Mobile: +1 516-499-2113

Email: karansampat13@gmail.com

Karan Manish Sampat

PROFESSIONAL SUMMARY:
 Salesforce Certified Architect with 8+ years extensive experience designing, developing and executing system
requirements and solution configurations for Salesforce and enterprise platforms.
 Certified Salesforce.com Administrator ADM 201, Salesforce Certified Platform Developer I,
Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant
 Develop fully functional responsive modules using Salesforce Lightning Component and Aura frameworks
 Extensive experience working on Salesforce frameworks including Salesforce CRM, Sales Cloud, Service
Cloud, Force.com, Field Lightning Services, Lightning Web Components, Aura Framework and Community
Cloud.
 Extensive experience in Salesforce configurations, customizations and system integrations, Apex, LWC, Visualforce,
Lightning, Version Control through SFDX.
 Extensive experience with Lighting Flows and Process Builders and Integration, Code Issues, Defect Fixes
 Knowledge of Visual Studio Code and Eclipse, deployment techniques :Changeset
 Experienced working with Salesforce.com service cloud as well as Sales cloud.
 Designed and successfully delivered numerous Salesforce implementations including full life cycle deployments for
large enterprise-level engagements.
 Excellent understanding of business operations and analytic tools for effective analysis of Data.
 Experienced working in Waterfall and Agile methodologies.
 Research business problems and created data models that help analyze these business problems.
 Experience in designing and implementing efficient data models based on the business needs.
 Strong Reporting, systems validation and data analysis skills
 Expertise in providing input to data standards, policies, data governance and procedures for defining the
form, structure, and attributes of the data structure.
 Expertise in identifying issues in data quality that would impact data governance, meta data, data compliance,
business & data analysis, project execution and reporting.
 Created Business Requirement document (BRD) and Functional Requirement document and maintaining
the Requirement Traceability Matrix (RTM) related document.
 Worked in a Scrum team environment and participated in backlog review and Sprint planning sessions,
following Agile methodology.
 Perform analysis for a wide range of requests using data in different formats and from various platforms.
 Assisted with UAT, developing and maintaining quality procedures, and ensured that appropriate documentation is in
place
 Good knowledge on Apex development in creating Objects Triggers Apex Classes, Controllers and Extensions.
 Experienced with Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
 Experienced in building Custom Applications that includes administration configuration implementing
and support experience with Salesforce.com platform.
 Proficiency in SFDC Administrative tasks like creating Email Services, Workflows, Reports, Dashboards, Tasks
and Events.
 Experienced with migrating component from salesforce classic to lighting.
 Implemented security and sharing rules at object field and record level for different users at different levels of
organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
 Experienced working with salesforce.com sandbox and production environments also with Eclipse IDE
Force.com Plug-in environments.
 Have aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency.
 Strong communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS:
 Salesforce.com
CRM
Salesforce Configuration, Apex Class, Triggers, Schedulers, Batches Process Builder, Flow,
SFDC Technologies Workflow, Lightning Aura Components, Lightning Web Components, HTML CSS
Business Analysis Requirement Gathering, Gap Analysis, Use Case Analysis, To-Be As-Is process, Sprint Backlog
Skills Review, Backlog Refinement, User Story Writing, Process Modeling
Waterfall, Agile (Scrum).
Methodology
Tools Data Loader, Work Bench, VS Code, Postman, Git, IBM Cast Iron
Databases SQL, MS Access

WORK EXPERIENCE:

GEX Management, Inc Nov 2022 – Current

Role-Salesforce Architect

Responsibility:
 Developed Apex controllers using Salesforce Controller frameworks
 Supported Sales Executive and Management with Daily tickets and Enhancement Request
 Created Workflows, Processes & basic Flows to implement certain requirements in Salesforce
 Designed and created dashboards for Support team. Highlighted crucial metrics to prioritize case urgencies
 Led requirements gathering discussions with Sales and Service cloud stakeholders for feature requests
and enhancements.
 Perform detailed analysis of business and technical requirements and designed the solution by customizing
various standard objects of SalesForce.com SFDC and using other Platform based technologies like Visualforce
and Force.com API
 Designed and deployed the Custom objects Entity-Relationship data model validation rules Page layouts Custom tabs
Components Visual Force Pages to suit to the needs of the application.
 Define and implement improvements to business process and ad-hoc projects in the face of ever-changing
marketplace and consumers.
 Collaborated with admins / developers to determine the best implementation approach for features /
enhancements (given time and resources) by being the voice of business during brainstorming sessions.
 Developed use-case specs and process flows to document business requirements.
 Worked in the implementation of project involving customization of Sales cloud and Service Cloud to streamline
the data integration needs.
 Responsible for setting up JIRA integration with Salesforce.
 Designed different custom dashboards for various user groups based on their business functionalities and needs.

Smaartt Digital Consulting Jan 2020 – Oct 2022

Role: Salesforce Architect

Responsibility:
 Used Salesforce Sales Cloud Systems Architecture and Tools to design & manage CRM specific active
workflows, approval processes & reports in accordance systems requirements.
 Used Sales Cloud capabilities including Force.com, Data Loader, Reporting, Sales, Service and related apps
to perform custom configuration and user / UI requirements.
 Used Salesforce.com platform, Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and
creating Objects.
 Designed, developed and transformed multiple monolithic applications using Lightning Application,
Lightning Component, Lightning Interface, Lightning Event)
 Developed dynamic web pages and single-page applications using Aura Framework with responsive user interfaces.
 Monitor new Salesforce released features and functionality to provide recommendations for process.
 Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for
various Business/functional requirements.
 Created data flow diagrams and process flow diagrams to facilitate better system understanding.
 Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
  Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility
and security settings around them as required by the business.
 Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions
Standard objects & Custom Objects.
 Created Workflows, Processes & basic Flows to implement certain requirements in Salesforce
 Designed and created dashboards for Support team. Highlighted crucial metrics to prioritize case urgencies
 Created reports on case owner activities, no. of days within queue and multiple performance metrics
 Administered salesforce accounts, and daily responses to user requests which includes completion of end user
reporting, dashboard creation, data maintenance and troubleshooting tickets
 Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional
requirements relating to client's Salesforce technology enhancement and initiatives.
 Created and deployed several reports for different user profiles based on the need in the organization.
 Assisted with project implementation and control monitoring process related to quality assurance (QA) and user
assisted testing (UAT).
 Collaborated with business stakeholders to ensure successful UAT testing before go-live.

Finesse Softech LLC May 2019 – Jan 2020

Role: Salesforce Architect

Responsibility:
 Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions
Standard objects & Custom Objects.
 Created data flow diagrams and process flow diagrams to facilitate better system understanding.
 Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
 Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility
and security settings around them as required by the business.
 Worked towards scaling the application and Integrating with Finance system for the transactions recorded in CRM
 Integrated with DHL and Payment Gateway, developed Reports and Dashboards, enabled iOS Application
Integration with Salesforce
 Designed Portal for Brokers to register Leads and Raise SR, integrated with Android App used by customers to
view their bookings , payments , receipts and provided them
 Customer 360 along with offers and promotions, conduct weekly Review Meetings with Stakeholders
and Steering Commit
 Responsible for design and implementation within the scope of a business applications project.
 Works with the cross functional technical teams to create iterative prototypes of solutions as
required to demonstrate and ensure business alignment with proposals.
 Assisted the Quality Assurance team and business stakeholders in preparation of test cases.
 Worked in conjunction with the delivery team to present designs completed within a sprint cycle to
business stakeholders, including system demos.
 Assisted the cross-functional technical teams, both onshore and offshore, with business requirement and
business process knowledge.
 Recommends and participates in the design and implementation of standards, tools, and methodologies.
 Assisted with project scoping and effort estimations.

Sapcle FZ LLC Jan 2019 – May 2019

Role: Consultant- Salesforce

Responsibility:
 Designed developed and deployed Apex Classes Controller Classes and Apex Triggers for various
functional scenarios
 Designed, developed and transformed multiple monolithic applications using Lightning Application, Lightning
Component, Lightning Interface, Lightning Event)
 Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of
the organization.
 Worked on various salesforce.com standard objects like Accounts Contacts Cases Leads Campaigns Reports and
Dashboards.
  Implemented case management automation on Case Object to track and solve customer issues.
 Designed developed and deployed Apex Classes Controller Classes and Apex Triggers for various functional needs in
the application.
 Created detailed documentation encompassing functional requirements from several business units, user stories
and process flows to architect the new system and its integration with several other software application tools.
 Responsible for conducting the UAT with the Business users, and gathering feedback and providing the same to
the Development team.
 Developed and configured various Reports and Report Folders for different user profiles based on the need in
the organization.
 Administered salesforce accounts, and daily responded to user requests which includes completion of end
user reporting, dashboard creation, data maintenance and troubleshooting tickets.
 Ensured accuracy of data within Salesforce.com by using Workbench, Data loader and Report export.
 Leveraged Salesforce capabilities and apps on the AppExchange to meet UI and user requirements.

EMC Software and Services India Pvt. Ltd (Dell, Inc.) Jun 2017- Jan 2019
Role: Software Engineer 2-IT

Responsibility:
 Designed developed and deployed Apex Classes Controller Classes and Apex Triggers for various
functional scenarios
 Implemented case management automation on Case Object to track and solve customer issues.
 Perform detailed analysis of business and technical requirements and designed the solution by customizing
various standard objects of SalesForce.com SFDC and using other Platform based technologies like Visualforce
and Force.com API
 Developed Apex controllers using Salesforce Controller frameworks
 Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of
the organization.
 Designed and deployed the Custom objects Entity-Relationship data model validation rules Page layouts Custom tabs
Components Visual Force Pages to suit to the needs of the application.
 Designed developed and deployed Apex Classes Controller Classes and Apex Triggers for various
functional scenarios
 Interacted with various business user groups for gathering the requirements for Salesforce implementation
and documented the Business and Software Requirements
 Created detailed documentation encompassing functional requirements from several business units, user stories
and process flows to architect the new system and its integration with several other software application tools.

Accenture Solutions Pvt. Ltd. Nov 2014 – Jun 2017

Role: Software Engineer

Responsibility:
 Designed developed and deployed Apex Classes Controller Classes and Apex Triggers for various
functional scenarios
 Implemented case management automation on Case Object to track and solve customer issues.
 Perform detailed analysis of business and technical requirements and designed the solution by customizing
various standard objects of SalesForce.com SFDC and using other Platform based technologies like Visualforce
and Force.com API
 Inspected and ensured products met customer feature requirements and delivery commitments
 Updated SOPs for continuous improvement and reducing lead time, leading to increased simplification and accuracy.
 Interacted with various business user groups for gathering the requirements for Salesforce implementation supporting
complex implementations for sales cloud and documented the Business and Software Requirement.
 Collaborate with the IT Architects, Delivery Team, and Competency Center to ensure business processes were aligned
with enterprise architecture and application standards.
 Providing subject-matter expert’s input throughout the whole life cycle of Salesforce change development
process (from idea to deployment stage).
 Validates and assesses solution design throughout the project with customers and prospects. Identifies problem
areas and provides recommendations for future enhancements.
CERTIFICATIONS:
• Certified Salesforce.com Administrator ADM 201
• Salesforce Certified Platform Developer I
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Service Cloud Consultant

EDUCATION:

West Bengal Technological University, India

Bachelor of Technology, Information Technology June 2014