BIGHAND

WORKFLOW SUPPORTED PLATFORMS AND

DEVICES
Last edited date: 13 September 2022

Customer in Confidence
 Contents
Supported platforms 3
Microsoft 3
Citrix 8
VMware 14
Hypervisors 15
Integrations 15
Mobile Device Management (MDM) 17

Microsoft SQL Server Databases 18

BigHand Version 5.3.0 18
BigHand Version 5.3.1 19
BigHand Version 5.4.0 20
BigHand Version 5.5.1 21

Supported hardware 22
Olympus 22
Philips 25
Grundig 28
Miscellaneous 29

Supported mobile devices 30

Apple 31
BlackBerry 32
Android 33
Windows Phone 34

Front End Speech Recognition 35

Dragon Medical One 35
Fluency Direct 36

Support contacts 39

2 Customer in Confidence
 Supported platforms

Supported platforms
This section details the software platforms which are supported with BigHand.

Microsoft

Important: All BigHand components are supported on Windows environment, not Apple Mac machines.

BigHand Versions

Platform Version 5.1.1 Notes

4.6.6 5 & 5.2.1 5.3.0 5.3.1 5.4.0 5.5.1
5.1.2
2003 x x x x x x x x
2003 R2 x x x x x x x x
2003 x64 x x x x x x x x
2008 x x x x x x x x
2008 R2 ü ü ü ü x x x x

Windows Server RemoteApp supported – to be launched

2012 ü ü ü ü ü ü ü x
(IIS, RDS, from desktop
Application RemoteApp supported – to be launched
2012 R2 ü ü ü ü ü ü ü ü
Server) from desktop
Fully supported from 5.0.4 onwards.
2016 x ü ü ü ü ü ü ü Healthcare 4.6.6 is supported but a patch is
required for Mobile Gateway.
2019 ü ü ü ü ü ü ü ü Supported from version 4.6.6.
TLS 1.2 is required for version 5.4.0 on
2022 x x x x x x ü ü
Windows Server 2022.

Customer in Confidence 3
Supported platforms

BigHand Versions

Platform Version 5.1.1 Notes

4.6.6 5 & 5.2.1 5.3.0 5.3.1 5.4.0 5.5.1
5.1.2
2008 x x x x x x x x Currently not supported (untested)
Small Business
Server Supported with core BigHand components
2011 ü ü ü x x x x x
only
Windows Server
2012 R2  ü ü ü ü ü ü ü x
Essentials

4 Customer in Confidence
 Supported platforms

BigHand Versions

Platform Version 5.1.1 Notes

4.6.6 5 & 5.2.1 5.3.0 5.3.1 5.4.0 5.5.1
5.1.2
XP SP3 * x x x x x x x Device detection feature not supported
XP
* x x x x x x x Device detection feature not supported
Embedded
ES 2009 * x x x x x x x Device detection feature not supported
Vista x x x x x x x x
7 ü ü ü ü ü ü ü x
7 Embedded ü ü ü ü ü ü ü x
8.1 ü ü ü ü ü ü ü ü
8 ü ü ü x x x x x
8 Embedded ü ü ü x x x x x MP3 import not supported
Windows 10 Enterprise, Professional and
Windows Client
Home Edition (64-bit versions only) are
supported with BigHand version 4.6.5 or
10 ü ü ü ü ü ü ü ü
later. These operating systems are
supported in a Citrix or Remote Desktop
Services/Terminal Services environment.
BigHand expects version 5.3.1 to work with
Windows 11. If you experience any issues
using both these version together, please
11 x x x x x x ü ü contact BigHand.
The Classic Client on BHP version 5.04 is
supported on Windows 11.
10 IOT
ü ü ü ü ü ü ü x 10 IOT Core is not supported.
Enterprise

Customer in Confidence 5
Supported platforms

BigHand Versions

Platform Version 5.1.1 Notes

4.6.6 5 & 5.2.1 5.3.0 5.3.1 5.4.0 5.5.1
5.1.2
2003 * x x x x x x x
2007 ü x x x x x x x
2010 (32-bit ü ü ü x x x x x
BigHand Excel Reports will not be
2010 (64-bit ü ü ü x x x x x
supported in 64bit versions of Office.
Note that WorkSite and OpenText do not
2013 (32-bit) ü ü ü ü ü ü ü x
support Office 2013
BigHand Excel Reports will not be
2013 (64-bit) ü ü ü ü ü ü ü x
supported in 64bit versions of Office.
Note: 32-bit version of Office 365 ProPlus
edition only is supported (BigHand requires
365 (32-bit) ü ü ü ü ü ü ü ü
a local installation of Microsoft Office).
Office From 5.0.5 onwards a patch is required.
BigHand Excel Reports will not be
365 (64-bit) ü ü ü ü ü ü ü ü
supported in 64bit versions of Office.
Supported in versions 4.6.5, 4.6.6 and 5.0.2
only.
2016 (32-bit)
ü ü ü ü ü ü ü ü M Modal integration is partially supported in
2019 (32-bit)
2016 - templates must be created in earlier
versions (i.e Office 2013).
Note: 64-bit version does not support
Word Playback Tools for the 'Classic' Client
2016 (64-bit)
ü ü ü ü ü ü ü ü nor Excel Reporting.
2019 (64-bit)
BigHand Excel Reports will not be
supported in 64bit versions of Office.

6 Customer in Confidence
 Supported platforms

BigHand Versions

Platform Version 5.1.1 Notes

4.6.6 5 & 5.2.1 5.3.0 5.3.1 5.4.0 5.5.1
5.1.2
2003 x x x x x x x x
2007 x x x x x x x x
2010 ü ü ü ü ü ü ü ü
Exchange 2013 x ü ü ü ü ü ü ü
2016 x ü ü ü ü ü ü ü
Supported from 5.0.5 onwards, a patch is
365 x ü ü ü ü ü ü ü
required for 5.0.5
Supported with core BigHand components
4.6 ü x x x x x x x
only
App-V
Supported with core BigHand components
5 ü* x x x x x x x
only
Note: Patch required (applicable to
BigHand versions 4.6.6 and 5 only) –
DirectAccess N/A ü** ü** ü** ü ü ü ü ü contact your BigHand Account Manager.
Supported on Windows 8.1 and Server
2012 R2

Key:
* = Supported; however, in scope for support to be dropped.
ü* = Controlled release. Whilst we are confident that there will not be any issues, the customer must accept the risk of installing the BigHand software onto
a currently untested platform. If the customer is not willing to accept the risk, they will need to provide a supported platform to host the BigHand
components.
ü** = Supported; however, software patch required – see your BigHand Account Manager about obtaining this.

Customer in Confidence 7
Supported platforms

Citrix
BigHand version
Platform Windows 4.6.5 & 5.1.1 & 5.3.0 & Notes
4.4 4.5 4.6.1 5 5.2.1 5.4.0 5.5.1
4.6.6 5.1.2 5.3.1
Presentation Windows Server
ü x x x x x x x x x
Server 4.5 2003
Windows Server
XenApp 5 32-bit ü x x x x x x x x x
2003/2008
Windows Server
XenApp 5 64-bit ü ü ü ü x x x x x x
2008 x64
Windows Server
XenApp 6 ü ü ü ü ü ü x x x x
2008 R2
Windows Server
XenApp 6.5 ü ü ü ü ü ü x x x x
2008 R2
Windows Server
x ü ü ü ü ü x x x x
2008 R2
XenApp 7.5
Windows Server
x ü ü ü ü ü x x x x
2012 R2
Windows Server
x x ü ü ü ü x x x x Install VDA build 7.5 or later
2008 R2
XenApp 7.6
Windows Server
x x ü ü ü ü x x x x Install VDA build 7.5 or later
2012 R2
Windows Server
x x x x ü ü x x x x
2008 R2
XenApp 7.8 BigHand 5.0.2 & above
Windows Server
x x x x ü ü x x x x
2012 R2

8 Customer in Confidence
 Supported platforms

BigHand version
Platform Windows 4.6.5 & 5.1.1 & 5.3.0 & Notes
4.4 4.5 4.6.1 5 5.2.1 5.4.0 5.5.1
4.6.6 5.1.2 5.3.1
Windows Server
x x x x ü ü x x x x
2008 R2
XenApp 7.9 BigHand 5.0.2 & above
Windows Server
x x x x ü ü x x x x
2012 R2
Windows Server
x x x x x ü x x x x
2008 R2
XenApp 7.11
Windows Server
x x x x x ü x x x x
2012 R2
Windows Server
x x x x ü ü x x x x
2008 R2
XenApp 7.12
Windows Server
x x x x ü ü x x x x
2012 R2
Windows Server
x x x x x x x x x x
2008 R2
Windows Server
x x x ü ü ü x x x x
2012 R2
XenApp 7.13
Windows Server
x x x ü ü ü x x x x
2016
Windows Server
x x x x x x x x x x
2019

Customer in Confidence 9
Supported platforms

BigHand version
Platform Windows 4.6.5 & 5.1.1 & 5.3.0 & Notes
4.4 4.5 4.6.1 5 5.2.1 5.4.0 5.5.1
4.6.6 5.1.2 5.3.1
Windows Server
x x x ü ü ü ü ü ü x
2008 R2
Windows Server
x x x ü ü ü ü ü ü x
2012 R2
XenApp 7.14
Windows Server
x x x ü ü ü ü ü ü x
2016
Windows Server
x x x x x x x x x x
2019
Windows Server
x x x ü ü ü ü ü x x
2008 R2
Windows Server
x x x ü ü ü ü ü x x
2012 R2
XenApp 7.15
Windows Server
x x x ü ü ü ü ü x x
2016
Windows Server
x x x x x x x x x x
2019
XenDesktop
Windows 7 ü ü ü x x x x x x x
5.0/5.5/5.6
Untested, although compatibility
Windows 7 ü* ü ü ü ü ü x x x x expected. Install VDA build 7.0.0.3018
only
XenDesktop 7.0
Untested, although compatibility
Windows 8 ü* ü ü ü ü ü x x x x expected. Install VDA build 7.0.0.3018
only

10 Customer in Confidence
 Supported platforms

BigHand version
Platform Windows 4.6.5 & 5.1.1 & 5.3.0 & Notes
4.4 4.5 4.6.1 5 5.2.1 5.4.0 5.5.1
4.6.6 5.1.2 5.3.1
Windows 7 x ü* ü ü ü ü x x x x Untested, although compatibility
XenDesktop 7.1 expected. Install VDA build 7.1.0.4033
Windows 8.1 x ü* ü ü ü ü x x x x or later
Windows Server
x ü* ü ü ü ü x x x x
2008 R2
Untested, although compatibility
XenDesktop 7.1 Windows Server
x ü* ü ü ü ü x x x x expected. Install VDA build 7.1.0.4033
App Edition 2012
or later
Windows Server
x ü* ü ü ü ü x x x x
2012 R2
Windows 7 x x ü ü ü ü x x x x
Untested, although compatibility
XenDesktop 7.5 Windows 8.1 x x ü ü ü ü x x x x
expected
Windows 10 x x x ü ü ü x x x x
Windows 7 x x ü ü ü ü x x x x
XenDesktop 7.6 Windows 8.1 x x ü ü ü ü x x x x Install VDA build 7.5 or later
Windows 10 x x x ü ü ü x x x x
Windows 7 x x x x x x x x x x
XenDesktop 7.8 Windows 8.1 x x x x x x x x x x Currently untested
Windows 10 x x x x x x x x x x
Windows 7 x x x x x x x x x x
XenDesktop 7.9 Windows 8.1 x x x x x x x x x x Currently untested
Windows 10 x x x x x x x x x x

Customer in Confidence 11
Supported platforms

BigHand version
Platform Windows 4.6.5 & 5.1.1 & 5.3.0 & Notes
4.4 4.5 4.6.1 5 5.2.1 5.4.0 5.5.1
4.6.6 5.1.2 5.3.1
Windows 7 x x x x x x x x x x
XenDesktop
Windows 8.1 x x x x x x x x x x Currently untested
7.11
Windows 10 x x x x x x x x x x
Windows 7 x x x ü ü ü x x x x
XenDesktop
Windows 8.1 x x x ü ü ü x x x x
7.13 
Windows 10 x x x ü ü ü x x x x
Windows 7 x x x ü ü ü ü ü ü x
XenDesktop
Windows 8.1 x x x ü ü ü ü ü ü x
7.14
Windows 10 x x x ü ü ü ü ü ü x
Windows 7 x x x ü ü ü ü ü ü x
XenDesktop
Windows 8.1 x x x ü ü ü ü ü ü x
7.15
Windows 10 x x x ü ü ü ü ü ü ü
Citrix Virtual
Apps and
x x x x x x x x x ü ü
Desktops 1912
LTSR
Windows 7 x ü ü ü ü ü ü ü ü x Untested, although compatibility
VDI-in-a-box
expected. Install VDA build 7.1.0.4033
5.3 Windows 8 x ü ü ü ü ü x x x x or later
Windows 7 x ü ü ü ü x x x x x Untested, although compatibility
VDI-in-a-box
Windows 8.1 x ü ü ü ü ü ü ü ü x expected. Install VDA build 7.1.0.4033
5.4
Windows 10 x x x ü ü ü ü ü ü x or later

12 Customer in Confidence
 Supported platforms

BigHand version
Platform Windows 4.6.5 & 5.1.1 & 5.3.0 & Notes
4.4 4.5 4.6.1 5 5.2.1 5.4.0 5.5.1
4.6.6 5.1.2 5.3.1
No longer supported by Citrix (has
Citrix Plug-in
ü ü ü x x x x x x x reached end of maintenance).
12.3
Unsupported on Windows 8
Citrix Receiver version 3.4 or later is
Citrix Receiver supported on Windows 8. Not been
ü ü ü ü ü ü ü ü ü ü
11 tested; customer needs to accept
risk.
Supported from version 4.6.5.
BigHand terminal plug-ins need
Citrix to be re-installed after upgrading
x ü ü ü ü ü ü ü ü ü
Workspace from Citrix Receiver to Citrix
Workspace in order to fix device
issues.

Key:
ü* = Controlled release. Whilst we are confident that there will not be any issues, the customer must accept the risk of installing the BigHand software onto
a currently untested platform. If the customer is not willing to accept the risk, they will need to provide a supported platform to host the BigHand
components.
ü** = Supported; however, software patch required – see your BigHand Account Manager about obtaining this.

Customer in Confidence 13
Supported platforms

VMware

VMware Horizon View must be used through PCoIP (PC-over-IP). RDP (Remote Desktop Protocol) is not supported. Each user must have 512 kbps
bandwidth available to them to support the audio channel.

BigHand version
Virtual
4.6.5 & 5.1.1 & 5.3.0 & Notes
desktop 5 5.2.1 5.4.0 5.5.1
4.6.6 5.1.2 5.3.1
VMware Horizon View must be used through PCoIP (PC-over-IP). RDP
VMware View
ü ü ü x x x x (Remote Desktop Protocol) and Blast are not supported. Each user must
Server 5.0
have 512 kbps bandwidth available to them to support the audio channel.
VMware Horizon View must be used through PCoIP (PC-over-IP). RDP
VMware View
ü ü ü x x x x (Remote Desktop Protocol) and Blast are not supported. Each user must
Client 5.0
have 512 kbps bandwidth available to them to support the audio channel.

Horizon View Unsupported, due to changes in this version with USB redirection.
x x x x x x x
Server 5.1 Blast is not supported.
Controlled release with technical guidance.
Horizon View VMware Horizon View must be used through PCoIP (PC-over-IP). RDP
ü* ü* ü* x x x x
5.2 (Remote Desktop Protocol) and Blast are not supported. Each user must
have 512 kbps bandwidth available to them to support the audio channel.
Controlled release with technical guidance.
Horizon View VMware Horizon View must be used through PCoIP (PC-over-IP). RDP
ü* ü* ü* x x x x
5.3 (Remote Desktop Protocol) and Blast are not supported. Each user must
have 512 kbps bandwidth available to them to support the audio channel.
Controlled release with technical guidance. Device Sync not working.
Horizon View VMware Horizon View must be used through PCoIP (PC-over-IP). RDP
ü* ü* ü* x x x x
6 (Remote Desktop Protocol) and Blast are not supported. Each user must
have 512 kbps bandwidth available to them to support the audio channel.

14 Customer in Confidence
 Supported platforms

BigHand version
Virtual
4.6.5 & 5.1.1 & 5.3.0 & Notes
desktop 5 5.2.1 5.4.0 5.5.1
4.6.6 5.1.2 5.3.1
Supported from 5.0.4 onwards (Currently Windows 8 and 10 only).
Horizon View VMware Horizon View must be used through PCoIP (PC-over-IP). RDP
x ü* ü ü ü ü ü
7.2 (Remote Desktop Protocol) and Blast are not supported. Each user must
have 512 kbps bandwidth available to them to support the audio channel.

Key:
* = Supported; however, in scope for support to be dropped.
ü* = Controlled release/supported with caveats.
ü** = Supported; however, software patch required – see your BigHand Account Manager about obtaining this.

Hypervisors
BigHand software is supported on Windows operating systems and therefore will work with any hypervisor that supports virtual machines running Windows
operating systems. Our clients have installed BigHand onto virtual machines running on a range of hypervisors such as Hyper-V, VMware ESX and Citrix
XenServer. To find out which Windows operating systems are certified for support with your hypervisor, please check with the hypervisor vendor.

Integrations
BigHand version
Versions 5.1.1 & 5.3.0 & Notes
4.x 5 5.2.1 5.4.0 5.5.1
5.1.2 5.3.1
iManage 8.5 ü ü ü ü ü ü x
Supported from BigHand version 4.6.5
iManage 9, 9.1, 9.2 & 9.3 ü ü ü ü ü ü ü
onwards.
iManage 10 x x x x x x x iManage 10 is not supported.
iManage 10.2 x x x x ü ü ü

Customer in Confidence 15
Supported platforms

BigHand version
Versions 5.1.1 & 5.3.0 & Notes
4.x 5 5.2.1 5.4.0 5.5.1
5.1.2 5.3.1
Only 32-bit Microsoft Office is supported.
Mattersphere 6.3 x ü ü ü ü ü x
Supported from BigHand version 5.0.4.
Only 32-bit Microsoft Office is supported.
Mattersphere 7.1 x ü ü ü x x x
Supported from BigHand version 5.0.4.
Mattersphere 7.2 x x ü ü x x ü
Mattersphere 8 x x x x x x ü
Nuance Server-side Speech Recognition
ü ü ü ü ü ü ü
V12.5
Nuance Server-side Speech Recognition Important: There are a number of known
ü ü ü ü ü ü ü
V14 issues with version 14.

Key:
* = Supported; however, in scope for support to be dropped.

16 Customer in Confidence
 Supported platforms

Mobile Device Management (MDM)

MDM platform Supported Notes
MobileIron
BigHand ü
Blackberry
BigHand Go for Blackberry (on iPhone) ü

Customer in Confidence 17
Microsoft SQL Server Databases

Microsoft SQL Server Databases

This section details the databases which are supported with BigHand.

BigHand Version 5.3.0

BigHand 5.3.0
SQL Variant Data Warehouse TimeCapture Workflow Database PMI
SQL 2012 (Single Instance) ü ü ü x
SQL 2014 (Single Instance) ü ü ü x
SQL 2016 (Single Instance) ü ü ü x
SQL 2017 (Single Instance) ü ü ü ü
SQL 2019 (Single Instance) ü ü ü x
SQL 2012 AOAG x x x x
SQL 2014 AOAG x x x x
SQL 2016 AOAG ü ü ü x
SQL 2017 AOAG ü ü ü ü
SQL 2019 AOAG x x x x
SQL 2019 Failover Cluster ü ü ü x
Multi-Subnet Failover on SQL Always On x x x x

18 Customer in Confidence
 Microsoft SQL Server Databases

BigHand Version 5.3.1

BigHand 5.3.1
SQL Variant Data Warehouse TimeCapture Workflow Database PMI
SQL 2012 (Single Instance) ü ü ü x
SQL 2014 (Single Instance) ü ü ü x
SQL 2016 (Single Instance) ü ü ü x
SQL 2017 (Single Instance) ü ü ü ü
SQL 2019 (Single Instance) ü ü ü x
SQL 2012 AOAG x x x x
SQL 2014 AOAG x x x x
SQL 2016 AOAG ü ü ü x
SQL 2017 AOAG ü ü ü ü
SQL 2019 AOAG ü ü ü x
SQL 2019 Failover Cluster ü ü ü x
Multi-Subnet Failover on SQL Always On x x x x

Customer in Confidence 19
Microsoft SQL Server Databases

BigHand Version 5.4.0

BigHand 5.4.0
SQL Variant Data Warehouse TimeCapture Workflow Database PMI
SQL 2012 (Single Instance) ü ü ü x
SQL 2014 (Single Instance) ü ü ü x
SQL 2016 (Single Instance) ü ü ü x
SQL 2017 (Single Instance) ü ü ü ü
SQL 2019 (Single Instance) ü ü ü x
SQL 2012 AOAG x x x x
SQL 2014 AOAG x x x x
SQL 2016 AOAG ü ü ü x
SQL 2017 AOAG ü ü ü ü
SQL 2019 AOAG ü ü ü x
SQL 2019 Failover Cluster ü ü ü x
Multi-Subnet Failover on SQL Always On x x x x

20 Customer in Confidence
 Microsoft SQL Server Databases

BigHand Version 5.5.1

BigHand 5.5.1
SQL Variant Data Warehouse TimeCapture Workflow Database PMI
SQL 2012 (Single Instance) ü ü ü x
SQL 2014 (Single Instance) ü ü ü x
SQL 2016 (Single Instance) ü ü ü x
SQL 2017 (Single Instance) ü ü ü ü
SQL 2019 (Single Instance) ü ü ü x
SQL 2012 AOAG x x x x
SQL 2014 AOAG x x x x
SQL 2016 AOAG ü ü ü x
SQL 2017 AOAG ü ü ü ü
SQL 2019 AOAG ü ü ü x
SQL 2019 Failover Cluster ü ü ü x
SQL 2019 Multi-Subnet Failover on Always On ü ü ü x

Customer in Confidence 21
Supported hardware

Supported hardware
This section details the recording, playback and control devices which are supported with BigHand.

Olympus
BigHand version

Device Control? 5.1.1 5.3.0 Notes

4.4 4.5 4.6 5 & 5.2.1 & 5.4.0 5.5.1
5.1.2 5.3.1
Desktop
Prerequisites: Olympus firmware version 1.02 or later, and
DR-1200
ü ü ü ü ü ü ü ü ü ü BigHand Olympus Driver Pack for BigHand version 4.2.2 or
(DR II/RecMic)
later
Prerequisites: Olympus firmware version 1.02 or later, and
DR-2100
ü ü ü ü ü ü ü ü ü ü BigHand Olympus Driver Pack for BigHand version 4.2.2 or
(DR II/RecMic)
later
Prerequisites: Olympus firmware version 1.02 or later, and
DR-2200
ü ü ü ü ü ü ü ü ü ü BigHand Olympus Driver Pack for BigHand version 4.2.2 or
(DR II/RecMic)
later
Prerequisites: Olympus firmware version 1.02 or later, and
DR-2300
ü ü ü ü ü ü ü ü ü ü BigHand Olympus Driver Pack for BigHand version 4.2.2 or
(DR II/RecMic)
later
Unsupported on Windows 8. Not recommended for Speech
DR-1000 (DR I) ü ü x x x x x x x x
Recognition
Unsupported on Windows 8. Not recommended for Speech
DR-2000 (DR I) ü ü x x x x x x x x
Recognition

22 Customer in Confidence
 Supported hardware

BigHand version

Device Control? 5.1.1 5.3.0 Notes

4.4 4.5 4.6 5 & 5.2.1 & 5.4.0 5.5.1
5.1.2 5.3.1
RM-4000P/
RM-4010P/ Supported in BigHand from 5.1.2. It is backwards compatible
RM-4015P/ back to 4.6.6 with 5.1.2 drivers installed.
ü x x ü ü ü ü ü ü ü
RM-4100S/ The drivers for version 5.1.2 require .Net 4.7.1 or above
RM-4110S installed.

RecMic II
Portable
DS-330 ü ü x x x x x x x x Unsupported on Windows Vista and later
DS-660 ü ü x x x x x x x x Unsupported on Windows Vista and later
DS-2200 x ü x x x x x x x x Device Sync only is supported. Unsupported on Windows 8
DS-2300 x ü x x x x x x x x Device Sync only is supported. Unsupported on Windows 8
DS-2400 ü ü ü ü ü ü ü ü ü ü
Prerequisite: BigHand Olympus Driver Pack for BigHand
DS-2500 ü ü ü ü ü ü ü ü ü ü version 4.3.1 or later. Launch BigHand Recorder from device
does not work
Supported in BigHand from 5.1.2. It is backwards compatible
DS-2600 x x x ü ü ü ü ü ü ü
back to 4.6.6 with 5.1.2 drivers installed.
Supported in BigHand from 5.1.2. It is backwards compatible
DS-2800 x x x ü ü ü ü ü ü ü
back to 4.6.6 with 5.1.2 drivers installed.
DS-3000 x ü x x x x x x x x Unsupported on Windows 8
DS-3300 ü ü x x x x x x x x Unsupported on Windows 8
DS-3400 ü ü ü ü ü ü ü ü ü ü

Customer in Confidence 23
Supported hardware

BigHand version

Device Control? 5.1.1 5.3.0 Notes

4.4 4.5 4.6 5 & 5.2.1 & 5.4.0 5.5.1
5.1.2 5.3.1
Prerequisite: BigHand Olympus Driver Pack for BigHand
DS-3500 ü ü ü ü ü ü ü ü ü ü
version 4.3.1 or later
DS-4000 ü ü x x x x x x x x
DS-5000/ID ü ü ü ü ü ü ü ü ü x End of Production
DS-5500 ü x ü ü ü ü ü ü ü ü Launch BigHand Recorder from device does not work
Prerequisite: BigHand Olympus Driver Pack for BigHand
DS-7000 ü x ü ü ü x ü ü ü ü
version 4.3.1 or later
Supported in BigHand from 5.1.2. It is backwards
DS-9000 x x x ü ü ü ü ü ü ü
compatible back to 4.6.6 with 5.1.2 drivers installed.
Supported in BigHand from 5.1.2. It is backwards
DS-9500 x x x ü ü ü ü ü ü ü
compatible back to 4.6.6 with 5.1.2 drivers installed.
Footpedal
RS-24/25/26
ü ü x x x x x x x x Unsupported on Windows Vista and later
(AS3000-4000)
RS-27/28 (AS- Serial port connection is not supported; USB port connection
ü ü ü ü ü ü ü ü ü ü
2400/AS-5000) only is supported
Prerequisite: BigHand Olympus Driver Pack for BigHand
RS-31 (AS-7000) ü ü ü ü ü ü ü ü ü ü
version 4.3.1 or later
RS-27H/28H (AS-
ü x x ü ü ü ü ü ü ü Supported in BigHand 4.6.5, 4.6.6, 4.7 and 5
2400)
RS-31H (AS-
ü x x ü ü ü ü ü ü ü Supported in BigHand 4.6.5, 4.6.6, 4.7 and 5
7000)

24 Customer in Confidence
 Supported hardware

Philips
BigHand version
Device Control? 5.1.1 & 5.3.0 & Notes
4.4 4.5 4.6 5 5.2.1 5.4.0 5.5.1
5.1.2 5.3.1
Desktop
SpeechMike Premium 4000 x x x x x x x x x x
SpeechMike Premium 3500/3510 Select 'SpeechMike 3' in BigHand
ü ü ü ü ü ü ü ü ü ü
push button to configure device
Prerequisite: BigHand Philips
SpeechMike III Pro 3200 ü ü ü ü ü ü ü ü ü ü Driver Pack for BigHand version
3.5 or later
Prerequisite: BigHand Philips
SpeechMike III Classic (INT) 3210 ü ü ü ü ü ü ü ü ü ü Driver Pack for BigHand version
3.5 or later
Prerequisite: BigHand Philips
SpeechMike III Classic (PHI) 3220 ü ü ü ü ü ü ü ü ü ü Driver Pack for BigHand version
3.5 or later
Prerequisite: BigHand Philips
SpeechMike III 3300 barcode
ü ü x x x x x x x x Driver Pack for BigHand version
push button
3.5 or later
Prerequisite: BigHand Philips
SpeechMike III 3310 barcode
ü ü x x x x x x x x Driver Pack for BigHand version
classic (INT)
3.5 or later
SpeechMike III Classic (PHI) 3220 ü ü ü ü ü ü ü ü ü ü
SpeechMike III 3300 barcode
ü ü x x x x x x x x
push button
SpeechMike III 3310 barcode
ü ü x x x x x x x x
classic (INT)

Customer in Confidence 25
Supported hardware

BigHand version
Device Control? 5.1.1 & 5.3.0 & Notes
4.4 4.5 4.6 5 5.2.1 5.4.0 5.5.1
5.1.2 5.3.1
Prerequisite: BigHand Philips
SpeechMike Air LFH3000 series ü ü ü ü ü ü ü ü ü ü Driver Pack for BigHand version
3.5 or later
In scope for support to be
SpeechMike II series
ü ü * * * * x x x x dropped in the future. Not
(5274/5260/5262/ 5252)
recommended for Windows 8
SpeechMike I series
ü ü x x x x x x x x Unsupported on Windows 8
(6174/6264/6274)
SpeechMike Premium Touch
x x ü ü ü ü ü ü ü ü Unsupported on Windows 8
SMP3700/3710/ 3800/3810
Portable
Device not scanning when
DPM 8000/8100/8200/8500 connected to BigHand client.
ü ü ü ü ü ü ü ü ü ü
(Barcode) Note: Requires Windows Media
Player.
DPM 9600 range ü ü ü ü ü ü x x x x Unsupported on Windows 8
DPM 9500 range ü ü ü ü ü ü x x x x Unsupported on Windows 8
DPM 9450/52 ü ü x x x x x x x x Unsupported on Windows 8
DPM 9400 ü ü x x x x x x x x Unsupported on Windows 8
DMP 9380 x ü ü ü ü ü x x x x
DPM 9360 x ü x x x x x x x x Unsupported on Windows 8
DPM 9350/70 x ü ü ü ü ü x x x x
DPM 9250 x ü x x x x x x x x Unsupported on Windows 8
DPM 9220 x ü x x x x x x x x Unsupported on Windows 8

26 Customer in Confidence
 Supported hardware

BigHand version
Device Control? 5.1.1 & 5.3.0 & Notes
4.4 4.5 4.6 5 5.2.1 5.4.0 5.5.1
5.1.2 5.3.1
Footpedal
Supported in BigHand 4.6.5, 4.6.6,
ACC 2310/2320/2330 x x x ü ü ü ü ü ü ü
4.7 and 5
The LFH 2310 Footcontrol does
not function on Window 10.
LFH 2310 Footcontrol ü ü ü ü ü ü ü ü ü ü
Philips recommends ACC 2310
as an alternative.
LFH 2320 Footcontrol ü ü ü ü ü ü ü ü ü ü
LFH 2330 Footcontrol ü ü ü ü ü ü ü ü ü ü
LFH 6220 USB Adapter N/A ü ü ü ü ü ü ü ü ü
In scope for support to be
USB 6212 Footcontrol x x x x x x x x x x dropped in the future. Not
recommended for Windows 8

Key:
* = Supported; however, in scope for support to be dropped.

Customer in Confidence 27
Supported hardware

Grundig

Note: Grundig drivers are no longer supported on BigHand version 5.2.1 and above.

BigHand version

Device 5.3.0 Notes

5.1.1 &
Control? 4.6.5 5 5.2.1 & 5.4.0 5.5.1
5.1.2
5.3.1
Desktop
SonicMic Classic II ü ü ü ü x x x x
SonicMic II ü ü ü ü x x x x
Digta Cordex ü ü ü ü x x x x
Discontinued by vendor. EOL effective from BigHand
SonicMic Classic x x x x x x x x
version 4.5
SonicMic x x x x x x x x Discontinued by vendor
Portable
Digta 7 ü ü ü ü x x x x Recommended device
Digta 422 ü ü ü ü x x x x
Discontinued by vendor; should be replaced by Digta
Digta 420 ü ü ü ü x x x x
422
Digta 415 x x x x x x x x EOL effective from BigHand version 4.5
Discontinued by vendor. EOL effective from BigHand
Digta 405 x x x x x x x x
version 4.5
Discontinued by vendor. EOL effective from BigHand
Digta 410 x x x x x x x x
version 4.5
Discontinued by vendor. EOL effective from BigHand
Digta 4015 x x x x x x x x
version 4.5

28 Customer in Confidence
 Supported hardware

BigHand version

Device 5.3.0 Notes

5.1.1 &
Control? 4.6.5 5 5.2.1 & 5.4.0 5.5.1
5.1.2
5.3.1
Footpedal
538 Footpedal ü ü ü ü x x x x
540 USB Footpedal ü ü ü ü x x x x
536 Footpedal (3PIN) x x x x x x x x EOL effective from BigHand version 4.5
Miscellaneous
Grundig LAN docking
N/A x x x x x x x EOL effective from BigHand version 4.5
station
Soundbox 820 and 830 N/A x x x x x x x EOL effective from BigHand version 4.5
Stenorette N/A x x x x x x x EOL effective from BigHand version 4.5

Miscellaneous
BigHand version

Device Control? 5.1.1 Notes

5.3.0 &
4.x 5 & 5.2.1 5.4.0
5.3.1
5.1.2
Atis Uher serial footpedal x * x x x x x
Sanyo USB footpedal x x x x x x x End of Life effective from BigHand version 4.5
VEC Infinity x x x x x x x End of Life effective from BigHand version 4.5
VEC Infinity 2 footpedal x ü ü ü ü ü ü
VEC Infinity-USB-3 footpedal x ü ü ü ü ü ü .NET Frramework 3.5 needs to be installed beforehand

Key:
* = Supported; however, in scope for support to be dropped.

Customer in Confidence 29
Supported mobile devices

Supported mobile devices

This section details the smartphones and tablets which are supported with BigHand.

Note: The devices listed in this section are supported with BigHand version 4.4 or later.

30 Customer in Confidence
 Supported mobile devices

Apple
iPhone & iPad Operating System BigHand for iOS Notes
iPhone 15 & 16 ü
iPad 15 & 16 ü* * A tablet license is required when connecting to a server version 5.2.0 and below.

Customer in Confidence 31
Supported mobile devices

BlackBerry
Although the app on this platform will no longer be updated for new features, it will be supported (for BlackBerry 10) and maintained in the event the app does
not function as intended.

32 Customer in Confidence
 Supported mobile devices

Android
Operating System Version Supported? Notes
Pie 9 ü
Android 10 10 ü
Android 11 11 ü

Customer in Confidence 33
Supported mobile devices

Windows Phone
The BigHand Go app is no longer supported on Windows mobile platform.

34 Customer in Confidence
 Front End Speech Recognition

Front End Speech Recognition

Dragon Medical One

 Requirements
Processor Minimum: 1.7 Ghz Recommended: 2.8 Ghz
RAM Minimum: 512 MB Recommended: 2 GB
Storage Minimum: 100 MB Recommended: 200 MB
Windows Desktop 7, 8, 8.1 and 10
Operating System
Windows Server 2012 R2, 2016, and 2019
.Net Framework Microsoft .NET Framework 4.5 (or higher) is required
Text editors
TX Text Control 12 to 23, .NET
Microsoft Word 2007, 2010, 2013 and 2016
Text Editors Microsoft Rich Text controls (including .NET Forms)
Ter32, Ter13-Ter17 and Ter21-Ter23
Dragon Medical One Dictation Box
WPF standard text controls
Any microphone that can record audio data in 16 kHz, 16-bit mono format is supported.
Microphones Android or iOS Smartphone, or a quality microphone such as the Philips SpeechMike handheld, Olympus RecMic or a quality
headset

Customer in Confidence 35
Front End Speech Recognition

 Requirements
80 kbit/s per User and higher
Ensure access to below URLs over TLS port 443
Connection Information nms-uk.nuancehdp.com
pmm-uk.nuancehdp.com
sas-uk.nuancehdp.com
For access to Nuance Management Centre (NMC): Internet Explorer, Edge, Chrome, Safari
For the Click Once installer: Internet Explorer
Web Browsers
For the personalization and help window: Internet Explorer 11
In the Internet Options, make sure that cookies are enabled.
Can be used to dictate at the cursor in most major EPR systems and other Windows applications. Contact BigHand technical
Supported EPR
support or your Account Manager if you have questions about using Dragon Medical One with a specific EPR.
Citrix XenApp/Desktop, MS remote Desktop Services (RDS), VMware Horizon View/RDSH
Supported A custom audio channel reduces audio bandwidth requirements between the client end point and the virtual server. Requires 28
Virtualisation kbit/s for each user while they are dictating. To use the custom audio channel, deploy it on the server/virtual desktop hosting the
application and on the client PC.

Fluency Direct
 Requirements
Processor Minimum Intel Core 2, 2.0 ghz
2 GB recommended for Local recognition
RAM
1 GB recommended for Remote recognition
Storage 4 GB

36 Customer in Confidence
 Front End Speech Recognition

 Requirements
Windows Desktop 7, 8, 8.1 and 10
Operating System
Windows Server 2012 R2, 2016, and 2019
.Net Framework Microsoft .Net Framework 4.6.2
Supports most used technologies and editors used by 3rd party applications like the .NET and Java frameworks running as native
Text Editors applications or within the browser (IE, Edge, Chrome, Firefox) containing regular text boxes, or more advanced editors like Word
or TX Text Control.
Android or iOS Smartphone or a quality microphone such as the Philips SpeechMike handheld, Olympus RecMic or a quality
Microphones
headset
100 Kbits/sec per user
UK non-HSCN:
*.mmodal.co.uk:433
audiorelayserver.mmodal.co.uk:8077
Connection Information *.mmodal.com:443

UK HSCNs:
*.mmodal.thirdparty.nhs.uk:433
*.mmodal.com:443
Web Browsers Microsoft Internet Explorer Version 8 or higher
Works with over 120 Electronic Patient Record systems. Contact BigHand technical support or your Account Manager if you
Supported EPR
have questions about using Fluency Direct with a specific EPR.
Citrix XenApp/Desktop, MS remote Desktop Services (RDS), VMware Horizon View/RDSH A custom audio channel reduces
audio bandwidth requirements between the client end point and the virtual server. Requires 28 kbit/s for each user while they are
Supported
dictating. To use the custom audio channel, deploy it on the server/virtual desktop hosting the application and on the client PC.
Virtualisation
For Citrix XenApp support with the Fluency Connector, you must have already installed the Citrix Client, Citrix Receiver or Citrix
Workspace app in advance of installing Fluency Direct as well as have the Connector configured on the Citrix Server.

Customer in Confidence 37
Front End Speech Recognition

 Requirements
For dictation support into Java based applications, JRE 1.7 u6 (32 bit) or higher needs to be installed on the computer before
Java
Fluency Direct is installed.

38 Customer in Confidence
 Support contacts

Support contacts

Online support
Email: support@bighand.com
Customer Support Portal: https://bighandcommunity.force.com/support/s/

Telephone support
Asia Pacific: +61 (0) 2 9231 8902
Canada: +1 416 216 4609
Netherlands: +31 40 8080036
UK and Europe: +44 (0) 20 3 510 0962
USA: +1 (951) 506 5641

Office addresses
Chicago: 125 S. Wacker Drive, Suite 300, Chicago, IL 60606, USA
Eindhoven: Flight Forum 40, Ground Floor 5657 DB, Eindhoven, The Netherlands
London: 27 Union Street, London, SE1 1SD, UK
Sydney: BigHand Software Pty Limited, Suite 6.01, Level 6, 2 Bulletin Place, Sydney, NSW 2000,
Australia
Toronto: Waterpark Place, 20 Bay Street, 12th Floor, Toronto ON M5J 2N8, Canada

Customer in Confidence 39