1 - R12.2 Mobile Release 10.1 TOI - Implement and Use Mobile Maintenance - S1106880GC10

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Purpose:
This document provides an overview of features and enhancements included in Oracle E-Business Suite R12.2 and applicable
updates. It is intended solely to help you assess the business benefits of upgrading your existing Oracle Products to this release,
or implementing completely new Oracle developed products, and planning your I.T. Projects.
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Oracle or its subsidiaries or affiliates.
This document is intended to outline our general product direction. It is intended for informational purposes only and solely to
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R12.2 Mobile Release 10.1: Implement and Use
Enterprise Asset Management – Oracle Mobile
Maintenance for E-Business Suite
Oracle Maintenance for EBS
Hari Raghunath G
Product Management
Applications Development, Oracle
Agenda
• Maintenance Mobile App Overview

• Features Overview
• New and Enhanced Features
• Implementation Overview
• Additional Resources

Oracle Mobile Maintenance for Oracle E-Business Suite
Oracle Maintenance for EBS • Works on iOS and Android

Oracle America Inc. • EBS 12.2.3 and above
• Ojet base App, Personalization's and
• Technicians can view and execute maintenance Extensions features enabled
work on the go • No additional costs for licensed users of base
• Supervisor Overview and Actions product: Oracle Enterprise Asset Management
Mobile Maintenance
View and Execute Maintenance Work on the Go
• View and complete assigned operations

• Self assign department’s work
• Issue materials and charge time to operations
• Perform rebuild items issue
• Search and View work orders and assets
• View asset summary, work history and meter readings
• Record asset meter readings
• Record quality results at Operation and Work Order level
• View and upload attachments for Assets, Work Orders and Operations
• View and update DFF information
• Create and view work requests
• Create Express work order and debrief work order
• Works in Offline mode
• Supervisor Overview with actions
• Personalization and Extensions Enabled Mobile Maintenance App
Agenda


Mobile Maintenance Overview
Operations
• Technician Overview
• My Calendar
• My Work and Self assign department’s work
• View required materials
• Issue Materials, Rebuildable
• Enter Quality Results
• Clock-In and Clock-Out for assigned operations
• Charge time
• Complete operation
Operations List
Sample User Scenarios - Department Work Assignment
• Self-Assign
Department work in
online mode
Technician Overview Self-Assign Department Work Operation Assigned to login

user
Sample User Scenarios - Operation Completion
• Charge Time
• Material Issue
• Enter Collection
Results
• Complete Operation
Materials Requirement Quality Collection Plans Operation Completion

Mobile Maintenance
Work Orders
• Work order Queue

• Record quality results
• View and upload attachments
• Complete work order
• Create simple Work Orders
• Create Express Work Orders
• Debrief Work Orders

Sample User Scenarios - Work Order Completion
• Meter Reading
• Failure Information
• Enter Collection
Results
• Complete Work
Order
Meter Reading Entry Work Order Completion Work Order Completion

Update
Sample User Scenarios - Express Work Order
• Create New or
Debrief Work Order
• Resource
Transactions
• Material Transaction
• Work Order
Completion
• Create to Complete
in one go
New Express Work Order Resource & Material Express / Debrief Work Order
Transactions Completion
Assets
• Search and view asset summary, work history

and meter readings, failure history
• View asset on map
• Record meter readings
• View and upload attachments
• Create Work Request
• Create Work Order
• Create Express Work Order
Assets
Sample User Scenarios - Assets
• Asset Summary
• Attachments
• Asset History
• Work Orders
• Work Requests
• Failures
• Quality
Asset Summary Asset Attachments Asset Failure History

Work Requests
• Create Work Request

• View and upload
attachments
• Work Request Queue
Asset Actions Create Work Request from Work Request History

Asset
Sample User Scenarios - Supervisor Overview
• Overview gives
metrics for resource,
employee
assignments and
work orders overdue
• Drilldown to
Resource, Instance
metrics, Employee
assignment can be
performed
• Access to Work
Orders & Operations
of entire
organization
• Mass Status Update
Supervisor Overview Org Level Work Order List by Mass Status Update
Status
Maintenance Mobile App in Offline Mode
Sample User Scenarios - Setup & Data Synchronization
• Enables to work off-line to perform operations

• Allows Synchronizing the data between server
and device when network connection is
available
• Preferences to download My department’s
work and add preferred assets
Mobile App Settings Offline Data Synchronization

Status
Agenda


New and Enhanced Features
Descriptive Flex Fields

Benefits
• Descriptive Flex Fields configured are now enabled in Mobile app also
• Works in both online and offline modes
• Existing DFFs works in EBS will work in mobile also with no additional setup
• Flex Fields configured for Work Order, Operations, Resource, Charge Time & Materials will be
enabled in respective transactions in mobile
• User can avoid switching between the Mobile and OAF pages to complete the work orders for
completing the DFF information
Sample User Scenarios - Assets Flex Fields
• Descriptive Flex Fields are added to the

Asset Summary
• Asset Attributes
• Item Instance Flex Fields
• Asset Attributes and Item Instance Flex
Fields are view only
• Meter Reading Flex Fields are supported
in online and offline
Asset Summary
Sample User Scenarios - Meter Reading Flex Fields
• Descriptive Flex Fields for meter reading is

added to the Asset Summary >> Add Meter
Reading / Counter Reading Flex Fields
• Counter Reading Flex Fields can be entered in
Online and Offline modes
Meter Reading Entry Meter Reading Flex Fields

Sample User Scenarios - Work Order Flex Fields
• Descriptive Flex Fields for Work Order are

added as below
• Work Order Create
• Express & Debrief Work Order
• Work Order Details
• Complete Work Order
Debrief Work Order

Sample User Scenario - Operations Flex Fields
• Descriptive Flex Fields for Work Order

Operations are added as below
• Add Operation
• Charge time operation
• Operation Details
• Complete Operation
Operations, Resource Operations Flex Fields

26 Copyright © 2023, Oracle and/or its affiliates Reporting
Sample User Scenarios - Meter Reading Flex Fields Add
Meter Reading Flex Fields entered in Mobile
• Meter Reading flex fields information entered in
the mobile app is updated and visible in the self-
service page seamlessly
• Similarly DFF information in other transactions
is viewed and updated to mobile app
updates to Asset
Meter Reading
Seamless
Mobile App Extensions

Benefits
• Maintenance Mobile app will now support Custom Extensions

• Customer can add the additional attributed to the mobile app
• Extended fields can be added under different entities like Asset Details, Work Order Details, Express
Work Order, Complete Operation etc.,
Scope Of Maintenance App Extensions
• Display of additional attributes values for a record in Multi-record read only pages
• Display of additional attribute values in details pages
• Support for extended attributes in data entry pages
• Supports in both Online and offline modes of App
• Supports site level definitions only
• Extensions configuration is performed by administrator at site level using SQL access
Refer Mobile app Extensions Metalink note 1923702.1, attachments section for detailed implementation steps

Sample User Scenarios - Displaying The Extended Values
• New table is created with name

EAM_M_EXTENSIONS
• Table will have seeded extensions for each
entity with maximum of 5 attributes
• View only or updateable extensions based on
configuration
• Extensions are enabled for Assets, Work
Orders, Operations entities in different screens
in mobile App
Work Order Extensions WO Extensions Information

Sample User Scenarios - Displaying The Extended Values
• First login to the mobile app, all the enabled

First Login: User Click on
extensions will be loaded from the table and
saved in MAP Extensions Extensions
loaded to MAP screen
• From the MAP, app checks if the page accessed
is enabled with Extension. If enabled, Rest
Service will be called, it can either call VO Query
or PLSQL depending on query (Offline - Offline
query will be called) XML response
Rest API will
with attribute
• Primary key is sent along with the org id be called
values
• XML Response will have response attributes with
values (Offline Response will have response
attributes with values)
• Display the values to the user with Display
corresponding tables corresponding
values to User

Sample User Scenarios - Entering The Extended Values
• Extensions configured for updatable are

allowed for update
• User is allowed to enter extension fields
Create Work Order Action Enter Work Order Extension

details
Sample User Scenarios - Entering The Extended Values
• Extensions configured for updatable are

User Click on Display
allowed for update
Extensions corresponding
• User is allowed to edit extension fields screen values to User
• Click on Save or Create action, extensions API
will be called
• Customers has to implement the Update APIs
(PL SQL or Rest) User updates
Extensions API
attribute values
is called
and Save
Updates
corresponding
values (Using
Custom APIs)

Mobile App Personalization

Benefits
• Maintenance Mobile app will now support Personalization

• Customers can personalise the mobile app screens
• Personalization is enabled for different screens in Asset Details, Work Order Details, Express Work
Order, Complete Operation etc.,
• Personalization can be performed to hide or show fields, buttons, action menu items, springboard
menu items, hide or disable tabs, or mark fields as mandatory
• Personalization can be performed at the Responsibility, Organization, or Site level
Scope of Maintenance App Personalization
• Hide / Show attributes in list Item Layout

• Hide / Show tabs in summary/details pages
• Hide / Show read only attributes in detail pages
• Hide / Show input fields (non-mandatory) in transactional pages
• Marking input fields as mandatory in transactional pages
• Hide / Show /Disabling buttons: Items in action sheets, Tabs, Scanner button,
Springboard options
• Supports on predefined UI fields only
• Personalization configuration is performed by administrator at Responsibility,
Organization, or Site level through OAF page in EBS
Refer Mobile app personalization Metalink note 1923702.1, attachments section for detailed implementation steps

Mobile Maintenance Administration - Personalization Setup
• New Responsibility is added ‘Mobile

Maintenance Administration’
• User can select the required mobile screen for
personalization
• From the list of fields permitted for
personalization, it can be setup at Responsibility,
Organization, or Site level
• For personalizing at Organization or
Responsibility, existing row can be copied and
configure the required changes
• In the given example, for Asset Details page,
Action sheet, Create Express work order action
is configured not to display at ‘Responsibility
level’ and Create Work order action is configured
not to display at ‘Site level’
• Based on the personalization, actions will be
shown or hidden
Sample User Scenarios - Personalizing Actions
• Mobile App Personalization allows to enhance

the existing fields
• Example - In Assets page >> Action window >>
Create Work Order, Express Work Order in
action sheet can be disabled for specific
Responsibility, Organization or Site
• Similarly personalization is added in different
screen of mobile app
Asset Actions Personalized Asset Actions

Mobile App New Features Administration
Personalization, Extensions & Descriptive Flex Fields
• A new ‘Administration’ drilldown is added under

User Settings
• New features added part of Release 10.0/10.1.
Personalization, Extensions and Descriptive Flex
Fields need refresh to update the latest changes
• Example: If there are personalization changes
done by the system administrator using OAF
screen, login user will have those changes after
refreshing the Personalizations option
• Similarly, Extensions and Descriptive Flex Fields
are updated to the mobile after refreshing in
mobile app
User Settings Refresh to update latest

changes
Redwood Theme
Mobile App Redwood Theme
Benefits
• Maintenance Mobile app will now in Redwood theme

• It is inline with the EBS OAF look and feel
Mobile App Redwood Theme
• Mobile App theme is updated from Alta Theme

to Redwood Theme
Old: Alta Theme New: Redwood Theme

Agenda


Oracle Maintenance for EBS - Implementation Information
• Oracle Mobile Maintenance for EBS works on EBS Version 12.2.3 and above
• Works on iOS and Android
• Server-side patch is a mandatory patch to support the new Mobile Maintenance applications, please
refer below
• Prerequisite: 30144036:R12.SCM_PF.C (Mobile release 9 consolidated patch) 34116139:R12.EAM.C
• If instance is 12.2.10 or higher 34439382:R12.EAM.C
• Refer Maintenance Release Note: 1923702.1 for more details on installation
Oracle Maintenance for EBS - Deployment options
• Users can download the new Mobile Maintenance application Oracle Maintenance for EBS from App
Store and Google Play respectively
• Once the new Mobile Maintenance application is on their device, online app can be directly accessed
through the URL
• Offline users should download the data to mobile
• The functionality, look & feel found in the new Mobile Maintenance application is the same as of the
older application also
• Please refer the document for detailed steps for installing the app Oracle E-Business Suite Mobile
Apps Administrator's Guide, Release 12.2
Oracle Maintenance for EBS - FAQs
• Are Windows OS devices supported?

• No, we do not support Windows devices.
• Does the app support push notifications ?

• No, the app does not support push notifications
• Does the app support Flexfields?

• Release 10+ of the app support Flexfields
• What EBS versions will be supported by new Mobile Maintenance app?

• New Mobile Maintenance app will support 12.2.3 and above
• Is the app supported in SSO and DMZ configurations?

• Yes, it is. For details on these configurations please refer Advanced Configurations for Secure Communication
with HTTPS in the Oracle E-Business Suite Mobile Apps Administrator's Guide, Release 12.2

Oracle Maintenance for EBS - FAQs
• Does the app work when there is no connection?

• The app works in two modes. Connected mode that will require constant connection to the EBS servers.
• The app also works in offline mode where technicians download all the data required for them to perform their
job to the app in the device, perform transactions and then users manually sync the client with server when there
is connection.
• When attempting to switch to offline mode the app indicates that user is not enabled for offline use
• Please review the offline implementation steps. The steps are covered at high level in Oracle Mobile Maintenance
for Oracle E-Business Suite Release Notes (Doc ID 1923702.1)
• More detail in Maintenance Mobile Offline Mode Implementation Guide (Doc ID 2309260.1)

Summary
• Ojet Maintenance App Release 10.1.0 will be go forward mobile app for maintenance, and new
version of app has all key features
• Work Order Management
• Express and Debrief Work Orders
• Descriptive Flex Fields
• Extensions
• Personalization’s
• Supervisory Actions
• Works in Both Online & Offline
Note: Customers should move to new version by June 2024, Prior versions built with Oracle MAF move to Sustaining Support
after June 2024

Oracle Maintenance for EBS
Ojet app Benefits
Release 9 (MAF Framework) Release 10.1.0 (Ojet Framework)
• Developed on MAF Framework • Developed on Ojet Framework

• Work Order Management • Work Order Management
• Resource and Material Management • Resource and Material Management
• Work Completion Management • Work Completion Management
• Problem Reporting, Inspection • Problem Reporting, Inspection
• Supervisor Overview and Actions • Supervisor Overview and Actions
• Online & Offline Mode • Online & Offline Mode
• Oracle MAF moves to Sustaining Support after June • Descriptive Flex Fields
2024
• Extensions (Extended Values)
• Personalization
• Redwood theme capability
• Customers should move to new versions by June
2024
Agenda


Additional Resources
• Get App from App Stores

• Search ‘Oracle Maintenance for EBS’ in Apple App Store
and Google Play
• Each app description includes the EBS Mobile Apps
Doc Index MOS Note 1641772.1, which includes app
specific information below
• App specific Release Notes
• MOS Note 1923702.1
• Oracle E-Business Suite Mobile Apps Administrator's
Guide, Release 12.2
• Previous Release Webcast for detailed mobile
app features
• Webcast Release 8 2494598.1
• Webcast Release 9 2701714.1
Asset Actions
Additional Resources
• Oracle E-Business Suite News and Information

• oracle.com/ebs
• Oracle E-Business Suite Learning Subscription
• Watch free conference and informational “Direct from Development” videos:
• learn.oracle.com/subscriptions/ebs
• Oracle E-Business Suite Learning Center
• Watch free Transfer of Information (TOI) training to learn how to implement and use latest 12.2 features
• oracle.com/ebs-learn
• Oracle E-Business Suite Product Documentation:
• https://docs.oracle.com/cd/E26401_01/index.htm
• Oracle University:
• https://www.oracle.com/education
• Oracle Support:
• https://www.oracle.com/support

Thank You
Hari Raghunath G
Product Management
Applications Development, Oracle

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Oracle Online Training Materials – Usage Agreement

2 Copyright © 2023, Oracle and/or its affiliates

3 Copyright © 2023, Oracle and/or its affiliates

• Maintenance Mobile App Overview

5 Copyright © 2023, Oracle and/or its affiliates

Oracle Maintenance for EBS • Works on iOS and Android

• View and complete assigned operations

• Maintenance Mobile App Overview

8 Copyright © 2023, Oracle and/or its affiliates

Technician Overview Self-Assign Department Work Operation Assigned to login

Materials Requirement Quality Collection Plans Operation Completion

• Work order Queue

12 Copyright © 2023, Oracle and/or its affiliates

Meter Reading Entry Work Order Completion Work Order Completion

• Search and view asset summary, work history

Asset Summary Asset Attachments Asset Failure History

• Create Work Request

Asset Actions Create Work Request from Work Request History

• Enables to work off-line to perform operations

Mobile App Settings Offline Data Synchronization

• Maintenance Mobile App Overview

20 Copyright © 2023, Oracle and/or its affiliates

Descriptive Flex Fields

• Descriptive Flex Fields are added to the

• Descriptive Flex Fields for meter reading is

Meter Reading Entry Meter Reading Flex Fields

• Descriptive Flex Fields for Work Order are

Debrief Work Order

• Descriptive Flex Fields for Work Order

Operations, Resource Operations Flex Fields

Mobile App Extensions

• Maintenance Mobile app will now support Custom Extensions

30 Copyright © 2023, Oracle and/or its affiliates

• New table is created with name

Work Order Extensions WO Extensions Information

• First login to the mobile app, all the enabled

32 Copyright © 2023, Oracle and/or its affiliates

• Extensions configured for updatable are

Create Work Order Action Enter Work Order Extension

• Extensions configured for updatable are

34 Copyright © 2023, Oracle and/or its affiliates

Mobile App Personalization

• Maintenance Mobile app will now support Personalization

• Hide / Show attributes in list Item Layout

37 Copyright © 2023, Oracle and/or its affiliates

• New Responsibility is added ‘Mobile

• Mobile App Personalization allows to enhance

Asset Actions Personalized Asset Actions

• A new ‘Administration’ drilldown is added under

User Settings Refresh to update latest

• Maintenance Mobile app will now in Redwood theme

• Mobile App theme is updated from Alta Theme

Old: Alta Theme New: Redwood Theme

• Maintenance Mobile App Overview

44 Copyright © 2023, Oracle and/or its affiliates

• Are Windows OS devices supported?

• Does the app support push notifications ?

• Does the app support Flexfields?

• What EBS versions will be supported by new Mobile Maintenance app?