Operations Network Analytics Genpact

Solution
Overview
Generating GOVERNANCE Impact
Operations Network
Analytics
Get more out of your operations: Identify how the organization works, and
improve itbeyond organizational and process charts and governance scorecards.
Introducing Genpact Operations Network Analytics.
PROCESS ANALYTICS TECHNOLOGY
At a glance
Todays operations are complex, matrixed, and
often fragmented. They have outgrown the
explanatory ability of traditional management
tools. As a result, many transformation efforts
struggle, organizational dynamics are sometimes
dysfunctional, and effectivenessas well as people
engagementmay be suboptimal.
collaborates because they dont know or interact

with the majority of the people directly. Decoding
the hidden signals by mapping and analyzing
interactions between people and larger groups
within and outside the organization can help predict
the effectiveness of teams, groups, and businesses.
It can also drive sustainable change.
Information flows across networked eco-systems
Genpact leverages powerful tools such as network

analytics to identify hidden power structures and
collaboration behaviors and evaluate whether they
are aligned to the organizations need, whether it is
transformation or routine operations. They can be
applied to internal groups, as well as to the extended
enterprise, including partners and large clients.
This unprecedented, strategic operational analysis
builds on MIT research and our 15 years of
experience designing, transforming, and running
global process operations.
The challenge
Organizations are becoming increasingly global
and complex not only through global dispersion
of employees but also through more intensive
connections with suppliers and partners within
their eco-system. Studies have shown that more
than 70% of employees in large organizations are
disengaged with their work.1 These conditions have a
significant impact on organizational productivity and
effectiveness, and make the diagnosis of issues very
complex for senior leaders seeking to maximize the
effectiveness of global operations without increasing
their cost. Visibility into how teams collaborate and
work actually happens is key but often difficult to
achieve. Even if all teams were co-located, which is
rarely the case, visibility is often limited to formal
organizational charts, communication channels,
and defined processes. This is especially acute in
large, complex, matrixed, and global organizations.
Intelligence is often available in pockets, and
leaders cant see how the entire organization
Your
organization
Clients, suppliers,
partners
The rest of
your companys
network
Genpact solution
Genpacts Operations Network Analytics
solution provides an unprecedented look into
the clients operational core and seeks to guide
transformational impact. The solution harnesses big
data and combines proprietary data sets related to
performance and effectiveness with social network
analytics (SNA) metrics developed at MITs
Center for Collective Intelligence by sifting through
millions of data sets. It leverages interaction traces
(typically email, excluding email body for privacy
but also possibly other sources such as calendars
and other communication tools).
1. Gallup, Inc. State of the American Workplace - 2013
GENPACT | Solution Overview
Sample output
At the division, department, job type, and person

level, it helps answers three key questions:
1. Who are the key influencers? Who are central in
the network?
2. How do they behave? Do they contribute to the
discussions or filter them? Do they regiment
work or assume a collaborative or creative
work style? Do they respond fast? What is the
sentiment of their conversations?
3. And, most importantly, are those actual
behaviors and structures appropriate for what
your operations are trying to achieve, and in line
with how theyre supposed to be?
Impact
The results shed light on otherwise invisible
communication behaviors that transcend
organizational structures and fixed workflow.
Genpact Operations Network Analytics provides
strategic guidance to top management in
transforming or improving operations, for example,
through coaching of individuals and teams or

redesigning of key processes or organizational
structures to foster different types of collaboration
behaviors (e.g., creative or disciplined and
repeatable). It also helps streamline processes,
eliminate unnecessary touch points, and simplify
operations. It supplements traditional management
methods and helps client leaders drive more
proactive and effective governance of globally
distributed teams across organizational boundaries.
Genpacts Unified
Collaboration Framework
Genpacts Unified Collaboration solutions take
a comprehensive life cycle view (from design
to operation), offering solutions that span the
enterprises flow of work covering synchronous
and asynchronous people collaboration,
monitoring of relationship health for proactive
governance, and enabling open innovation to
harness and develop new ideas.
GENPACT | Solution Overview |
About Genpact
Genpact Limited (NYSE: G) is a global leader in designing, transforming and running business processes and operations, including those that
are complex and industry-specific. Our mission is to help clients become more competitive by making their enterprises more intelligent through
becoming more adaptive, innovative, globally effective and connected to their own clients. Genpact stands for Generating Impact visible in
tighter cost management as well as better management of risk, regulations and growth for hundreds of long-term clients including more than
100 of the Fortune Global 500. Our approach is distinctive we offer an unbiased, agile combination of smarter processes, crystallized in our
Smart Enterprise Processes (SEPSM) proprietary framework, along with analytics and technology, which limits upfront investments and enhances
future adaptability. We have global critical mass over 65,000 employees in 25 countries with key management and corporate offices in New
York City while remaining flexible and collaborative, and a management team that drives client partnerships personally. Our history is unique
behind our single-minded passion for process and operational excellence is the Lean and Six Sigma heritage of a former General Electric division
that has served GE businesses for more than 16 years.
For more information, contact, unified.collaboration@genpact.com and visit http://www.genpact.com/home/about-us/leading-edgeinnovation/the-intelligent-enterprise/smart-technology/unified-collaboration
Follow us on Twitter, Facebook and LinkedIn.
2014 Copyright Genpact. All Rights Reserved.

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Solution

Generating GOVERNANCE Impact

PROCESS ANALYTICS TECHNOLOGY

collaborates because they dont know or interact

Genpact leverages powerful tools such as network

1. Gallup, Inc. State of the American Workplace - 2013

GENPACT | Solution Overview

At the division, department, job type, and person

through coaching of individuals and teams or

GENPACT | Solution Overview |

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