SETH ANANDRAM JAIPURIA SCHOOL

SESSION 2022-23
QUESTION BANK Topic: Ch – 1 IT & ITes Enabled Services
Class :IX Subject: Foundation of Information Technology Prepared by: Ms. Manisha Khare

Multiple Choice Questions (MCQ):

Q1. ICT stands for :

a. Information and Communication Technology
b. Information and Communication Terminology
c. Information and Common Technology
d. Information to Communication Technology

Ans: A

Q2. ITeS stands for :

a. Information Technology enabled Services
b. Information Technology end Services
c. Information Technology enabled Server
d. None of the above

Ans: A

Q3. Information Technology (IT) means creating, managing, storing and exchanging information.(T/F)
a. True
b. False
Ans. a. True

Q4. Result of data processing is called ___________

a. data
b. raw data
c. information
d. none of the above
Ans. c. information

Q5. _____________ refers to the processes of creating, managing, storing, and sharing data.
a. Hardware Technology
b. Software Technology
c. Information Technology
d. None of the above
Answer: c. Information Technology

Q6. B2B stands for ___________.

a. Business to Business
b. Best to Business
c. Business to Best
d. Best to Best
Answer: a. Business to Business
Q7. Performing business operations through an outside service provider is referred to as ______________
services.
a. Business Process Outsourcing (BPO)
b. Back Processing Outsourcing (BPO)
c. Best Processing Outsourcing (BPO)
d. None of the above
Answer :a. Business Process Outsourcing (BPO)
Q8. GDP stands for ____________.
a. Grass Domain Product
b. Gross Domestic Product
c. General Domain Product
d. All of the above
Answer: b. Gross Domestic Product

Q9. Scientists and engineers use computers for _________.

a. Complex scientific calculations
b. Computer Aided Design
c. Computer Aided Manufacturing
d. All of the above
Answer: d. All of the above

Q10. Which of the following are benefits of IT in business?

a. IT helps in reaching more potential customers
b. IT provides better service to customers
c. Both of the above
d. None of the above
Ans. c. Both of the above

Q11. ITeS is also called __________________that cover the entire operations which exploit Information
Technology for improving the efficiency of an organisation.
a. web-enabled services
b. remote services
c. both of the above
d. none of the above
Ans. c. both of the above

Q12. Information Technology that enables the business by improving the quality of service is___________
a. IT
b. ICT
c. ITeS
d. None of the above
Ans. c. ITeS

Q13. BPO stands for ___________________

a. Business Process Out
b. Busy Process Outsourcing
c. Business Process Office
d. Business Process Outsourcing
Ans. d. Business Process Outsourcing

Q14. BPM stands for ______

a. Business Process Manager
b. Business Process Management
c. Business Protocol Management
d. None of the above
Ans. b. Business Process Management

Q15. MNC stands for ____________

a. Multiple National Companies
b. Multinational Companies
c. Multinational Credit
d. None of the above
Ans.b. Multinational Companies

Q16. MNCs have their headquarters _______ India.

a. Outside
b. Inside
c. None of the above
Ans. a. Outside

Q17. Barcode on a book makes it easier for the library ______________

a. to a keep track of books.
b. to check availability of a specific book
c. Both of the above
d. None of the above
Ans. c. Both of the above

Q18. E-learning and smart-board presentations are showing integration of ICT in __

a. Library
b. Office
c. Classroom
d. None of the above
Ans. c. Classroom

Q19. LMS stands for _____________________________

a. Learning Mostly in School
b. Learning Management System
c. Life Management System
d. None of the above
Ans. b. Learning Management System

Q20. Business transactions happen through Internet called _________

a. E-Commerce
b. E-Business
c. E-Transaction
d. None
Ans. a. E-Commerce

Q21. PIN (reference to Credit card ) stands for ________

a. Personal Income Number
b. Private Identification Number
c. Personal Identification Number
d. None of the above
Ans. c. Personal Identification Number
Q22. _______ applications are used for drawing, designing and for simulating and testing the designs.
a. CAD
b. CAM
c. Both of the above
d. None of the above
Ans. c. Both of the above

Q23. ATM (in banking) stands for ____________

a. Automated Teller Machines
b. Automatic Transfer Machine
c. Automated Teller Money
d. None of the above
Ans. a. Automated Teller Machines

29. What are the advantages of using ICT technologies in the education department?
a. E-learning classrooms
b. Smart-board presentations
c. Video on experiments
d. All of the above
Ans d. All of the above

35. MRI Stands for _____________.

a. Magnetic Resonance Imaging Machine
b. Major Resource Imaging Machine
c. Main Resonance Imaging Machine
d. None of the above
Ans a. Magnetic Resonance Imaging Machine

SHORT ANSWER QUESTIONS:

1. What do you understand by the term IT and ITeS?

Answer –
a. IT – The term “information technology” refers to the process of creating, managing, storing, and
transferring data. IT covers all forms of technology that deal with data.
b. ITeS – ITes Stands for Information Technology enabled Service, ITeS helps the business to improve the
quality of service. ITeS, also known as web-enabled services or remote services, refers to all operations that
use information technology to improve an organization’s productivity.

2. What are BPO services?

Answer – Business process outsourcing (BPO) is a business practice in which an organization contracts with
an external service provider to perform an essential business function or task. BPO service plays an
important role in improving business performance.
The following are some examples of BPO services:
 Data Entry
 Customer Support
 Marketing
 Human Resources
 Finance & Accounting

3. What are BPM or IT-BPM services?

 Information Technology and Business Process Management or IT-BPM is when foreign brands,
multinationals, and even start-ups engage the services of a third-party vendor to manage certain aspects of
their work operations.

4. What is the difference between BPO & BPM Industry?

Ans: BPO, short for Business Processing Outsourcing, is the business that focuses on tasks, ranging from
manufacturing products to providing customer care. On the other hand, BPM short for Business Process
Management, is the process of dealing with or controlling things or people more effectively and efficiently to
an over-changing environment.

5. What is the difference between IT & ITes industry?

Ans: Information Technology (IT) means creating, managing, storing and exchanging information using all
types of technology to deal with information. ITeS: Information Technology that enables the business by
improving the quality of service is Information Technology enabled Services (ITeS).

6. Name some areas where IT is used.

Information technology has number of application in various areas like:
a) Business and Industry g) Hotel Management m) Video Games
b) Education and Training h) Railways n) Mobile Phone
c) Science and Technology i) Education o) Financial System
d) Entertainment j) Weather Forecasting p) Inventory Control
e) Airlines k) Scientific Applications q) Insurance
f) Banking l) Information Kiosks

7. How is information technology used in homes?

Ans: Information technologies aid us in doing chores at home in three principal ways: (1) by controlling the
appliances we use for housework, (2) by establishing local networks for home communications and control,
and (3) by directly providing electronic information and transaction services from the home.

8. How is I.T used at workplace?

Ans: Information technology is building communications networks for a company, safeguarding data and
information, creating and administering databases, helping employees troubleshoot problems with their
computers or mobile devices, or doing a range of other work to ensure the efficiency and security of business
information.

9. Mention the uses of I.T in education.

Ans: Information Technology is a worldwide accepted educational instrument designed to increase the
effectiveness and efficiency of the educational system. Computers are mainly used to improve the learning
system. Online learning and remote training are among new education forms.

10. Discuss the usage of I.T in the field of entertainment.

Entertainment technology helps people not relax and enjoy some free time. The latest technology has been
revolutionized daily entertainment. These entertainment technologies include video games, virtual worlds
and online role-playing games, recreational social networking technologies.

11. Discuss the impact of I.T in Banking.

The biggest revolution came in banks is Digitization. Banking process is faster than before and more reliable.
Maintenance and retrieval of documents and records have become much faster and easier. Computerized
banking also improves the core banking system

12. How has I.T impacted railways?

IT plays a vital role in railways. It made it more efficient and simple. The online reservation system allows the
users to make reservations at the comfort of their homes.
The online reservation system also integrates other related services like irctc-pnr status check, live train
status, availability of tickets, train schedules, etc.

13.Write down the impact of I.T in Finance Sector.

The impact of information technology on financial services also allows customers to be able to easily
complete online transactions, which creates a better convince in finance, allowing for the development of
information technology and initially create a more fast and efficient service.
14. Mention the impact of I.T in Insurance Sector.
Insurance technology allows insurers to increase revenue by automating service processes that were once
exhausting and time- consuming. Now, insurance agents can generate more insurance policies, proposals and
applications for new customers, thereby creating opportunities for faster purchasing.

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