Yealink IP PHONE

SIP-T21 E2 & SIP-T21P E2

Quick Start Guide (V84.60)

www.yealink.com Applies to firmware version 52.84.0.60 or later.
Package Contents
Packaging Contents
The following items are included in your package. If you find anything missing, contact your system administrator.

T21P E2

Handset Cord Ethernet Cable Stand

(1.5m CAT5E UTP Cable)

IP Phone Handset Quick Start Guide Power Adapter

(Optional)

Note: The models displayed on the phone differ from each other. The package content "IP Phone" listed above
takes a SIP-T21P E2 IP phone as an example.
We recommend that you use the accessories provided or approved by Yealink. The use of unapproved
third-party accessories may result in reduced performance.

Assembling the Phone

1. Attach the stand, as shown below:

Desk Mount Method

2
B

180。

T21P E2

Wall Mount Method

Note: The hookswitch tab has a lip which allows the handset to stay on-hook when the IP phone is mounted
vertically.

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2. Connect the handset and optional headset, as shown below:

Note: The headset should be purchased separately.

3. Connect the network and power, as shown below :
You have two options for network and power connections. Your system administrator will advise you which one to use.
Power Adapter
(DC 5V) PC Connection
(Optional)

PC

A
AC Power Option

B
PoE ( Power over
Ethernet ) Option

PC

IEEE 802.3af compliant PC Connection

PoE Hub/Switch (Optional)
Note: The IP phone should be used with Yealink original power adapter (5V/600mA) only. The use of the
third-party power adapter may cause the damage to the phone. If you are connecting a PC to your phone,
we recommend that you use the Ethernet cable provided by Yealink.
If inline power (PoE) is provided, you do not need to connect the power adapter. Make sure the hub/switch
is PoE-compliant. PoE is only applicable to the SIP-T21P E2 IP phone.

Startup
After the IP phone is connected to the network and
supplied with power, it automatically begins the
Welcome
initialization process. After startup, the phone is ready
for use. You can configure the phone via phone user Initializing... please wait
interface or web user interfafce.

2
 Configuring
Configuring Your
Your Phone
Phone
Configuring via web user interface
Accessing the web user interface:
1. Press the OK key when the phone is idle to obtain the IP address of the phone.
2. Open the web browser of your computer, enter the IP address into the address bar (e.g.,
"http://192.168.0.10" or "192.168.0.10"), and then press the Enter.
3. Enter the user name (default: admin) and password (default: admin) in the login page and click Login.

Network Settings: Click on Network->Basic->IPv4 Config

You can configure the network settings in the following ways:
DHCP: By default, the phone attempts to contact a DHCP server in your network to obtain its valid network
settings, e.g., IP address, subnet mask, gateway address and DNS address.
Static IP Address: If your phone cannot contact a DHCP server for any reason, you need to configure the IP
address, subnet mask, gateway address, primary DNS address and secondary DNS address
for the phone manually.

Note: The IP phone also supports IPv6, but IPv6 is disabled by default.
The wrong network settings may result in inaccessibility of your phone and may have an impact on the
network performance. Contact your system administrator for more information.

Account Settings: Click on Account->Register->Account X (X=1,2)

Parameters of the account:
Register Status: It shows the register status of the current account.
Line Active: You can select Enabled/Disabled to enable/disable the account.
Label: It is shown on the LCD screen to identify the account.
Display Name: It is shown as Caller ID when placing a call.
Register Name: It is authenticated ID for authentication provided by ITSP (required).
User Name: It is provided by ITSP for registration (required).
Password: It is provided by ITSP for registration (required).
Server Host: It is provided by ITSP for registration (required).

Register status icons on the LCD screen:

Registered Registering Register Failed

Note: Check with your system administrator if any error appears during the registration process or if a specific
configuration is required for your registration.

Configuring via phone user interface

Network Settings:
Press the Menu soft key when the phone is idle, select Settings->Advanced Settings (default password:
admin)->Network->WAN Port/VLAN/Web Server/802.1x/VPN/LLDP/CDP/NAT to configure the network.
Account Settings:
Press the Menu soft key when the phone is idle, select Settings->Advanced Settings (default password:
admin)->Accounts to configure the account.

Note: For more information on account parameters, refer to Configuring via web user interface above.

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Basic Call Features
Placing a Call
Using the handset:
1. Pick up the handset.
2. Enter the number, and then press the Send soft key.
Using the speakerphone:
1. With the handset on-hook, press .
2. Enter the number, and then press the Send soft key.
Using the headset:
1. With the headset connected, press to activate the headset mode.
2. Enter the number, and then press the Send soft key.

Note: During a call, you can alternate between the headset, hands-free speakerphone and handset modes by
pressing the HEADSET key, the Speakerphone key or by picking up the handset. Headset mode requires
a headset connected.
Answering a Call
Using the handset:
Pick up the handset.
Using the speakerphone:
Press .
Using the headset:
Press .

Note: You can reject an incoming call by pressing the Reject soft key.

Ending a Call
Using the handset:
Hang up the handset or press the EndCall soft key.
Using the speakerphone:
Press or press the EndCall soft key.
Using the headset:
Press the EndCall soft key.
Redial
Press to enter the Placed Calls list, press or to select the desired entry, and then press
or the Send soft key.
Press twice when the phone is idle to dial out the last dialed number.

Call Mute and Un-mute

Press to mute the microphone during a call.
Press again to un-mute the call.

Call Hold and Resume

To place a call on hold:
Press the Hold soft key during an active call.
To resume the call, do one of the following:
If there is only one call on hold, press the Resume soft key.
If there is more than one call on hold, press or to select the desired call, and then press the Resume
soft key.

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Call Transfer
You can transfer a call in the following ways:
Blind Transfer
1. Press or the Trans soft key during a call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press or the B Trans soft key.

Semi-Attended Transfer

1. Press or the Trans soft key during a call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send soft key.
3. Press or the Trans soft key when you hear the ring-back tone.
Attended Transfer
1. Press or the Trans soft key during a call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send soft key.
3. Press or the Trans soft key when the second party answers.

Call Forward
To enable call forward:
1. Press the Menu soft key when the phone is idle, and then select Features->Call Forward.
2. Select the desired forward type:
Always Forward----Incoming calls are forwarded unconditionally.
Busy Forward----Incoming calls are forwarded when the phone is busy.
No Answer Forward----Incoming calls are forwarded if not answered after a period of time.
3. Enter the number you want to forward to. For No Answer Forward, press or to select the ring time
to wait before forwarding from the After Ring Time field.
4. Press the Save soft key to accept the change.

Call Conference
1. Press the Conf soft key during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the Send soft key.
3. Press the Conf soft key again when the second party answers. All parties are now joined in the conference.
4. Press the EndCall soft key to disconnect all parties.

Note: You can split the conference call into two individual calls by pressing the Split soft key.

Speed Dial
To configure a speed dial key:
1. Press the Menu soft key when the phone is idle, and then select Features->DSS Keys.
2. Select the desired line key, and then press the Enter soft key.
3. Select SpeedDial from the Type field, select the desired line from the Account ID field, enter a label in the
Label field and then enter the number in the Value field.
4. Press the Save soft key to accept the change.

To use the speed dial key:

Press the speed dial key to dial out the preset number.

5
Voice Message
Message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the
message center. The power indicator LED slowly flashes red and the MESSAGE key LED lights up.
To listen to voice messages:
1. Press or the Connect soft key.
2. Follow the voice prompts to listen to your voice messages.

Customizing Your
Customizing YourPhone
Phone
Call History
1. Press the History soft key when the phone is idle, press or to scroll through the list.
2. Select an entry from the list, you can do the following:
Press the Send soft key to call the entry.
Press the Delete soft key to delete the entry from the list.
If you press the Option soft key, you can also do the following:
Select Detail to view detailed information about the entry.
Select Add to Contacts to add the entry to the local directory.
Select Add to Blacklist to add the entry to the blacklist.
Select Delete All to delete all entries from the list.
Contact Directory
To add a contact:
1. Press the Dir soft key when the phone is idle, and then select All Contacts.
2. Press the Add soft key to add a contact.
3. Enter a unique contact name in the Name field, and enter the phone number in the proper field.
4. Press the Add soft key to accept the change.
To edit a contact:
1. Press the Dir soft key when the phone is idle, and then select All Contacts.
2. Press or to select the desired entry, press the Option soft key and then select Detail.
3. Edit the contact information.
4. Press the Save soft key to accept the change.
To delete a contact:
1. Press the Dir soft key when the phone is idle, and then select All Contacts.
2. Press or to select the desired entry, press the Option soft key and then select Delete.
3. Press the OK soft key when the LCD screen prompts “Delete selected item?”.
Note: You can add contacts from call history easily. For more information, refer to Call History above.

Volume Adjustment
Press during a call to adjust the receiver volume of the handset/speakerphone/headset.
Press when the phone is idle or ringing to adjust the ringer volume.
Ring Tones
1. Press the Menu soft key when the phone is idle, and then select Settings->Basic Settings->Sound->
Ring Tones.
2. Press or to select Common or the desired account and then press the Enter soft key.
3. Press or to select the desired ring tone.
4. Press the Save soft key to accept the change.

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 If the device is left unused for a rather long time, disconnect it from the
Regulatory Notices power supply and unplug the power plug.
When there is smoke emitted from the device, or some abnormal noise
Operating Ambient Temperatures or smell, disconnect the device from the power supply, and unplug the
Operating temperature: +32 to 104°F (0 to 40°C) power plug immediately.
Relative humidity: 5% to 90%, noncondensing Contact the specified maintenance center for repair.
Storage temperature: -22 to +160°F (-30 to +70°C) Do not insert any object into equipment slots that is not part of the
Warranty product or auxiliary product.
Our product warranty is limited only to the unit itself, when used normally Before connecting a cable, connect the grounding cable of the device
in accordance with the operating instructions and the system environment. first. Do not disconnect the grounding cable until you disconnect all other
We are not liable for damage or loss resulting from the use of this product, cables.
or for any claim from a third party. We are not liable for problems with Cleaning Requirements
Yealink device arising from the use of this product; we are not liable for Before cleaning the device, disconnect it from the power supply.
financial damages, lost profits, claims from third parties, etc., arising from Use a piece of soft, dry and anti-static cloth to clean the device.
the use of this product. Keep the power plug clean and dry.
Explanation of the symbols Troubleshooting
DC symbol The unit cannot supply power to Yealink device.
There is a bad connection with the plug.
is the DC voltage symbol.
1. Clean the plug with a dry cloth.
WEEE Warning symbol 2. Connect it to another wall outlet.
To avoid the potential effects on the environment and human health The usage environment is out of operating temperature range.
as a result of the presence of hazardous substances in electrical and 1. Use in the operating temperature range.
electronic equipment, end users of electrical and electronic The cable between the unit and the Yealink device is connected incorrectly.
equipment should understand the meaning of the crossed-out wheeled bin 1. Connect the cable correctly.
symbol. Do not dispose of WEEE as unsorted municipal waste and have to You cannot connect the cable properly.
collect such WEEE separately. 1. You may have connected a wrong Yealink device.
Restriction of Hazardous Substances Directive (RoHS) 2. Use the correct power supply.
This device complies with the requirements of the EU RoHS Directive. Statements Some dust, etc., may be in the port.
of compliance can be obtained by contacting support@yealink.com. 1. Clean the port.
Contact your dealer or authorized service facility for any further questions.
Safety Instructions
Save these instructions. Read these safety instructions before use! FCC Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the
General Requirements following
Before you install and use the device, read the safety instructions two conditions: (1) this device may not cause harmful interference, and (2) this
carefully and observe the situation during operation. device must accept any interference received, including interference that may
During the process of storage, transportation, and operation, please cause undesired operation.
always keep the device dry and clean, avoid collision and crash. Any Changes or modifications not expressly approved by the party responsible
Please attempt not to dismantle the device by yourself. In case of any for compliance could void the user's authority to operate the equipment.
discrepancy, please contact the appointed maintenance center for repair. IC Statement
Please refer to the relevant laws and statutes while using the device. This device complies with Industry Canada’s licence-exempt RSSs. Operation is
Legal rights of others should be respected as well. subject to the following two conditions:
Environmental Requirements (1) this device may not cause interference; and
Place the device at a well-ventilated place. Do not expose the device (2) this device must accept any interference, including interference that may
under direct sunlight. cause undesired operation of the device. CAN ICES-3(B)
Keep the device dry and free of dusts. Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux
Do not place the device on or near any inflammable or fire-vulnerable appareils radio exempts de licence. L’exploitation est autorisée aux deux
object, such as rubber-made materials. conditions suivantes :
Keep the device away from any heat source or bare fire, such as a candle (1) l’appareil ne doit pas produire de brouillage;
or an electric heater. (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi,
Operating Requirements même si le brouillage est susceptible d’en compromettre le
fonctionnement.NMB-3(B)
Do not let a child operate the device without guidance.
Do not let a child play with the device or any accessory in case of Contact Information
accidental swallowing. YEALINK NETWORK TECHNOLOGY CO.,LTD.
309, 3rd Floor, No.16, Yun Ding North Road, Huli District, Xiamen City, Fujian, P.R. China
Please use the accessories provided or authorized by the manufacturer
YEALINK (EUROPE) NETWORK TECHNOLOGY B.V.
only.
Strawinskylaan 3127, Atrium Building, 8th floor, 1077ZX Amsterdam, The Netherlands
The power supply of the device shall meet the requirements of the input
YEALINK (USA) NETWORK TECHNOLOGY CO., LTD.
voltage of the device. Please use the provided surge protection power 999 Peachtree Street Suite 2300, Fulton, Atlanta, GA, 30309, USA
socket only. Made in China
Before plugging or unplugging any cable, make sure that your hands are
completely dry.
Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, kitchen sink, wet
basement or near a swimming pool.
During a thunderstorm, stop using the device and disconnect it from the
power supply. Unplug the power plug and the Asymmetric Digital
Subscriber Line (ADSL) twisted pair (the radio frequency cable) to avoid
lightning strike.

About Yealink
Yealink is a global leading provider of enterprise communication and collaboration solutions, offering video conferencing service to
worldwide enterprises. Focusing on research and development, Yealink also insists on innovation and creation. With the outstanding
technical patents of cloud computing , audio, video and image processing technology, Yealink has built up a panoramic collaboration
solution of audio and video conferencing by merging its cloud services with a series of endpoints products. As one of the best
providers in more than 140 countries and regions including the US, the UK and Australia, Yealink ranks No.1 in the global market
share of SIP phones shipments.
Technical Support
Visit Yealink WIKI (http://support.yealink.com/) for the latest firmware, guides, FAQ, Product documents, and more. For better service,
we sincerely recommend you to use Yealink Ticketing system (https://ticket.yealink.com) to submit all your technical issues.

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T2 1 E2 &T 2 1 P E2 - E N