This document discusses how dental teams can meet patients' expectations. It separates expectations into clinical and non-clinical categories. For non-clinical expectations, reception should welcome patients, explain treatments and fees, and schedule appointments to meet primary concerns. Clinically, teams must provide transparency about treatments, use understandable terminology, be open to questions, seek feedback, involve patients in treatment plans, prioritize patient well-being, ensure confidentiality, and demonstrate care, concern and compassion. Meeting expectations builds trust between patients and their dental team.
This document discusses how dental teams can meet patients' expectations. It separates expectations into clinical and non-clinical categories. For non-clinical expectations, reception should welcome patients, explain treatments and fees, and schedule appointments to meet primary concerns. Clinically, teams must provide transparency about treatments, use understandable terminology, be open to questions, seek feedback, involve patients in treatment plans, prioritize patient well-being, ensure confidentiality, and demonstrate care, concern and compassion. Meeting expectations builds trust between patients and their dental team.
This document discusses how dental teams can meet patients' expectations. It separates expectations into clinical and non-clinical categories. For non-clinical expectations, reception should welcome patients, explain treatments and fees, and schedule appointments to meet primary concerns. Clinically, teams must provide transparency about treatments, use understandable terminology, be open to questions, seek feedback, involve patients in treatment plans, prioritize patient well-being, ensure confidentiality, and demonstrate care, concern and compassion. Meeting expectations builds trust between patients and their dental team.
This document discusses how dental teams can meet patients' expectations. It separates expectations into clinical and non-clinical categories. For non-clinical expectations, reception should welcome patients, explain treatments and fees, and schedule appointments to meet primary concerns. Clinically, teams must provide transparency about treatments, use understandable terminology, be open to questions, seek feedback, involve patients in treatment plans, prioritize patient well-being, ensure confidentiality, and demonstrate care, concern and compassion. Meeting expectations builds trust between patients and their dental team.
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Meeting Your Patients’ E
Ethics and Professionalism in Dentistry
Ghada Yaakoub 202001340
Presented to: Dr. Ahmad Tarabay Patient
Dental team
Clinical Non-clinical Unrealistic
expectations expectations Expectations
Meeting non-clinical expectations: to meet the non-clinical expectations of a
patient,the following points must be met: 1- The first call with the patient: the receptionist must welcome the patient in good manners, explain all available treatments, fees, set an appointment suitable for the patient and manage his primary concern. Example: if the patient is in pain, prescribe over the counter medication to alleviate the pain prior to treatment. 2- Patients’ arrival: appropriate welcoming and escorting to the waiting room must be performed, and the patient must be informed of any possible waiting time in case of unexpected complication with the previous patient. Proper dental and history taking while the patient is in the waiting room.
Meeting clinical expectations:
1- Make sure that necessary information is accessible “transparency”: the dental team must continue to provide the patient with all information during the treatment, the patient must not be put in the dark.Lack of information will cause the patient to develop anxiety and unrealistic expectations. For example, following a composite restoration, the patient is informed about possible post- operative sensitivity, nature of this sensitivity, how long it is supposed to last and when to contact the dentist again. Also, the patient might attend the clinic having incorrect information from the internet or others’ experiences, the dentist must correct such information. Example,if the patient expects to restore a badly constructed tooth with composite restoration because his sibling had the same scenario,the dentist must acknowledge the patient that his case is different and minimal restoration is not applicable in his case. 2- Use terminology that is understood by the patient and avoid any overwhelming medical terms. 3- Stay open for any inquiries: the dentist must listen and allow the patient to ask any questions regarding the treatment and avoid any abrupt shift in treatment without prior notice. 4- Allow constant feedback: in order to avoid any issue to become a complaint, the whole dental team must be open for any feedback whether positive (to make these actions consistent) or negative (to correct any misbehavior) 5- Include the patient in the treatment plan: after diagnosis, the available treatments must be discussed with the patient, and get his approval before initiating. 6- Place the patient’s interest before your own: this means that the overall well-being of the patient must be the primary concern of the dental team, even if this means less income or prolonged time of treatment. 7- Confidentiality: the patient must feel safe and assured that all data will remain confidential, this builds trust between the patient and the dental team. 8- The dental team must be qualified, show care, concern and compassion. References: -Large, A. Managing patient expectations. BDJ Team 7, 31 (2020). https://doi.org/10.1038/s41407-020-0431-9 - Lateef F. (2011). Patient expectations and the paradigm shift of care in emergency medicine. Journal of emergencies, trauma, and shock, 4(2), 163–167. https://doi.org/10.4103/0974- 2700.82199