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    Stephanie Vanderhorst Operations Manager Resume

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    dreyesfinuliar
    Stephanie Vanderhorst is an experienced senior leader seeking a new opportunity. She has over 10 years of experience in aged care and disability services, including roles managing staff, clients, budgets, and implementing improvements. Her skills include workforce management, communication, team leadership, and using various software programs.

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    Stephanie Vanderhorst Operations Manager Resume

    Uploaded by

    dreyesfinuliar
    31 views2 pages
    Stephanie Vanderhorst is an experienced senior leader seeking a new opportunity. She has over 10 years of experience in aged care and disability services, including roles managing staff, clients, budgets, and implementing improvements. Her skills include workforce management, communication, team leadership, and using various software programs.

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    Stephanie Vanderhorst is an experienced senior leader seeking a new opportunity. She has over 10 years of experience in aged care and disability services, including roles managing staff, clients, budgets, and implementing improvements. Her skills include workforce management, communication, team leadership, and using various software programs.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    31 views2 pages

    Stephanie Vanderhorst Operations Manager Resume

    Uploaded by

    dreyesfinuliar
    Stephanie Vanderhorst is an experienced senior leader seeking a new opportunity. She has over 10 years of experience in aged care and disability services, including roles managing staff, clients, budgets, and implementing improvements. Her skills include workforce management, communication, team leadership, and using various software programs.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Stephanie Vanderhorst stephaniejadek@outlook.

    com
    0420 417 235

    Summary:

    Experienced senior leader with effective team building, communication, and presentation skills. I’m highly self-motivated and
    excel in a fast-paced and high-pressured environment; communicate effectively at all levels; grasp and apply new procedures
    quickly; and adapt readily to the demands of the position.

    Skills and Attributes:

    • Proficient workforce management with focus on staff wellbeing and financial sustainability
    • Ability to enhance communication and build professional relationships with a customer service focus.
    • Ability to support and lead teams to work well under changing operational environments.
    • Ability to lead, document and progress project work with a focus on operational and financial improvement.
    • Effective time management skills with the ability to be flexible and adequately identify and prioritize workload to
    successfully achieve position objectives.
    • Technological skills including Microsoft Suite, Riskman, PayGlobal, Emplive and CareLink+

    Professional Experience:

    Rostering & Allocations Manager – Residential Aged Care | Jewish Care Victoria 2022 - Current

    • Monitoring of each residential home’s progress to consistently achieve target minutes of care per resident per day.
    • Measure, analyse and report on workforce labour costs including agency usage and overtime.
    • Optimise rostering and staff management practises in residential facilities to align with budget while maintaining high-
    quality care throughout homes.
    • Facilitate regular meetings, training and informational sessions with administration and rostering staff of each home to
    transition centralised practises and meet performance deliverables/KPIs.
    • Collaboration with residence managers and site staff of each facility to understand and meet their workforce,
    recruitment and rostering needs that align with their existing resident profile.
    • Analyse data trends within permanent and casual workforces to inform future change implementation for continuous
    improvement. Updates provided to executive management on a regular basis.
    • Centralised oversight of rostering process from end to end for the homes to best utilise staff allocation based on care
    needs and ensuring appropriate staffing levels.
    • Directed project to develop and implement best practice rostering guide for complete rostering processes and
    procedures aligned with centralised practises.
    • Collaboration with IT team to develop business case for time and attendance scheduling software.
    • Centralised and coordinated operational oversight of recruitment practises for residential aged care including updating
    process for interviewing and onboarding through to orientation and site start.

    Achievements:
    • 50.2% improvement in agency labour costs across residential facilities in 12 month period
    • 74.6% improvement in overtime labour costs across residential facilities in 12 month period
    • 54.4% improvement in permanent part time vacancies across residential facilities in 10 month period
    • Internal casual workforce of support worker and registered nurses grown from 6 to 119 employees in 10 month period

    Team Leader – Workforce & Provider Management Team Leader – Home Care | VMCH 2021 - 2022

    • Mentoring team of staff with daily operations, task delegation, regular meetings, and organizational change
    implementation
    • Collaborating with internal stakeholders to identify areas of improvement, including recruitment and procurement.
    • Management of community support worker employment, orientation, pay roll, supervision, and ongoing employee
    requirements including PPE and departmental COVID compliance requirements for the remote workforce.
    • Investigation of incidents, feedback, and complaints through Riskman with the result to resolve/escalate as required.
    • Implementation and rollout of compliance management system, Linksafe. Including auditing external providers
    registrations in accordance with legislative and organizational requirements.
    • Positive relationship building and management with external contractors to maintain brokerage partnerships for Home
    Care clients in metro and rural Victoria.
    Stephanie Vanderhorst stephaniejadek@outlook.com
    0420 417 235

    Home Care Package Case Manager – Home Care | VMCH 2020 - 2021

    • Managed caseload of 50+ HCP consumers, providing support and guidance


    • Develop and implement consumer documentation including budgets, care plans and risk assessments.
    • Implementation of updated government and organizational requirements in line with industry standard
    • Regular meetings with consumers with detailed documentation and time recording for auditing purposes.
    • Coordination of relevant health, social and respite services
    • Investigating and resolving consumer complaints, including assisting in commission responses
    • Communicating and engaging with external service providers

    Supported Accommodation Team Leader – Disability Services | VMCH 2019 - 2020

    • Supporting residents with NDIS plan reviews and budget planning


    • Mentoring team of staff with daily operations, regular meetings, and organizational change implementation.
    • Managing site workforce in line with SIL budget and individual care requirements
    • Maintaining up to date resident supporting documentation
    • Liaising with resident families, employers, and medical professionals
    • Incident investigation for staff and residents with the requirement to resolve accordingly.

    Staffing and Allocations Officer – Disability Services | VMCH 2017 – 2019

    • Coordinating 1:1 NDIS services for a portfolio of 100+ clients across Metro Melbourne areas
    • Coordinating casual staff for service coverage across 20+ supported accommodation sites.
    • Liaising with clients, families, staff, and agencies to arrange and confirm services.
    • Administrative support though Microsoft suite, email, phone, Emplive (payroll) & Carelink+ (rostering)
    • Maintaining current client documents and staff registrations and police checks, in accordance with legislative and
    organizational requirements.

    Residential Support Worker & OHS Representative – Disability Services | VMCH 2015 – 2017

    Program Supervisor & Educational Support Staff – Yarra Ranges Special Development School 2013 - 2016

    Education:

    Certificate IV in Disability 2013

    Certificate III in Customer Contact 2012

    Certificate III in Business Administration 2012

    References:

    Available upon request

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