Salesforce Notes 1
Salesforce Notes 1
What is Cloud?
Hosting Services:
service
Hosted services are outsourced information technology (IT) systems and functions. A hosted
makes the system
provider owns and oversees infrastructure, software and administrative tasks and
available to clients, usually over the Internet
Data OS
bala bone
Runtime Server
The end user has the same experience on a virtual machine as they would have on dedicated
hardware
Cloud computing architecture refers to the components and subcomponents required for cloud
computing.
Internet
Application
Management Security
Service
Back End
Cloub Runtime
Storage
Infrastructute
The amount and variety of hardware and software required to run them are daunting
You need a whole team of expers to install, configure, test, run, Secure, and update them
Sldae agseice
Saas
PaaS
Pla le-fom an a Sevice
Snfnaty clie
laas
Senice
IaaS:
Server
Networking
Storage
Advantages of IaaS:
Paas:(Salerfrce )
Provides a cloud-based environment with everything required to support the complete lifecycle of
buildingand delivering web-based (cloud) applications
No cost and complexity of buying and managing the underlying hardware, software, provisioning,
and hosting.
Advantages of PaaS:
get to market faster
Develop applications and
minutes
newweb applications tothe cloud in
Deploy
middleware as a service
Reduce complexity with
OTP-Mide o e
SaaS: ( Gna')
Cloud-based applications
Connect to users' computers via the internet and, usually, a web browser
Advantages of SaaS:
Sign up and rapidly start using innovative business apps
SaaS User
PaaS Developer
Iaas Operator
Advantages of Cloud:
Cost efficiency Disaster Management
Disadvantages of Cloud:
rtess flexibilitý
Incompatibility
CRM Uses:
Provide sales and services a consolidated view of the custo.ner - sometimes called a single point
of view:
Provide marketing support for campaigns & loyalty program. e.g. by tracking the source and
status of leads so follow up is timely.
Create better Customer satisfaction rates by analyzing user data and helping create targeted
marketing campalgns CKepat
plaefm. (ve) h D
Sestee is Cigteuig
Advantages of CRM:
Types of CRM:
On-premises CRM
Vitiger, Act
" E.g. - Microsoft Dynamics CRM, SugarCRM, SuiteCRM,
Cloud-based CRM
Quick set-up
No new hardware or IT infrastructure required
Low monthly cost for services (generally determined by the number of users)
Less customizable
Organization's possible less peace of mind that comes with data security being in the vendor's
hands
Up gradation is expensive
Start by identifying and assessing your business's unique CRM requirements. Ask yourself the following
questions
Do I have the financial capacity to invest in new resources (required infrastructure, software
licensing, support, etc.) ?
Do Ihave technical know-how or a dedicated IT staff?
How important is it that I maintain confidentiality and control over my corporate information?
Salesforce uses click and drop setup for setting up the basic CRM process as per
requirements
Salesforce has its own developed programming language for building complex logic
requirements
called as "Apex"
Salesforce also has its own developed custom UI building language called as "Visualforce". It also
launched a component-based framework called as "Lightning"
In 2016, it launched its Artificial Intelligence tool "Salesforce Einstein" which can be used by
developers/administrators to add Intelligence to the existing CRM features
Salesforce releases new features to the cloud CRM through 3 different releases every year. The
three releases are known as "Winter Release", "Spring Release" and "Summer Release"
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VsCode IS calkefece
Salesforce Certifications:
Admin Certifications:
Reais frce
Salesforce Certified Admin
Developer Certifications:
Architect Certifications:
Consultant Certifications:
Advantages:
Strong market leadership
It is based in the cloud
Largest app marketplace for the CRM SAAS industry
Highest User adoptability
Complete CRM Package
Compatibility with almost all browsers
Customization
Super Simple to manage
Business Automation
Increases value of each part of customer life cycle
Disadvantages:
Too much customization leads to cumbersorne and tedious tools which can be seen as repetitive
or distracting in interface
APOD also known as an instance is a self-contained unit that contains all that is required to run
salesforce - application server, database server, database itself, search and file systems
To determine which instance you are using, check the URL after your login to salesforce
https://ap4.salesforce.com/home/home.jsp
In the above URL the instance is ap4
Pre-Requisites:
App Cycle:
Plan | Build | Test | Deploy
Object
An object in salesforce corresponds to a table in a database table
Field
A field in salesforce corresponds to a column in a database tabBe
Records
Salesforce By: Tushar Soni
Bodacious IT Hub Pvt. Ltd. 43, Bhati House, Vishnu Colony, Opp. E.S.I. Hospital, Hatwara Road, Jaipur-302006
(Rajasthan) Phone: 9829042846
database table
Arecord in salesforce corresponds to a row in a
Salesforce Environment:
Characteristics of an Environment:
Development Testing
Production
Cabapisetdthon Environment
Environment
Environment
ULlianedeh
Sandbox
Developer Partner Developer
Edition Edition
+2 Production Environment:
Production Force.com environments store the live data that is actively used to run your
business
purchased
Most of the production environments in use today are Salesforce CRM customers who
Ienonle Group Edition, Professional Edition, Enterprise Editiorn, or Unlimited Edition
You can develop a custom Force.com application for your own production use, for existing
tlhon) salesforce.com customers, or for any business or orçanization in the world. When building an
Developer Environment:
Developr.ent environments are used strictly for develcping and testing apps.
These environnments contain test data that are not business critical.
Development can be done inside your browser or with the Force.com IDE, which is based on
Eclipse
Developer Edition
ta Developer Edition
Salesforce By: Tushar Soni
1al Bodacious IT Hub Pvt. Ltd. 43, Bhati House, Vishnu Colony, Opp. E.S.I. Hospital, Hatwara Road, Jaipur-302006
(Rajasthan) Phone: 9829042846
Partner Developer Edition
SandboX
Prcetiy
Sandbox:
(Testng ignneat)
production organization
Sandbox is acopy of your operations
completely isTlated from your Salesforce production organization, so
Sandboxes are organization, and vice
your sandboxes do not affect your Salesforce production
you perform in
versa
enMronnents for different
your organization in separate
Youcan create multiple copies of compromising the data and
and iraining, without
purposes such as development, tesling
organization
applications in your production
Sandboxes:
Common Terminologies for
Youcan even include a utility bar and Lightning page tabs in your Lightning app
Navigation Bar:
Each Lightning app has a navigation bar at the top of the page
It is a container for a set of navigation items and functionality
It's always there, but the items within it change based on the app you're using
Users can personalize the navigation bar to suit the unique way they work, if the app allows to
do so
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AR Cppotunis
Ciaing Th
The app name displays on the left side of the navigation bar (1)and custom colors and branding
(2) make each app unique and easy to identify.
Users can access other items and apps by clicking the App Launcher icon (3) or the app name.
Users can create records and access recent records and lists directly from the navigation bar (4)
for items like Opportunities
Setup -> User Interface -> Disable Navigation Bar Personalization in Lightning Experience
for the entire
Note: Salesforce recommends disabling navigation personalization by app instead of
org
You can control if temporary tabs are created when users access items outside of the app
Setup -> App Manager -> Edit App -> App Options -> Disable temporary tabs for items outside
of this app
App Launcher:
With the App Launcher, users can switch between apps and access available items and features
The App Launcher is positioned on the left side of the navigation bar
It'savailable from any page
Salesforce
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accounts leads, opportunit o Discover and manage
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Accounts App Launcher
Calendar Approval Requests Assets
Campaigns Cases Chattar
Contacts ContractS Dashiboards
Duplicate Record Sets Discover Companies
Email Temnplates Files
Forecasts
Groups Home
Leads
Lightning Balt Sotutions
App Manager:
The App Manager in Setup is go-to place for managing apps for
Lightning Experience
It shows all connected apps and Salesforce apps, both
Classic and Lightning
SETUP
# Ughtning Experience App Manager Ner Ligtning Acp Nes Caonnected Aco