Management A Faith Based Perspective 1st Edition Cafferky Solutions Manual
Management A Faith Based Perspective 1st Edition Cafferky Solutions Manual
Management A Faith Based Perspective 1st Edition Cafferky Solutions Manual
Romans 12:2 And do not be conformed to this world, but be transformed by the renewing of
your mind, that you may prove what the will of God is, that which is good and acceptable and
perfect.
Micah 6:8 He has told you, O man, what is good; And what does the LORD require of you But to
do justice, to love kindness, And to walk humbly with your God?
Mark 9:35 And sitting down, He called the twelve and said to them, "If anyone wants to be first,
he shall be last of all, and servant of all." 36 And taking a child, He set him before them, and
taking him in His arms, He said to them, 37 "Whoever receives one child like this in My name
receives Me; and whoever receives Me does not receive Me, but Him who sent Me."
Mark 12:28 And one of the scribes came and heard them arguing, and recognizing that He had
answered them well, asked Him, "What commandment is the foremost of all?" 29 Jesus answered,
"The foremost is, 'Hear, O Israel! The Lord our God is one Lord; 30 and you shall love the Lord
your God with all your heart, and with all your soul, and with all your mind, and with all your
strength.'
Ephesians 2:10 For we are His workmanship, created in Christ Jesus for good works,
which God prepared beforehand, that we should walk in them.
Front-loading Activity
Consider using one of the In-class Exercises at the end of the chapter as a means to introduce
the essential question that follows.
As you conclude the lectures and class discussions of the material in the chapter, return to the
essential question. Divide the class into small groups and ask the groups to propose possible
answers to the essential question. Then ask students to put in their own words an essential
question which embraces the major learning point from this chapter from their perspective.
Alternatively, in follow up to the class period emphasis on the material, engage in an online
threaded discussion or blog exploring the essential question ideas of the students.
LEARNING OBJECTIVES
Understand the three dimensions of being, thinking, and action in management.
Be aware of the big issues in the field of management from both the secular and religious
perspectives, and explain how a Christian worldview influences management thinking
and action.
Throughout this text the student will encounter 3. Management Pyramid (Exhibit 1-3 and
models – these are graphical/text representations Exhibit 1-4)
of a concept – that help make the “invisible”
visible. Models simplify and focus – that is their
a. .The Management Pyramid focuses
power AND their problem. Simplification can attention on three central dimensions of
leave important factors out or suggest easy management:
theoretical “answers” to complicated “real i. Being and Becoming: Who we are as
world” challenges. And, focus may lead us to individuals, organizations and as a
ignore or trivialize what may turn out to be
essential.
community - our identity, spirituality,
Some people might dismiss the importance and values, character, moral standards,
substance of “feeling” in management. Feelings worldview, assumptions, virtues,
are far more than mere emotions. Feelings are purpose, and calling.
emotionally charged attitudes that reflect how ii. Thinking and Feeling: mental
we think AND respond to issues and people.
“Intuition” can be thought of as having roots in
awareness of self, of others, and of the
both thinking and feeling. situation; emotions, patterns of thinking,
perception, worldview that characterize
Exhibit 1-3 is illustrative, not exhaustive – and us as individuals, organizations and as a
verses should be examined in their context. community.
iii. Action
b. T three “levels apply to individuals,
Ask: How would you critique the organizations and communities – in fact,
Management Pyramid Model? What concerted progress must involve coordination
does it leave out – and what would and cooperation at all three levels
they add to the model? What does it c. The model doesn’t have to imply that
over-simplify? How does it compare religious beliefs, thoughts, and actions are
to other management models such as always consistent. Once a person becomes a
Maslow’s Hierarchy of Needs? Christian. It means that the Christian attempts
to live a consistent life.
Being and becoming can suggest “character
traits” – moral and mental qualities (such as
d. Research into human behavior has confirmed
honesty, frugality and ingenuity. Ask students that we are not always consistent.
how such character traits are developed and Psychologists call our inconsistencies
sustained over time. cognitive dissonance.
e. Actions involve both consideration (decisions)
Ask: What is the impact of spiritual and commitment. Action changes things –
inconsistency – and how it might be thinking/feeling only changes our minds.
resolved? This text in later chapters will focus attention
on the commitment and coordination of
Ask: Imagine workplace situations resources and the importance of excellence in
where the three levels of the model execution.
might be in disharmony resulting in
“cognitive dissonance?”
Ask:
How does this conceptual model
encourage thinking about faith
integration?
Can our actions ever influence
who we are?
Is it appropriate to apply this
model at the society level?
The questions at the bottom of page 9 of the text 4. Faith Perspective on Management
are excellent discussion starters. Here are some a. The goal of this book is to help Christian
other questions to ask related to the top set of
questions:
managers develop a better understanding of
1. In what ways could the Christian faith help how their religious faith influences their
or encourage managers to be more management thought and action and how
effective” they can be more effective and efficient as a
2. Would you expect Christian workers to be Christian manager.
more productive than non-Christian
workers in general – and why?
b. Big Questions. This text is not about
3. How should Christians balance economic providing answers to every question – rather
vs. environmental concerns? the aim is to help students explore questions
4. Would you think that strong Christian that will arise in their journey toward
beliefs would help or hinder a manager’s business excellence and Christian maturity.
ability to communicate in the organization?
c. The Concept of Worldview.
These two “common” worldview elements need i. Worldview is “a set of
to be explored. Ask students what the workplace presuppositions—assumptions which
implications of these two ideas could be. may be true, partially true, or entirely
false—which we hold—consciously or
Sometimes teachers focus on “knowing all the
subconsciously, consistently or
answer.” Effective teaching practice often seeks inconsistently— about the basic makeup
to engage students by asking the BIG of our world.”
QUESTION or stating a BOLD PREMISE. For ii. 1. Worldview: attempts to see every area
example, “Discuss why managers should be paid of life and thought as an integrated
more than the people who actually produce a
product or service?”
whole; is exploratory; is pluralistic;
guides social behavior; and it is a work
EVERYONE has a worldview – a set of beliefs in progress
that underlie the way we see and make sense of iii. Elements of a Christian worldview that
our world. That worldview can be thought of as are common to many Christian traditions
a “mindmap constellation” made up of:
fully AND partially formed ideas
include the following fundamental
long-held AND recently acquired ideas beliefs:
Carefully evidenced ideas AND ideas held wit a) Spiritual and material dimensions of
little evidence life cannot be separated. Life is an
integrated whole.
b) The standard (norms) of conduct in
the spiritual and material
There are many different ways to approach the dimensions of life is guided by the
bible ranging from seeing it as a book of wisdom
just like other “scriptures” of other faiths, to
faith community’s interpretation of
belief that the bible is the unique, infallible and the Bible.
exclusive Word of God.
Ask:
Why is worldview important?
Does worldview reduce the
importance of the traditional
“big issues?”
What are the questions you have
regarding management?
What management topics would
you like to learn about?
Ask:
Which perspective is most
interesting to you?
Which is most useful? Why?
Exhibit 1-15 charts out the differing demands 7. Transitioning from non-management to
and perspectives of managers vs. employees. management roles and responsibilities. (see
Exhibit 1-15)
Point out that even non-management workers
have to do some managing, if for no other
reason, they must manage their own tasks and
coordinate their efforts with other workers,
vendors and/or customers.
Ask:
Have any of you (or someone you
know) had the opportunity to
transition from a non-management
role to a managerial role? What was
it like for you?
Consider that tension is not entirely bad. Pianos 8. Managerial Tensions
and guitars that lose their tension become “out of a. The pressures of priority and time
tune.” Bicycle spokes that lose their tension
cause the wheel to wobble and be “out of
management
round.” Students who feel no tension to study for b. Exposure to criticism
an exam may put little effort into their c. Dealing with contradictory needs and desires
preparation. SO, remind students that tensions of subordinates and superiors
also represent opportunities and motivation to d. Ambiguity
handle our responsibilities with drive and
maturity.
e. Dealing with information imperfections
f. Coping with change and uncertainty
Ambiguity, trade-offs, dilemma, and paradox is g. Making difficult and controversial trade-offs
the language of uncertainty. The purpose of this h. Choosing between two or more unpleasant
discussion is to remind students that effective alternatives (dilemmas)
(and efficient) managers must develop a whole
range of understandings and competencies to
i. Dealing with paradox
successfully handle their work. There are no j. High stakes, high risk choices
simple answers to the complex and challenging
responsibilities of managing.
Ask:
Which of these tensions have you felt
as a student, and how have you
handled these (encourage students to
talk about their successes and
failures)?
Which of these tensions do you feel
best prepared to handle today – and
which do you feel less able to handle
– and why?
How well is your business education
preparing you to handle these
tensions?
How are these tensions different
from “emotional tension?”
Why does managerial work contain
tensions?
Invite students to look up definitions of
“tension.” Ask: What is constructive
about tension in these definitions?
Some of these questions do not have a “right” answer.” These questions are not meant to have
students just parrot back what the textbook says. Remind students that the questions are meant to
be catalysts for them to think deeply and creatively about the textbook material, and then to
encourage them to respond thoughtfully and creatively to the issues the question is addressing.
Remind that simple “yes” or “no” answers are not what you are looking for and that it is as
important WHY a student believes something as it is WHAT they believe.
This being said, we are able to discern between effective and ineffective responses by the
following criteria:
Does the response reflect and accurate understanding of what the textbook said (definition of
terms especially)?
(For written answers) Is the response well written (spelling, grammar)?
Does the response reflect an understanding of the primary intent of the question?
Does the response properly address workplace concerns versus being too vague and/or
unapplied?
Does the response clearly discuss both WHAT the student believes and WHY they believe
that?
Students could utilize the Managerial Pyramid to discuss how ACTIONS may be similar but
THOUGHTS/FEELINGS and BEING/BECOMING may differ. The student might also note that being a
Christian does not automatically bestow on a person skill, competency and experience.
2. Do you think that managers who are actively involved with a faith community
should get better performance out of their organizations than managers who are not
actively involved? Why or why not? Will their performance be different, or will
their experience be different?
Many students may want to say that there would be no difference – use this an occasion to discuss the fact
that REAL faith makes a REAL DIFFERENCE in all areas of our lives. If they believe faith frequently has
little workplace impact, press them a bit as to whether this SHOULD be the case.
3. As a middle manager what would you do to break “the vicious cycle” described in
this chapter?
This refers to the material in Exhibit 1-11. “Cures” suggested to break the vicious cycle might be rooted in
the actual faults listed in the table – for instance, senior managers could practice active listening – restating
the subordinates’ statements, asking for clarification, and stating the points made by the subordinate in a
different ways.
4. In terms of how you think as a manager, contrast the difference between “behavior
patterns” and “systemic structures.”
This question focuses attention on the contrast between relational/interpersonal patterns of behavior, and
those policies and procedures designed into the organization.
5. What are the weaknesses of the being–thinking–action model? What does it leave
out? Does it fairly characterize life’s experience as you see it?
6. When you read the description of dilemmas and paradoxes, what situations came to
mind that you have experienced in your life?
Hopefully students will discuss issues related to the need to make sense of all we have experienced, as well
as the need to debate/deliberate issues in group setting.
8. If being drives thinking, which in turn drives behavior, how can action change who
you are?
As we act we experience results, which may cause us to rethink our assumptions, our understanding of
issues, and so on.
Student responses should highlight the value of experience – making decisions with real consequences,
learning the ways things “really” work on the job. Experience gives us a firmer grip on human nature –
especially our own.
As a follow-up question you could ask, “Which of the roles is most important?” or “Which of the roles
calls for the most skill?”
11. If you had $100 to spend on your entire management education, how much would
you spend, and why, on the following items? Theory and principles Practice.
There is no right answer here – but it is very important that students explain their “why” clearly and
convincingly.
12. What are the potential downside risks of each of the following?
a. Learning management on the job rather than in school.
b. Learning management in school rather than on the job
Learning management on the job rather than in Learning management in school rather than on the
school – downside risks include … job – downside risks include …
Would be industry specific – foodservice Schools focus on concepts and models that might
management is different from managing a apply in many situations – but could be
manufacturing plant inapplicable to a particular work situation
OJT is very operational and focuses on how to get Most school education focuses on ideas about
things done – experience does not necessarily people in general – handling relationships well
teach us how those things get done (productively) may receive little attention
OJT often focuses on technical skills, providing Most school education is abstract rather than
less of a foundation in conceptual skills concrete. There often is little time spent on
practical application of abstract ideas to real world
settings.
Practice makes “permanent,” not necessarily It is hard to really retain “book learning” without
“perfect.” What works in one workplace setting the practical experience to hand those ideas on.
may be just the wrong thing in another,
13. Reflect on a personal experience you have had with a manager. Was this manager
successful? To what degree did each of the following contribute to the manager’s
success (or lack of it): human relations skills, technical skills, conceptual skills?
This question related to an older model to describe the skill set that each level of management would need
to successfully do their job.
14. What important management perspectives can we learn from Ephesians 4:1–16
(Unity in the Body of Christ)?
Eph 4:1-16 Therefore I, the prisoner of the Lord, implore you to walk in a manner worthy of the calling
with which you have been called, Eph 4:2 with all humility and gentleness, with patience, showing
tolerance for one another in love, Eph 4:3 being diligent to preserve the unity of the Spirit in the bond
of peace. Eph 4:4 There is one body and one Spirit, just as also you were called in one hope of your
calling; Eph 4:5 one Lord, one faith, one baptism, Eph 4:6 one God and Father of all who is over all
and through all and in all. Eph 4:7 But to each one of us grace was given according to the measure of
Christ's gift. Eph 4:8 Therefore it says, "WHEN HE ASCENDED ON HIGH, HE LED CAPTIVE A
HOST OF CAPTIVES, AND HE GAVE GIFTS TO MEN." Eph 4:9 (Now this expression, "He
ascended," what does it mean except that He also had descended into the lower parts of the earth? Eph
4:10 He who descended is Himself also He who ascended far above all the heavens, so that He might
fill all things.) Eph 4:11 And He gave some as apostles, and some as prophets, and some as
evangelists, and some as pastors and teachers, Eph 4:12 for the equipping of the saints for the work of
service, to the building up of the body of Christ; Eph 4:13 until we all attain to the unity of the faith,
and of the knowledge of the Son of God, to a mature man, to the measure of the stature which belongs
to the fullness of Christ. Eph 4:14 As a result, we are no longer to be children, tossed here and there
by waves and carried about by every wind of doctrine, by the trickery of men, by craftiness in deceitful
scheming; Eph 4:15 but speaking the truth in love, we are to grow up in all aspects into Him who is
the head, even Christ, Eph 4:16 from whom the whole body, being fitted and held together by what
every joint supplies, according to the proper working of each individual part, causes the growth of the
body for the building up of itself in love. (New American Standard bible)
15. What important management perspectives can we learn from Luke 16:1–13
(Parable of the Shrewd Manager)?
Luke 16:1-13 Now He was also saying to the disciples, "There was a rich man who had a manager, and this
manager was reported to him as squandering his possessions. Luke 16:2 "And he called him and said
to him, 'What is this I hear about you? Give an accounting of your management, for you can no longer
be manager.' Luke 16:3 "The manager said to himself, 'What shall I do, since my master is taking the
management away from me? I am not strong enough to dig; I am ashamed to beg. Luke 16:4 'I know
Management A Faith Based Perspective 1st Edition Cafferky Solutions Manual
what I shall do, so that when I am removed from the management people will welcome me into their
homes.' Luke 16:5 "And he summoned each one of his master's debtors, and he began saying to the
first, 'How much do you owe my master?' Luke 16:6 "And he said, 'A hundred measures of oil.' And
he said to him, 'Take your bill, and sit down quickly and write fifty.' Luke 16:7 "Then he said to
another, 'And how much do you owe?' And he said, 'A hundred measures of wheat.' He *said to him,
'Take your bill, and write eighty.' Luke 16:8 "And his master praised the unrighteous manager because
he had acted shrewdly; for the sons of this age are more shrewd in relation to their own kind than the
sons of light.
Luke 16:9-13 "And I say to you, make friends for yourselves by means of the wealth of unrighteousness,
so that when it fails, they will receive you into the eternal dwellings. Luke 16:10 "He who is faithful in
a very little thing is faithful also in much; and he who is unrighteous in a very little thing is unrighteous
also in much. Luke 16:11 "Therefore if you have not been faithful in the use of unrighteous wealth,
who will entrust the true riches to you? Luke 16:12 "And if you have not been faithful in the use of
that which is another's, who will give you that which is your own? Luke 16:13 "No servant can serve
two masters; for either he will hate the one and love the other, or else he will be devoted to one and
despise the other. You cannot serve God and wealth."
This is a very challenging passage, and that is why it was chosen! Students may find it difficult to
understand why the “business owner” praised the shrewdness of his subordinate manager who actually
“cheated” him. Encourage the students to “step around” this issue and to focus on the specifics the story
presents:
Effective managers understand the desires of their superiors
Effective managers build mutually beneficial relationships with others
Seeking to be faithful in smaller and “less important” tasks will often pay off by promotion to
greater levels of responsibility
16. What responsibility do humans have for those persons who are unable to contribute
productive labor in society?
This question is aimed to begin a discussion about our moral and spiritual obligations to others – it may
also lead to a discussion of social responsibility of companies to stakeholders in their community. Students
will disagree about the breadth of their individual/corporate responsibility. Be sure to have them express
WHY they believe what they believe. Also, consider probing them with HOW these responsibilities should
be carried out.
Several In-class Exercises are designed to engage students in debate and discussion of important issues.