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Charmaine Bissessar Editor
Emergency
Remote Learning,
Teaching and
Leading: Global
Perspectives
Emergency Remote Learning, Teaching
and Leading: Global Perspectives
Charmaine Bissessar
Editors
Emergency Remote
Learning, Teaching
and Leading: Global
Perspectives
Editor
Charmaine Bissessar
University of Guyana
Turkeyen, Georgetown, Guyana
© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature
Switzerland AG 2021
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Preface
My interest in online education has been ongoing. This volume contains empirical
data and literature on issues that surround emergency remote learning, teaching, and
leading. The current educational landscape and the fact that we are on the cusp of a
new way of engaging learning, teaching, and leading make this inquiry critical.
How do we handle the limitations of the virtual world? How have we been coping
with a volatile, uncertain, complex, and ambiguous environment (Bennis & Nanus,
1987)? How are teachers and leaders transforming volatility into vision, uncertainty
into understanding, complexity into clarity, and ambiguity into adaptability and
agility (Ghabour, 2020)? Such concerns are foremost in every educator’s mind as
we attempt a harmonious and seamless transition to the required emergency remote
conditions. Since the full effects of the pandemic will not be felt for a very long
time, there is a need to research, record, discuss, articulate, and ruminate on what is
currently happening. It is also necessary to capture the nuances of the new and dif-
ferent responsibilities of students, teachers, and leaders in emergency remote teach-
ing and learning. Teaching, leading, and learning are now being conducted via a
keyboard and screen with the human touch absent.
This volume, therefore, encompasses a spectrum of empirical and anecdotal
experiences from Trinidad, Grenada, Ghana, USA, Greece, Jamaica, and Ukraine
with literature reviews conducted by professors in the UK. Each author is involved
in teaching at the tertiary level and brings to bear a wealth of experience, expertise,
and knowledge to his/her chapter. Each chapter gives the reader a glimpse of quotid-
ian learning, teaching, and leading in a specific context.
The chapters in the first part relate to the challenges confronting students as per-
ceived by teachers. Chap. 1 discusses research on Trinidadian and Grenadian teach-
ers’ perceptions of the attendance, motivation, and engagement of students during
emergency remote learning. The author discusses issues of connectivity, Internet
access, the evident disparity between the haves and the have-nots, and the digital
divide. In Chap. 2, Sedofia and Ampadu deconstruct University of Ghana students’
approach to emergency remote learning tools as they try to adjust to this new way
of learning. The glaring issue of the digital divide is prominent in their discussion.
Samioti, in Chap. 3, examines the challenges that secondary education teachers
v
vi Preface
encountered during the first wave of the COVID-19 pandemic in Greece. She con-
cludes that one of the main challenges was the disruption of personal communica-
tion between teachers and students. In Chap. 4, Slater and Cojanu undertake a
narrative literature review and reveal that learning definitions across primary and
secondary schools have not provided alternatives where synchronous and asynchro-
nous educational techniques could compete with the pandemic.
In Chap. 5, McCauley considers the feasibility of teaching Bachelor of Arts (BA)
dance, drama, or performance degrees through online learning. She examines the
standards necessary for a robust and comprehensive BA dance, drama, or perfor-
mance education as espoused by the QAA and then questions whether they can be
attained remotely. In Chap. 6, which concludes the first part, Ampadu and Sedofia
investigate the challenges University of Ghana’s students faced in emergency
remote learning when schools closed because of the COVID-19 pandemic. They
recommend ways in which the challenges might be addressed.
Part II contains two chapters. In Chap. 7, McFadzean and Mohabir-McKinley
present a literature review exploring the competencies that online faculty need in
order to develop and teach virtual classes. These include foundational competen-
cies – cognitive, creative, moral, emotional, and social intelligences – and virtual
ones such as didactic, technological, cultural, interactive, political, and time-
management competencies. In Chap. 8, Stukalo discusses the extent to which the
staff and students were prepared to teach and learn in pandemic conditions and
examines their first reactions and actions.
In Part III, Chap. 9, Onyefulu examines Jamaican teachers’ perceptions of their
principals’ leadership effectiveness in emergency remote learning during the pan-
demic. In Chap. 10, Hamid examines the literature on leading remotely and how
faculty’s activities and teamwork have been affected. She proposes a range of spe-
cific teaching and learning strategies to enhance the emergency remote work experi-
ence. In Chap. 11, Roofe examines instructional leadership practices of Jamaican
principals and vice principals during a period of crisis and notes their responses to
issues related to their followers’ digital skills and competencies. Stukalo, in the final
chapter, investigates the higher education quality assurance practices in emerging
remote learning, teaching, and leading.
This volume is intended for researchers, students, educators, administrators, and
policy makers who need contemporary, empirical knowledge and extant literature
on learning, teaching, and leading during the present emergency. Its sole purpose is
to create a space for researchers and key stakeholders involved in all aspects of
education to share, discuss, and think about the prevailing challenges and opportu-
nities that have resulted from the suspension of face-to-face education. It adds to the
limited extant research on emergency remote education.
Docendo discimus
While teaching we learn
vii
Acknowledgments
As the editor, I would like to thank the contributors for making this volume possible.
I would like to acknowledge their hard work, diligence, willingness to peer review,
and make changes based on suggestions made. I would also like to thank the partici-
pants who devoted their time to participate in the studies. I would also like to thank
the administrators who gave permission for the studies to be conducted. I would
especially like to acknowledge Mr. Alim Hosein, Dr. Tamirand De. Lisser, and Dr.
Paulette Henry from the University of Guyana who gave of their time to peer review
chapters. Your efforts are appreciated.
In particular, Panagiota Samioti would like to thank all the teacher-participants
in this research. She would also like to thank her colleague, Charmaine Bissessar,
for her constructive comments that greatly improved the manuscript.
Lori Slater and Kevin Cojanu would like to thank the educators, students, and
business professionals who continue to strive for innovative solutions during the
pandemic.
Shahnaz Hamid is deeply grateful for the unconditional support of her husband,
Mirza Khader, whom she loves and admires. She dedicates this work to her parents,
Dr. Syed Hamid and Dr. Afsari Hamid; her husband, Mirza Khader; and beautiful
kids, Ayesha and Junaid. Her deepest gratitude to Dr. Charmaine Bissessar and col-
leagues in academia for their enthusiastic support that kept her going. Thank you to
the authors who have contributed towards this book. It is wonderful to be a member
of this distinguished team!
Elspeth McFadzean and Sandra Mohabir-Mckinley would like to thank the edi-
tor and the anonymous reviewers who provided constructive feedback that enabled
them to develop their chapter further. In addition, they are grateful to their online
colleagues who inspired them to undertake this work.
ix
Contents
xi
xii Contents
How Prepared Are We for Emergency Remote Education?
Case of Ukraine������������������������������������������������������������������������������������������������ 159
Nataliia Stukalo
Index������������������������������������������������������������������������������������������������������������������ 251
Contributors
xiii
xiv Contributors
Charmaine Bissessar
Introduction
The COVID-19 pandemic brought with it the need for 1.38 billion students to
transition swiftly from face-to-face to emergency remote teaching and learning
(UNESCO, 2020 as cited by Li & Lalani, 2020). As this occurred, students and
teachers had to make paradigm shifts in their concepts as to what teaching and
learning look like and what pertains within the context of the new normal. As emer-
gency remote teaching (ERT) became more prevalent, the chinks in the proverbial
armor began to show as issues in accessibility, attendance, motivation, and student
engagement took center stage. Insightfully, according to Fore (as cited by
Thompson, 2020), the “lack of internet access is costing the next generation their
futures” (para. 5). In fact, Thompson (2020) reported, “Two thirds of the world’s
school-age children – or 1.3 billion children ages 3 to 17 years old - do not have
internet connection in their homes, according to a new joint report from UNICEF
and the International Telecommunication Union (ITU)” (para. 2). She furthered
that it is no longer a “digital gap but a digital canyon” (para. 3).
Predictably, the digital divide is promoting and sustaining inequalities even
more than before (Thompson, 2020). In a study conducted in the United States,
Stelitano et al. (2020) found that students in more affluent areas of the United
States had more and better access to technology than students in rural areas with
lower-poverty schools reporting lack of access to technology. Similarly, in
California, teachers are concerned about the digital divide and the “COVID slide”
as the lacuna between the haves and have-nots amplify exponentially (Ceres, 2021,
para. 8).
C. Bissessar (*)
University of Guyana, Turkeyen, Georgetown, Guyana
According to Jaramillo (2020), Internet access is less than 50% in the Caribbean
and Latin America. Jaramillo moved the discussion from digital gap/canyon to
“digital poor” where there is not only limited access to Internet broadband but the
repercussions of the pandemic can be felt in the loss of jobs inter alia. However,
Internet access and lack of devices go hand-in-hand. Chaitram (2021), in describ-
ing the issues of access to devices and online classes in Trinidad, indicated that
there are 30,000 students without devices to attend synchronous and asynchronous
sessions. Furthermore, an updated report on Trinidadian students indicated that
46,770 students have never logged on to an online portal (McKenzie, 2021). The
most “at risk” students are primary school students since 39,861 have been unable
to access online resources. Additionally, 6309 secondary school students and 2195
early childhood education students have been unable to access online resources
(McKenzie). This phenomenon is not just typical of Trinidad but is a global issue
that has been in existence since the inception of technology in the classroom. With
the issue of digital divide and digital gap, this study poses the following research
questions:
1. What is students’ attendance in Grenada and Trinidad during the early stages of
the pandemic?
2. What are teachers’ views on students’ access to Internet broadband and devices
in Trinidad and Grenada?
3. What are teachers’ views of students’ motivation and engagement?
Literature Review
Earlier studies on students’ attendance and achievement found that school atten-
dance determined whether high school students graduated. Attendance at school
could obliterate prior academic achievement (Heppen & Therriault, 2008, as cited
Trinidadian and Grenadian Teachers’ Perceptions of Students’ Attendance, Motivation… 5
by Chambers et al. 2020). Therefore, the higher students’ attendance the greater
student achievement will be. Liberman (2020) reported that student absenteeism
has doubled during the pandemic. In April 2020, according to Liberman, there was
5% absenteeism. However, as of October 2020, this has doubled to 10% absentee-
ism as reported by Liberman in a survey of educators in the United States.
Chambers et al. (2020) also found that educators and policy makers are con-
cerned about students’ attendance and, by extension, students’ achievement during
the pandemic. They stated that attendance predicts students’ success. However,
during the pandemic, huge disparities appeared in the United States where Blacks,
Latinos, and Native American students were disproportionally disadvantaged
because they could not attend classes due to a lack of access to high-speed Internet
and devices (Attendance Works, 2020).
Moreover, Chambers et al. (2020) indicated that chronic absenteeism affects
students’ success and educational attainment. In virtual interviews in four districts
in the United States, Chambers et al. found that there is no established definition of
attendance within the emergency remote teaching and learning context. They also
found that there is no accepted measure of attendance during the pandemic. With
the absence of measures, educators used time spent on the learning management
system (LMS) platforms and the “quantity of online activities completed” to deter-
mine attendance and engagement (p. 1).
However, regular attendance was stymied by such challenges as lack of Internet
access, shared computers, varying schedules for parent and child, disruptions dur-
ing synchronous sessions, and no quiet space to attend sessions (De Witt, 2020;
Kajeet, 2020). Kajeet (2020) indicated that students might not have access to
Internet and, pre-COVID-19, that students would have been accessing Internet via
public facilities such as libraries, hot spots, and community centers. De Witt (2020)
and Liberman (2020) reported that students not only have issues with lack of access
to Internet but also have no devices. Another issue is that of shared devices where
there might be one device for the entire family with children and parents compet-
ing for that device (Kajeet, 2020).
Digital Divide
Digital divide was popularized in the 1990s when researchers began to see a gap in
the broadband access to information (The Digital Divide, ICT, and Broadband
Internet, 2021). President Clinton in 2000 in his state of the union speech indicated
that there was a need to close the digital gap (Daley, 2020). Twenty years later, the
digital divide continues to be an issue in every education system. This is more
chronic given emergency remote teaching. In fact, the digital divide has expanded,
as more persons have no access to Internet broadband and devices (Thompson,
2020). This preoccupation with the inequality and inequity in access and use of
technology is exacerbated further since the pandemic has left billions without
access to education via no Internet connectivity (Thompson). Furthermore, Hilbert
6 C. Bissessar
(2016) indicated that the digital inequality is increasing instead of decreasing. With
the pandemic in full force, one wonders how much this has increased over the last
year. Put bluntly, with the lack of access to education through Internet and technol-
ogy, that divide has now become a canyon. According to Thompson:
The digital divide is perpetuating inequalities that already divide countries and communi-
ties, the report notes. Children and young people from the poorest households, rural and
lower income states are falling even further behind their peers and are left with very little
opportunity to ever catch up. (para. 10)
Accessibility
This is confirmed in a study conducted by Lake and Makori (2020) who drew
similar conclusions as Thompson, Stelitano et al. (2020), and Barna (2020).
Mangrum (2020) stated that only 38% of the teachers they polled were teaching
virtually. Similarly, Lake and Makori (2020) concluded that students in low-
poverty areas are less likely to expect teachers to provide synchronous and asyn-
chronous sessions. These students were also less likely to expect teachers to “track
attendance, or grade their assignments” (para. 1). They credited this with the digi-
tal divide, which they described as “the inability of students to do schoolwork at
home due to lack of internet or device access” (para. 2). Daley (2020) also men-
tioned the homework gap stating that those who do not have Internet access are at
a disadvantage when it comes to homework. She stated, “1 in 5 teenage students
frequently miss homework assignments because of lack of technology or Internet
access” (para. 5). Similarly, a Pew Study by Vogels et al. (2020) found that the
lower the income of the American family, the more that family is likely to feel the
pinch of the digital divide or digital “home-work gap.” However, according to
Daley, there is no surprise there in the homework gap and the link to digital gap.
It is critical that all countries find ways to fill the digital gap between the haves
and have-nots. Stelitano et al. (2020) recommended that infrastructure and
access are critical problems and key stakeholders need to ensure that they put
effective mechanisms in place to stymie the continued digital gap between high-
and low-poverty students. Furthermore, Barna (2020) described some of the stories
that were mentioned in social media and other newsfeeds. He stated, “Some stu-
dents have been relegated to traveling miles to Wi-Fi parking lots, where they pick
up an internet signal - such as from a library, coffee shop or hotspot - to take remote
classes and do homework” (p. 5). This has become the new normal as students and
parents attempt to fill the digital canyon that is threatening to engulf them vis-a-vis
accessibility to high-speed Internet and devices. Nevertheless, Barna indicated that
the USA implemented a Lifeline program geared toward targeting the lack of
accessibility to Internet among low-income families. However, Barna segued that
this initiative would help seven million students in the United States. This is a start.
Lake and Makori (2020) stated that there is a need for national (and global)
drive to close the gap, which is axiomatic and has been widening instead of con-
tracting. Daley (2020) took this further and described that Washington, DC,
planned to provide free Internet access to 25,000 low-income families. She also
indicated that Chicago plans to provide Internet access to 100,000 public schools
over a 4-year period. She cited the long-term importance of this where studies have
shown that students with Internet access perform better academically. These are
baby steps in filling the digital canyon that currently exists between students who
have access to Internet and those who do not have access. However, she said that
there is a need to transcend the ideas of simply making Internet more accessible
and examine how the Internet is being used.
Furthermore, Daley (2020) stated that there is a need to provide “digital naviga-
tors” who will help individuals who have access to the technology with digital lit-
erary. Congruently, Li and Lalani (2020) resonated these statements indicating that
training in digital literacy is needed in addition to access to Internet and devices.
8 C. Bissessar
This author agrees with this since, from her own experience, she has found that
digital literacy is needed and transcends generations. It is needed for both digital
immigrants and natives who need to navigate ERT and pandemic modes of learn-
ing/pandemic pedagogy or emergency remote learning (ERL).
Bissessar, Black, and Boolaky (2019) conducted a study of online graduate stu-
dents’ self-determination to succeed despite the odds. They concluded that the
more motivated, autonomous, and competent the student, the more successful the
student would be in completing his/her study. This was before the pandemic, when
students opted to study online rather than face-to-face. However, with the pan-
demic, emergency remote teaching was foisted on students and teachers forcing
quick changes to facilitate a seamless education with little disruption. In terms of
students’ motivation, Gillis (2020) suggested that the lack of access to Internet and
devices could lead to demotivated students and have an effect on their attendance.
The literature on students’ motivation during the pandemic focuses on tips and best
practices rather than any studies examining students’ motivation in ERT. Therefore,
this study adds to the extant empirical research.
Chambers, Scala, and English (2020) stated that educators and policy makers
are concerned about students’ attendance, being able to reach students, and being
able to engage students. They considered attendance and engagement as intercon-
nected. However, scant research exists on students’ attendance and engagement
during the pandemic in the K-12 environment. A poll conducted by the Trinidadian
Ministry of Education found that “51.9 percent of primary school students and
Trinidadian and Grenadian Teachers’ Perceptions of Students’ Attendance, Motivation… 9
Methodology
This qualitative intrinsic case study using the interpretivist paradigm compared the
perspectives of 37 Trinidadian and 44 Grenadian teachers regarding their views on
their students’ attendance, engagement, and motivation during the start of the
COVID-19 pandemic in April and May 2020. The approach of qualitative research
used was case study because a case study allows data to be collected based on a
single phenomenon (Yin, 2009). The sampling method was purposive since the
questionnaire was posted online on two teachers’ Facebook pages. The administra-
tors of both Facebook pages gave permission for the questionnaire to be posted
online seeking participants. The participants were assured anonymity and
10 C. Bissessar
Data Analysis
Thematic analysis of the data latently and semantically indicated that there were
recurring themes and ideas (Gibbs, 2007). The data were analyzed between case
studies since there were no significance differences found within case studies.
Creswell’s (2012) six steps to data analysis were adhered to where the researcher
became familiar with the data; generated initial codes; searched for themes;
reviewed the themes; defined themes; and wrapped up. The researcher used the
inductive approach to data analysis as is associated with qualitative methodology
(Saldaña, 2016). First, open coding determined the various themes that recurred.
The researcher used descriptive coding where themes of similar data sets were
examined (Saldaña). The researcher conducted simultaneous coding where she
coded the data by applying more than one code to the data set based on latent and
manifest meanings (Saldaña). The researcher did this to ensure that the rich data
were represented in the coding process. As much as possible, the researcher
attempted to be as objective as possible in analyzing the data by coding and leaving
the data for a 2-week period and re-coding the data. This allowed for credibility
and dependability of the final themes generated. She also conducted an intraclass
Trinidadian and Grenadian Teachers’ Perceptions of Students’ Attendance, Motivation… 11
coefficient (ICC) reliability test. According to Cicchetti (1994), the ICC reliability
of 0.804 is a good level based on Shrout and Fleiss’s (1979) convention of the third
model of ICC (3.1) where the researcher was the only rater of interest to assess
the data.
Findings
Attendance
There was an obvious deficit in students’ attendance during the synchronous ses-
sions for both Trinidadian and Grenadian students. The percentages below point to
the serious issue of attendance and the ripple effect of student achievement because
of their lack of attendance. The issue of lack of attendance and students left behind
is a worrisome one especially given the pandemic. Chambers et al. (2020) were
concerned about students’ attendance and engagement, while Kajeet (2020) and
De Witt (2020) found that students’ attendance or lack thereof could be attributed
to such factors as dearth of Internet, devices, shared devices, serving as caregivers
for younger siblings, and lack of a quiet space inter alia. The attendance percent-
ages below for both islands do not indicate the reasons for poor attendance given
the fact that one participant indicated that the students cannot be reached and
another stated that they are not turning up and logging on. However, more research
could lead to generalizations and substantiate the conclusions as to students’ lack
of attendance in both islands and in the Caribbean.
All Trinidadian participants indicated that the attendance is poor. However,
when pressed to give a percentage of the students who are present online, the fol-
lowing statistics were indicated. Two persons said none. One person said it was not
applicable. One indicated that she was only conducting asynchronous classes.
However, for attendance of students from 1% to 40%, 10 participants indicated that
their students’ attendance was within this range. Five participants indicated that
their attendance was 50% with five teachers having attendance between 80% and
100%. Four participants had attendance at 60% and nine participants had atten-
dance from 66% to 79%. Trinidadian Participant 16 stated, “Students are not turn-
ing up.” Trinidadian Participant 36 indicated that the students’ attendance is poor
because they are waiting for face-to-face teaching. The Trinidadian participants
also indicated that students are simply not logging on. Furthermore, they are not
motivated to attend the online sessions.
Two Grenadian participants indicated that they just send work to their students
and do not have classes. One Grenadian participant indicated that she could not
calculate the percentage of attendance. Nine participants indicated that their stu-
dents’ attendance was between 0% and 40%. Fourteen participants indicated that
their students’ attendance was from 41% to 70%. Seventeen participants indicated
that their students’ attendance was from 71% to 100%.
12 C. Bissessar
Shared Resources
The issue of shared computers and the resulting lack of attendance is a challenge.
Kajeet (2020) and Chambers et al. (2020) reported that students might have poor
attendance due to several persons in the house having to share one device. Within
this study, shared resources did not recur many times. Nevertheless, it is an impor-
tant barrier to students’ attendance, motivation, and engagement. Trinidadian
Participant 31 pointed out the issue of shared resources in one family. She stated,
“Most of them don’t have their own computer to use and they have to depend on
parents and older siblings’ devices.” Grenadian Participant 13 stated, “Most stu-
dents don’t have proper devices. They are using their parents’ phones and there may
be more than one child who has to receive work from that one.” Therefore, the
issue of shared devices is significant when considering students’ attendance.
Digital Divide
Accessibility to Students
Even before the pandemic, students’ access to high-speed Internet and devices was
an issue. However, the pandemic has amplified the situation. Mangrum (2020),
Barna (2020), Stelitano et al. (2020), Thompson (2020), and Vogels et al. (2020)
found that teachers are concerned about students’ access to high-speed Internet and
devices. According to both Grenadian and Trinidadian participants, students’
accessibility to devices and the Internet seemed to be the most critical issue facing
them when teaching remotely. Teachers complained that students had issues in
accessibility. In some instances where they had Internet access, they were refusing
to attend classes.
However, there were instances where there was no access. Trinidadian
Participant 8 stated, “Most of my students do not have access to devices and inter-
net.” It must be noted that Participant 8 indicated that she teaches in rural Trinidad,
which could also reflect differences between the haves and have-nots in rural and
urban households. Trinidadian Participant 12 also stated that the students “have no
devices of their own.” This participant indicated that she teaches in South Trinidad,
which could also link to lack of access to Internet and devices in rural areas. A
report on the mapping of poverty rate in Trinidad in 2011 indicated that South-
West Trinidad has a Multidimensional Poverty Index of 0.016 (Oxford Poverty and
Human Development Initiative, 2011). These responses reflect similar conclusions
drawn by Thompson (2020), Mangrum (2020), Barna (2020), and Chambers et al.
(2020). Although the teachers’ responses did not determine whether families are
high- or low-income, the teachers taught at rural schools, where access to high-
speed Internet and devices could be limited.Vogels et al. (2020) found that a simi-
lar situation existed in the United States.
Trinidadian and Grenadian Teachers’ Perceptions of Students’ Attendance, Motivation… 13
Grenadian Participant 1 stated, “Yes but not 100% due to accessibility of com-
puter or other devices and internet.” Grenadian Participant 12 stated, “A lot of them
do not have the necessary facilities and tools needed for such an approach to be
effective.” Grenadian Participant 2 stated, “At times, I can sense the interest and
students are very attentive, however, I think oftentimes students are distracted and
some have connectivity issues, therefore, during class they may not be seen then
reappear.” Trinidadian Participant 19 explained, “They are distracted easily when
their friends come on and they start to chat. Sometimes family members interrupt
them during the session.” These responses exemplify both disruption and connec-
tivity issues, which are related to access. In fact, De Witt (2020) discussed the issue
of disruption due to family responsibilities, which could lead to low or no
attendance.
Trinidadian Participant 14 mentioned the need for more parental involvement indi-
cating, “Most parents don’t take the time to transfer information.” In this case, it
was evident that this was not because of lack of access to technology but lack of
parental involvement. On the other hand, Grenadian Participant 24 complained
about too much parental involvement. She opined, “There is evidence that some of
the assignments submitted by students were done by their parents.” Grenadian
Participant 38 stated same, “I believe that the parents are the ones completing
activities.” Therefore, there is definitely too much parental involvement and more
need for students to take the initiative in their learning. These statements point to
the fact that parents might have been overwhelmed and not help in anyway or took
on the tasks themselves. However, further probing would have revealed whether
this was the reason. It must be noted that parents in Bhamani et al. (2020) and
Garbe et al.’s (2020) studies complained about being overwhelmed and that they
struggled to cope with their children’s demotivation.
Grenadian Participant 9 explained, “The majority are not being engaged because
they don’t have their own devices and parents take the assignments and pass on to
the students who have to get them.” This is similar to findings by Lake and Makori
(2020), Daley (2020), and Vogels et al. (2020) who concluded that there was a
homework gap because of the digital divide. Parents from low-income home with
no access to the Internet are at a disadvantage. From issues in lack of engagement,
Trinidadian Participant 20 highlighted the short attention span and stated, “Some
students do not learn unless they engage in activities that allow them to see the
content in action also it’s a challenge to keep students occupied for more than 30
minutes.” These responses reflect Keller’s (2009) ARCS where students need to
see the value of what they are learning and their curiosity needs to be aroused.
14 C. Bissessar
Accessibility to Teachers
were the same at school are doing the same online. Those who were not showing
any interest are still doing it online.”
Behavioral
Affective
There was not enough information given to suggest specific ways in which partici-
pants fostered affective engagement. Trinidadian Participant 37 explained,
“Introverted students appreciate online learning. Extrovert students miss the class-
room interaction.” Grenadian Participant 27 stated, “It depends on the type of child
and their learning style. Some love it as they like working with technology, others
not so much. They want that social environment.” This is true of the younger stu-
dents who need the socialization process and miss it.
Discussions
Generally, there was a marked fluctuation in attendance for all students as reported
by the Trinidadian and Grenadian participants. The participants reported that stu-
dents’ attendance was poor due to lack of Internet access, no devices, shared
devices, having to take care of their younger siblings, and paucity of a quiet work-
ing space. McKenzie (2021) reported that over 46,000 Trinidadian students had
never logged on to online resources. Moreover, Chambers et al. (2020), De Witt
(2020), and Kajeet (2020) reported similar impediments to ERT in the United
States. Another prevailing issue was the issue of shared resource. Shared resource
resulted in lack of attendance where there was competition for the one device in the
home. The digital divide has been a perennial issue since the inception of technol-
ogy and has been afforded further prominence during the pandemic since reliance
on basic everyday activities requires the click of a mouse and the touch of a key.
Mangrum (2020), Barna (2020), Stelitano et al. (2020), Thompson (2020), and
Vogels et al. (2020) emphasized the digital canyon that, at present, exists between
the haves and have-nots due to scarcity of Internet access and lack of access to a
device. What is more striking is the fact that the Trinidadian participants whose
students do not have access to Internet and devices teach in what is considered
rural areas. Although no definite statement could be made as to whether these areas
contain lower-income households than the urban areas, there is definitely a dispar-
ity between accessibility to Internet and devices between urban and rural Trinidad.
Thompson (2020), Mangrum (2020), Barna (2020), and Chambers et al. (2020)
made similar conclusions between high- and low-income households. Participants
mentioned that the lack of a quiet working space resulted in disruptions during
synchronous sessions, which results in poor attendance according to De Witt
(2020). Furthermore, the OPHI (2011) for Trinidad found that the Multidimensional
Poverty Index for North Central and South West Trinidad were 0.020 and 0.016,
respectively.
Grenadian participant mentioned the issue of too much or too little parental
involvement. Some parents did not bother to find out what assignments their stu-
dents had, while others did the assignments for them. Further probes could have
Trinidadian and Grenadian Teachers’ Perceptions of Students’ Attendance, Motivation… 17
revealed whether or not parents were overwhelmed by the entire ERT. Interestingly,
the parents in the studies by Bhamani et al. (2020) and Garbe et al.’s (2020) com-
plained about being overwhelmed and struggling to cope with learner demotivation
and the onerous and concomitant responsibilities of supervising their children.
Additionally, polls conducted in Trinidad did indicate that there are issues in
teacher accessibility to reliable Internet connections (McKenzie, 2021). In this
study, Trinidadian teachers in rural areas complained that they did not have
access to Internet and a device, which means that they were not able to engage
their students completely in ERT. This is similar to the findings of the RAND
study, which indicated that teachers in low-income areas have issues with con-
nectivity and access to a device (Stelitano et al., 2020). In this case, it cannot be
confirmed that the area contained low-income households. However, it must be
noted that the area is considered rural Trinidad, and the Multidimensional
Poverty Index (MPI) for South West and North Central Trinidad is 0.020 and
0.016, respectively (OPHI, 2011).
All of the aforementioned challenges and barriers culminated in students’
demotivation. The participants indicated that connectivity issues, lack of a device,
issues finding a quiet space, and the need for digital literacy led to demotivation
and disengagement among students (Daley, 2020; Gillis, 2020; Li & Lalani, 2020).
Moreover, participants noted that the students who were motivated, attentive, and
eager during the face-to-face sessions were the ones motivated, eager, and attentive
in the pandemic learning mode/ERL.
According to the participants, students were engaged. However, these partici-
pants did not specifically indicate how they were engaged. It would have been
helpful to have given additional probes to determine whether students displayed
behavioral, affective, or cognitive engagement. From the responses, students dis-
played some form of behavioral and affective engagement but no cognitive engage-
ment could be discerned.
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20 C. Bissessar
Introduction
J. Sedofia ()
University of Ghana, Legon, Ghana
e-mail: jsedofia@ug.edu.gh
E. Ampadu
Department of Learning Royal Institute of Technology, Stockholm, NA, Sweden
Virtual learning protects individual health and community safety, saves travel
time, exposes students to new forms of learning, helps keep up with the original
plan of the semester, gives learners extra time for self-study and provides easy
access to online resources (Dung, 2020). Furthermore, virtual learning offers the
convenience of time and space, has the capability of reaching a greater student pop-
ulation and draws the attention of a new group of digital learners (Barr & Miller,
2013). However, Murphy (2020) warned that removing face-to-face education from
the realm of normal discourse would be a costly action to take.
Although there is a plethora of research on the use of digital technologies in
teaching and learning, most of these studies have taken place outside the Ghanaian
context (Akande et al., 2020; Hofmeister & Pilz, 2020; Mahmood et al., 2020).
Even the studies that were conducted within the Ghanaian context had different
foci. Darko-Adjei (2019), for example, examined the use and effects of the smart-
phone as a learning tool in distance education at the University of Ghana and found
that the distance-learning students found it easy to use a smartphone in their aca-
demic activities and that enhanced their perceived usefulness of using a smartphone
for learning activities. Gyamfi and Gyaase (2017) also assessed the effect of inte-
grating ICT to teaching and learning in Universities on students’ performance. The
results showed a marked improvement in the students’ performance. See also (Djan,
& George, 2016; Fianu et al., 2020; Freeman et al., 2019; Larbi-Apau et al., 2018).
Prior to COVID-19, the mode of delivery of teaching and learning in the
University of Ghana was primarily face-to-face. Like many other institutions of
higher learning in the world, the once conventional university was compelled by the
COVID-19 pandemic to migrate its teaching and learning activities to the online
mode. The literature reveals that research on the coronavirus pandemic, its effects
on education and strategies to deal with it abound in the international settings
(Huang et al., 2020; Mohmmed et al., 2020; Murphy, 2020). However, studies that
focus on COVID-19 and emergency education strategies within the Ghanaian con-
text seem to be non-existent. This situation has led to a gap in our knowledge about
the emergency remote learning tools that are available and students’ knowledge of
such tools in the University of Ghana. To fill this knowledge gap, this study investi-
gated the level of knowledge of University of Ghana students about emergency
remote learning during the COVID-19 pandemic. The aim was to determine the
online teaching tools available in the University of Ghana and the level of knowl-
edge of students about emergency remote learning. To achieve this aim, the follow-
ing research questions were posed.
1. What emergency remote teaching and learning tools are available at the
University of Ghana?
2. What is the level of knowledge of students about emergency remote learning?
3. What is the relationship between gender, knowledge and usage of emergency
remote learning?
It is hoped that findings from this study might bring to the fore students’ level of
knowledge about emergency remote learning tools. This would be useful in
24 J. Sedofia and E. Ampadu
planning to meet the needs of every student and potentially lead to the achievement
of the global and local goals on quality education as enshrined in the Sustainable
Development Goal 4 (SDG 4).
Conceptual Exploration
Personalised learning involves tailoring and pacing teaching to meet the needs
and learning preferences of different learners so as to connect to the learners’ inter-
ests and experiences and meet the needs, abilities and interests of every student
through shaping curriculum and learning activities to the individual (Bartle, 2015).
Personalised learning aims at creating an educational system that responds directly
to the diverse needs of every individual rather than merely imposing a ‘one size fits
all’ model on students (Bates, 2014; Williams, 2013). ‘The “one size fits all”
approach no longer works in education’ (Jasute et al., 2016, p. 1078). The new nor-
mal has provided educators and learners with the opportunity to adjust their teach-
ing and learning to fit the varied conditions and diversity in our societies. In places
where access to Internet and other online learning tools is problematic, students are
introduced to other forms of learning such as lessons on radio and TV.
There is a growing belief that digital technologies offer a more effective means of
operating in higher education than the traditional university setup with its fixed
buildings and estates, costly face-to-face procedures and arcane conventions of aca-
demic time, space, place and status (Selwyn, 2014). This belief may be responsible,
at least in part, for the increased reliance on digital technologies in higher educa-
tional institutions. As the world of technology continues to see key advancements,
the virtual learning space has welcomed newer and more effective tools for teaching
and learning. The role of technology in education has thus become a key component
in the instructional curricula of many institutions offering programmes in education
(Allen & Seaman, 2006 as cited in Barr & Miller, 2013; Benta et al., 2014). A study
by Baran et al. (2011) revealed that there is a gradual change in the roles of teachers
and the nature of the teaching process because of ongoing trends in online educa-
tion. The study which focused on the competencies of online teachers sought to
provide a comprehensive outline of online teaching tools, approaches and method-
ologies, as captured in the literature.
Elsewhere, Son (2011) explored the need for a much wider awareness creation
on potential online teaching and learning tools, especially within the writer’s study
scope: online tools for language teaching. Some key online teaching tools or plat-
forms outlined by the researcher within categorised groups include Learning/con-
tent management systems (Blackboard, Drupal, Sakai, Joomla, and Moodle),
Communication tools (yahoo messenger, Skype, TokBox, Windows Live
Messenger), Live and virtual worlds (Elluminate, Livestream, OpenSimulator,
ActiveWorlds) and so on. Newer online tools and frameworks for teaching and
learning have been examined in several other studies. With the current trends of
social media platforms like WhatsApp, YouTube and Facebook which provide the
options of ‘going live’ with a discussion and having others join in ‘real time’, the
place of social media in online education is further taking shape (Dlamiri, 2017;
Fee, 2013;). Akande et al. (2020) revealed that Facebook Live, Google Classroom,
26 J. Sedofia and E. Ampadu
Web-based learning platforms, Zoom and Microsoft’s Team are the topmost emerg-
ing technologies with which respondents were familiar, while the topmost social
media platforms with which they were familiar are Facebook, Twitter, Instagram,
WhatsApp, Telegram, Snapchat and YouTube. Earlier, Iqbal and Rehman (2016)
explored the views of students about Facebook as an instructional tool in Lahore
College for Women University (LCWU) and University of the Punjab (PU). The
results showed that Facebook was an important online learning tool which is flexi-
ble in use and not time specific.
In another study to assess the pros and cons of using media applications like
Zoom and Skype for teaching, Dharma et al. (2017) underscored the key roles these
technological tools continue to play by providing options that allow teachers and
students to engage in e-learning, in a similar fashion as the off-line learning sys-
tems. With integrated options such as the screen-sharing capabilities in Skype and
Zoom, the use of presentations (PowerPoint) is easily enabled for effective teaching
and learning. The onslaught of the current COVID-19 pandemic has, however,
caused an exponential use of the Zoom application in particular, not only within the
education sector but also across all other sectors of life and work (Clopper et al.,
2020). Abidin and Saputro (2020) explored students' experiences in using Google
Classroom as a mathematics learning space. The study revealed that Google
Classroom has good potential to support students’ learning as students could access
the learning resources provided by the teacher at anytime and anywhere. During the
COVID-19 lockdown and school closures, Google Classroom became one of the
popular digital tools for online teaching and learning because of the flexibility and
relative convenience it offers. It provides a virtual alternative to the traditional
classroom.
Learning management systems (LMSs) are among the technological tools used
in teaching and learning online. According to Srichanyachon (2014), a learning
management system is a Web-based software application, which is designed and
used to manage teaching and learning (content, student interaction, assessment,
reports of learning progress and student activities). LMSs allow teachers and stu-
dents to upload or download content, resources and assessment. There is an incon-
trovertibly endless list of LMSs. The popular ones include Moodle, Sakai, ATutor,
Claroline, MyGuru2, MyLMS, Blackboard, SuccessFactors, SumTotal, Litmos,
Angle learning, Geo learning, Cornerstone, Connect Edu, SAKAY, Digital Chalk,
Docebo, SaaS LMS, TalentLMS, Firmwater LMS and Design2Leran (Chaubey &
Bhattacharya, 2015; Kasim & Khalid, 2016). The role of LMSs in higher education
cannot be underestimated. In a study to investigate the perceptions and use of the
Sakai LMS among distance learning students of the University of Ghana, Darko-
Adjei (2018) revealed that though there was a universal awareness of the Sakai LMS
by the students, most of them said that they did not have the intention to use the
Sakai LMS due to some perceived challenges.
COVID-19 and Emergency Education Strategies in University of Ghana: Students… 27
Although the use of e-learning systems and tools is not a new phenomenon, it
appears that the knowledge levels of many teachers and students remain low with
respect to effectively engaging online learning frameworks. The obvious unfamil-
iarity of most students with online learning tools has been observed and associated
with the key challenges (i.e. poor technical knowledge, low computer literacy,
adaptability struggles) most of them face in trying to maximise the benefits of these
virtual platforms (Kumar, 2015).
For example, Narh et al. (2019) found that poor computer skills, weak knowl-
edge of Internet handles and the lack of effective time management skills were fac-
tors that constrained students’ efficient use of e-learning platforms. Their study
revealed that 70% (28) of the respondents sampled identified poor computer skills
as a factor that inhibited their efficient use of e-learning platforms and systems.
Sixty-five per cent (26) and 77.5% (31), respectively, of the respondents also identi-
fied weak knowledge of Internet handles and poor time management as a factor that
hampered their efficient use of virtual learning platforms. This suggests a limited
knowledge capacity of a good number of students concerning how to properly use
virtual platforms like Sakai (a key virtual platform adopted by the University of
Ghana, for instance) and other available platforms.
In contrast to the findings of Narh et al. (2019), however, Popovici and Mironou
(2014) suggest that students are generally open to innovations within the e-learning
space, as many more are ‘digital natives and use technology as an integral part of
their everyday lives’ (p. 1518). The study which sought to explore students’ percep-
tions of using eLearning technologies, further revealed that 98.11% of the 115 par-
ticipants considered that they have ‘a medium and advanced expertise in using a
computer or laptop’, while 96.52% declared the same level of expertise for Internet
usage (search engines, e-mail, etc.).
Gulatee et al. (2018) also carried out a study on students’ ownership of technol-
ogy devices, their access to software and Web-based utilities and their related pref-
erences. It included the devices that instructors use in the classroom, how students
use online learning systems provided by the university and students’ skill levels
when using technology for learning. The aim was to provide a long-term compara-
tive analysis across a Thai University to determine if students’ and lecturers’ use of
technology for teaching and learning had changed. The findings indicate that
although students used mobile devices (phones and tablets) to access online learn-
ing materials, overall, most students and staff lacked basic knowledge in using
information technology for study purposes. In a different study, Hamzah et al.
(2019) surveyed 247 users of MOOC from Universiti Teknologi Malaysia (UTM) in
order to measure students’ level of knowledge on the importance of the use of
MOOC and its application in teaching and learning. The results showed that the
level of knowledge, usage, acceptance and effectiveness was high among the
students.
28 J. Sedofia and E. Ampadu
Methods
Based on the purpose of the study, the descriptive survey research design was cho-
sen to investigate University of Ghana students’ knowledge of online teaching and
learning during the second semester of the 2019/2020 academic year when the
University was forced to close down and move to emergency remote teaching and
learning because of the COVID-19 pandemic. More specifically, the design was
chosen to find answers to the research questions guiding the study.
The target population was all University of Ghana students. For the selection of
our sample, the survey instrument which was designed by the researchers via
Google doc forms was circulated to the various students’ platforms, and a total of
265 undergraduate and postgraduate students, 142 (53.6%) females and 123 (46.4%)
males, with a majority of the respondents 210 (79.2%) between the ages of 20–25
years completed it. The survey instrument consisted of three parts. The first part
contained three items and was used to elicit students’ background information. The
second section had 15 items and was used to gather information about the different
online teaching tools available at the University of Ghana. The third and final part
consisted of 20 items, and these questions elicited students’ views about their
knowledge and usage of online learning and teaching tools.
The data collection process started when the University gave an official commu-
nique that the rest of the semester was to be conducted online using various online
platforms but more specifically, the Sakai learning management system and Zoom.
As highlighted earlier, a 38-item questionnaire was circulated to the various stu-
dents’ platforms for completion. After scrutinising the data for correctness and
completeness, they were entered into SPSS version 21.0 and analysed using both
descriptive (frequencies and percentages) and inferential (T-test) statistics. The
Cronbach Alpha reliability estimate of the instrument was 0.71. Two main ethical
considerations of anonymity and confidentiality were adhered to throughout the
research process.
Results
To answer this question, the participants were asked to indicate the level of the
availability of 15 online teaching tools in the University of Ghana and the results is
depicted in Table 1.
From Table 1, various online learning tools are available and used for teaching
and learning during the period that the University was closed, and all lessons were
conducted via virtual mode. Analysis of the results from Table 1 shows that four
main learning tools were available and used during this period (i.e. Sakai LMS,
COVID-19 and Emergency Education Strategies in University of Ghana: Students… 29
Zoom, Telegram and WhatsApp). Sakai was the most available and commonly used
learning tool with an overwhelming majority (97.7%) of the respondents indicating
that it was either sometimes or always available for teaching and learning. This was
followed by Zoom, with about 91.3% of the respondents indicating that it was either
always or sometimes available. This may be because the two tools were the official
tools recommended by the University during the virtual learning period. In addition,
an overwhelming majority (92.8%) of the respondents indicated that the WhatsApp
learning tool was either always or sometimes available for learning. The possible
reason for this may be the user-friendly nature of this tool or the accessibility of this
learning tool. The analysis of the results suggests that the majority of these students
are not familiar with the numerous online tools for learning. This can therefore be
considered a great concern in our quest for becoming competitive in this era of
technology and the presence of the pandemic, where all students are expected to use
varied online learning tools to learn and develop an understanding of the concepts
learnt. It is therefore imperative to introduce these students to the use of more online
tools to help them to be able to compete at both the national and international levels.
To find answers to this research question, the respondents were asked to indicate the
extent to which they agree or disagree with 20 items. These items were further cat-
egorised into four main themes (access to a smartphone or computer, knowledge of
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apercevoir. Comme il parle fort bien le français, l’anglais et
l’allemand, la conversation est des plus faciles ; quelques tasses de
thé bien chaud, quelques verres de vieux vin circulent, et le brave
gouverneur semble enchanté de la bonne idée que nous avons eue
de venir le voir.
En un instant, il est assailli de questions. Voici ce que j’ai appris
ce jour-là, au sujet des fameux Patagons, objets de notre légitime
curiosité.
Il n’y a pas un seul Patagon à Punta-Arenas, mais on en voit
deux ou trois fois par an, le plus souvent en été ; or, nous sommes à
la fin de l’hiver. Poussés par la nécessité, ils viennent, au nombre
d’une cinquantaine environ, échanger des dépouilles de guanaque,
d’autruche, de puma et de renard contre de l’eau-de-vie, du tabac,
des couvertures et des vêtements. Hommes et femmes sont, il est
vrai, d’une taille au-dessus de la moyenne, mais qui n’a rien
d’extraordinaire. Le corps est bien proportionné, et les pieds, que
l’on dit souvent être énormes, sont simplement en rapport avec la
taille. Magellan, qui leur donna ce nom de Patagons, à cause de la
grandeur de leurs pieds, ne les vit pas sans doute de bien près, sans
quoi il eût remarqué que c’étaient les peaux de bête roulées dont ils
se servaient en guise de souliers qui leur donnaient cette apparence
bizarre. Les navigateurs qui vinrent après lui en firent des récits non
seulement exagérés, mais fréquemment contradictoires.
Les Patagons qui occupent cette partie du pays, la plus
méridionale du monde habité, appartiennent à la race des Indiens
Tehuelches. Ils ont quelques coutumes étranges, dont l’une des plus
originales est l’extrême importance qu’ils accordent à la manière
d’ensevelir leurs morts. Ils croient nécessaire que le corps du défunt
soit placé exactement dans la même position qu’il occupait… avant
sa naissance, et s’ils craignent que la rigidité cadavérique ne
s’empare trop rapidement du sujet, ils n’hésitent pas à commencer
l’ensevelissement avant qu’il ait rendu le dernier soupir. On plie avec
soin le moribond, de manière que son menton touche à ses genoux
et qu’il occupe le moindre espace possible ; c’est là le principal ;
ensuite on le coud bien serré dans un cuir frais, qui doit se resserrer
davantage en se desséchant, et on le dépose dans le sable, à une
très faible profondeur, avec ses armes et quelques aliments.
Je n’ai pu avoir aucun renseignement positif sur la religion des
Patagons, et il y a apparence qu’ils n’en professent aucune, malgré
l’idée du grand voyage indiquée par le soin de placer de la nourriture
à la portée du mort. Quelques voyageurs prétendent cependant
qu’ils adorent le soleil, contrairement aux indigènes de la Terre-de-
Feu, qui adoraient la lune.
Le chiffre des Indiens Patagons répandus sur tout le territoire
n’est pas exactement connu. A Punta-Arenas, on estime qu’il n’y en
a pas plus de quatre ou cinq mille en tout. Ce qui paraît à peu près
certain, c’est que les Patagons ainsi que les Indiens Pampas, et très
probablement les Araucans, sont destinés à disparaître et non à se
fondre dans les races nouvelles qui peuplent le continent sud-
américain.
Le Chili a fait de Punta-Arenas un pénitencier, tenu assez
sévèrement et gardé par un navire de guerre, depuis qu’une révolte
des convicts, suivie d’un pillage en règle de la petite ville, a invité le
gouvernement à prendre des mesures de précaution sérieuses. La
population de cette pauvre colonie est de douze cents âmes environ
et, malgré les louables efforts du gouvernement chilien, il est
douteux qu’elle puisse jamais prendre un développement de quelque
importance. D’ailleurs, le percement de l’isthme de Panama, qui
aura lieu tôt ou tard, détruira bien vite tous les établissements qui
pourront exister dans le détroit et rendra pour jamais ces mornes
rivages à l’éternelle solitude.
Notre rentrée à bord fut une véritable odyssée. Comme on devait
appareiller le lendemain matin à quatre heures et que l’équipage
était fatigué, il avait été convenu que la Junon n’enverrait pas
d’embarcation pour prendre les retardataires. Sauf les deux veilleurs
de quart, tout notre monde dormait donc profondément dans son
hamac ou dans sa couchette, lorsque nous nous présentâmes sur le
petit môle décrépit. Nous cherchons le canot que le capitaine du port
avait mis, tout à l’heure, si obligeamment à nos ordres. Point de
canot. Il fait un froid de loup ; une bise glaciale qui vient de caresser
les cimes neigeuses de la Terre-de-Feu souffle à nos oreilles ; la
perspective d’une nuit de faction sur cette plage n’a rien de
réjouissant. Nous commençons par donner au diable les Chiliens, la
colonie, les Patagons, Magellan et la Junon elle-même, ce qui nous
réchauffe un peu ; puis, revenant à des sentiments plus pratiques,
nous lançons dans l’espace des appels à toute volée.
Au bout de quelques minutes, nous voyons un fanal qui s’en va
de l’avant à l’arrière. L’espoir renaît dans nos cœurs ; nous
redoublons nos hurlements désespérés…; le fanal s’arrête et
descend dans une embarcation qui vient à nous, vigoureusement
nagée. Hourra pour les braves marins ! Non, trois fois, cent fois
hourra ! car ce sont quatre de nos camarades qui, n’ayant pas pris
sur eux de faire réveiller le commandant pour demander qu’il donne
l’ordre de nous envoyer une embarcation, ont obtenu de l’officier de
quart la permission de venir nous chercher eux-mêmes.
Nous embarquons après avoir déposé dans le fond du canot
deux marins restés « à la traîne », qu’un ancien de l’expédition
Pertuiset, devenu cabaretier, a impitoyablement grisés. A minuit et
demi, gelés, transis et trempés, nous gravissions l’échelle de
coupée,
En mer, 9 octobre.