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    BC Assignment

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    engg17
    The document discusses the key elements of the communication process, including the sender, message, encoding, channel, receiver, decoding, and feedback. It also provides a figure illustrating the communication process and explains the importance of business communication in sharing information within and outside an organization. Finally, it discusses the role of kinesics or body language in communication effectiveness, noting that kinesics accounts for 60% of effectiveness according to sources.

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    BC Assignment

    Uploaded by

    engg17
    34 views7 pages
    The document discusses the key elements of the communication process, including the sender, message, encoding, channel, receiver, decoding, and feedback. It also provides a figure illustrating the communication process and explains the importance of business communication in sharing information within and outside an organization. Finally, it discusses the role of kinesics or body language in communication effectiveness, noting that kinesics accounts for 60% of effectiveness according to sources.

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    The document discusses the key elements of the communication process, including the sender, message, encoding, channel, receiver, decoding, and feedback. It also provides a figure illustrating the communication process and explains the importance of business communication in sharing information within and outside an organization. Finally, it discusses the role of kinesics or body language in communication effectiveness, noting that kinesics accounts for 60% of effectiveness according to sources.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    34 views7 pages

    BC Assignment

    Uploaded by

    engg17
    The document discusses the key elements of the communication process, including the sender, message, encoding, channel, receiver, decoding, and feedback. It also provides a figure illustrating the communication process and explains the importance of business communication in sharing information within and outside an organization. Finally, it discusses the role of kinesics or body language in communication effectiveness, noting that kinesics accounts for 60% of effectiveness according to sources.

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    Download as docx, pdf, or txt
    of 7

    Name: Shruti Jha

    Answer:

    Communication is very essential for the effectiveness of the business. The


    communication process consists of the following elements:

     Sender: Sender is someone who initiates the communication or we can say the
    one who wants to send a message to someone.
     Message: A message is a signal , instruction which need to be transmitted to
    the receiver for a response.
     Encoding: Encoding means framing the message which needs to be
    transmitted. While encoding a message the sender needs to consider the
    content of the message, and hoe will it be interpreted by the receiver.
     Channel: Channel is the medium to transmit the message. It can be an email, a
    vocal message or a text message etc.
     Receiver: Receiver is someone who gets the message and responds back to
    the sender.
     Decoding: Even if the message is received by the receiver, the effectiveness of
    the message depends on how the message is being interpreted by the receiver.
     Feedback: The response sent by the receiver to sender . The feedback also
    shows whether the message have been correctly decoded by the receiver or
    not.

    The below picture depicts the communication process:


    Figure 1 : communication process

    Role of business communication in our organization:

    Business communication is the process of sharing information among people


    within and outside an organization. Effective business communication means
    how employees and management interact with each other to reach
    organizational goals. The main motto of our organisation (Cognizant
    Technology Solution) is “Be Cognizant” which means to have knowledge or to
    be aware. Hence , we use business communication to make our agendas clear,
    and to be aware of the competition which is required to fulfil the goal of the
    organisation.

    Role of Kinesthesis in bringing effectiveness in communication


    Kinesics is the relationship between words and gesture. Kinaesthetic
    communication is one of the style of language that people general y use. It is
    also called body language or visual communication. It includes all body
    movements. Kinaesthetic communication is very effective it relays a plenty of
    information about a person’s behaviour and emotions.
    According to an internet source in an effective communication kinesics (body
    language) plays a most significant 60% of the role whereas voice quality 30%
    and words only 10%.
    The below pie chart depicts the effectiveness of the Kinaesthetic
    communication:

    Fig 2 Pie chart showing the effectiveness of the Kinaesthetic communication

    Answer:

    Date: 07-11-2020

    To

    Mr. Akash kumar,


    Bangalore,
    Karnataka - 560001

    Sub: REF NO: 00119005 /Poor service at MG Road Big Bazar.

    Dear valuable customer,


    Thank you for reaching out to Big Bazaar Super Center customer care.

    We are really sorry for the inconvenience caused to you in the service at our M.G.
    Road outlet. I have enquired the case and have taken the necessary step in order to
    prevent such happenings in the future.

    I on behalf of M/s Big Bazar Super Center would like to compensate our
    mistake with a small gift coupon of amount Rs.2000.00 (Rupees one
    thousand only) attached with this letter which you can redeem the gift coupon
    by 31st of December 2020.Please accept the a token of apology.

    Thank you for your understanding.

    Thanks and regards,


    Shruti Jha
    Manager – CS

    Big Bazar Super Center.


    M.G.
    Road,
    Bangalor
    e.

    +91 XXXXXXXXX
    Answer:

    To

    HR Manager,
    M/s XYZ
    XYZ Street,
    Chennai,
    Tamil Nadu – 600088

    Sub: Orientation of New Employee using video .

    Dear Mr. Sourav,


    Greetings!!
    Hope you are doing well, as we are in an expansion phase, we have to focus on
    many areas. In this regarding I would like to propose an idea to showcase the
    company introduction to new employees at our different branch offices in form of
    video which can be either a video film or a live video conferencing . This will not only
    save a lot of time and resources but also decrease the risk of getting infected with
    COVID19. As per my analysis we can cut the travelling cost by almost 70% ,
    moreover, same employees can be utilized to other segments of the work.

    Apart from these, the digital orientation will also impress the new joiners with our
    way of using technology and the management

    Hope you will look into my proposal.

    Thanks and regards,


    Shruti Jha
    Executive – Talent Managment
    board, M/s XYZ.
    Chennai
    Answer:

    In order to cope up with the situation my steps would be as follows:

     To make an amendment between the PR and Marketing team. : I would


    have try to understand the loophole between both the teams and try to mend
    the misunderstanding between both of them. If someone from any of the
    team found guilty would be warned or punished, based on the level of
    mistake
     Resources Management: Employees job enhancement or role and
    responsibility changing will get the clear picture on what is the timeframe for
    the resource used.
     Press conference: I would have called for the press conference to clarify
    the media allegations and provide justification.

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