Abdul Syed

______________________________________________________________________________

PROFESSIONAL SUMMARY

● Over 7+ years of experience in IT, with more than 5+ years in Salesforce.com CRM both as
Administrator and Developer and 2 years’ experience in Java Technologies.
● Extensively worked in all phases of Software Development Life Cycle (SDLC) such as
planning, analysis, design, analysis, configuration, coding and implementation maintenance
in various domains.
● Performed functional and system-level requirements analysis within the Waterfall
methodologies, Agile (Scrum) and hybrid software development methodologies.
● Self-motivated and capable of learning new technologies and processes, and successfully
applying them to projects and operations with excellent communication, documentation,
and presentation skills.
● Configured complex requirements in Role Hierarchy, Custom Profiles and public Groups
creation and user management.
● Experience in building reports and objects using Lightning Experience.
● Extensive experience in creating salesforce configurations which includes creating lookup
relationships and master-detail relationships on the objects and creation of junction objects
to establish connectivity among other objects.
● Worked with Workflows, Process Builders, Flows, Approval processes, Validation rules,
sharing rules, triggers and objects like Accounts, Contacts, Opportunities, Product, Price
book, Leads, Campaigns and many more custom objects.
● Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts,
Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards, and Reports.
● Built/Developed customization solutions using Apex Triggers, Apex Classes, Visualforce
pages, Visualforce components, Custom Settings, Custom Labels etc.
● Configured Layouts, Workflow Alerts, Actions, Approval Workflow, process builders & Visual
flows.
● Experience in configuring analytical & problem-solving skills
● Hands on experience with Sales Cloud, Service Cloud and Marketing Cloud.
● Used Change Sets, ANT Migration tool and Eclipse for the deployments across sandboxes
and to Production Instance.
● Expertise in using Force.com Web services API & REST APIs for integrating applications for
accessing data from different systems.
● Good understanding about using SOQL & SOSL.
● Used SOAP UI & POSTMAN external tools for testing integration APIs and sharing with team
members with collections.
● A well-organized, goal-oriented, highly motivated effective team member with excellent
analytical, troubleshooting, and problem-solving Skills.
● Experience in salesforce lightning features like activities, contextual Hovers, Opportunity
board, customizable dashboards
● Executed technical requirements for a Salesforce Implementation and lightening UI rollout
Worked with CTI toolkit to build adapters that Integrate salesforce with 3rd party systems.
● Experienced Knowledge about salesforce lightning schema builder, process builder, app
builder, components, Lightning Aura and lightning connect.
● Experience in modifying Visualforce pages to be supported in Lightning Experience and
good understanding of lightning mode and its features.
● Strong working experience with Lightning Component Framework using Lightning
Component in Visualforce Page.
● Worked on multiple projects implementing CI/CD processes for a seamless development,
integration and deployment across the systems in a multi developer org.
● Have very good experience using GitHub/But bucket as version control systems and
bamboo/Jenkins as a platform to deploy changes to target org. Helped team set up a
process with best practices on PRs, merging and syncing repositories.

PROFESSIONAL CERTIFICATIONS:

● Salesforce.com Certified Administrator

● Salesforce.com Certified Platform Developer 1

TECHNICAL SKILLS

Salesforce Technologies Apex Language, Apex Classes, Apex Triggers, Aura Components, SOQL,
SOSL, VisualForce Pages/Components, Apex Web Services, Apex Data
Loader, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE
Plug-in, AJAX, Workflow rule, Approvals
Salesforce Tools Eclipse, Force.com Eclipse IDE Plug-in, Apex Data loader, Command
Line Data Loader.
Programming Languages Apex, Aura, PL/SQL, Java, C, C++
Instrumental Knowledge Spectrum Analyzer, Logic Analyzer and all digital oscilloscopes
Scripting Languages HTML, XML, Java script, Angular JS, CSS
Test Management Tools QC/Test Director, Bugzilla, QSM
Web Services WSDL, SOAP/REST API
Databases Oracle 8i,9i,10g, 11g
Packages Oracle EBS, MS Word, MS PowerPoint, MS Excel, MS Project, MS
Visio, Eclipse IDE
Environments Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 /
2003 / 2008, Linux.
PROFESSIONAL EXPERIENCE

Client: SunTrust Bank Feb 2020 - Current

Role: Sr. Salesforce Consultant
Description: SunTrust is a financial organization, with intention to help their customers to meet
all their financial needs. SunTrust has merged with BB&T and has opted salesforce with nCino
to help their clients and employees with the seamless processing of wholesale loans.
Requirement was to build an AppExchange app for Clients of SunTrust on Salesforce-Lightning
which lets them full control on each transaction as well as they can booking loan or Deposit in
shorter time frame. It also gives them the ability to generate business snapshots, Credit
Analysis, Reporting, Lead Management, Loan/Deposit Booking, Monitoring &Portfolio
Management.

Roles & Responsibilities:

 Ensure all nCino and Salesforce work supports both the individual business areas and
the enterprise as a whole.
 Worked using Agile methodologies, including Scrum, Kanban, etc.
 Acted as a lead for LEX migration project from scratch to go live for sales and service cloud
systems
 Design, build, unit test, and maintain solutions within the nCino platform.
 Handled the CICD daily deployments to migrate the developed components from the
Dev org to higher orgs.
 Modifying the nCino routes, sub-routes, screen sections and screen configurations to
render the components visibility to the user based on their profiles and business
requirement.
 Built custom LWC components for the home page to display custom
notifications/messages to the users.
 Created multiple Lightning Components, added CSS and Design Parameters that makes
the Lightning component look and feel better.
 Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to
focus on Logic and Interactions in Lightning Applications.
 Developed Aura bundle components for better UI and UX.
 Align all architecture and design decisions with management team.
 Worked on test classes to increase the code coverage and monitored the progress by
creating test suites.
 Gather Business Requirements working with Product Managers, Business Analysts, and
end users.
 Perform Hands-on Configuration in alignment with enterprise strategy, change
management and deployment processes.
 Implement new products and packages within nCino and Salesforce platforms and
communicate updates throughout the company.
  Understand all aspects of nCino and Salesforce.com configuration and
technical/functional capabilities, including changes and potential system implications.
 Partner with various teams to research, resolve, and document production issues.
 Drives process improvement changes to ensure high productivity and quality of services
provided.

Environment: SaleForce.com platform, Visual Force Pages, Apex Language, Data Loader, HTML,
Java Script, Angular JS, Eclipse IDE, Subversion, Jira.

Client: Pacific Gas and Electricity (PG&E) Aug 2019 – Jan 2020
Role: Salesforce Consultant
Description: Pacific Gas and Electric Company, incorporated in California in 1905, is one of the
largest combined natural gas and electric energy companies in the United States. They have
opted salesforce to notify the customer’s by sending the event notifications and to generate the
usage reports of the customer’s during the events.

Roles & Responsibilities:

 During my time at PG&E as a Salesforce Developer, I worked under the Application

Development team and implemented Salesforce Service Cloud to automate and developed
the event notification dispatch process.
 Supported the Sales Cloud, Service Cloud and other applications developed on the
Force.com platform.
 Created new Apex Classes, Apex Triggers as part of enhancements from the Business.
 Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules
on the objects and tabs, Components and Visualforce Pages.
 Integrated the Web Services for extracting the data from external systems to display in the
pages of salesforce.com.
 Regularly perform database de-duping and cleanup procedures.
 Managed ongoing support requests and administrative needs of all internal users.
 Experienced in integration of Salesforce.com with external applications by setting up oAuth
authentication between the Client and the Force.com platform and building bi-directional
integration using APEX RESTFUL Services.
 Extensive Experience in designing and developing complex mappings applying various
transformations and mapplets. Extensive experience in developing the Workflows, Sessions,
Mappings, and configuring the Informatica Server using Informatica Power Center.

● Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records
past a certain date and added them to the archive.
● Developed, debugged Unit test class for Apex class and worked for improving code coverage.
● Was a part of LEX migration project from scratch to go live for sales and service cloud systems
● Built event driven custom lightning components and configured using lightning app builder as
per business requirements
● Built efficient client-side JS and server-side apex controller API’s to make system an efficient
and optimized one by using caching strategies
● Working knowledge of DevOps tool such as Jenkins, Bitbucket, Docker, Artifactory, etc. as
well as real world tool integration experience
● Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search
Functionality, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
● Converted most of the Visualforce pages into multiple reusable lightning components and
updated VF pages to lightning look and feel to meet business needs for time being.
● Implemented Marketing Sales, Customer Service, Call Center & Support Administration.
Developed Salesforce.com APEX and Web Services API on Force.com IDE.
● Involved in the Data Transformation and Data Cleaning activities while transferring the data
to the external system using Informatica on demand. 
● Performed Data Migration from legacy system to Force.com with knowledge of Data
Mapping

Environment: SaleForce.com platform, Visual Force Pages, Apex Language, Data Loader, HTML,
Java Script, Angular JS, Eclipse IDE, Subversion, Jira.

Client: Capital One, Richmond, VA Aug 2018 – July 2019

Role: Salesforce Developer/Admin
Description: Capital One is one of the leading banks in US includes Commercial and Retail
Banking. They have selected Salesforce as a platform to build custom workflow solutions that
can automate critical internal business processes. As of the part of the initiative they are in the
process of establishing Force.com Center of excellence.

Roles & Responsibilities:

● Worked with business and IT executives from the client to identify the business needs and
define
● the business & technical solution architectures to fulfill the business needs.
● Supported the Sales Cloud, Service Cloud and other applications developed on the
Force.com platform.
● Created new Apex Classes, Apex Triggers as part of enhancements from the Business.
● Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on
the objects and tabs, Components and Visualforce Pages.
● Integrated the Web Services for extracting the data from external systems to display in the
pages of salesforce.com.
● Regularly perform database de-duping and cleanup procedures.
● Managed ongoing support requests and administrative needs of all internal users.
● Implemented Nightly Batch Processes to handle bulk records and scheduled daily jobs using
 apex scheduler.
● Integrated Apex with External services using REST API, SOAP API and BULK API.
● Experienced in integration of Salesforce.com with external applications by setting up oAuth
authentication between the Client and the Force.com platform and building bi-directional
integration using APEX RESTFUL Services.
● Worked on Live Agent for enabling the interaction between the User and the Agent in the
organization.
● Extensive Experience in designing and developing complex mappings applying various
transformations and mapplets. Extensive experience in developing the Workflows, Sessions,
Mappings, and configuring the Informatica Server using Informatica Power Center.
● Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records
past a certain date and added them to the archive.
● Developed, debugged Unit test class for Apex class and worked for improving code coverage.
● Was a part of LEX migration project from scratch to go live for sales and service cloud systems
● Built event driven custom lightning components and configured using lightning app builder as
per business requirements
● Built efficient client-side JS and server-side apex controller API’s to make system an efficient
and optimized one by using caching strategies
● Working knowledge of DevOps tool such as Jenkins, Bitbucket, Docker, Artifactory, etc. as
well as real world tool integration experience
● Worked on setting up Jenkins jobs for CI/CD and for deploying the docker images to AWS
container services.
● Converted most of the Visualforce pages into multiple reusable lightning components and
updated VF pages to lightning look and feel to meet business needs for time being.
● Experience in configuring Jenkins to achieve continuous integration
● Implemented Marketing Sales, Customer Service, Call Center & Support Administration.
Developed Salesforce.com APEX and Web Services API on Force.com IDE.
● Involved in the Data Transformation and Data Cleaning activities while transferring the data
to the external system using Informatica on demand. 
● Performed Data Migration from legacy system to Force.com with knowledge of Data
Mapping
● Collaborate with marketing to create and support B2B marketing campaigns.
● Worked with the marketing team in building an application that has a better understanding
of what collateral leads to success.
● Experimented implementation of lightning out for a few stake holders to evaluate benefits and
ROI of lightning migration during planning and analysis phase
● Debugged lightning component implementation using chrome Dev tools

● Used SLD’s in styling lightning components and built declarative dynamic lightning which
accepts values for parameters from lighting app builders and renders based on the provided
values by admin

Environment: Force.com IDE, Apex, SOQL, Saleforce.com platform, Lightning Process Builder, Apex
Language, Visualforce Pages, Batch apex classes, Data Loader, HTML, Workflow & Approvals.

Client: Nationstar Mortgage, Irving, TX May 2017 - Aug 2018

Role: Salesforce Admin/Developer
Description: The company is one of the largest servicers of residential mortgage loans in the
US. The Salesforce CRM Application is implemented to consolidate sales management for all the
regions. Salesforce CRM Application was developed to provide customized solutions to the
Sales team to keep track of their customers, their contact information, and their opportunities
in Pipeline.

Roles & Responsibilities:

● Worked with the user group for requirement gathering throughout the planning and
implementation.
● Created Apex Batch Classes to process the bulk records according to the Business criteria.
● Implemented the requirements on Force.com platform and Force.com IDE Plug-in using
Eclipse.
● Created new User Accounts and assigned Profiles as per their role in role hierarchy.
● Defined Org wide defaults in the Org to restrict the User access.
● Customized Page layouts for Standard/Custom objects and assigned Record Types.
● Created Data Validation rules and Formulas as per business requirement.
● Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases,
Campaigns, Reports, and Dashboards.

● Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent
actions, and Outbound API Messages.
● Worked extensively on TFS (Microsoft Team Foundation Server) for drafting User Stories,
Effort Estimation Tasks, Velocity Benchmark and as a Version Control. Jenkins for
Continuous Integration.
● Created various Reports and Dashboards to track Opportunity pipeline/Stages for
Management visibility.
● Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of
the application using platform database objects.
● Proficiency in utilizing ETL tool Informatica Power Center 9.x for developing the Data
warehouse loads with work experience focused in Data Acquisition and Data Integration.
● Responsible for all the activities related to configuring Data Loader, uploading data in CSV
files into salesforce.com, checking for the correctness of the data.
● Worked with Salesforce.com team to make application certified.

Environment: SaleForce.com platform, Visual Force Pages, Apex Language, Data Loader, HTML,
Java Script, Angular JS, Eclipse IDE, Subversion, Jira.

Client: ServiceMaster, Memphis, TN Jan 2016 - May 2017

Role: Salesforce Administrator / Developer
Description: ServiceMaster is a multiple services provider of cleaning, restoration and pest
control etc. They have selected Salesforce as a platform to build custom workflow solutions that
can automate critical internal business processes. Also use salesforce to keep track of their
customer records and to provide them with best customer service by sending them the new
product marketing and feedback emails.

Roles & Responsibilities:

 Develop and Maintaining large volume of deadline-driven email channel calendar and Direct
mail
 Reporting on email campaigns (status and outcomes) for various stakeholder’s cross-
department collaboration on major project and initiatives.
 Automated the import, export and query activity using platform database objects

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using
Eclipse.
• Provided support on ongoing Salesforce.com maintenance and administration services
including periodic data cleansing, custom objects, workflow, campaign management,
Triggers.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for
various functional needs in the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other
components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed
updates to implement business logic.
• Involved in various activities of the project like information gathering, analyzing the
information, documenting the functional and non-functional requirements.
• Created a Customer portal so that the customers can submit Cases.
• Created Apex Classes, Triggers to automate the Appointment Booking process by sending
Email alerts.
• Involved in the data migration from Oracle to Sales force using Pervasive integration tool.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and
Controllers.
• Developed VF pages and associated Apex classes to allow the customers to register, login
and submit their service requests which are resolved by the backend support teams.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests
automatically and assigned to the associated internal users.
• Created Visualforce and HTML, Email templates to be sent to the customers depending on
the action they perform after they log into the portal.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, JavaScript, Apex Data
Loader, Sandbox, Eclipse IDE Plug-in.
Fidelity Life, Pune, MH, INDIA
Role: Salesforce Developer/Admin Dec 2013 – Jan 2016
Fidelity Life is a financial services firm. The Salesforce CRM Application is implemented to
consolidate sales management for all the regions. Salesforce CRM Application was developed to
provide customized solutions to the Sales team to keep track of their customers, their contact
information.

Responsibilities:

 Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers
for various functional needs in the application.
 Implemented sales cloud, service cloud and marketing cloud using Pardot. 
 Implemented service cloud functionality like case management, field service
management and CTI integration 
 Integrated salesforce and CPQ application to automate fulfillment process
 Automated marketing cloud using Pardot like lead qualification, lead management and
sending messages. 
 Developed various Visualforce Pages, Apex Triggers to include extra functionality and
wrote Apex Classes and Controller to provide functionality to the visual pages. 
 Designed various Webpages in Visualforce for capturing various customer enquiries and
Implemented logic for migrating cases to different queues based on the type of
customer enquiry. 
 Created Custom Objects and fields for transactional and contractual information. 
 Designed and deployed Custom Tabs, Validation Rules, Approval Processes and Auto-
Response Rules for automating business logic. 
 Worked with CPQ deployment using change sets and GitHub.
 Created page layouts, search layouts to organize fields, custom links, related lists and
other components on a record detail and edit pages. Created workflow rules and
defined related tasks, time triggered tasks, email alerts, filed updates to implement
business logic. 
 Created various Reports (summary reports, matrix reports, pie charts, dashboards and
graphics) and Report Folders to assist managers to better utilize Salesforce as a sale’s
tool and configured various Reports and for different user profiles based on the need in
the organization. 
 Developed Cascading Style Sheets (CSS) for creating effects in VF pages. 
 Developed apex REST web services classes for external applications
accessing salesforce.com data with restricted access. 
 Developed SOQL & SOSL with consideration to Governor Limits for data manipulation
needs of the application using platform database objects. 
 Developed Visualforce Custom Controllers Proficiency in Anonymous Apex.
 Implemented Change Sets Deployment. Developed Test classes and increased the code
coverage 
  Created email templates and inbound emails using Visual force for the clients and
customers.
 Experienced in Unit Testing, for the customizations and developments done during the
project. 

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers,

Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API,
SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Client: Compliance Coach, Hyderabad, India DEC 2012 – DEC 2013

Role: Java Developer
The project was to provide services for the financial institutions including banks, credit unions,
and mortgage brokers and like. CRM will analyze the existing Risk based on the client’s current
operations and existing corporate profile, in the context of the financial industry’s external
factors.

Roles & Responsibilities:

● Involved in requirements gathering, analysis, design and testing of the complete system.
● Graphical user interface (GUI) design using HTML/XHTML/CSS, Macromedia Fireworks &
Flash.
● Layout is handled by cascading style sheets (CSS) which also take care of all styling, colors,
padding, margining, etc.
● Flash presentations
● Testing with multiple browsers and operating systems to ensure the best compatibility
possible.
● CVS is used to store the backup files and to maintain version control.
● Used Core Java/J2ee for developing use cases, sequence diagrams and preliminary class
diagrams for the system in UML.
● Deployed Enterprise application using Tomcat Application Server.
● Followed DOM to dynamically access and update the content, structure and style of
documents
● Involved in Performance Tuning of Application Design and Data Design and used ANT for
building application.
● Used DAO to encapsulate the connection control and for connection pooling within DAO
pool classes.
● In the database end, responsibilities included creation of tables, triggers, sub-queries, joins,
integrity constraints and views.
● Implemented the presentation layer using JSP, HTML, JQUERY, JAVASCRIPT, AJAX.
● Configured Tomcat Apache for deployment

Environment: HTML/XHTML, CSS, Photoshop, Flash, Dreamweaver, illustrator, Tomcat-6, CVS

version control, Java/J2ee, JSP, JavaScript, Tomcat application server, UML, MYSQL, DOM, ANT,
XML.

EDUCATION:

Master’s in Engineering Management from Christian Brother’s University, Memphis, TN. 2017
Bachelor’s in Computer Science from JNTUK University, INDIA. 2013