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QUANDARIES
OF SCHOOL
LEADERSHIP
VOICES FROM
PRINCIPALS IN THE FIELD
Edited by
Debra J. Touchton
Mariela A. Rodríguez
Gary Ivory
Michele Acker-Hocevar
Quandaries of School Leadership
Debra J. Touchton • Mariela A. Rodríguez •
Gary Ivory • Michele Acker-Hocevar
Editors
Quandaries of School
Leadership
Voices from Principals in the Field
Editors
Debra J. Touchton Mariela A. Rodríguez
Stetson University University of Texas at San Antonio
Celebration, USA San Antonio, USA
v
vi CONTENTS
Index 239
NOTE ON CONTRIBUTORS
vii
viii NOTE ON CONTRIBUTORS
Venus Valenta is a public school educator who has served over ten years as
an administrator in a large urban school district in San Antonio, Texas. She
holds a doctorate degree from the University of Texas at San Antonio. Her
research interests include educational administration, the superintendency,
and Latina leadership.
Jennifer Zavala has served the south San Antonio community as a public
educator for the past eight years and has an administrative role as an academic
dean in the Harlandale Independent School District. She earned holds a
doctorate degree from the University of Texas at San Antonio in Educational
Leadership and Policy. Her research interests include social justice leadership,
the principalship, Latino-serving institutions, and public K-12 schools.
LIST OF TABLES
xi
CHAPTER 1
Debra J. Touchton
We want you to see this book as a piece of sheet music, the map to your
own leadership development; the school leader as the conductor; the school
as the orchestra. Using this metaphor, the chapter authors assist you, the
conductor, as you create your own music to lead your school. Let’s think
about the conductor: What does a conductor do? The orchestra conductor
leads the musicians with exactness, inspiration, and passion. Isn’t that how
effective, successful school leaders conduct the music of teaching and
learning? You will read more about this concept of leadership as a
performing art in the contributions by John Mancinelli and Michele
Acker-Hocevar (Chap. 2), and by Gary Ivory and Rhonda McClellan
(Chap. 13).
This book provides you with four products:
quandaries, and what responses and reactions might occur. The authors
have included reflection questions. Some have chosen to embed these
within the chapter while others have added them at the end of their chapter.
Either way, the questions are a way for you to ponder the quandaries, as well
as further develop and enhance your leadership platform and cognitive
sophistication when thinking about solutions.
Female 7 18 5 7 6 43 (50.6%)
Male 3 29 4 3 2 41 (48.2%)
Total 10 (11.8%) 47 (55.3%) 9 (10.6%) 10 (11.8%) 9 (10.6%) 84 (100%)
4 D.J. TOUCHTON
music that the musicians start with isn’t what they may end up with. This is
based on who comes in and goes out during the jam, what instruments the
musicians are playing, and the feel of the room. That is what happens when
principals are faced with a certain quandary: the context is never the same
and the players have different skill sets.
You will read about many different quandaries that the chapter authors
have gleaned from the principal focus group transcripts. Acker-Hocevar
et al. (2015) posit: “School leadership is not simply putting prescribed
solutions into action, but a constant encounter with quandaries that
demand thinking and problem-solving, responding, and adjusting to the
situations at hand” (p. 5). This is what jazz improvisation is all about. As a
leader, you must develop a finely honed set of skills that allow you to use
them as a toolbox of sorts to address different problems and arrive at
workable solutions that fit with the overall direction, as well as your beliefs
and values.
Theoretical Frameworks
In addition to learning from their experiences and the opinions of others,
leaders can benefit from the guidance of theoretical frameworks. These
function like crude maps or unfinished sheets of music. They are not exact
formulas or recipes but they can inform and guide behavior for someone
who reflects on them (Argyris and Schon 1978). Bolman and Deal (2008)
wrote:
The world for most managers and administrators is a world of messes: com-
plexity, ambiguity, value dilemmas, political pressures and multiple constitu-
encies. For managers whose images blind them to important parts of the
chaotic reality, it is a world of frustration and failure. For those with better
theories and the intuitive capacity to use them with skill and grace, it is a world
of excitement and possibility (p. 41).
SUMMARY
The everyday work of principals is complex and, at times, frustrating.
However, there are many days of satisfaction and enjoyment. As mentioned
earlier, there are no easy solutions to quandaries that school leaders face
daily. Just as there are no easy solutions, nothing replaces understanding
that leadership and learning are not separate constructs but should be
intertwined and supportive of ongoing improvement and practice. Just as
the most accomplished musicians continue to practice, so must a leader
continue to develop their knowledge so as to be responsive and adaptive like
the jazz improvisation player.
THE JOURNEY BEGINS 7
REFERENCES
Acker-Hocevar, M., Miller, T. N., & Ivory, G. (2009). The UCEA project on
education leadership: Voices from the field, Phase 3. Educational Considerations,
36(2), 1–5.
Acker-Hocevar, M., Ballenger, J., Place, W., & Ivory, G. (Eds.). (2012). Snapshots of
school leadership in the 21st century: The UCEA voices for the field project. Char-
lotte: Information Age Publishing.
Acker-Hocevar, M., Hyle, A., Ivory, G., & McClellan, R. (2015). In G. Ivory,
A. Hyle, R. McClellan, & M. Acker-Hocevar (Eds.), Quandaries of the small-
district superintendency (pp. 1–14). New York: Palgrave Macmillan.
Argyris, C., & Schon, D. A. (1978). Organizational learning: A theory of action
perspective. Reading: Addison-Wesley.
Bolman, C. L. G., & Deal, T. E. (2008). Reframing the organization: Artistry,
choice, and leadership. San Francisco: Jossey-Bass.
Lewin, K. (1951). Problems of research in social psychology. In D. Cartwright
(Ed.), Field theory in social science: Selected papers (pp. 155–169). New York:
Harper & Row.
Murphy, J. (2006). Preparing school leaders: Defining a research and action agenda.
Lanham: Rowman & Littlefield Education.
National Policy Board for Educational Administration. (2015). Professional stan-
dards for educational leaders 2015. Reston: Author.
Vaill, P. (1989). Managing as a performing art: New ideas for a world of chaotic
change. San Francisco: Jossey-Bass.
CHAPTER 2
We explore now how our music analogy might elucidate a clearer under-
standing of what we mean.
platform, dispositions, and values), and school context (e.g., type of school,
location) (Crow 2010).
For example, today’s Principals are rated on performance within
assumptions that they—as performers—must possess high levels of skills
that apply deep and broad knowledge, adapt to various challenges, and
continuously respond to changing student needs, teacher requirements,
technological advancements, and shift educational standards to improve
learning within a community (Knapp et al. 2010; Mancinelli 2014; Portin
et al. 2009). Previous generations of principals were rated on building
management and operations with limited responsibility toward student
performance or instructional leadership. Such a shift toward enhanced
performance means that the principal must prioritize leadership behaviors
over managerial behaviors that do not impact learning performance but may
be necessary to ensure things like clean building are completed. Bluntly put,
the ends justify the means. Or said another way, leaders today must be
creative and ethical; they must be adaptive solution-centered thinkers. This
requires the principal to imagine the performance and what s/he needs to
be successful. Conformity must be replaced by adaptability.
PERFORMANCE-BASED LEADERSHIP
Thus as a new aspiring principal, it will be essential for you to have a strong
understanding of your role in order to be effective. You will need to
understand the scope of your responsibilities; what resources are available
to you; how to contextualize problems-of-practice for student learning
improvement to occur; how to make decisions about setting expectations
with a depth of content knowledge, instructional pedagogy, and data use;
how to manage resources; how to develop human capital; how to create
structures to support effective practices. Even more significantly as a new
principal, you will need to understand how to accomplish all of these things
in varying school contexts by adapting your leadership strategies to define
and enact your role in situ. Therefore, it does not take long for anyone
considering becoming a principal to realize that leading schools in today’s
educational environment is a very complex task and one in which the
demands of the principal’s role can be overwhelming.
Because the principal’s role has evolved from a traditional managerial role
to a performance-based distributed leadership role that focuses much more
today on student learning, your ability to apply multiple concepts and skills
to be a successful leader means you must enact the role differently and build
14 J. MANCINELLI AND M. ACKER-HOCEVAR
musician, Paul had to prepare himself with skills and knowledge that
allowed him to walk onto any stage and perform inspiring and stylistically
appropriate music in his role as a lead trumpeter. This meant he had to
develop technical skills and knowledge through consistent and regular
practice until his playing became a subconscious response to his context.
Additionally, Paul had to learn to use these skills within various theoretical
frameworks or, to use a musical term, genres.
As a principal, you will be faced with similar challenges. You will need to
develop your understanding of theory and technical skills to the point that
you can apply them naturally while performing daily functions. This does
not mean that you are unaware of what you are doing nor does this refute
reflection on your actions at a later time. It means that you will need to
achieve a level of automaticity or fluency with various skillsets in order to
focus on the big picture of the performance.
To the point, as a musician, Paul needed to understand his role and how
to adjust it within various performing groups in order to achieve an inspiring
performance. Role anticipation allowed him to better prepare, make deci-
sions, and take actions within the context of any venue. Specifically, it was
important to know if and when it was his turn to lead or follow. Paul’s role
became malleable and flexible enough to achieve an excellent performance
while working with others. Again, this required him to continuously learn
and reflect on his choices. This is also true as you think about more
contemporary approaches and corresponding theories to educational lead-
ership discussed in this chapter.
As a soloist, Paul learned to be out front directly engaging his audience
and leading the rest of the musicians with poise and confidence. Paul had to
learn to interpret the reaction from the audience in order to select appro-
priate music and adjust his performance to engage them fully. Understand-
ing stylistic interpretation was essential because all other musicians would
take cues from him based upon their collective understanding of the char-
acteristics of that style. This affected the performance expressively by placing
intricate inflections on certain notes or phrasing of the melody. Paul’s
personal interpretation formed and informed his role and the role of others
in the performance group.
Paul also learned to play background parts that required him to be
extremely sensitive to the lead performer and careful so as not to over-
shadow but to follow someone else’s interpretation of the music. In short,
as a musician, it was essential to maintain a command of technical skills and
theoretical perspectives in order to understand and adjust his role within
16 J. MANCINELLI AND M. ACKER-HOCEVAR
Understanding the historical shifts in the principals’ role, you can see that
expectations have continually increased with a demanding list of tasks. The
increasing demands require that a principal’s skills are continuously honed
22 J. MANCINELLI AND M. ACKER-HOCEVAR
Phase 1: The Manager Prior to the 1980s, the principal’s role emulated
industry’s vision of a business manager who focused on the optimization of
time, resources, and finances (Cawelti 1984; Dwyer 1984). This model of
the principal was based upon scientific management principles outlined in
McGregor’s (1957) Theory X. Specifically, the principal focused more on
protecting instructional time, promoting and delivering professional devel-
opment, maintaining high visibility, providing incentives and consequences
for teachers and students, and enforcing academic standards. Principal
activities prioritized managerial responsibilities of ensuring the school
UNDERSTANDING ROLE-MAKING IN LEADERSHIP PERFORMANCE 23
Phase 2: The Instructional Leader During this second phase, the Elemen-
tary and Secondary Education Act of 1965 (ESEA) was replaced by the
“Improving America’s Schools Act of 1994” (IASA). The nation’s educa-
tional policy shifted from learning inputs to learning outputs through public
accountability on educators. This new policy required comparative school
reporting on student performance across schools and districts. Student
performance shifted to a high-stakes proposition for schools and principals.
The principal now required a new set of skills to engage the community,
mobilize staff and teachers into action, and understand how to accomplish
systemic school improvement (Dwyer 1985; Heck 1992; Louis and Kruse
24 J. MANCINELLI AND M. ACKER-HOCEVAR
1995). Changing the hearts and minds of educators from talking about
serving all students to actually and effectively changing educators’ behaviors
and practices became essential to making school improvement gains for all
student subgroups (Hallinger et al. 1996).
The principal in this historical phase focused on breaking down barriers
of preconceived notions about students who were learning and those who
were not. This required the principal to spend time directly observing
classroom practices, promoting discussion about instructional issues, and
emphasizing the use of test results for program and school development.
This approach to classroom reform through influence signaled a change to
the principal’s role that further necessitated focusing on supportive struc-
tures that allocated needed classroom resources and fostered increased
learning outcomes for students (Danielson 1996; Scribner 1998). This
also altered the nature of the relationship between the principal and the
teacher and the principal and the community. By educating staff and
implementing practices that closed the learning gap for all students, princi-
pals were able to create a climate that influenced classroom practice (Heck
1992).
Thus, part of the impetus for educational reform during this time was
the change in federal policy. The Goals 2000: Educate America Act of
1994 broadened educational reform to not only improve “at risk” student
performance but to include all students. The purpose of this policy change
helped ensure American economic competitiveness once again (Heise
1994; Jorgensen and Hoffmann 2003). The “Educate America Act of
1994” raised student learning standards and required teachers to be
more knowledgeable and to develop better skills within their disciplines.
This meant that principals’ responsibilities included teacher professional
development in workshops, clinics, and staff meetings. Teacher evaluation
centered on summative qualities of teachers in their content areas
(Darling-Hammond 2000).
Raising teacher quality became the focus of principal’s work during this
time period. Borman and Kimball (2005) found that principals had signif-
icant influence on teacher quality through the evaluation process and dem-
onstrated that teacher evaluation scores could be strong leading indicators
of improved student learning. Instructional leadership demonstrated a sig-
nificant yet indirect effect on improved student learning and was viewed as a
new and valuable skillset for principals (Hallinger and Heck 1998). This laid
the groundwork for the next phase of educational reform that focuses on
UNDERSTANDING ROLE-MAKING IN LEADERSHIP PERFORMANCE 25
people in different ways to improve student learning. Whether you call this
new approach to leadership distributed leadership, collective leadership,
shared leadership, collaborative leadership, or learning-focused leadership,
the principal’s role shifted to find a balance between the competing
demands of managerial and instructional leadership. Yukl (2013) describes
distributed leadership as “the process by which focal leaders encourage and
enable others to share responsibility for leadership functions” (p. 294).
Sharing decision-making responsibility challenges traditional school hierar-
chies and calls for shared accountability for learning outcomes in school
improvement.
The evolution of the principal’s role over the past 30 years is significant.
Within two generations of principals, the role has gone from an authoritar-
ian leadership framework to a distributed leadership model. Such a short
transition means that there are many different experiences equating to many
different legacies that do not apply to current roles of principals. And there
are leaders in place from these various legacies.
It is important for the aspiring principal to understand how legacy affects
his/her role in order to make sense of and effectively communicate with
his/her senior administrators about how to develop his/her new role. After
all, many of the senior administrators “grew up” personally experiencing the
aforementioned educational shifts and hold opinions about the role of the
principal based upon these experiences. Because they now hold central
office positions and have not personally experienced continued educational
changes while in the role of principal, they may not understand how the role
must change. For this reason, as an aspiring principal, you must be sensitive
to this fact and understand how to use history for your benefit.
Referring back to the musician analogy, historical context and tradition
were essential to the development of modern music. The same musical
tenants established by Johann Joseph Fux and Johann Sebastian Bach are
used today by musicians performing their music. But to reach today’s
audiences and perform with their contemporaries, they cannot simply rep-
licate Fux and Bach yet continue to use their principles and theories.
Understanding the lessons from previous generations of principals will assist
you in the continuous development of your role. But each generation has
added a new layer of expectation to the principals’ role requiring new
learning and skillsets. By relating experiences of senior administrators to
your current context, you have a tool from which to forge your new and
unique role.
UNDERSTANDING ROLE-MAKING IN LEADERSHIP PERFORMANCE 27
assists the principal to develop resources for teachers to better meet student
needs. Additionally, principals who have teaching experience understand the
emotional and complex learning needs of teachers. Understanding that
teacher-learning is significantly improved by reflective practices assists the
principal in designing questions and providing opportunities for teachers to
observe and discuss instructional practices both individually and within
groups. Interactions with teachers are valuable for the principal to determine
potential professional development and other resources for teachers. The
insights a principal has from their teaching experiences directly shape the
principal’s role as “teacher supporter” and “teacher evaluator.”
Your professional experience, as a teacher, will also inform your role as a
supervisor and evaluator. As supervisors, principals hold a significant respon-
sibility for the success of teachers and staff meeting student needs (Borman
and Kimball 2005). Specifically, your leadership will be judged by the
manner in which you approach hiring, induction, formative conversations,
professional development, and accountability with teachers. Knapp et al.
(2003) connect teacher evaluation to learning-focused leadership as a vehi-
cle that promotes vision-setting, the development of teachers, and the
creation of structures and processes that support a collaborative culture.
In this context, teacher evaluation is both motivational and developmental.
A principal engaging in regular classroom visits and guided conversations
about student learning develops the motivation for guiding teaching foci.
Conversations centered on improved student learning, in turn, help to
improve cohesive instructional practices and foster increased teacher collab-
oration. These conversations in conjunction with interpreting student per-
formance data and celebrating successes support teacher motivation and
learning. Overall, an effective evaluation system and process potentially offer
intellectual stimulation, individualized support, and modeling for teachers
to learn and grow (Darling-Hammond et al. 1983; Wei et al. 2009). To
illustrate in music, the accomplished musician seeks to have many different
experiences and plays with other accomplished musicians. They open them-
selves to critique to learn and stretch.
based research and ferret out which research is meritorious and appropriate
for increasing quality decision-making as well as applicable to improving
learning opportunities. A rich base of knowledge about various theories
provides principals with high-value leverage strategies to address chal-
lenges they will face. Peer relationships made through formal education
provide a network with others and assist principals in problem-solving.
Over all, formal education provides a platform from which to make sense
of the complexities of the job through theories, formal mentoring, and
networking (Grissom and Harrington 2010) and to decide how to exer-
cise personal role-making to capitalize on personal and organizational
strengths. Again, expert musicians seek to expand their professional net-
works and connect with other musicians who have been educated in
similar genres.
with responsibilities delegated by the veteran lead principal. This is often the
place and time where rudimentary technical skills are developed. Such technical
skills include data collection, assessment interpretation, scheduling, resource
management, budgeting, and contractual processes. In some instances, this
could be true for lead principals as well. This is the place where expectations of
the principals’ role are handed down from the senior generation (senior
principal or central administration) to the junior principal with expectations
for strict adherence. Hart (1993) refers to this as “role-taking.”
Crow (2010) describes personal socialization as the point a principal
gains a global view of his/her role and how it relates to society. Personal
socialization involves the change of self-identity as new roles are learned
with an understanding of the social impact one has on the school commu-
nity. During this phase of development, principals emerge as “role-makers,”
meaning they continually refine and adapt their role as they are faced with
new challenges.
To summarize, your personal context is an important part of your
leadership platform and impacts role-taking and role-making. As the musi-
cian brings various personal preferences and experiences to their music, you
bring your own set of professional experiences to the principal-teacher
relationship to provide perspectives on such things as how to motivate
teachers. Your content knowledge reinforces your technical authority with
teachers and fellow administrators. Your formal education creates a strong
foundation from which to draw upon as a principal. Your understanding of
the induction process shapes your perspective as you mature and allows you
to discern what your role can become.
Understanding your personal context will be an ongoing process and is
only one-half of the contextual picture. Like a musician, you must have a
strong understanding of the personal context in order to develop your own
style of leadership that is effective. This is because, as a leader, you will need
to effectively use your personal context in order to respond to the school’s
context or in the case of the musician, the audience.
Now that we have explored the basics of leadership frameworks, the impact
of principal legacy, and elements of personal context, we can better under-
stand the concept of role-making. Most significantly, role-making is a
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