ICT ContactCenterServices 9 Q1 LAS3 FINAL
ICT ContactCenterServices 9 Q1 LAS3 FINAL
ICT ContactCenterServices 9 Q1 LAS3 FINAL
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Activity Sheet Quarter 1 – LO 1.1
Safety Measures:
OHS Policies and Procedures
REGION VI – WESTERN VISAYAS
Republic Act 8293, section 176 states that: No copyright shall subsist in any
work of the Government of the Philippines. However, prior approval of the
government agency or office wherein the work is created shall be necessary for
exploitation of such work for profit. Such agency or office may, among other things,
impose as a condition the payment of royalties.
The TLE 9 – ICT (Contact Center Services) Activity Sheet will help you
facilitate the leaching-learning activities specified in each Most Essential Learning
Competency (MELC) with minimal or no face-to-face encounter between you and
learner. This will be made available to the learners with the references/links to ease
the independent learning.
I. Learning Competency
Apply computer basic operation procedures; Observe OHS policies and
procedures in computer operation and internet navigation in accordance with
requirements (TLE_ICTCC9CO-Ia-j-1)
During the olden times, all tasks are being done manually. There were no
televisions and projectors to entertain people, no calculators to compute
numbers nor printers to make manuscripts. Everything was done through hand
manipulated machines alone.
Extreme caution however should be always observed in the use of the said
devices.
There are three steps to manage health and safety at work: (1.) Spot the
Hazard (Hazard Identification), (2.) Assess the Risk (Risk Assessment) and (3.)
Make the Changes (Risk Control). You can use these three Think Safe steps
to help prevent accidents at work.
Assessing the risk means working out how likely it is that a hazard
will harm someone and how serious the harm could be.
Whenever you spot a hazard, assess the risk by asking yourself two
questions:
How likely would the hazard harm me or someone else?
How badly could I or someone else be harmed?
For example, (1) Ask your teacher for instructions and training before
using equipment, (2) Ask for help in moving or lifting heavy objects, and (3)
Tell your teacher if you think a work practice could be dangerous.
If you are not sure of the safest way to do something during work
experience, always ask your teacher.
3. Make the Changes
Physical Hazards
One of the most common physical hazards involving computer
users is cables running across the floor. If someone trips, falls, and
hurts himself because of a cable you ran across the floor,
someone (you or the teacher) has a serious legal negligence
problem. If you need to temporarily run a cable across the floor,
place a “danger” sign similar to those "wet floor" signs used by cleaning
services.
For cables that are temporary but will need to run across the floor for a
longer period of time, use "gaffers tape". Gaffers tape is a heavy tape with
strong adhesive to stick to the floor. For long term cable routing there is a wide
variety of cable organizing devices like cable ties, cable wraps, and cable
raceways which can be used to run cable safely along the wall or ceiling.
For computer users, such as those working as call center agents and
telemarketers, long period of hours in front of the computer can also cause
harm in the different body parts. For example, eye strain may be prevalent if a
person works in front of the monitor for long hours. Back pains, muscle pains,
stiff neck, cramps, and headaches may also occur if the pressure in sitting for
long hours would not be addressed immediately. Prolong typing, use of the
mouse and gaming pads In the long run may cause a person to acquire serious
illnesses like carpal tunnel syndrome (which may be caused by hand strain),
and other similar diseases.
Mechanical Hazards
When working on electronic equipment, ask yourself “Is there any
way this equipment could hurt me?”. Simple printing troubleshooting
for example might do you harm when you stick your hand in a printer
and suddenly the paper feed arm moves, feeding not only paper
through the printer, but a piece of your finger too.
When working on electronic equipment, always be alert to any possibility of
being hurt by moving parts, hot components, or sharp edges.
Chemical Hazards
There is a wide array of chemicals used with electronic equipment.
There are display cleaning chemicals, keyboard cleaning chemicals,
compressed gas dirt and dust removers, and many cleaning
solvents. Some of these chemicals can be harmful if accidentally
swallowed, get on bare skin, or get in eyes. Before using any chemicals for
electronic equipment always read the warnings and instructions on the label.
Also, be very careful when dealing with inkjet printer cartridges, or laser printer
toner cartridges and Ink bottles/ containers for printers with continuous ink
system. Ink and toner can stain skin, clothing, and carpet. Unintentional
ingestion of these liquids may also cause serious harm.
Here are some guidelines which you need to follow in observance of the OHS:
1. Clean the area before and after using it to maintain sanitation and prevent
accidents.
2. Handle all electrical equipment carefully. This includes plugging electrical
cords and switching buttons and switches with dry hands while applying just
the right amount of pressure on the said parts.
3. Check all signal pins and alignment to avoid incorrect connections.
4. Do not use excessive force if things do not quite slip into place.
5. Do not clean your system with wet cloth or any liquid detergents. Use air
duster or blower instead in cleaning the system.
6. Do not eat nor drink when working on your computer. Keep food and drinks
away from the area.
7. Do not move the computer system while it is turned on.
8. Hold cards by the edges to avoid touching chips or the edge connectors on
the expansion cards.
9. If there is a need to open the system unit, unplug the power connector from
the socket when working on your computer to avoid accident.
10. Recognize contingency measures during workplace accidents, fire, and
other emergencies.
11. Always pull the cable connector on the handle and not on the cable itself.
12. Hazard/risks in the workplace and their corresponding indicators are
identified to minimize or eliminate risk to co‐workers, workplace, and
environment.
13. Read and follow instructions on the manual carefully.
Netiquette
The use of the computer system is maximized with the
development of a communication medium known as the Internet.
Although the Internet is an open source for most of your needs,
there are still limitations on its use. It is therefore beneficial to
remember some guidelines to follow in browsing the Internet.
RESPECT is an important word to remember in the use of the Internet.
S - Stealing the work of others is a no-no. Naming their works as your own is a
good example of this. Most of the time, we are unaware that we are violating a
person’s intellectual property rights in the conduct of such act.
Suggestions on how to
Situation Type of Hazard
prevent harm in the workplace
1. Open electrical cord
wirings/exposed wirings
2. Unlabeled monitor
cleaning solution
3. Ink bottles and
cartridges in precarious
positions
4. Leaving peripheral
devices haphazardly
5. Loose cables on the
floor
6. Printer placed in
unstable positions
7. Wet laboratory floor
8. Working with
computer monitors for
long period of time
9. Improper use of dust
removers and other
tools
10. Sticking of finger in
an active printer
B. Learn more about Computing Health and Safety by visiting the following link:
http://www.youtube.com/watch?v=T8qGO7XQ0Uw
“Computing Health and Safety” uploaded by Mr. Christopher Barnatt
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