Mmm-Ii: Controlled Document Insurance - White Paper
Mmm-Ii: Controlled Document Insurance - White Paper
Mmm-Ii: Controlled Document Insurance - White Paper
CONTROLLED Sector
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MMM-II
Prof-Suyash Bhatt
Chirag Bhuva - 09
Sachin Chavan - 11
Vishal Chavan - 12
Chetan Shape - 13
Christine Glenn -15
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Table of contents:
1. Introduction to Insurance
2. Concept - Life Insurance
3. Insurance Operations
4. Regulatory Authority
5. Market Players – Local & International
6. Current Market Scenario
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INTRODUCTION: -
The Insurance sector in India governed by Insurance Act, 1938, the Life Insurance
Corporation Act, 1956 and General Insurance Business (Nationalisation) Act, 1972,
Insurance Regulatory and Development Authority (IRDA) Act, 1999 and other related
Acts. With such a large population and the untapped market area of this population
Insurance happens to be a very big opportunity in India. Today it stands as a
business growing at the rate of 15-20 per cent annually. Together with banking
services, it adds about 7 per cent to the country’s GDP .In spite of all this growth the
statistics of the penetration of the insurance in the country is very poor. Nearly 80%
of Indian populations are without Life insurance cover and the Health insurance. This
is an indicator that growth potential for the insurance sector is immense in India. It
was due to this immense growth that the regulations were introduced in the
insurance sector and in continuation “Malhotra Committee” was constituted by the
government in 1993 to examine the various aspects of the industry. The key element
of the reform process was Participation of overseas insurance companies with 26%
capital. Creating a more efficient and competitive financial system suitable for the
requirements of the economy was the main idea behind this reform.
Since then the insurance industry has gone through many sea changes .The
competition LIC started facing from these companies were threatening to the
existence of LIC .since the liberalization of the industry the insurance industry has
never looked back and today stand as the one of the most competitive and exploring
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industry in India. The entry of the private players and the increased use of the new
distribution are in the limelight today. The use of new distribution techniques and the
IT tools has increased the scope of the industry in the longer run.
Introduction To Insurance
The business of life insurance in India in its existing form started in India in the year
1818 with the establishment of the Oriental Life Insurance Company in Calcutta.
Some of the important milestones in the life insurance business in India are given in
the table 1.
1912 The Indian Life Assurance Companies Act enacted as the first statute to
regulate the life insurance business
1928 The Indian Insurance Companies Act enacted to enable the government
to collect statistical information about both life and non-life insurance
businesses
1938 Earlier legislation consolidated and amended to by the Insurance Act
with the objective of protecting the interests of the insuring public.
1956 245 Indian and foreign insurers and provident societies taken over by
the central government and nationalised. LIC formed by an Act of
Parliament, viz. LIC Act, 1956, with a capital contribution of Rs. 5 crore
from the Government of India.
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The General insurance business in India, on the other hand, can trace its roots to the
Triton Insurance Company Ltd., the first general insurance company established in
the year 1850 in Calcutta by the British. Some of the important milestones in the
general insurance business in India are given in the table 2.
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- Be destroyed
- Become non functional
Perils
Assets are insured because they are likely to be destroyed or
made non-functional before expected life time, through
accidental occurrence.
Such possible occurrences are called “PERILS”.
For example: Fire, floods, lightening, breakdowns etc.
Risks
Risks are consequential losses or damages.
Risks only indicate that there is a possibility of loss or damage,
however, the damage may or may not happen.
For example: Earthquake may occur, but building may not
be damaged.
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Examples of Perils
The damage that are caused due to these perils is the “Risk” that the
asset is exposed to
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People exposed to the same risk come together and agree that if
any one ‘member’ suffers a loss; the same will be shared by
others, who will make good to the person who lost.
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We just saw that human beings are income generating assets and
hence need insurance.
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Insurance Contracts
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Declaration
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Principle of Indemnity
Risks
Classification of Needs
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What is Premium?
Risk Premium
Risk Premium refers to the amount of premium that is used to
cover the risk of death during a given year for a given age.
This is based on probabilities of death at various ages.
This information is provided in mortality tables.
Net Premium
The balance amount of premium after providing for the risk can
be invested to earn interest.
The overall premium can be reduced to the extent of the
interest that is likely to be earned on it.
The amount of premium worked out after taking into account the
interest is called the pure or net premium.
Office Premium
Office premium is the premium arrived at after loading the pure
or net premiums.
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Loadings
Extra Premiums
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Calculation of Age
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Premium Calculations
Bonus
The surplus amount, determined after the valuation, is
distributed amongst the policyholders by declaration of bonus.
Bonuses are payable only to those policyholders, who have
participating or with profit policies.
There are different types of Bonuses.
Simple Reversionary Bonus
Compounded Reversionary Bonus
Terminal Bonus
Interim Bonus
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Endowment Plans
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Term Assurance
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They are useful only when death cover is required and other
arrangements are available for survival benefits.
Endowment Plans
The plan stipulates the date on which the Sum Assured will be
payable, even if the life insured dies early.
The date can be chosen to coincide with the age of a son or
daughter, for whose marriage the sum assured may come in
handy.
The policy can be taken to meet any other financial goal… as the
plan has nothing to do with contingency of marriage.
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Convertible Plans
Such policies are usually taken by people in the early stages of their
careers, who expect their financial conditions to improve soon, but do
not want to delay the benefits of insurance till then
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Riders
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Group Insurance
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Special Schemes
Underwriting
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Financial Underwriting
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Non-Medical Underwriting
Insurers have found that more than 90% proposals are accepted
as O.R. (Ordinary Rate) after medicals.
To overcome the problems associated with medical
examinations, LIC had been underwriting proposals without any
medical examination, relying entirely on personal statements
and declarations made by the proposer.
Non-medical underwriting is limited to younger ages, less than
45 years old.
There are limits on sum assured as well. The limits are higher for
those in employment in reputed organisations, with leave
records, medical check at entry and so on.
These limits are not sacrosanct. The conditions for non-medical
insurance are decided by insurers from time to time, depending
on experience.
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These are not rigid rules or principles and every insurer will have their
own experiences and practices. Some insurers allow lower premium
rates for working women.
Proposal Form
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Declaration
Personal statement
The personal statement is to be completed along with the
proposal.
It includes the following particulars about the insured:
State of health of the person
His family history, his personal habits medical
consultations
His absence of work due to medical reasons
In case a medical examination is done for underwriting purposes,
the report becomes part of the documentation
In case of Female Lives, some additional questions are asked.
The following are the other reports that are considered
confidential.
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If the underwriter has accepted the risk at OR, the policy can be
commenced immediately after the full premium has been paid,
after which the FPR will be issued.
If the risk has been accepted at modified terms, the proposer has
to agree to these terms and pay the balance premium if any.
After this the FPR will be issued.
The FPR is evidence that the proposal has been accepted and
premium received.
The IRDA Regulations require that the decision on the proposal should
be made by the insurer within 15 days
Free look period is the option given to the Policy owner to withdraw
from the policy contract within 15 days of the issue of the policy.
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Policy Document
Endorsements
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Section 14 of IRDA Act, 1999 lays down the duties, powers and
functions of IRDA.
.(1) Subject to the provisions of this Act and any other law for the
time being in force, the Authority shall have the duty to regulate,
promote and ensure orderly growth of the insurance business and re-
insurance business.
(2) Without prejudice to the generality of the provisions contained in
sub-section (1), the powers and functions of the Authority shall include,
-
(a) issue to the applicant a certificate of registration, renew, modify,
withdraw, suspend or cancel such registration;
(b) protection of the interests of the policy holders in matters
concerning assigning of policy, nomination by policy holders, insurable
interest, settlement of insurance claim, surrender value of policy and
other terms and conditions of contracts of insurance;
(c) specifying requisite qualifications, code of conduct and practical
training for intermediary or insurance intermediaries and agents;
(d) specifying the code of conduct for surveyors and loss assessors;
(e) promoting efficiency in the conduct of insurance business;
(f) promoting and regulating professional organizations connected
with the insurance and re-insurance business;
(g) levying fees and other charges for carrying out the purposes of
this Act;
(h) calling for information from, undertaking inspection of,
conducting enquiries and investigations including audit of the insurers,
intermediaries, insurance intermediaries and other organizations
connected with the insurance business;
(i) control and regulation of the rates, advantages, terms and
conditions that may be offered by insurers in respect of general
insurance business not so controlled and regulated by the Tariff
Advisory Committee under section 64U of the Insurance Act, 1938 (4 of
1938);
(j) specifying the form and manner in which books of account shall be
maintained and statement of accounts shall be rendered by insurers
and other insurance intermediaries;
(k) regulating investment of funds by insurance companies;
(l) regulating maintenance of margin of solvency;
(m) adjudication of disputes between insurers and intermediaries or
insurance intermediaries;
(n) supervising the functioning of the Tariff Advisory Committee;
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LIC (Life Insurance Corporation of India) still remains the largest life insurance company
accounting for 64% market share. Its share, however, has dropped from 74% a year
before, mainly owing to entry of private players with innovative products and better sales
force.
ICICI Prudential Life Insurance Co Ltd is the biggest private life insurance company in
India. It experienced growth of 58% in new business premium, accounting for increase in
market share to 8.93% in 2007-08 from 6.97% in 2006-07.
Bajaj Allianz Life Insurance Co Ltd has reported a growth of 52% and its market share
went up to 6.98% in 2007-08 form 5.66% in 2006-07. The company ranked second (after
LIC) in number of policies sold in 2007-08, with total market share of 7.36%.
SBI Life Insurance Co Ltd in terms of new number of policies sold, the company ranked
6th in 2007-08. New premium collection for the company was Rs 4,792.66 crore in 2007-
08, an increase of 87% over last year.
Reliance Life Insurance Co Ltd Total collected was Rs 2,792.76 crore and its market
share went up to 2.96% from 1.23% a year back. It now ranks 5th in new business
premium and 4th in number of new policies sold in 2007-08.
HDFC Standard Life Insurance Co Ltd with an income of Rs 2,680 crore in FY2007-08,
registering a year-on-year growth of 64%. Its market share is 2.88% and it ranks 6 th
among the insurance companies and 5th amongst the private players.
Birla Sun Life Insurance Co Ltd market share of the company increased from 1.22% to
2.11% in 2007-08. The company moved to the 7th position in 2007-08 from 8the a year
before, pushing down Max New York Life insurance company.
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Max New York Life Insurance Co Ltd has reported growth of 73% in 2007-08. Total new
business generated was Rs 641.83 crores as against Rs 387.51 crores. The company was
pushed down to the 8th position from 7th in 2007-08.
Kotak Mahindra Old Mutual Life Insurance Ltd the fiscal 2007-08, the company reported
growth of 80%, moving from the 11th position to 9th. It captured a market share of
1.19% in 2007-08. Last year the company doubled its branch network to 150 from 74.
Aviva Life Insurance Company India Ltd ranking dropped to 10th in 2007-08 from 9th
last year. It has presence in more than 3,000 locations across India via 221 branches and
close to 40 banc assurance partnerships. Aviva Life Insurance plans to increase its capital
base by Rs 344 crores. With the fresh investment, total paid-up capital of the insurer
would go up to Rs 1,348.8 crores.
Introduction To Insurance
The introduction of private players in the industry has added value to the industry.
The initiatives taken by the private players are very competitive and have given
immense competition to the on time monopoly of the market LIC. Since the advent
of the private players in the market the industry has seen new and innovative steps
taken by the players in this sector. The new players have improved the service
quality of the insurance. As a result LIC down the years have seen the declining
phase in its career. The market share was distributed among the private players.
Though LIC still holds the 75% of the insurance sector but the upcoming natures of
these private players are enough to give more competition to LIC in the near future.
LIC market share has decreased from 95% (2002-03) to 81 %( 2004-05).The
following companies has the rest of the market share of the insurance industry.
Table 3 shows the mane of the player in the market.
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There are a total of 13 life insurance companies operating in India, of which one is a
Public Sector Undertaking and the balance 12 are Private Sector Enterprises.
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TABLE NO: 4 NAME OF THE LIFE INSURANCE COMPANY AND THE SHARE
HOLDING PATTEN
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Introduction To Insurance
AVIVA 0.79
Global Standards: -
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While the world is eyeing India for growth and expansion, Indian companies are
becoming increasingly world class. Take the case of LIC, which has set its sight on
becoming a major global player following a Rs280-crore investment from the Indian
government. The company now operates in Mauritius, Fiji, the UK, Sri Lanka, Nepal
and will soon start operations in Saudi Arabia. It also plans to venture into the
African and Asia-Pacific regions in 2006.
The year 2005 was a testing phase for the general insurance industry with a series of
catastrophes hitting the Indian sub-continent.
With life insurance premiums being just 2.5% of GDP and general insurance
premiums being 0.65% of GDP, the opportunities in the Indian market place is
immense. The next five years will be challenging but those that can build scale and
market share will survive and prosper.
Since the recent financial meltdown which began in September 2008, a reshuffling of
the market value of the world's largest insurance companies has occured. Below is a
list of the top ten insurance companies:
Market
Value
Rank Company Country
($
Billions)
American Intl
1 $172.24 United States
Group
Allianz
3 $65.55 Germany
Worldwide
Manulife
4 $50.52 Japan
Financial
Generali
5 $45.45 Italy
Group
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Prudential
6 $39.70 United States
Financial
United
8 Aviva $33.10
Kingdom
Munich Re
9 $30.99 Germany
Group
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ACE Bermuda
Aegon Netherlands
AMP Australia
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EXAMPLES-1
In a village, there are 400 houses, each valued at Rs.20,000. Every yr, on the
average. =, 4 houses get burnt, resulting into a total loss of Rs. 80,000. If all the
400 owners come Together and contribute Rs.200 each, the common fund would be
Rs.80,000. This is Enough to pay Rs.20,000 to each of the 4 owners whose houses
got burnt. Thus, the risk Of 4 owners is spread over 400 houses owners of the
village.
EXAMPLE-2
There are 100 person who are all aged 50 and are heakthy. It is expected that of
these,
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10 persons may die during the year. If the economic value of the loss suffered by the
Family of each dyinig persoon is taken to be Rs.20,000 the total loss would work out
to
Rs.2,00,000.If each person in the group contributed Rs.200 a year, the common
fund would be Rs.2,00,000. This would be enough who die. Thus, the risks in the
cash of the Ten persons who die. Thus, the risks in the case of 10 person, are shared
by 1000 persons
There is a evolutionary change in the technology that has revolutionized the entire
insurance sector. Insurance industry is a data-rich industry, and thus, there is a need
to use the data for trend analysis and personalization.
With increased competition among insurers, service has become a key issue.
Moreover, customers are getting increasingly sophisticated and tech-savvy. People
today don’t want to accept the current value propositions, they want personalized
interactions and they look for more and more features and add ones and better
service
Confidential 58
File name: FM - Insurance
CONTROLLED Sector
DOCUMENT Prepared by: Group 2, Roll no
8-15
Insurance – White Checked by: Prof. Suyash
Paper Bhatt
Issue: 1.0
The insurance companies today must meet the need of the hour for more and more
personalized approach for handling the customer. Today managing the customer
intelligently is very critical for the insurer especially in the very competitive
environment. Companies need to apply different set of rules and treatment
strategies to different customer segments. However, to personalize interactions,
insurers are required to capture customer information in an integrated system.
With the explosion of Website and greater access to direct product or policy
information, there is a need to developing better techniques to give customers a
truly personalized experience. Personalization helps organizations to reach their
customers with more impact and to generate new revenue through cross selling and
up selling activities. To ensure that the customers are receiving personalized
information, many organizations are incorporating knowledge database-repositories
of content that typically include a search engine and lets the customers locate the all
document and information related to their queries of request for services. Customers
can hereby use the knowledge database to mange their products or the company
information and invoices, claim records, and histories of the service inquiry. These
products also may be able to learn from the customer’s previous knowledge
database and to use their information when determining the relevance to the
customers search request.
Confidential 59
File name: FM - Insurance
CONTROLLED Sector
DOCUMENT Prepared by: Group 2, Roll no
8-15
Insurance – White Checked by: Prof. Suyash
Paper Bhatt
Issue: 1.0
Introduction To Insurance
companies are increasingly reaching out across borders and are offering more
competitive and customized products than ever before.
Over the past ten years, global insurance premiums have risen by more than 50%,
with annual growth rates ranging between 2 and 10%.In 2004, global insurance
premiums amounted to $3.3 trillion.
The majority of insurance comes from developed nations such as most of Europe, the
US, and Japan. In 2004, premiums in North American amounted to $1,217 billion,
while the European Union generated $1,198 billion, and Japan produced $492 billion.
The UK amounted to $295 billion.
In contrast, the emerging markets that make up 85% of the world’s population
produced only 10% of the premiums.
Confidential 60
File name: FM - Insurance
CONTROLLED Sector
DOCUMENT Prepared by: Group 2, Roll no
8-15
Insurance – White Checked by: Prof. Suyash
Paper Bhatt
Issue: 1.0
Unit linked insurance plan (ULIP) is life insurance solution that provides for the
benefits of risk protection and flexibility in investment. The investment is denoted as
units and is represented by the value that it has attained called as Net Asset Value
(NAV). The policy value at any time varies according to the value of the underlying
assets at the time.
In a ULIP, the invested amount of the premiums after deducting for all the charges
and premium for risk cover under all policies in a particular fund as chosen by the
policy holders are pooled together to form a Unit fund. A Unit is the component of
the Fund in a Unit Linked Insurance Policy.
The returns in a ULIP depend upon the performance of the fund in the capital
market. ULIP investors have the option of investing across various schemes, i.e,
diversified equity funds, balanced funds, debt funds etc. It is important to remember
that in a ULIP, the investment risk is generally borne by the investor.
In a ULIP, investors have the choice of investing in a lump sum (single premium) or
making premium payments on an annual, half-yearly, quarterly or monthly basis.
Investors also have the flexibility to alter the premium amounts during the policy's
tenure. For example, if an individual has surplus funds, he can enhance the
contribution in ULIP. Conversely an individual faced with a liquidity crunch has the
option of paying a lower amount (the difference being adjusted in the accumulated
value of his ULIP). ULIP investors can shift their investments across various
Confidential 61
File name: FM - Insurance
CONTROLLED Sector
DOCUMENT Prepared by: Group 2, Roll no
8-15
Insurance – White Checked by: Prof. Suyash
Paper Bhatt
Issue: 1.0
plans/asset classes (diversified equity funds, balanced funds, debt funds) either at a
nominal or no cost.
Confidential 62