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CLASS – IX SUBJECT: INFORMATION TECHNOLOGY
Part – B (Domestic Data Entry Operator)

Unit – 1 Introduction to IT–ITeS Industry
One mark Questions:
1. The information is the result of data processing.

2. ITeS is also called web-enabled services or remote services.
3. Acronym of GDP Gross Domestic Product.
4. Acronym of MNCs Multinational Companies.
5. Acronym of ISPs Indian Service Providers.
6. Acronym of GIC Global In-house Centers.
7. Acronym of PIN Personal Identification Number
8. Acronym of CAD Computer Aided Design
9. A computer can be used from home to study a wide range of online training courses.
10. People can enroll themselves in the electoral roll through the State Election Commission portal.
11. Cardiac Screening Machine displays the physiology of the heart and it displays the movements inside
the heart.
12. A lot of business transactions happen through Internet called E-commerce.
13. E-governance are ICT applications are used by the government to communicate and provide
various services to the People.
Questions and Answers:
1. What do you understand by the term IT and ITeS?

Information Technology (IT) means creating, managing, storing and exchanging information. IT
includes all types of technology used to deal with information, such as computer hardware and software
technology used for creating, storing, and transferring information.
Information Technology enabled Services (ITeS) Information Technology that enables the business
by improving the quality of service is Information Technology enabled Services (ITeS). ITeS is also
called web-enabled services or remote services.
2. What is BPO and write some of the BPO services.

Business Process Outsourcing (BPO) services means performing business operations through an
outside service provider.
Some of the BPO services are as follows:
(a) Financial and Accounting Services
(b) Taxation and Insurance Services
(c) E-Publishing and Web Promotion
(d) Legal Services and Content Writing
(e) Multimedia and Design Services
(f) Document Management Services
(g) Software Testing Services
(h) Health Care Services
3. What is the role of BPM industry in India?
The IT BPM (Business Process Management) industry has been fueling India’s growth. In addition to
contributing towards the country’s Gross Domestic Product (GDP) and exports, the growth of the IT
BPM industry has provided India with a wide range of economic and social benefits which includes
creating employment, raising income levels, and promoting exports.
4. What are the four main sub-sectors in the IT-BPM industry?
IT-BPM industries are categorized along the following parameters:
• Sector the organization is serving
• Type as well as range of offering the organization provides
• Geographic spread of operations
• Revenues and size of operations
5. Give examples of use of IT in everyday life.

In our daily life, we use washing machines, microwave oven and many other products using which
have embedded software. We can store all the information about our important work, appointments
schedules and list of contacts in a computer.
6. How is IT used in libraries?

Each book has a barcode associated with it. This makes it easier for the library to a keep track of books
and the availability of a specific book. Computer software is used to issue and return the book. Each
book in the library has a magnetic strip attached to it that is deactivated before the book can be
borrowed.
7. What are the various processes of education where IT is used?

Computers and Information Technology are extensively used in education for teaching-learning and
assessment.
(a) ICT in the classroom
(b) Education — anywhere anytime
(c) Teaching aids and media
(d) Learning Management System (LMS)
8. For what purpose is IT used in business?

Computers are used in business organisations for payroll calculation, budgeting, sales analysis, financial
forecasting, managing and maintaining stocks. A lot of business transactions happen through Internet
called e-commerce.
9. Which are the prominent areas where IT is used in science and engineering?
Scientists and engineers use computers for performing complex scientific calculations, Computer Aided
Design (CAD) or Computer Aided Manufacturing (CAM) applications are used for drawing, designing
and for simulating and testing the designs.
10. List the various uses of IT in a banking system.

Every activity of a bank is now online. The customer’s data and transactions are recorded by computers.
Recurring deposits (e-RD), Fixed deposits (e-FD), money transfer from one account to another (NEFT,
RTGS), online transactions are done using Internet. Bank customers use Automated Teller Machines
(ATM) for cash deposits and withdrawal, or to view current balance.
11. Which are the different areas of healthcare where IT is used? And how?
The computerised machines are used for ECG, EEG, Ultrasound and CT Scan. The variety of measuring
instruments and surgical equipment are used to monitor patients’ conditions during complex surgery.
(i) Computerised Axial Tomography Machine (CAT)
(ii) MRI (Magnetic Resonance Imaging Machine)
(iii) Electrocardiogram (ECG) Machine
(iv) Cardiac Screening Machine
(v) EEG (Electro encephalography) Machine
(vi) Blood Sugar Testing Machine
(vii) Blood Pressure Measuring Machine
12. How IT is useful in the government and public service?

The government uses large-scale computer applications in its daily operations and is actively encouraging
e-governance practices. Digital India and e-governance initiative of Government of India are best
examples of this. Government and Non-Governmental Organisations (NGOs) as well as International
Government Agencies use ICT applications to communicate and provide various services to the people
and is called as e-governance.
13. What are the pros and cons of using ICT?
Pros
1.Communication - Speed / time – money can be saved because it’s much quicker to move information
around. With the help of ICT, it has become quicker and more efficient.
2. Globalization - Video conferencing saves money on flights and accommodation. ICT has not only
brought the countries and people closer together, but it has allowed the world's economy to become a
single interdependent system to contact either a business or family member.
3. Cost effectiveness - It feels free to send an email (although it isn’t); it’s without doubt cheaper than
phone calls. ICT has also helped to automate business practices, thus restructuring businesses to make
them exceptionally cost effective.
4.Greater Availability - ICT has made it possible for businesses to be automated giving clients access
to a website or voicemail 24 hours a day, 7 days a week
5.Bridging the cultural gap
6.Creation of new jobs
Cons
1.Lack of job security – Experts in a wide variety of fields believe that ICT has made job security a big
issue, since technology keeps on changing nearly every day. This means that individuals need to be
constantly studying or at least keeping up with changes in their profession, if they want to feel secure
in their jobs to be secure.
2.Privacy - Though information technology may have made communication quicker, easier, and more
convenient, it has also brought along privacy issues. From cell phone signal interceptions to e-mail
hacking, people are now worried about their once private information becoming public knowledge.
3.Reliability of Information – Anyone with access to a computer and an internet connection internet
can start a blog or post something up on a website, so just because something’s on the web doesn't
mean it’s reliable. A prime example of this is the open source encyclopedia, Wikipedia, although
considered a good source of information it is not recognized by academic institutions as a trustworthy
reference.
4.Computer Viruses: Computer viruses, worms, Trojans, malware, spam, phishing- any or all can cause
chaos and disrupt our daily lives
5.Expansive - too expansive to afford.
6.Lack of experience - hard for teachers to use with a lack of experience using ICT tools.
14) What are the advantages of IT BPM Industries?

(a) BPO service providers in India invest in hi-tech hardware and software to deliver the best of
services. They follow quality checks to ensure error free and exceptional service.
(b) Government of India is encouraging the BPO Industry in India by providing necessary infrastructure
and logistical support.
(c) BPO Industry in India is highly developed and capable of delivering numerous types of BPO
services in exceptional quality.
15.Define the following terms-

i. MNCs: MNCs have their headquarters outside India but operate in multiple locations worldwide
including those in India. They cater to external clients (both domestic and/or global).
ii. ISPs: ISPs started with their operations in India. Most of these organisations have their
headquarters
in India while having offices in many international locations. While most have a client base, which is
global as well as domestic, there are some that have focussed on serving only the Indian clients.
iii. GIC: GIC organisations cater to the needs of their parent company only and do not serve external
clients. This model allows the organisation the option to keep IT Operations in-house and at the
same time take advantage of expanding their global footprint and offering opportunities for
innovation in a cost-effective manner.
16. List the various uses of IT in a banking system.
• ATM
• Online Money Transactions
• UPI (Paytm, Amazon Pay, Google Pay, etc.)
• E banking
17.List any 5 websites of the Indian government which provide IT enabled services to the people.
• www.cbse.nic.in
• https://www.irctc.co.in/
• https://www.nic.in/
• https://www.uppclonline.com/
• https://www.upsc.gov.in/
18. Define the use of ICT Applications in Education in Classrooms
• e-learning classrooms;
• smart-board presentations;
• videos on experiments;
• creation of images and video;
• desktop publishing of magazines, letters and documents;
• educational games;
• learning using the CD-ROM media; and
• gathering educational information on the Internet.

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CLASS – IX SUBJECT: INFORMATION TECHNOLOGY

Part – B (Domestic Data Entry Operator)

One mark Questions:

1. The information is the result of data processing.

Questions and Answers:

1. What do you understand by the term IT and ITeS?

2. What is BPO and write some of the BPO services.

5. Give examples of use of IT in everyday life.

6. How is IT used in libraries?

7. What are the various processes of education where IT is used?

8. For what purpose is IT used in business?

10. List the various uses of IT in a banking system.

12. How IT is useful in the government and public service?

14) What are the advantages of IT BPM Industries?

15.Define the following terms-

18. Define the use of ICT Applications in Education in Classrooms

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