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MS 612

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No.

of Printed Pages : 3 MS-612

MANAGEMENT PROGRAMME
Term-End Examination
December, 2021

MS-612 : RETAIL MANAGEMENT

Time : 3 hours Maximum Marks : 100


(Weightage : 70%)

Note : Answer any three questions from Section A.


Section B is compulsory. All questions carry equal
marks.

SECTION A

1. (a) What factors have led to the growth of


retailing in India ? Discuss.
(b) To increase the efficiency in retailing,
various technologies have been used. Discuss
the use of technology — both hardware and
software tools in retailing in India.

2. (a) What is the marketing research process


used in Retailing ? Discuss the steps and
methods used.
(b) Take an example of a lifestyle departmental
store and discuss the key parameters of
marketing research that will be needed to be
studied as a part of research strategy.

MS-612 1 P.T.O.
3. With respect to financial management in
Retailing, explain the following :

(a) Budgeting process and its implications

(b) Profit Centre Management

(c) Resource Allocation


4. Write short notes on any three of the following :

(a) Measuring Profitability in Retail Operations

(b) Various Types of Store Layout

(c) Retail Pricing Strategies

(d) Decision Areas of External and Internal


Atmospherics

(e) Aspects of Locational Decisions in Opening a


Retail Store

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SECTION B

5. A company into manufacturing Readymade


Garments for the last 10 years has decided to
open their own retail stores. The company is
based in Ludhiana. They have decided to open
Retail Stores in all metro cities of India for
market expansion. It will be based on COCO
model, Company Owned Company Operated. As
a Retail Manager appointed for all India
operations, advise the company on the
following :

(a) How can you assess the Human Resource


requirements of such retail stores totalling
20 in number ?

(b) What will be the retail challenges involved


and how would you deal with them ?

MS-612 3 P.T.O.

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