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    Tle-Fos-9-11-Q1-Wk 1-D1

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    REYMOND SUMAYLO
    The lesson plan includes 5 learning objectives focused on identifying reservation types, their importance, and available options. Students will participate in group activities to explore, firm up, and deepen their understanding of regular, confirmed, and guaranteed reservations. They will role play receiving reservations and be evaluated through a multiple choice quiz.

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    Tle-Fos-9-11-Q1-Wk 1-D1

    Uploaded by

    REYMOND SUMAYLO
    241 views7 pages
    The lesson plan includes 5 learning objectives focused on identifying reservation types, their importance, and available options. Students will participate in group activities to explore, firm up, and deepen their understanding of regular, confirmed, and guaranteed reservations. They will role play receiving reservations and be evaluated through a multiple choice quiz.

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    TLE-FOS-9-11-Q1-WK 1-D1

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    The lesson plan includes 5 learning objectives focused on identifying reservation types, their importance, and available options. Students will participate in group activities to explore, firm up, and deepen their understanding of regular, confirmed, and guaranteed reservations. They will role play receiving reservations and be evaluated through a multiple choice quiz.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    241 views7 pages

    Tle-Fos-9-11-Q1-Wk 1-D1

    Uploaded by

    REYMOND SUMAYLO
    The lesson plan includes 5 learning objectives focused on identifying reservation types, their importance, and available options. Students will participate in group activities to explore, firm up, and deepen their understanding of regular, confirmed, and guaranteed reservations. They will role play receiving reservations and be evaluated through a multiple choice quiz.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 7

    Daily Lesson Plan for TLE 9/11 – Common Competency

    Front Office Services


    Quarter 1 –Week 1- Day 1

    I. Content Standards: Receiving and processing reservations.


    Performance Standards: Independently receives and processes reservations.
    Learning Competency: Reserve reservation request TLE_HEFS9- 12RR-Ia-1.

    Learning Objectives:
    1. Identify the types of reservations.
    2. Value the importance of handling customer reservation.
    3. Give customers the types of reservations available.

    II. Topic: Receive and Process Reservations


    Subject Area: TLE 9/11 – Front Office Services
    Materials:
    TV, laptop
    III. Procedures:

    TEACHER’S ACTIVITY STUDENT’S ACTYIVITY

    Preliminaries:
     Call a student to lead the prayer (Prayer)
     Greet the students and ask their
    feelings
     Check the attendance
     Establish classroom rules

    Motivation

    Let the students arrange the jumbled


    letters and form it into words (Answer: RESERVATIONS)
    (ERSAVITOSERSN)

    If you hear the words Reservations,


    what comes first in your mind? (Students answers may vary)

    Lesson Proper:

    A. Explore

    Activity 1 (Fan and Pick Activity)

    Direction: Group the students into five


    and let them choose one (1)
    representative to pick a question for
    them to answer by group. Each group
    will be given ¼ sheet of Manila Paper
    and a Pentel Pen. The teacher will fan
    the strips in front of the student. Give
    them three (3) minutes to do the activity.
    When the time ends, let them post their
    answers by group.

    Strip 1-
    1. The place where guests go when
    they arrive at the hotel.

    Strip 2-
    1. It is the process of booking rooms
    before the arrival of the guests in
    order to ensure their availability
    at the time the guests check in.

    Strip 3-
    1. It refers to an agreement that a
    hotel makes to hold a room until
    cut-off date and time.

    Strip 4-
    1. Reservations that have been
    verified.

    Strip 5-
    1. An agreement that the hotel
    makes to hold a room for when a
    guest arrives.

    Are you done class? Are your answers Student: Not sure sir/ma’am.
    correct?

    For you to check whether your answers


    are correct or not we will have another
    activity.

    B. FIRM UP

    ACTIVITY 2- WORLD CAFĒ


    ACTIVITY

    Direction: Post 5 Cafés in different


    corners of the room. With the same
    group of students, let them research in
    each café. Instruct the students to bring
    notebook and ballpen for them to write
    some important information in each café.
    Group 1 will start in Café 1, Group 2 in
    Café 2, Group 3 in Café 3, Group 4 in
    Café 4 and Group 5 in Café 5. Give 1
    minute to research in each Café. Remind
    each group to move when they will be
    told to do so.
    WORLD CAFĒ 1

    Front office refers to the front


    desk or reception area or the core
    operations department of the hotel.
    This would include the reception
    and front desk, as well as
    reservations, sales, and marketing,
    housekeeping and concierge. This is
    the place where guest go when they
    arrive at the hotel.

    WORLD CAFĒ 2

    Reservation is the process of


    booking rooms before the arrival of
    the guests to ensure their
    availability at the time the guests
    check in.

    WORLD CAFĒ 3

    Regular reservations refer to an


    agreement that a hotel makes to
    hold a room until cut-off date and
    time. If the guest does not arrive by
    that time, the room maybe sold to
    other guests.

    WORLD CAFĒ 4

    Confirmed reservations apply


    when the terms of reservation have
    been verified. Both the hotel and
    the reserving party agree on the
    dates, rates and billing
    arrangement, room type and other
    arrangement. This type of
    reservation is confirmed to the
    guest verbally or in writing through
    mail, e-mail, or fax.
    WORLD CAFĒ 5

    Guaranteed reservations are an


    agreement that the hotel makes to
    hold a room for a guest arrives. In
    return, the guest or his sponsor
    assures payment for the room using
    his credit card, or his company
    account or by making a pre-
    payment. Unless the reservation is
    properly cancelled, the guest is
    billed for the room, including the
    applicable taxes.

    Time is up! Go back to your respective


    group.

    Now, based on the research you had, do


    you want to change your answers?
    Defend why you change it.

    (Note: Allow the students to change their


    answers but be sure to let them explain)

    C. DEEPEN

    This time, we will discuss the types of


    reservations.

    ACTIVITY 3- CALL A FRIEND


    (DISCUSSION)

    Direction: The teacher will facilitate the


    discussion by flashing on the
    TV/projector the types of reservations
    and call one student to answer. If a
    student cannot answer the question,
    he/she can call a friend (the one that
    raises his/her hand) for a help.

    (Note: Discuss the types of reservations)

    ACTIVITY 4- WE HAVE…WHO
    HAS…

    Direction: Each group will be given a


    card with a set of questions and
    answers. They will read the question
    through reading in the first round,
    rapping in the second and singing in a
    tone of a Psalm Hymn in the third round.
    The first group will start to read the who
    has set. Repeat the process until the
    first group who reads the question will
    be the last to answer.

    D. TRANSFER

    ACTIVITY 5 - COACH AND PLAYER

    Instruction: Let the students find a


    partner. One will act as a player and the
    other one will act as a coach. Give each
    group a tag board or let them use one
    notebook. The player has the right to
    dictate the answer and the coach has no
    right to change the dictated answer of
    the player. The coach will just write what
    the player had dictated. Flash the
    question on the TV/Projector or on the
    chalkboard within 30 seconds and after
    30 seconds to let them raise their tag
    boards/notebooks. Instruct the students
    to raise their tag boards/notebooks when
    they will be told to do so and flash the
    correct answer/s. Let them exchange
    their role in every set.

    Set 1- The place where guest go when


    they arrive at the hotel.
    Answer: Front Office

    Set 2- The process of booking rooms


    before the arrival of the guests in order
    to ensure their availability at the time
    the guests check in.
    Answer: Reservation

    Set 3- The type of reservations that apply


    when the terms of reservation have been
    verified.
    Answer: Confirmed Reservation

    Set 4-An agreement that the hotel makes


    to hold a room for a guest arrives.
    Answer: Guaranteed Reservation

    Set 5- The type of reservations that a


    hotel will hold a room until cut-off date
    and time.
    Answer: Regular Reservation

    IV- GENERALIZATION

    ACTIVITY 6 - CABBAGE RELAY

    Instruction: Make a cabbage made of


    paper with a question written on every
    leaf of the cabbage. Pass the cabbage one
    by one as the teacher plays a music.
    When the music stops, a student picks
    one leaf and let him/her read the
    question and waits for answer.

    (Note: The teacher may ask different


    questions aside from the sample
    questions below) Student: The four types of reservation
    are Regular Reservation, Confirmed
    Reservation and Guaranteed
    What are the types of reservation? Reservation.

    Student: Front Office

    If you are the guest, what place are you


    going to go when you arrive at the hotel? Student: (Answers may vary)

    Why it is important for us to identify the


    specific type of reservation the client’s
    wanted to book?

    V. EVALUATION

    MULTIPLE CHOICE: Choose the best answer. Write only the letter on the space
    provided before each number.

    _____ 1. The place where guests go when they arrive at the hotel.
    a. Front Office b. Lobby c. Concierge d. Kitchen

    _____ 2. The process of booking rooms before the arrival of the guests in order to
    ensure their availability at the time the guests check in?
    a. Reservation b. Regular Reservationc. Confirmed Reservation
    d. Guaranteed Reservation

    _____ 3. The following are types of reservations EXCEPT, ____________.


    a. Reservation b. Regular Reservation c. Confirmed Reservation
    d. Guaranteed Reservation

    _____ 4. If you are the guest, what place are you going to go when you arrive at the
    hotel?
    a. Front Office b. Lobby c. Concierge d. Kitchen

    _____ 5. Why is it important for us to identify the specific type of reservation the
    clients’ want to book?
    a. to give an effective and efficient service to the client
    b. to ensure the smooth running of the service provided
    c. to obtain the accurate necessary information from the client
    d. all of the above

    V. ASSIGNEMENT

    Research about the types of Reservation Options.

    Prepared by:

    EVA JOY J. MANGA


    Teacher III

    Layout by:

    JOSE ROGER B. ACABO


    Teacher II

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