how you’ll send the message
principle. They know that less is often more, and that good communication should
- Each manager has a number of relationships with other individuals within his area of
responsibility
MODELS OF COMMUNICATION
communication process. The first major model for communication was developed in 1948
by Claude Shannon and published with an introduction by Warren Weaver for Bell Laborato-
ries.
Shannon and Weaver’s original model contains five elements: information source,
medium. This is the basic communication model. The receiver’s response or feedback is part
of the model and consideration of the context(s) in which communication takes place is also
important.
by which people can understand similar systems or structure. Communication models help
identify and understand the components and relationship of the communication process being
studied.
IMPORTANCE OF COMMUNICATION
communication is important.
In the Organization:
As it is a tool for sharing thoughts, ideas, opinions and plans in various parts of an organiza-
tion. Good communication is required not only in building relationships but also for a
should have effective communication for advancement in the career. In your personal life,
effective communication skills can smooth your way and your relationships with others
needs and feelings to others. Every act of communication influences the organization one
way or another.
- Management ideas will remain armchair thoughts until a manager puts them into
- The best plans are worthless unless properly communicated for implementation.
When communication is effective, it tends to encourage better performance and generate job
satisfaction because people will understand their jobs better and feel more involved in them.
allow people to discuss problems and weigh the pros and cons of alternatives before coming
up with the final decision.
employees can harm the business in many ways. When managers and leaders are unable
to clearly communicate tasks, workers can quickly become frustrated and disconnected with
the employees in the US do not trust their employers, and only about 50% of them believe
that their bosses are open with them. It improves trust and workplace communication, and all
leaders are encouraged to improve communication with their employees to gain trust.
understand change, align with it, and works towards implementing the change successfully.
skills, organizational culture becomes synergistic and positive. With bad interpersonal
relationships, on the other hand, negativity, confusion and conflicts become inevitable. This
ruins the work environment, reduces employee productivity, and adversely affects the
recognition, their managers are more likely to recognize each other’s good work
workplace communication and a positive attitude are more likely to be seen as approachable
by their employees. When employees feel like they can speak openly with decision- makers
workplace miscommunication, gossip and rumors are much less likely to happen.
and maintaining meaningful relationships in the workplace. People with good interpersonal
communication skills can therefore build healthy relationships with their colleagues and
work much better as a team.
relationship, establish trust and communicate clearly are all crucial skills for an effective
leader.
10. Employee Success- good interpersonal communication skills are also necessary
for managers to help their employees do their jobs successfully. Leaders need to be able
to pass on the right skills to the employees that will enable them to perform their tasks and
13. Remote Work- in order to keep their cultures open and transparent, employers
need to continue to drive engaging workplace conversations even when employees are
physically dispersed.
14. Crisis Management- One of the characteristics of the companies that manage
crisis more successfully, is the ability to drive interpersonal communication within the
workplace. When employees are connected and have the ability to collaborate efficiently
it is much easier for organizations to communicate the impact of the crisis on both personal
successfully communicate. It involves several components such as the sender of the commu-
nication, the actual message being sent, the encoding of the message, the receiver and the
between a sender and the receiver takes place. Individuals that follow the communication
process will have the opportunity to become more productive in every aspect of their profes-
our experiences, and needs, and helps us connect to others. It’s the essence of life. Allowing
us to express feelings, pass on information and share thoughts. We all need to communicate.
a. Develop an idea
b. Encode
c. Transmit
d. Receive
e. Decode
DEVELOP AN IDEA:
The first step is to develop an idea or thoughts that the sender wishes to convey.
unless there is a worthwhile message to transmit, all other steps will become useless.
ENCODE:
The idea is put into suitable words, charts, or other symbols may be organized in a
TRANSMIT:
The channels of communication should likewise be determined together with the
proper timing in sending the message. The communication channel should as much as
possible be free from barriers or interferences, in order that the message will have a good
chance of reaching the intended receiver and holding the receiver’s attention.
RECEIVE:
The message is transferred to the receiver who tunes it to receive it. Without an
DECODE:
The sender’s intention is for the receiver to understand in full the message conveyed,
It is in the receiver’s mind that understanding can take place. Telling is not sufficient
USE:
The final step in the process is for the receiver to use the communications, either by
ignoring it, performing the tasked called for, storing the information or doing otherwise,
as directed.
a. Receive
b. Understand
c. Accept
d. Use
e. Feedback
If the communication successfully undergoes these five steps with a receiver, the
Table 1.2 The Two- Way flow of information is referred to as feedback loop and
communication loop
MESSAGE
RECEIVER
SENDER
FEEDBACK
1. Downward
2. Upward
3. Horizontal
INFORMAL CHANNELS
Pathways
3. Since they are ingrained into organizational life, managers should heed and use
communications.
2. Breakdown can occur whenever any one of the elements of communication
4. Selective perception: people block out information if it conflicts with what they
believe
employees
8. Source credibility: the amount of trust, confidence, and/or faith the receiver has in
9. Time pressures: managers don’t have the time to communicate frequently with
every subordinate
10. Information Overload: managers often are deluged by information and data
11. Semantic Problems: the same words may mean entirely different things to
Different people
12. Poor listening skills: most individuals listen at only 25% level of efficiency
- Improve their own understanding of what other people are trying to communicate
Effective Listening
Following Up
- Managers should attempt to determine whether their intended meaning was actually
received
- Only significant deviations from policies and procedures should be brought to the
managers
Utilizing feedback
- Managers should determine whether their messages have been received and if they
Empathy
- Managers should put themselves into the other person’s role and assume the
Simplifying Language
- Managers must encode messages in words, appeals, and symbols that are meaningful
to the receiver
Organizational Stories
- Using narrative allows managers to forge relationships with diverse audiences well