Helpy Star-ST56 - Eng

Elevator alarm systems
USER’S MANUAL
Installation and use
Thanks for choosing an Esse-ti product
This product has been especially designed to

manage emergency calls generated in elevators. It
has been manufactured with perfect workmanship
using suitable materials for long-lasting
performance.
All Esse-ti products are subjected to extensive
specific testing in our laboratories in order to
provide total guarantee for the User.
The User shall be responsible for defects arising from the use of the product. Esse-ti
shall only be responsible for defects according to and within the limitations set by the
Presidential Decree dated 24/05/1988 no. 224 (fulfilling the EEC directive no. 85/374 on
the harmonization of statutory and administrative regulations of the Member States on
the liability for damages arising from defective products under art. 15 of Law no. 183 of
16 April 1987).
Esse-ti reserves the right to modify the product characteristics at any time
without prior notice.
TABLE OF CONTENTS
GENERAL INSTALLATION INSTRUCTIONS ..................................................................8
General Notes.....................................................................................................................8
Warnings ............................................................................................................................8
Making the installation.......................................................................................................8
DESCRIPTION ......................................................................................................................9
Main Functions And Features ............................................................................................9
OPERATION .......................................................................................................................12
Operation in idle state.......................................................................................................12
Alarm calls .......................................................................................................................12
Call cycles ........................................................................................................................................13
Emergency-call alarm ......................................................................................................................14
Technological, remaining SIM credit alarms and Diagnostics .......................................................20
Automatic Test calls.........................................................................................................21
Automatic test ..................................................................................................................................21
Manual test.......................................................................................................................................22
INSTALLATION .................................................................................................................24
Recommendations............................................................................................................................24
Mounting ..........................................................................................................................24
Helpy Star description ......................................................................................................25
Terminal blocks ...............................................................................................................................26
ST56 description ..............................................................................................................27
Terminal blocks ...............................................................................................................................28
Jumper JP8 for inputs AL1 and AL2...............................................................................................28
Connecting the telephone line ..........................................................................................29
Other connections.............................................................................................................30
Start up .............................................................................................................................................31
Wiring diagrams...............................................................................................................33
Example connection of HELPY STAR ...........................................................................................33
Example connection of ST56...........................................................................................................34
Example connection of ST56...........................................................................................................35
Quick instructions to check the correct installation..........................................................36
How to use the reset pushbutton.......................................................................................37
PROGRAMMING................................................................................................................38
Accessing and exiting programming ................................................................................38
From the local telephone..................................................................................................................39
From a remote telephone .................................................................................................................40
BASIC PROGRAMMING...............................................................................................41
Programming the type of telephone line..........................................................................................41
Programming the telephone numbers ..............................................................................................42
Programming the clock ....................................................................................................................44
Recording/playing the identification message.................................................................................45
Type of installation ..........................................................................................................................46
Activating the “dead battery” alarm ................................................................................................46
Programming the automatic test data ..............................................................................................47
Programming the protocols identification code ..............................................................................49
Volumes setting ...............................................................................................................................50
Listening to the settings again .........................................................................................................52
Restoring the default settings ...........................................................................................53
ADVANCED PROGRAMMING ....................................................................................55
Changing the installer password ......................................................................................................56
Changing the operator password .....................................................................................................56
Activating the “no power supply” alarm .........................................................................................57
Activating the “diagnostics” alarm..................................................................................................58
Activating the alarm from remaining SIM credit and from expiring SIM card..............................59
Emergency call buttons normally closed/open................................................................................61
Delay for emergency call buttons ....................................................................................................62
Activating the auxiliary alarm / gong input.....................................................................................62
Filter activation ................................................................................................................................63
Codes for alarms’ management .......................................................................................................64
Recording/playing the courtesy message ........................................................................................66
Handsfree connection time upon alarm ...........................................................................................67
Pulse or DTMF dialling (only with PSTN line) ..............................................................................68
Call cycles ........................................................................................................................................68
Connection to switchboard or PSTN line ........................................................................................69
Automatic answer ............................................................................................................................69
USE OF OTHER FUNCTIONS ...........................................................................................71
LOCAL USE ....................................................................................................................71
Conversation between the local telephone and the car....................................................................71
Conversation between the local telephone and the handsfree selected by the user ........................71
Testing the handsfree terminals .......................................................................................................72
Making an outgoing call from the local telephone..........................................................................73
Opening doors (with the optionale board).......................................................................................73
Remote use with alarm system in stand-by mode.............................................................74
Conversation with a handsfree terminal selected by the user .........................................................74
Testing the handsfree terminals .......................................................................................................75
Opening the doors (with the optional board)...................................................................................75
Remote use while the emergency call alarm is suspended ...............................................76
Handsfree connection and door opening .........................................................................................76
Resetting the emergency call alarm by remote................................................................................76
Ademco Contact ID Protocol ...........................................................................................77
MAINTENANCE .................................................................................................................78
QUICK PROGRAMMING GUIDE .....................................................................................79
Basic programming ..........................................................................................................79
Advanced programming ...................................................................................................81
QUICK GUIDE – USE.........................................................................................................83
Local.................................................................................................................................................83
Remote use with Helpy Star or ST56 in stand-by ...........................................................................83
TECHNICAL SPECIFICATIONS .......................................................................................84
Tones ................................................................................................................................................84
Status indicator LED’s.....................................................................................................................84
GSM Signal indicator LED’s (only with GSM200 module)...........................................................85
Power supply....................................................................................................................................85
Signalling system .............................................................................................................................86
Voice messages ................................................................................................................................86
Data transmission / communication.................................................................................................86
Protocols...........................................................................................................................................86
Telephone terminations....................................................................................................................86
Connections......................................................................................................................................87
Inputs/ Outputs.................................................................................................................................87
Safety system ...................................................................................................................................87
Other characteristics.........................................................................................................................87
CE conformity declaration...............................................................................................................88
PROGRAMMED TELEPHONE NUMBERS......................................................................89
EDITING CRITERIA
This paragraph describes the editing criteria followed in this manual for easier
user’s reference.
The following table contains examples of the styles used (left) with their logical
meaning (right).
Example Meaning
CHAPTER Style used for the title of chapters. A new

chapter begins on a new page.
TITLE
Style used for the title of large sections in a
PRIMARY TITLE chapter, such as the main titles of the chapter.
Style used for the title of a specific paragraph

Secondary Title in the primary title.
Style used for additional sections in a specific
Tertiary Title
paragraph
Example Style used for examples.
Note Style used for explicatory notes: pay attention!
Style used to indicate possible risks for

Warning
individuals and properties: caution!
Normal text Style used for normal text.
Style used to indicate the sequence of

¾ Operation to be carried out operations that must be carried out for
programming or service implementation.
Page 6 GENERAL INSTALLATION INSTRUCTIONS

In addition to styles, the manual contains images and symbols showing the
operations to be performed by the User.
Symbol Meaning
, , , , , ,
Press this button on the telephone keypad.
, , , , , .
This symbol indicates a telephone digit. It is
used to indicate the values that must be
entered by the operator during programming.
Pick up the handset. The programming mode
must be active.
Pick up the handset.
Replace the handset.

Square brackets indicate optional parts of
A [B]
codes that can be omitted.
GENERAL INSTALLATION INSTRUCTIONS Page 7

GENERAL INSTALLATION
INSTRUCTIONS
GENERAL NOTES
Carefully read the notes contained in this section as they provide important
information on safe correct installation, use and maintenance of the product.
• The product must be EXCLUSIVELY used for the purpose it was designed
for. Esse-ti shall not be responsible for damages arising from improper use.
• The product has been designed in compliance with the regulations in force and
must be installed in systems that comply with the provisions of law.
• Before connecting the product to the electric mains, make sure that the line
voltage corresponds to the value indicated on the product label.
• Always disconnect power supply before performing internal or external
operations on the product (cleaning, maintenance, etc.).
• A protection cut-out switch must be installed upstream to interrupt power
supply in case of fault.
• Always refer to an authorized service centre for repair.
• Beware of symbols showing lightening with an arrow inside a triangle, since
they indicate the presence of dangerous voltage.
• For information on how to use the product see "Technical Features”.
• Do not install the product in environments with risk of explosion.
WARNINGS
• Check that the product has been installed correctly.
• Connect protections for power supply and telephone line to the installation.
• For effective protection connect the earth terminal to an earth socket.
• Do not introduce objects, liquids or powders inside the product. Do not use
sprays inside the product.
• When replacing the external battery, arrange for suitable disposal. Do not
dispose of with ordinary waste.
• Packing (plastic bags, foam polystyrene, etc.) must be kept out of the reach of
children because potentially dangerous.
MAKING THE INSTALLATION

The product must be installed by specialized installers.
Page 8 GENERAL INSTALLATION INSTRUCTIONS

DESCRIPTION
This alarm system is specifically designed for elevators in compliance with
EN81-28:2004..
Its main function is to make automatic calls to the programmed telephone
numbers if a person is trapped in the elevator and establish a bi-directional
communication between the trapped person and the rescue service. The device
can also make calls to inform about malfunctioning or anomalies of the alarm
system and automatic test calls on a regular basis (in compliance with section
4.2.1 of the EN81:28:2004 standard).
Helpy Star
Specifically designed for wall mounting, the device can be programmed and
used with an ordinary multi-frequency telephone (defined as “local telephone"
in the manual) directly connected to the device.
ST56
Specifically designed for installation on elevator controllers, the device can be
programmed and used with an ordinary multi-frequency telephone (defined as
“local telephone" in the manual) directly connected to the device.
MAIN FUNCTIONS AND FEATURES

• Power supply:
- Helpy Star: 230Vac (built-in battery 12V 2A/h)
- ST56: 12Vdc (optional AL100 power supply unit).
• Telephone line: ready for connection over GSM line with GSM200
proprietary module; it can be connected to the PSTN line or to an universal
GSM gateway with the installation of the optional PSTN line board.
• Ready for induction loop.
• Up to 2 “active” independent Esse-ti handsfree terminals (typically for the
elevator car and the pit; for the roof you can use a “passive” handsfree
terminal or a microphone connected to the active handsfree of the car).
• Types of alarm:
- Emergency-call alarm: up to 2 buttons, of which, typically, one
button (AL1) for the elevator car and one optional button (AL2) for
roof or pit. Each button can be matched with a handsfree device for
DESCRIPTION Page 9
external two-way communication or with the local telephone
situated in the elevator machine room.
- Technological alarms:
- dead battery
- no power supply (Helpy Star or ST56 with AL100)
- 1 input for auxiliary alarm
- Alarm from diagnostics
- Alarm from remaining SIM credit and expiring SIM card (only with
GSM200 module).
• Automatic Test Call (EN-81:28 4.2.1).
• 12 telephone numbers that, during programming, can be individually
associated with:
- emergency-call alarm
- technological alarms and diagnostics
- remaining SIM credit alarm (only with GSM200 module)
- automatic test call.
• 5 types of alarm destination:
- standard telephone users
- service center with Ademco contact ID protocol
- service center with Esse-ti protocol (software HeCall).
- service center working under CLI mode
- SMS (only with GSM200, except for emergency-call alarms).
In case of standard telephone users, the person who answers the calls must
enter suitable programmable codes to manage the alarm.
In case of service centers with automatic protocols and software, please
refer to the corresponding documentation.
In case of SMS, a text message is sent out to the programmed telephone
number warning about the alarm event.
Each type of alarm can be associated with multiple telephone numbers
(which will be called in a sequence), also with different destination types.
• 1 filter input for an external sensor in order to avoid emergency call alarms
when the car is at the floor and all doors are open or the car is moving and
the doors will open at the next floor. The filter has no effect on button AL2
(pit or roof), if any.
Page 10 DESCRIPTION
• 60 voice messages totalling 4 minutes’ recording:
- customisable elevator identification message (max. 22 seconds).
It must be recorded during the first installation.
- courtesy message, broadcast in the car after the emergency call by
the trapped person (max. 22 seconds).
The device is provided with a pre-recorded courtesy message.
Alternatively, you can record your own courtesy message.
- Pre-recorded messages that identify the type of alarm (not
customizable).
• Management of GIVEN ALARM INDICATOR LIGHT and RECEIVED
ALARM INDICATOR LIGHT.
• 2 relays for door-openers (with the optional board).
• Local Programming through the local telephone or the FlashKey module.
Remote programming via analog telephone or Esse-ti programming
software.
The device has two priority levels for the events.
• high priority: emergency call buttons
• medium priority: technological alarms, remaining SIM credit alarm
• low priority: automatic test, diagnostics.
Higher priority alarms abort lower priority alarms (thus the emergency call
alarm aborts all the others). When the higher priority alarm ends, the system
resumes the aborted alarm procedure.
DESCRIPTION Page 11
OPERATION
OPERATION IN IDLE STATE

In idle state the device (if these checks are enabled):
• checks the battery status (“dead battery” technological alarm);
• checks the operation of the alarm system (diagnostics) every day at
programmable time.
If the one of these checks shows a malfunction (dead battery or malfunction
detected by the diagnostics procedure) the device starts the alarm procedure
described in “Alarm calls”.
• Makes a periodical automatic test call in compliance with EN 81-28:2004
with programmable frequency.
At the time set for the periodic automatic test call the device will call the
programmed number (or numbers) according to the procedure illustrated in
section “Automatic Test calls ”.
ALARM CALLS
WARNING
If the alarm procedure is activated by mistake and
you have programmed a wrong number, and IT IS
IMPOSSIBLE TO INTERRUPT THE ALARM
PROCEDURE REMOTELY, please follow the
procedure below: lift the handset of the local
telephone and enter * <Key word> # within 20
seconds (by default: ).
The alarm ends and the device returns to the idle
state.
Page 12 OPERATION
This section continues with a description of the alarm management mode by
standard telephone users. For information about alarm management with
automatic protocols (Esse-ti or Ademco Contact ID) please refer to the
corresponding documentation. The following codes (“Acknowledgement”,
“Handsfree”, “Exclusion” and “End”) are factory-set codes. In case of re-
programming, you must use the new codes. The “Exclusion” and “End” codes
are also used in the Ademco Contact ID protocol.
Call cycles
Upon an alarm or during the automatic test, the device generates a sequence of
calls to the numbers programmed and associated with the event.
The device makes two consecutive calls to each number. Each call lasts up to 1
minute. After calling the last number, supposed no one answered and gave the
proper codes, the device starts a new cycle of calls, starting from the first
number.
The number of call cycles is unlimited for the emergency-call alarms .
The number of call cycles can be programmed from 1 to 10 for technological
alarms, diagnostics, remaining credit alarm and automatic test call (by default it
is set at 3).
A special feature of the technological alarms, diagnostics, remaining credit and
the automatic test call is the "CLI" – mode. By routing the calls associated with
different alarms to different telephone lines, the call center manages to
discriminate which type of alarm has been received thanks to the information
contained in the CLI (Caller Line Identification). In this way, it is not required
to establish a connection in order to determine the event, you simply need to be
sure that at least one call has been forwarded to a free telephone number. By
setting a call center working under “CLI” mode as the destination of an alarm
call, the alarm system will carry out as many call cycles to the programmed
numbers until it succeeds to reach a free telephone number. At this point, the
calls will end without any further need to be answered.
OPERATION Page 13
Emergency-call alarm
This is the main function of the device.
When the emergency-call pushbutton is pressed, the device makes a sequence
of calls to the programmed numbers associated with the specific type of alarm.
Simultaneously:
• a courtesy message is played back in alternation with pauses and tones
in the place where the alarm is generated (e.g. elevator car);
• the “GIVEN ALARM” indicator light turns on.
Note: the alarm for button 1 (installed in the car) is subject to the
filter input status, if enabled.
WARNING
The filter input must be disabled during
maintenance operations of the elevator system.
How to answer an emergency call and reset

immediately the alarm
Please refer to the diagram on page 18.
¾ After answering the call, a series of tones will be heard.
¾ Dial (“Acknowledge” code) or wait a few seconds. You listen to the

alarm identification message (“Emergency call”) followed by the elevator
identification message (which must be recorded during installation).
Note: you can listen to the messages again at any time by re-
dialling (“Acknowledge” code).
¾ After 30 seconds an automatic connection with the handsfree is

established and you can talk to the person who called for help. You can
also establish the handsfree connection immediately, while listening to
the ID message, by dialling (“Handsfree activation” code).
Page 14 OPERATION
The duration of the handsfree connection is limited (programmable, 9 minutes
by default). The conversation time can be extended by entering any digit
different from (“Exclusion”), (“End”) and (“Acknowledge”) at
warning tone. Conversation time can be extended an unlimited number of
times.
¾ Dial (“Exclusion” code) to suspend the alarm.
Note: the “RECEIVED ALARM” indicator light turns on when you

dial or .
¾ Dial (“End” code).

The alarm is reset and the device goes in stand-by mode.
How to answer an emergency call and suspend the

alarm: the alarm will be terminated by the rescue team
locally.
¾ Answer the alarm call. You hear a series of tones.
¾ Dial (“Acknowledge” code) or wait. You listen to the alarm

identification message (“Emergency call”) followed by the elevator
identification message (which must be recorded during installation).
Note: you can listen to the messages again at any time by re-
dialling (“Acknowledge” code).
¾ After 30 seconds an automatic connection to the handsfree is

established and you can talk to the person who called for help. You can
also establish the handsfree connection immediately, while listening to
the messages, by dialling (“Handsfree activation” code).
The duration of the handsfree connection is limited (programmable, 9 minutes
by default). The conversation time can be extended by entering any digit
different from (“Exclusion”), (“End”) and (“Aknowledge”) at
warning tone. Conversation time can be extended an unlimited number of
times.
OPERATION Page 15
¾ Dial (“Exclusion” code) to suspend the alarm.The alarm is
suspended, waiting for the rescue team to terminate it.
Note: the “RECEIVED ALARM” indicator light turns on when you

dial or .
¾ Hang up. If the alarm is not reset within 60 minutes it automatically

restarts. While the alarm is suspended, by pressing any emergency
button another alarm cycle begins.
Local reset (rescue team)

The alarm is suspended; the “RECEIVED ALARM” indicator light in the car is
on.
¾ Lift the handset of the local telephone; you hear the dialling tone.
¾ Dial <password> (by default: ).
¾ Dial . You hear the confirmation tone.
¾ Dial (“End” code). You hear the confirmation tone.

The alarm system automatically generates a call to the number that suspended
the alarm in order to notify that the alarm has been reset.
The called user must:
¾ Answer the call (he hears a series of tones).
¾ Dial (“Acknowledge” code) or wait.

He listens to the “Alarm end” message followed by the elevator identification
message.
¾ Dial (“End” code). The line is cleared.
The following operations can be carried out from remote while

the alarm is suspended
While the alarm is SUSPENDED it is also possible to call the alarm system
and:
1. establish a handsfree connection with the person who called for help
and with the other handsfree devices;
2. open the doors;
Page 16 OPERATION
3. reset the alarm by remote.
¾ Call the alarm system and wait for the answer.
As soon as the alarm system answers the call a handsfree connection is
automatically established with the person who called for help.
¾ Dial <password> (by default: ).
1. In order to establish a connection with any of the handsfree devices

¾ Dial:
handsfree 1;
handsfree 2;
disconnect all;
The activation of handsfree 2 depends on the type of installation programmed.
2. In order to open the doors dial (with the optional board)

¾ Dial:
open door 1;
open door 2.
3. In order to reset the alarm by remote

¾ Dial . You hear the confirmation tone.
¾ Dial (“End” code).

The line is cleared and the alarm is reset.
OPERATION Page 17
HOW TO MANAGE THE HELP CALL
Page 18
Press the “Acknowledge”
code ( by default)
to listen to the message
again
Press the Press the

Answer the call
“ACNOWLEDGE” “HANDSFREE” code
You hear a
code (by default ) ( by default)
series of tones
or await or await

code ( by default)
again

code ( by default)
again
Hang up
Dial the “Exclusion”

code ( by default)
OPERATION
Press the “END” code
( by default)
OPERATION Page 19
Technological, remaining SIM credit alarms and
Diagnostics
In case of a technological alarms (if enabled):
• no power supply
• dead battery
• auxiliary alarm
• expiring SIM card
the device starts a cycle of calls to the programmed numbers associated with
this type of event.
The diagnostic procedure, if enabled, is performed every day at the time
programmed for the automatic test call (default setting: 04:00 a.m.). The
following checks are made:
• the recorded messages
• the correct operation of the tone decoder
• the correct operation of handsfree devices
When malfunction is detected in the diagnostics procedure the device starts a
cycle of calls to the programmed numbers associated with this type of event.
If the remaining SIM credit alarm is enabled (only in connection with
GSM200), the amount of the remaining SIM credit will be acquired at the end
of each outgoing call. Such an amount will be compared with the pre-set
minimum value, and in case it should be lower the device will start a cycle of
calls to the programmed telephone numbers associated with this type of event.

¾ You listen to the alarm identification message (“No power supply” or “Dead
battery” or “Auxiliary” or “Diagnostics” or “Remaining SIM credit”) followed
by the elevator identification message.
Now:
¾ In order to exclude yourself from the alarm procedure dial “Exclusion”
code): the procedure continues, but the number is not called again in the
next cycles.
OR
¾ In order to interrupt the alarm dial (“End” code). No other telephone
number will be called and the alarm is terminated.
Page 20 OPERATION
Note: the above-mentioned procedure is not applicable under the
CLI-mode.
AUTOMATIC TEST CALLS

Automatic test
According to the norms on elevator alarm systems (EN 81-28:2004) the system
makes periodical calls to indicate normal operation (for the activation of this
feature please see “Programming the automatic test data” on page 47).
The device makes calls to the numbers associated with the automatic test.

¾ You listen to the “Automatic test” message followed by the elevator
identification message.
Now:
¾ In order to exclude yourself from the procedure dial “Exclusion” code):
the procedure continues, but the number is not called again in the next
cycles.
OR
¾ In order to interrupt the calls dial (“End” code). No other telephone
number will be called and the procedure is terminated.
Note: the above-mentioned procedure is not applicable under the

CLI-mode.
OPERATION Page 21
WARNING
If the automatic test call cannot be ended from
remote (for example because the telephone number
is wrong), you can interrupt the procedure as
shown below:
Lift the handset of the local telephone and enter *
<Key word> # within 20 seconds
(by default: ).
Dial * <key word> # again
Dial 340
Dial *< key word ># again.
Manual test
In compliance with norms and regulations, a manual test of the installation
must be performed periodically by pressing the emergency call button and
establishing a handsfree conversation.
The device considers the test as an ordinary emergency call.
Page 22 OPERATION
OPERATION
code ( by default)
again
Page 23
INSTALLATION
Recommendations
• Install the device only in a limited access location.
• Keep the cables away from high voltage cables or other cables that may
produce electromagnetic interference.
• Do not lay telephone cables near the 230Vac mains.
• To protect the telephone line, connect the terminal shown with in the
connection diagram to the ground terminal.
MOUNTING
Helpy Star
The device is specifically designed for wall mounting..
ST56
The device is specifically designed for installation on elevator controller (on
DIN rail).
Page 24 INSTALLATION
HELPY STAR DESCRIPTION
A Terminal blocks
B Jumpers JP8 (do not move)
C Internal power-supply connector
D Connectors for optional relay board
E Serial plug for connection to elevator CPU
F Reset pushbutton
G RJ11 connector for local telephone
H RJ45 connector for GSM200 module
I Battery
L PSTN-line board (optional)
M Jumpers to be used in replacement of the PSTN-line add-on board in case the
GSM200 module should be connected
N Terminal blocks for connection to PSTN-line or universal GSM gateway
O Connectors for FlashKey and VoiceKey
INSTALLATION Page 25
P LEDs indicating device operation and GSM signal strength
Q End alarm button (reset pushbutton)
Terminal blocks
BATT Battery
AR Received alarm indicator light
AI Given alarm indicator light
+12 Output 12Vdc (max. 100mA)
AL1 Alarm input 1
AL2 Alarm input 2
COM Common terminal for inputs IN1, IN2
IN1 Alarm filter input
IN2 Gong input or auxiliary alarm input
VV2+ Output Handsfree 2
VV2- Common Handsfree 2
TEL Local Telephone
Optional PSTN-line board

LTI PSTN-line or universal GSM gateway input
Ground terminal
Optional relay board

RL1 Relay contact 1
RL2 Relay contact 2
ST56 DESCRIPTION
A Jumper JP8 for define the behaviour of alarm inputs AL1and AL2
B LEDs indicating device operation (red) and GSM signal strength (green)
C Connectors for AL100 power supply
D Connectors for optional relay board
E Serial plug for connection to elevator CPU
F Reset pushbutton
G RJ11 connector for local telephone
H RJ45 connector for GSM200 module
I Connectors for optional PSTN-line board
L Connectors for FlashKey and VoiceKey
M Terminal blocks
Terminal blocks
BATT 12Vdc power supply input
AR Received alarm indicator light
AI Given alarm indicator light
+12 Output 12Vdc (max. 100mA)
AL1 Alarm input 1
AL2 Alarm input 2
COM Common terminal for inputs IN1, IN2
IN1 Alarm filter input
IN2 Gong input or auxiliary alarm input
TEL Local Telephone
Optional PSTN-line board

LTI PSTN-line or universal GSM gateway input
Ground terminal
Optional relay board

RL1 Relay contact 1
RL2 Relay contact 2
Jumper JP8 for inputs AL1 and AL2

The jumper JP8 (A in the picture at page 27) defines the behaviour of the inputs
AL1 and AL2 (only in ST56 autodialer).
The inputs AL1 and AL2 are at The inputs AL1 and AL2 are at
+12V; the alarm occurs when 0V; the alarm occurs when they
they are closed to a – terminal are closed to +12V.
(ex: VV2-).
CONNECTING THE TELEPHONE LINE
The alarm system is ready for connection over the GSM line by the proprietary
GSM200.
It allows the connection of a PSTN line or an universal GSM gateway with the
optional PSTN-line board.
GSM200 Module Connection
• Make sure the jumpers are present in the dedicated connector for the PSTN-
line board, by observing the positioning below:
• Connect the RJ45 connector (H in the pictures at page 25 or at page 27) to the
GSM200 module by means of the supplied cable.
PSTN line or universal GSM gateway
• Remove the jumpers set in the dedicated connector for the PSTN-line board
(see the picture above).
• Insert the optional board in the dedicated connectors (I in the picture at page
27).
• Connect the PSTN line to the LTI connector placed on the optional board.
• Connect the ground terminal (indicated by ), placed on the optional board,
to a ground socket in order to increase the telephone line protection.
Note: it is recommended to keep the jumpers removed in order to
use them again in case you should wish to get back to the
GSM200 line. It is possible to place them on the connector
located on the optional PSTN-line board (M in the picture at
page 25).
OTHER CONNECTIONS
For others connections please see the general wiring diagram, referring to your
alarm system, at page 33 or 34 and follow the instructions below.
In this paragraph you might find information differing from those described in
the diagram of page 35; on that occasion we suggest to see mainly the diagram.
It is recommended to remove the terminals, make the connections and replace
the terminals in the correct position.
¾ Connect the local telephone (for programming and managing the
device) to TEL and VV1- terminals (irrespective of the polarity) or
directly to the RJ11 connector (see G in the pictures at page 25 or at
page 27).
¾ Connect the handsfree terminals (you can install up to 2 independent
active handsfree terminals):
- Handsfree 1 in the CAR: VV1+,VV1-
- Handsfree 2 on the ROOF or in the PIT: VV2+,VV2-
Beware of terminal polarity.
The total number of active handsfree terminals must correspond to the type of
installation programmed in the device (please see “Type of installation” at page
46); the association between alarm buttons and handsfree terminals is made
according to the type of installation, as follows:
Type of installation 1:
HANDSFREE 1 (VV1+, VV1-).
Button AL1 corresponds to HANDSFREE
1; also buttons AL2 (optional)
corresponds to HANDSFREE 1.
Type of installation 2:
HANDSFREE 1 (VV1+, VV1-);
HANDSFREE 2 (VV2+,VV2-).
Button AL1 corresponds to HANDSFREE
1; button AL2 corresponds to
HANDSFREE 2.
The type of installation refers to the number of active handsfree connected, and
not to the passive handsfree connected, if any.
Note: outputs VV1- and VV2- are connected together and can be
used as negative pole up to max. 100mA of current.
¾ Connect the passive handsfree terminals, if any (see the wiring

diagrams).
¾ Connect the car emergency button (voltage free contacts) to AL1 and –
terminals.
¾ Connect the emergency button (voltage free contacts), on the roof or in
the pit, to AL2 and – terminals.
¾ Connect the “GIVEN ALARM” indicator light (YELLOW). It switches on
after pressing the emergency button to indicate the beginning of the
alarm procedure and stays steady light until the end. The indicator light
must be a LED light at 12V, max. 40mA.
¾ Connect the “RECEIVED ALARM” indicator light (GREEN). It must be
12V, max. 40mA.
¾ Connect the filter input to IN1 terminal.
¾ Connect the AUXILIARY ALARM / GONG input (if any) to IN2 terminal.
¾ In order to use IN1 or IN2 terminal, connect the terminal COM with the
terminal +12.
¾ Connect, if required, the door openers to relays RL1 and RL2 (with the
optional board).
Start up
Helpy Star
¾ Connect the built-in battery (2Ah 12V), paying attention to terminal
polarity.
¾ Connect the power supply cable to the 230V~ mains.
¾ Upon switching on, check that the device status led HELPY (P in the
picture at page 26) stays steady on for about 5 seconds and then starts
flashing (see paragraph “Status indicator LED’s” on page 84).
Note: in case of GSM200 module, if the red led on the module stays
steady on for more than 30 seconds, please check that the
GSM200 module is properly connected with the alarm system.
Note: in case of GSM200 module, the GSM signal level (indicated

by green led on the module or by GSM led – P in the picture
at page 26) is measured every 10 seconds (see paragraph
“GSM Signal indicator LED’s (only with GSM200 module)”
at page 85).
ST56
¾ Connect the 12Vdc power supply to +/- BATT terminals.
OR
¾ Connect the AL100 to the special connector (C in the picture at page 27)
and connect the AL100 power supply cable to the 230V~ mains.
¾ Upon switching on, check that the device status led (red led - B in the
picture at page 27) stays steady on for about 5 seconds and then starts
flashing (see paragraph “Status indicator LED’s” on page 84).
Note: in case of GSM200 module, if the red led on the module stays
steady on for more than 30 seconds, please check that the
GSM200 module is properly connected with the alarm system.
Note: in case of GSM200 module, the GSM signal level (indicated

by green led on the module or by green led – B in the picture
at page 27) is measured every 10 seconds (see paragraph
“GSM Signal indicator LED’s (only with GSM200 module)”
at page 85).
WIRING DIAGRAMS
Example connection of HELPY STAR
Example connection of ST56
Example connection of ST56
QUICK INSTRUCTIONS TO CHECK THE CORRECT
INSTALLATION
1. PROGRAMMING
¾ Access to programming: lift the local telephone handset and dial
.
You will hear the dialling tone (one longer tone followed by a shorter tone).
¾ Program the telephone line type (PSTN or GSM-dedicated): dial
for GSM200 module or for PSTN line or traditional GSM
interfaces.
¾ Program a telephone number for the emergency-call alarm:
dial <telephone number> .
¾ Record the identification message of the specific elevator (max 22
seconds), which is meant to contain all necessary information
concerning the elevator location: dial and pronounce the
message.
¾ To listen again to the previous message dial: .
¾ Make an external call to check the telephone line presence: dial and
digit the telephone number to make a test call.
2. ALARM PROCEDURE CHECK

¾ Press the emergency button for at least 2 seconds (factory default).
The emergency call will be made.
3. ANSWERING AN ALARM AND RESETTING
¾ Answer by the called party.
¾ Press or wait. The voice message will be heard.
¾ Press or wait. The hands-free mode will be activated.
¾ Press to end the alarm.

In case it should not be possible to stop the alarm procedure remotely (i.e. the
entered telephone number is incorrect) simply lift the handset of the local telephone
and dial * <Password> # (by factory default: .
Note: in case the handsfree termianl’s volumes are not adequately
set, refer to paragraph “Volume setting” at page 50.
HOW TO USE THE RESET PUSHBUTTON

Helpy Star
Two reset pushbuttons:
- external RESET pushbutton (Q in picture at page 26)
- internal reset pushbutton (F in picture at page 25).
ST56
One reset pushbutton (F in picture at page 27).
How to use the reset pushbutton:

• Pressing shortly
Allows to interrupt an alarm call.
By pressing shortly you get the same result as lifting the handset of the local
telephone and entering : * <Password> #.
• Pressing longer (5 seconds)
Allows to reset the device.
By pressing longer, the alarm system will be re-started with no need to
disconnect the power supply.
The reset operation does not alter the previously set parameters.
Page 37
PROGRAMMING
The system can be programmed:
• locally by means of a DTMF telephone (connected to TEL and VV1-
terminals or directly to the RJ11 connector) or a FlashKey module.
• remotely by making a call to the device with a multifrequency telephone or
with the HeGate remote programmer and HeControl management
software. The Automatic Answer function must be active (this function is
active by default).
In this manual reference is made to the local or remote programming mode with
DTMF telephone. For information on the remote programming mode with
HeControl see the respective manual.
Note: the default value is shown in bold.
Nota: it is possible to listen again to the programmed settings either

locally or remotely by means of a standard telephone. (see
paragraph “Listening to the settings again” at page 52).
ACCESSING AND EXITING PROGRAMMING

In order to programme the device it is necessary to enter (either locally or
remotely) the programming mode. In addition to the INSTALLER password,
the OPERATOR password is used to perform a reduced number of
programming operations. In this manual the password that must be entered is
indicated with 9.
To check whether you are in the programming mode, lift the handset of the
local telephone:
- if you hear the DIALING TONE (1 long tone followed by 1 short
tone, see par. “Tones” at page 84), the device is in programming
mode and you can enter the desired programming codes;
- if you are automatically connected to handsfree 1, the programming
mode has not been entered.
Note: if the INSTALLER and the OPERATOR password are the

same (as in the default setting) the device reads the password
as the INSTALLER password.
Page 38 PROGRAMMING
From the local telephone
ACCESS TO PROGRAMMING
¾ Lift the local telephone handset. The telephone is automatically connected
to handsfree 1.
¾ Dial <INSTALLER OR OPERATOR PASSWORD>

(by default: ).
¾ You will hear the DIALING TONE (one longer tone followed by a shorter
tone).
It is now possible, also without hanging up, insert the programming codes. It is
not necessary to hang up between a code and another or to insert the password
again (please refer to sections “Basic programming” and “Advanced
programming”).
If you hang up, when lifting the handset again you receive the dialling tone and
it is not necessary to insert the password again to go on with programming.
If a programmed code is correct you receive the CONFIRMATION TONE (3
short tones), while if it is wrong you receive the ERROR TONE (longer
continous tones); in this case you need to hang up to continue.
EXITING THE PROGRAMMING MODE

In order to activate the settings made you must exit the programming mode.
The same procedure will be used as for entering programming:
¾ Lift the local telephone handset. You hear the dialling tone.
¾ Dial <INSTALLER OR OPERATOR PASSWORD>

(by default: ).
¾ The telephone is automatically connected to handsfree 1.
Note: the programming mode is automatically exited after 30

minutes.
PROGRAMMING Page 39
From a remote telephone
The Automatic Answer function must be active. The function is active by
default.
ACCESS TO PROGRAMMING
¾ Call the alarm system. It automatically answers the call (after the
programmed rings; 2 rings by factory default)) and you will listen to the
elevator identification message (recorded during installation), followed by
the DIALLING TONE.
¾ Dial, within 1 minute, <INSTALLER OR OPERATOR PASSWORD>

(by default: ).
¾ Programme the device.
If the entered code is correct you receive the CONFIRMATION TONE (3 short
tones), whilst if it is incorrect you receive the ERROR TONE (longer continous
tones); in this case you do not need to hang up to continue.
The device generates a warning tone before the maximum conversation time
after the automatic answer has elapsed (see section “Automatic Answer”). Press
any key within 10 seconds to reset the maximum conversation time.
EXITING THE PROGRAMMING MODE

Simply hang up to exit the programming mode.
Page 40 PROGRAMMING
BASIC PROGRAMMING
• Select the type of telephone line (PSTN line / universal GSM gateway
or GSM line by means of GSM200 module)
• Telephone numbers, in association with the type of alarm and recipient
• Date and time
• Dead battery alarm activation
• Automatic test activation
• Identification message recording
• Type of installation if handsfree terminal is connected to VV2
• Protocols identification code (for use with Call Centers with Ademco
Contact ID or Esse-ti protocols). The device Id number must be
generated by the Call center itself.
• Volume setting with reference to handsfree terminals and messages.
Programming the type of telephone line

Installer Operator
9
It allows to programme the type of external line:
• PSTN line or universal GSM gateway
• GSM200 module.
WARNING
This programming must always be done at
installation.
(type)
¾ Lift the handset.

¾ Press 66.
¾ Enter the type of external line:
0 PSTN line or universal GSM gateway (with optional board)
1 GSM 200 module.
PROGRAMMING Page 41
Programming the telephone numbers
Installer Operator
9
You can programme up to 12 telephone numbers.
Each number may be associated with any of the following events:
• Emergency-call alarm
• Technological alarms and diagnostics
• Automatic test call
• Alarm from remaining SIM credit (only with GSM200 module)
and it may correspond to one of the following receivers:
• Standard telephone user
• Call Center working under the Esse-ti protocol (HeCall software)
• Call Center working under the Ademco ContactID protocol
• Call Center working under CLI mode
• SMS (only by means of the GSM200 module , except for emergency-
call alarms)
In order to program the telephone numbers, follow the procedure below:
(POSITION) (SOURCE) (RECEIVER)
… (telephone number with max 20 digits) [ ]

¾ Press 21.
¾ Enter the position of the telephone number within the table of 12
available numbers, from 01 to 12.
¾ Enter the type of source, that is to say the event associated with the
number:
1 Emergency call button;
2 Technological alarm and diagnostics alarm;
3 Automatic test alarm;
4 not used;
5 Alarm from remaining SIM credit.
¾ Enter the figure related to the type of RECEIVER , corresponding to the
specific telephone number:
1 Call Center working under Ademco Contact ID protocol;
Page 42 PROGRAMMING
2 Standard telephone user (manual management of the alarm call);
3 Call Center working under Esse-ti protocol (He Call software);
4 Call Center working under CLI mode;
5 SMS.
¾ Enter the telephone number (max. 20 digits).
¾ Press #.
Note: to enter one or more 2-sec pauses during dialling press

once or repeatedly.
To enter more telephone numbers repeat the assigned code.

Numbers are called according to the introduction position.
To delete a telephone number enter directly after the RECEIVER.
Example:
POS. SOURCE RECEIVER NUMBER
01 EMERGENCY CALL = 1 STANDARD TEL USER = 2 0718754213
02 EMERGENCY CALL = 1 CALL CENTER ESSE-TI = 3 071986532
03 TECHN. ALARM. = 2 CALL CENTER ADEMCO = 1 071863265
04 REMAINING SIM CR. = 5 SMS = 5 3331234567
Dial:
for the first number
for the second number
for the third number
for the fourth number
WARNING
The receiver can be set as an SMS destination only
when the GSM200 module is connected and the
event is not an emergency-call alarm.
PROGRAMMING Page 43
Programming the clock
Installer Operator
9
The system is provided with an internal clock. You must programme the date
first and then the time. Besides, if you programme the date you must always
programme the time, too.
Note: the internal clock is provided with a specific battery therefore
it works even if the alarm system is not fed.
DATE
(wd) (dd) (mm) (yy)

¾ Press 36.
¾ Enter a number for the weekday:
0 SUNDAY
1 MONDAY
2 TUESDAY
3 WEDNESDAY
4 THURSDAY
5 FRIDAY
6 SATURDAY
¾ Enter the date (day month year – two digits).
Example: Tuesday Dec 13, 2011 dial:

.
TIME
(hhmm)

¾ Press 35.
¾ Enter hour and minutes (from 00:00 to 23:59).
Page 44 PROGRAMMING
Example: for 14:50 dial:
Note: the system automatically switches from legal to solar time

and vice versa.
Recording/playing the identification message

The elevator’s identification message must be recorded during installation. This
message identifies the elevator during alarm procedures and must contain
information about the elevator’s location.
RECORDING THE MESSAGE

Installer Operator
9
(beep) (recording)(beep)

¾ Press 7101.
¾ Record the message (22 seconds) after the beep.
¾ At the end of the message, hang up.
Note: it is not compulsory to use all available seconds for correct

recording.
Note: A beep indicates that the recording time has elapsed.
PLAYING THE MESSAGE

Installer Operator
9 9
(playback)

¾ Press 7201. The message will be heard.
PROGRAMMING Page 45
Type of installation
Installer Operator
9
It allows you to configure the installation based on the number of active
handsfree terminals connected:
• Type 1: VV1; all buttons go to VV1.
• Type 2: VV1 and VV2; button 1 goes to VV1; button 2 goes to VV2.
The type of installation refers to the number of active handsfree connected, and
not to the passive handsfree connected.
(type)

¾ Press 63.
¾ Enter the number of the installation type (from 1 to 2).
Activating the “dead battery” alarm

Installer Operator
9
You can activate the Dead Battery technological alarm.
Helpy Star will make a call to the programmed number when the battery
voltage is lower of the threshold.
ST56, with AL100 power supply, will make a call to the programmed number
when the battery voltage of the AL100 is lower of the threshold.
ST56, without AL100 power supply, will make a call to the programmed
number when the BATT terminals voltage is lower of the threshold.
(setting)

¾ Press 52.
Page 46 PROGRAMMING
¾ Enter:
0 to deactivate the battery dead alarm;
1 to activate the dead battery alarm.
Note: after the dead battery alarm activation, the device

immediately checks the battery status.
Example: in order to activate the dead battery alarm dial: .
Programming the automatic test data

Installer Operator
9
According to the norm on elevator alarm systems (EN 81-28), the system
should make periodical calls to signal the ordinary operation status. The
following parameters are programmed:
Frequency of the automatic test call
(days 1-9)

¾ Press 31.
¾ Enter the number of days between two calls.
Example: in order to programme a 3-days frequency (default setting),

dial .
Note: after the frequency has been programmed, the device makes an
automatic test call as soon as the current hour equals or
overcomes the previously set hour for the automatic test call.
Nota: before programming the parameters for the automatic test

call, make sure the telephone numbers have been
programmed as par. ”Programming the telephone numbers”
at page 42.
PROGRAMMING Page 47
Setting the hour for the automatic test call
(hhmm, 0000 2359)

¾ Press 32.
¾ Enter the hour (hh mm) at which the automatic test call must be made.
Example: in order to programme the hour for the automatic test call at
15:20 dial:
.
Note: the programmed time is also valid for the diagnostic

procedure.
Nota: for a correct operation, the clock must have been previously
set (page 44).
Automatic test activation
(setting)

¾ Press 34.
¾ Enter:
0 to deactivate the periodical automatic test call;
1 to activate the periodical automatic test call.
Example: in order to activate the automatic test call dial: .
Page 48 PROGRAMMING
Make an automatic test call now.
After programming the above parameters, you can test the automatic test call.
Such a test does not interfere with the previously set frequency:

¾ Press 34.
¾ Press 2.
The device immediately makes an automatic test call.
WARNING
If the automatic test call cannot be ended from
remote (for example because the telephone number
is wrong), you can interrupt the procedure as
shown below:
Lift the handset of the local telephone and enter *
<Key word> # within 20 seconds
(by default: ).
Dial * <key word> # again
Dial 340
Dial *< key word ># again
Programming the protocols identification code

Installer Operator
9
If calls are made to a service centre with Ademco Contact ID or Esse-ti
protocol, you must programme the elevator identification code assigned by the
centre to the device. The code is sent by the device to the service centre during
the alarm calls in order to be identified and in order to signal the malfunction
according to the above mentioned protocol.
(protocol) … (code) [ ]

PROGRAMMING Page 49
¾ Press 22.
¾ Enter the protocol number:
1 Ademco Contact ID;
2 Esse-ti.
¾ Enter the code assigned to the system:
4 digits for the Ademco Contact ID protocol
10 digits for the Esse-ti protocol
¾ Press # (only for the Ademco Contact ID).
It is only possible to use figures, not letters.
Volumes setting
Installer Operator
9 9
HANDSFREE TERMINAL
The loudspeakers’ volume and the microphone’s sensitivity may be adjusted.
(handsfree) (loudspeaker’s volume)
(microphone’s sensitivity)

¾ Press 80.
¾ Enter the figure related to the specific handsfree terminal:
1 handsfree 1;
2 handsfree 2.
¾ Enter the figure relating to the loudspeaker’s volume (from 1 to 4).
¾ Enter the figure relating to the microphone’s sensitivity (from 8 to 9).
¾ Press #.
Note: upon programming, the handsfree terminal turns on thus

making it possible to listen to and adjust volumes
accordingly.
Page 50 PROGRAMMING
Note: upon the same programming operation, you can enter more
than one figure relating to volume or sensitivity, until the
desired result is achieved.
Example: in order to set the highest loudspeaker’s volume and

microphone’s sensitivity on handsfree 1, dial : .
Example: in order to set the lowest loudspeaker’s volume on handsfree

2, dial: .
Messages
The messages’ volume may be adjusted (2 by factory default).
(volume)

¾ Press 804.
¾ Enter the figure relating to the desired volume level (from 1 to 4).
¾ Press #.
Note: in order to listen to the message at the previously set volume,

simply press 7 while programming.
Gong
The gong message’s volume may be adjusted.
(Gong message) (volume)

¾ Press 80.
¾ Enter the figure relating to the gong message:
5 day-mode Gong message;
6 night-mode Gong message.
¾ Enter the figure relating to the message volume (from 1 to 4).
PROGRAMMING Page 51
¾ Press #.
Note: the day-mode gong message is broadcast in the car by the

hands free terminal from 8 a.m. to 8 p.m. the night-mode
gong message is broadcast from 8 p.m. to 8 a.m.
Nota: to listen to the previously set message volume upon

programming, simply press 7.
Listening to the settings again

Installer Operator
9 9
It is possible to listen again to all previously-set parameters.
( ... )

¾ Enter the prefix of the programmed code to be listened to again.
¾ Dial *.
Example: to listen again to the previously set type of line dial: .
Example: to listen again to the telephone number previously set on

position 02 dial: .
Note: after listening, it is possible to continue programming

operations, listening to other set codes, or simply hang up.
Note: when listening to a previously-set parameter, if the

confirmation tone is heard this means that no value has been
programmed.
Page 52 PROGRAMMING
RESTORING THE DEFAULT SETTINGS
It allows to restore all factory-default settings (date and time, the telephone
numbers, the identification codes and the type of line are not modified).
Installer Operator
9
¾ Lift the local telephone handset.

¾ Press 99.
Note: this code exits the programming mode. Conversation with the
handsfree 1 is established at the end.
The default settings are as follows:
Type of installation 1 active handsfree terminal
Dead battery Disabled
Technological alarms
No power supply Disabled
Diagnostics alarm Disabled
Alarm from remaining
SIM credit and expiring Disabled
SIM card
Automatic test call Disabled
Loudspeaker 4
Handsfree volumes
Microphone 8
Messages 2
Messages volumes Day Gong 1
Night Gong 1
Installer password 0
Operator password 0
Emergency call buttons
Normally open
(AL1 and AL2 inputs)
Emergency call button
2 seconds
delay
IN2 input (auxiliary alarm
Gong
or gong)
Filter Disabled
PROGRAMMING Page 53
IN1 filter input Normally open
END 9
EXCLUSION 1
Codes
HANDSFREE ACTIVATION 0
ACKNOWLEDGE 5
Handsfree connection
9 minutes
upon alarm
Dialling mode DTMF
Number of call cycles for
tech. alarms, diagnostics 3
and automatic test
PABX or PSTN line
PSTN line
connection
Automatic answer Active with 2 rings
Connection time after
3 minutes
automatic answer
Page 54 PROGRAMMING
ADVANCED PROGRAMMING
Please find below some settings which are not compulsory in order for the
device to operate correctly, which may be useful for customized purposes:
• changing the installer or operator password
• activation of technological alarms: “No power supply” and
“Diagnostics”
• activation of alarm from remaining SIM credit and expiring SIM card
• emergency buttons’ (AL1 and AL2 inputs) configuration as normally
open or closed
• increasing the delay for emergency call buttons from the factory-
default setting (2 sec) to max. 9 sec
• IN2 input (auxiliary alarm or gong) configuration
• filter activation and confguration as N/O or N/C
• customizing the codes used for the alarms’management
• courtesy message recording
• modifying the handsfree connection time upon alarm (9 minutes by
factory default)
• DTMF ot pulse dialling (only with PSTN line)
• call cycles programming for technological alarms, diagnostics,
remaining SIM credit and automatic test calls
• connection to PABX or PSTN
• deactivation of automatic answer function or modifying the number of
rings before answer
• modifying the handsfree connection time after automatic answer.
PROGRAMMING Page 55
Changing the installer password
Installer Operator
9
… (old) … (new)
… (new) [ ]

¾ Press 91.
¾ Enter the old password (up to 5 digits)
¾ Press *.
¾ Enter the new password (up to 5 digits)
¾ Press *.
¾ Enter the new password (up to 5 digits) to confirm
¾ Press *.
Example: to change the INSTALLER PASSWORD from the default

value (0) to 123 dial:
.
WARNING
Make a note with the password. If you forget it, you
must contact our technical support center.
Changing the operator password

Installer Operator
9
… (old) … (new) … (new)
[ ]
Page 56 PROGRAMMING
¾ Press 92.
¾ Enter the old password (up to 5 digits).
¾ Press * .
¾ Enter the new password (up to 5 digits).
¾ Press *.
¾ Enter the new password (up to 5 digits) to confirm.
¾ Press *.
Example: To change the OPERATOR PASSWORD from the default

value (0) to 345 dial:
.
WARNING
Make a note with the password. If you forget it, you
must contact the installer.
Activating the “no power supply” alarm

Installer Operator
9
You can activate the alarm and set the minimum time interval without power
supply in order to activate the alarm. (only Helpy Star or ST56 with AL100).
(setting)

¾ Press 51.
¾ Enter:
00 disabled alarm;
from 01 to 99 active, with 1 minute “No power supply” time for each
unit.
PROGRAMMING Page 57
Example: to activate the alarm with a delay of 3 minutes dial:
.
Activating the “diagnostics” alarm

Installer Operator
9 9
You can activate the Diagnostics procedure and enable the related alarm in case
the procedure should detect any malfunctioning.
( setting)

¾ Press 54.
¾ Enter:
0 to deactivate the diagnostics procedure;
1 to activate the diagnostics procedure.
Note: the diagnostic procedure is performed every day at the same

time set for the automatic test call.
Note: when the diagnostic alarm is enabled, the device always

performs the diagnostic procedure upon switching on.
Note: independently from the activation of the diagnostic alarm, the

device can produce a diagnostic alarm to indicate the
imminent expiration of the GSM200 SIM card (see paragraph
“Activating the alarm from remaining SIM credit and from
expiring SIM card” ).
Page 58 PROGRAMMING
Activating the alarm from remaining SIM credit
and from expiring SIM card
Installer Operator
9
It allows to enable the expiring SIM credit alarm and the expiring SIM date
alarm (only when alarm system is equipped with GSM200 module).
At the end of each outgoing call, the amount of remaining SIM credit is
acquired. Such amount is compared with the previously programmed reference
limit, and in case it should be lower, the device will start an alarm cycle by
calling the numbers associated with the specific type of alarm.
The SIM-expiry control checks that no more than eleven months have spent
since the last top-up. The purchasing date of the SIM or the first top-up date
must be entered manually; by means of the SIM credit control every top-up
subsequent to the first will automatically update the expiry date. In case no top-
up should be effected in the 11-month period, a diagnostic alarm will be sent
out to the programmed telephone numbers associated with technological and
diagnostic alarms.
WARNING
The remaining SIM credit request can only be
enabled by using prepaid SIM cards provided by
the following GSM carriers: TIM, Vodafone, Wind
and it is subject to any changes by the provider.
Activating the alarm from remaining SIM credit and from

expiring SIM card
(setting)

¾ Press 240.
¾ Enter:
0 to deactivate the alarms;
1 to activate the alarms.
PROGRAMMING Page 59
Setting the reference limit for the alarm
Factory default: 10 euro.
(reference limit)

¾ Press 241.
¾ Enter the reference limit (from 01 to 99 Euro).
Example: in order to programme a reference limit of 15 Euro dial:

.
Making a manual request for remaining SIM credit notification

¾ Press 2420.
Note: this setting activates the immediate request for remaining SIM
credit notification by the GSM provider and automatically
forces an alarm call in case the remaining call credit is
lower than the programmed value. The telephone number
must have been previously programmed (see page 42).
Checking the remaining call credit

You can check your remaining SIM credit by calling from your telephone.
A voice message will notify the remaining value.

¾ Press 242*.
Page 60 PROGRAMMING
Note: in order for the listened value to be correct , you need to make
at least one request for call credit after enabling the
remaining SIM credit check.
Setting the last top-up date
(dd) (mm) (yy)

¾ Press 243.
¾ Enter the date (day month year – two digits).
Emergency call buttons normally closed/open

Installer Operator
9
The emergency call buttons (AL1 and AL2 inputs) can be programmed as
normally closed or normally open. Programming refers all the emergency call
buttons connected to the system. The individual buttons cannot be configured
separately.
(setting))

¾ Press 41.
¾ Enter:
0 for normally closed contact;;
1 for normally open contact.
Note: if you programme the emergency call buttons as normally

closed you must connect an alarm input not used to a
negative pole (for ex. VV1- or VV2-).
PROGRAMMING Page 61
Delay for emergency call buttons
Installer Operator
9
You can programme the minimum number of seconds for which the emergency
call button must be pressed in order to activate the alarm (2 sec. by factory
default)
(seconds)

¾ Press 42.
¾ Enter the value corresponding to the desired delay time (from 0 to 9
seconds).
Activating the auxiliary alarm / gong input

Installer Operator
9
It allows to enable the input IN2 for the auxiliary technological alarm or the
Gong message.
(setting)

¾ Press 56.
¾ Enter:
1 to enable the input for auxiliary technological alarm;
2 to enable the input for the Gong message.
Note: the input IN2 is normally open, not configurable.
Note: - the Gong message is played by the car’s handsfree terminal

when the contact is closed;
- in order to start a technological alarm procedure, the
contact must remain closed for a time at least equal to the
minimum activation time set for the emergency call buttons.
Page 62 PROGRAMMING
Filter activation
Installer Operator
9 9
The filter is used to avoid sending the alarm (from emergency button AL1, in
the car) in the following cases:
• the car is at the floor and all doors are open
• the car is moving and the doors will open at the next floor.
The filter has no effect on buttons AL2, if present.
(setting)

¾ Press 53.
0 to disable the filter;
1 to enable the filter.
Note: if the filter is enabled and the filter input is active (doors are
open or the elevator car is moving and doors are going to
open at the next floor), the alarm does not start when pressing
the emergency call button. If any, diagnostics or the
automatic test procedure are temporarily suspended to permit
alarm system to record the emergency call alarm and
resumed immediately afterwards.
WARNING
Programming the filter input as normally closed / open

It allows to program the filter input IN1 as normally open or normally closed.
(setting)
PROGRAMMING Page 63
¾ Press 48.
¾ Enter:
0 for normally closet contact;
1 for normally open contact.
Codes for alarms’ management

You can customize the codes used for managing the alarms differently from the
factory-default settings:
− “ACKNOWLEDGE” CODE: by default 5
− “HANDSFREE ACTIVATION” CODE: by default 0.
− “END” CODE: by default 9
− “EXCLUSION” CODE: by default 1.
WARNING
Each code must be different from all others
“ACKNOWLEDGE” CODE
It is the code that must be dialed by the user who answers the emergency call to
listen to the alarm and elevator identification message (5 by factory default).
Installer Operator
9
… (from 1 to 3 digits)[ ]

¾ Press 47.
¾ Enter the “Acknowledge” code. If the code’s length is less than 3 digits
dial #.
Note: if you don’t dial this code after answering the alarm call, the
elevator identification message will be automatically heard
within 10 seconds.
Note: upon alarm, you can listen again to the elevator identification
message at any time simply by pressing the “Acknowledge”
code.
Page 64 PROGRAMMING
“HANDSFREE ACTIVATION” CODE UPON ALARM
It’s the code that can be dialled by the called user to establish the handsfree
conversation with the person who has asked for help. If the called user does not
dial this code the handsfree connection is automatically established after about
30 seconds. By factory default it is set at 0.
Installer Operator
9
… (from 1 to 3 digits) [ ]

¾ Press 45.
¾ Enter the “Handsfree activation” code. If the code’s length is less than 3
digits dial #.
“END” CODE UPON ALARM

It is the code entered by the called remote user to abort the alarms. By factory
default it is set at 9.
Installer Operator
9

¾ Press 43.
¾ Enter the “End” code. If the code’s length is less than 3 digits dial #.
Note: for the emergency call alarm, it is possible to end the alarm
only after entering the “Exclusion” code (1 by default).
PROGRAMMING Page 65
“EXCLUSION” CODE UPON ALARM
It’s the code that must be dialled by the called user in order to:
• exclude his number from the next alarm call cycles in case of
technological, diagnostics, automatic test call;
• suspend the emergency call alarm .
It is set at 1 by factory default.
Installer Operator
9

¾ Press 44.
¾ Enter the “Exclusion” code. If the code’s length is less than 3 digits dial
#.
Recording/playing the courtesy message

The courtesy message is the message played by the handsfree when the help
call button is pressed to reassure the people trapped in the elevator. The device
is supplied with a pre-recorded courtesy message that can be changed by the
user.
Note: in case the courtesy message should be modified, the pre-
recorded one will no longer be available.
RECORDING THE COURTESY MESSAGE

Installer Operator
9
(message) (beep) (recording)(beep)

¾ Press 7102.
¾ Record the message (max 22 seconds).
Page 66 PROGRAMMING
¾ Hang up at the end of the message.
Note: it is not compulsory to use all available seconds for correct

recording.
Note: a beep indicates that the recording time has elapsed.
PLAYING THE COURTESY MESSAGE

Installer Operator
9 9
(message) (playback)

¾ Press 7202. You will listen to the message.
Handsfree connection time upon alarm

Installer Operator
9
The handsfree connection has a limited duration. It can be programmed from 1
to 9 minutes. When the time has almost expired, the system sends a warning
tone to the called user. The called user has a few seconds to extend the
connection by the programmed time value by dialling any digit (different from
the “Exclusion code”, 1 by default, from the “End” code, 9 by default, and from
the “Acknowledge” code, 5 by default).
The conversation time can be extended indefinitely.
(MINUTES)

¾ Press 46.
¾ Enter the maximum time (1, … 9 minutes) for the handsfree
conversation.
Example: to set the connection time at 6 minutes dial: .
PROGRAMMING Page 67
Pulse or DTMF dialling (only with PSTN line)
Installer Operator
9
You can set the type of dialling over the external line.
(setting)

¾ Press 61.
¾ Enter :
0 for pulse dialling;
1 for DTMF dialling.
Call cycles
Installer Operator
9
It permits to programme the number of call cycles made by the device in case
of :
• technological alarms;
• diagnostic alarm;
• remaining SIM credit alarm;
• automatic test calls.
By factory default the number of call cycles is set at 3.
The number of call cycles is always indefinite for emergency call alarms.
(cycles)

¾ Press 62.
¾ Enter the number of alarm call cycles (from 0 to 9). “0” indicates 10 call
cycles.
Example: to set the call cycles at 5 dial: .
Page 68 PROGRAMMING
Connection to switchboard or PSTN line
Installer Operator
9
It allows to indicate whether the device is connected to a PABX or directly to
the fixed line (as per factory default setting). This setting is required for the
device to encode correctly the tones coming from the external line connector
LTI.
(setting)

¾ Press 67.
¾ Enter
0 if the system is connected to a switchboard extension;
1 if it is connected to the PSTN line.
Note: when the system is connected to a switchboard, the external

line seize code of the switchboard must be dialled before the
programmed number.
Automatic answer
Installer Operator
9
The device can automatically answer the incoming calls over the external line.
You can programme the device by remote with a DTMF telephone or with the
HeControl software, open a door or establish a handsfree conversation with the
handsfree terminals.
Activation
(number of call rings)

¾ Press 64.
¾ Enter the number of rings (from 1 to 9) before the alarm system
engages the line to answer the call (automatic answer). Enter 0 to
PROGRAMMING Page 69
deactivate the automatic answer function. The factory default setting is
2.
Connection time after the Automatic Answer

You can set the maximum connection time after the automatic answer. When
the time has almost expired, the system sends a warning tone to the external
user. The user has a few seconds to enter any digit and extend the connection
by the programmed time value. By factory default it is set at 3 minutes.
(MINUTES)

¾ Press 65.
¾ Enter the number of minutes (from 1 to 9) for the connection after the
automatic answer.
Page 70 PROGRAMMING
USE OF OTHER FUNCTIONS
Following is the description of alarm system local and remote use.
The icon indicates that the feature is available by simply lifting the
handset of the local telephone connected with alarm system;
The icon indicates that the feature is available only after inserting the
password (*0# by default). When lifting the handset of the local telephone, if
you hear the dialling tone (one long tone followed by a shorter one) this means
that the key word has already been inserted. Otherwise you need to insert it.
LOCAL USE
Conversation between the local telephone and the

car
Installer Operator
9 9
You can establish a conversation with the handsfree 1 in the car from the local
telephone.
(conversation)

¾ Conversation is automatically established with the car’s handsfree 1.
Conversation between the local telephone and the

handsfree selected by the user
Installer Operator
9 9
The local telephone can be used to have a conversation with any of the
handsfree terminals connected to the device.
(dialling tone) (handsfree) internal call
USE OF OTHER FUNCTIONS Page 71

¾ Lift the telephone handset.
¾ If you hear the dialling tone, this means you are already in programming
mode, otherwise, you need to access programming by dialling : *
<operator or installer’s password> # (*0# by default).
¾ Press:
to activate handsfree 1;
to deactivate all.
Handsfree 2 can be used only if the installation type has been programmed
accordingly.
Example: to speak to handsfree 2 dial ; now to speak to

handsfree 1 dial , event without hanging up.
Testing the handsfree terminals

Installer Operator
9 9
It allows to check the correct operation of the handsfree terminals, even during
programming operations.
(dialling tone) (setting) (tone) internal
call
¾ Lift the telephone handset.

¾ Press:
to check handsfree 1;
to check handsfree 2.
¾ If you hear a tone and then the conversation is established with the
selected handsfree, the test result is OK.
Page 72 USE OF OTHER FUNCTIONS

Making an outgoing call from the local telephone
Installer Operator
9 9
It allows to make an external call from the local telephone connected to the
alarm system.
(dialling tone) … (telephone number)
outgoing call

¾ Press 0.
¾ In case of PSTN line, the dialling tone will be heard; in case of GSM200
module the alarm system’s dialling tone will be heard.
¾ Dial the desired telephone number.
Note: in case of GSM200 Module, you must wait for 10 seconds

after dialing the telephone number before you receive the
confirmation tone informing that the call is sent.
Opening doors (with the optionale board)

It allows to activate relays RL1 and RL2.
Installer Operator
9 9
¾ Lift the handset
¾ Press:
Relay 1
Relay 2
Example: to open the door associated with relay 1, dial: .

REMOTE USE WITH ALARM SYSTEM IN STAND-BY
MODE
You can call the device from a remote telephone (mobile or DTMF telephone)
to:
• programme it
• make a handsfree connection
• check the handsfree status
• open doors (with the optionale board).
The Automatic Answer function must be active (this function is active by
default).
The procedure is as follows:
¾ Make a call to the alarm system. When the device answers the call, the
user hears a short series of DTMF tones followed by the elevator
identification message and the dialling tone.
¾ After the message dial * <INSTALLER or OPERATOR PASSWORD> #
(by default: ).
If the codes are correct, the user hears the confirmation tone (one short DTMF
tone for three times) or the error tone (one DTMF tone for three times).
It is now possible to access the following features.
Conversation with a handsfree terminal selected

by the user
Installer Operator
9 9
¾ Dial:
to deactivate all.
The activation of handsfree 2 depends on the type of installation previously set.
Note: the handsfree connection has a limited time. When the time
has almost expired, the system sends a warning tone to the
external user. The user has a few seconds to enter any digit
and extend the connection by the programmed time value.

Testing the handsfree terminals
Installer Operator
9 9
¾ Dial:
to check handsfree 1;
to check handsfree 2.
¾ If you hear a tone and then the conversation is established with the
selected handsfree, the test result is OK.
Opening the doors (with the optional board)

Installer Operator
9 9
¾ Dial:
Relay 1
Relay 2

REMOTE USE WHILE THE EMERGENCY CALL ALARM IS
SUSPENDED
While the emergency call alarm is suspended it is possible, by calling the
device remotely, to perform the following operations:
• establish a handsfree connection with the person who called for help
• reset the emergency alarm by remote
• open the doors
• establish a handsfree connection with the other handsfree devices installed
in the system, if any
Following are the procedures for each feature.
Handsfree connection and door opening

While the emergency call alarm is suspended:
¾ Call the alarm system remotely.
As soon as alarm system answers the call a handsfree connection is
automatically established with the person who called for help (without any need
to insert the password).
It is then possible to insert the codes to open the doors or connect to the other
handsfree devices installed in the system, if any. (please see “Remote use with
alarm system in stand-by mode”).
Resetting the emergency call alarm by remote

This procedure allows to reset by remote an emergency call alarm, which has
previously been suspended.
¾ Make a call to alarm system by remote.
¾ After hearing the messages, the conversation is automatically set up
with the trapped person.
¾ Dial <installer or operator password> .

By default: .
¾ Press . The confirmation tone will be heard.
¾ Dial the “End” code ( by default). The telephone line will be

disconnected.

ADEMCO CONTACT ID PROTOCOL
Following are the details concerning the use of the Ademco Contact ID
protocol.
The data format is as follows:
ACCT MT QXYZ GG CCC S
Each field is explained in the following table:
FIELD MEANING USE by alarm system

See “Programming the protocols
ACCT 4 Digit Account number (0-9) identification code”. Letters can
not be used.
MT Message Type Always set to 18
1= New Event
Used for any new alarm event.
or Opening
3= New Used only for emergency alarm
Restore or reset by the local telephone (upon
Event Closing the call which notifies the alarm
Q
qualifier end)
6= Previously Not used
reported
condition still
present
140= Emergency call
301 = No power supply
302 = Dead battery
307 = Diagnostics
XYZ Event code
330 = Alarm from the elevator
CPU
380 = Auxiliary alarm
600 = Automatic test
GG Group Always set to 00
CCC Zone Always set to 000
S Checksum Checksum

MAINTENANCE
The device does not contain parts that require maintenance or user-replaceable
parts.
Contact the service centre in case of malfunction.
WARNING
Page 78 MAINTENANCE
QUICK PROGRAMMING GUIDE
In the tables below:
− INST indicates that the programming procedure is allowed for the installer;
− OPER indicates that the programming procedure is allowed for the operator;
− Factory default values are highlighted in bold.
BASIC PROGRAMMING
BASIC PROGRAMMING
ACCESS TO <INSTALLER or OPERATOR PASSWORD>
PROGRAMMING (by default: )
EXITING THE <INSTALLER or OPERATOR PASSWORD>
PROGRAMMING (by default: )
PSTN line or universal GSM gateway

TYPE OF (with optional board)
TELEPHONE
LINE
(INST)
GSM200 module
SOURCE: RECEIVER:
emergency- ADEMCO
call button
technological /
USER
diagnostics
…
alarm
TELEPHONE (X…X =
(position telephone
NUMBERS
from 01 number,
(INST) periodic
to 12) ESSE-TI max 20
test call
digits)
CLI
remaining
credit alarm
(only with SMS
GSM200) (only with
GSM200)
QUICK PROGRAMMING GUIDE Page 79

BASIC PROGRAMMING
weekday:
SUNDAY
MONDAY
DATE TUESDAY
(dd) (mm) (yy)
(INST)
WEDNESDAY
THURSDAY
FRIDAY
SATURDAY
TIME
(hhmm; from 0000 to 2359)
(INST)
identification message
RECORD
(22 sec.)
MESSAGES (beep) record
(INST)
courtesy message (22 sec.)
LISTEN TO identification message

MESSAGES (listen)
(INST/OPER) courtesy message
INSTALLATION 1 active handsfree

TYPE
(INST)
2 active handsfree
NO POWER SUPPLY disabled alarm

ALARM
(ST56 with AL100) from 01 to 99 = enabled alarm with XX minutes
(INST) delay
DEAD BATTERY disabled alarm

ALARM
(INST) enabled alarm
DIAGNOSTICS disabled alarm

ALARM
(INST/OPER) enabled alarm
ADEMCO
4-digits ID:
PROTOCOL ID
(INST)
ESSE-TI PROTOCOL
10-digits ID:
ID
(INST)
Page 80 QUICK PROGRAMMING GUIDE

BASIC PROGRAMMING
Frequency (days, from 1 to 9; factory default 3)
Time (hhmm; from 0000 to 2359)

AUTOMATIC TEST
DATA
Automatic test automatic test disabled
(INST)
alarm
automatica test enabled
Make a test call
manually
alarm disabled
Activation
alarm enabled
SIM CARD’S
(min. credit value in Euro; factory
REMAINING Min. value
default 10)
CREDIT AND SIM
CARD’S EXPIRY Making a manual call
DATE
Credit listening
(INST)
Last
recharge (dd) (mm) (yy)
date
... (loudspeaker’s volume;
HANDSFREE HANDSFREE 1
factory default 4)
VOLUMES
(INST/OPER) ... (mocrophone’s
HANDSFREE 2
sensitivity; factory default 8)
MESSAGES MESSAGES
... (volume)
VOLUMES DAY GONG (message factory default 2;
(INST/OPER) Gong factory default 1)
NIGHT GONG
LISTENING TO
PROGRAMMING ... (prefix programming code)
RESTORING
FACTORY DEFAULT
(INST)
CHANGING THE
INSTALLER PASSWORD … (old) .. (new) .. (new)
(INST)
CHANGING THE
OPERATOR PASSWORD … (old) .. (new) .. (new)
(INST)
QUICK PROGRAMMING GUIDE Page 81

EMERGENCY BUTTONS
NORMALLY closed
OPEN/CLOSED
(INST) open
EMERGENCY BUTTON
DELAY (seconds, from 0 to 9; factory default 2 )
(INST)
AUXILIARY ALARM / auxiliary alarm disabled
GONG
(INST) gong enabled
FILTER ACTIVATION disabled

(INST/OPER)
enabled
FILTER INPUT NC/NO normally closed

(INST/OPER)
normally open
ACKNOWLEDGE”
… (from 1 to 3 digits; factory default 5) [ ]
(INST)
“HANDSFREE
ACTIVATION” … (from 1 to 3 digits; factory default 0) [ ]
(INST)
“END”
(INST)
“EXCLUSION”
(INST)
HANDSFREE
CONNECTION TIME
(minutes, from 2 to 9)
UPON ALARM
(INST)
pulse
PULSE/DTMF DIALLING
(INST)
DTMF
CALL CYCLES
(cycles from 0 to 9; 0 = 10 cycles; factory default 3)
(INST)
PABX/PSTN LINE pabx

CONNECTION
(INST) pstn line
AUTOMATIC ANSWER (ring number from 0 to 9; 0 = disabled; factory

(INST) default 2)
CONNECTION TIME
AFTER AUTOMATIC
ANSWER (minutes, from 1 to 9; factory default 3 )
(INST)
Page 82 QUICK PROGRAMMING GUIDE

QUICK GUIDE – USE
In the tables below:
− : lift the local telephone handset;
− : lift the local telephone handset and dial to access programming.
Local
LOCAL USE
CONVERSATION
WITH THE CAR CONVERSATION
CONVERSATION HANDSFREE 1
WITH ONE
HANDSFREE HANDSFREE 2
TERMINAL
DEACTIVATE ALL
OUTGOING CALLS
<TELEPHONE NUMBER>
RELAY (with RELAY 1

optional board)
RELAY 2
Remote use with Helpy Star or ST56 in stand-by

¾ Call Helpy Star or ST56 and wait for the answer.
¾ After a short series of DTMF tones followed by the elevator identification
message, dial: <INSTALLER OR OPERATOR PASSWORD> (by
default: ).
¾ Besides the programming, the following services are available:
REMOTE USE WITH HELPY STAR OR ST56 IN STAND-BY
HANDSFREE 1
CONVERSATION WITH ONE
HANDSFREE TERMINAL HANDSFREE 2
DEACTIVATE ALL
DOOR OPENER RELAY RELAY 1

(with optionale board) RELAY 2
QUICK GUIDE – USE Page 83

TECHNICAL SPECIFICATIONS
Tones
Dialling
Busy
Confirmation and warning connection time elapsed
Error from local
Error from remote
Status indicator LED’s

Normal operation – no alarm, filter disabled
Normal operation – no alarm, filter enabled
Alarm in progress
Page 84 TECHNICAL SPECIFICATIONS

GSM Signal indicator LED’s (only with GSM200
module)
Normal operation, no signal
Normal operation, low signal
Normal operation, medium signal
Normal operation, high signal
Power supply
Helpy Star
Power used....................................................................................................16W
Mains voltage .........................................................................230V ~ +5% -10%
Built-in battery.............................................................................. 12V 2A/h max
Expected operation time with a new 2A/h battery in idle state...............35 hours
Voltages.............................................................................. +3.3V,+5V, +13.8 V
Self-restorable fuse on electrical mains ................................................................
Self-restorable fuse on battery protection .............................................................
ST56
Power supply ........... nominal: 12Vdc, minimum: 11.5Vdc, maximum: 14.0Vdc
Stand-by absorption.......................... PSTN line < 50 mA; GSM200 < 80 mA
Alarm conversation absorption........ PSTN line < 120 mA; GSM200 < 200 mA
Self-restorable fuse on power supply....................................................................
Voltages........................................................................................... +3.3V, +5V
TECHNICAL SPECIFICATIONS Page 85

Signalling system
Pulse or DTMF dialling over external line ...........................................................
Pulse ratio ......................................................................................60/40 +/- 10%
Pulse frequency.............................................................................. 10Hz +/- 10%
Tone generator............................................................................ 659 Hz, 740 Hz
DTMF generator ...................................................................................................
External line tone recognition................................................................... 425 Hz
HANDSHAKE tone recognition ............................................ 1400 Hz, 2300 Hz
Voice messages
Voice messages.................................................................................................60
Total recording time ................................................................................... 4 min
Elevator ID message ........................................................................customizable
Courtesy message broadcast in the car ............................................customizable
Data transmission / communication

In-built modem v.23 (over PSTN line)..................................FSK 300 -1200 bps
GSM modem (with GSM200 module) .................................................. 9600 bps
Serial plug for connection to elevator CPU .................................................. TTL
Protocols
Remote programming / alarms / test call protocol.................... PROPRIETARY
Elevator control protocol .......................................................... PROPRIETARY
Service centre protocol ............................................Ademco Contact ID, Esse-ti
Telephone terminations
Connections to public telephone network. 1(with the optional PSTN line board)
Connections for extensions..................................................... 1 (RJ11/terminals)
Connections for handsfree terminals ..................................................................2
Connections to proprietary GSM200 device...........................................1 (RJ45)

Connections
Internal line – External telephone line
Internal line - Handsfree
External telephone line – Handsfree
Inputs/ Outputs
Reset pushbutton......................Helpy Star: internal and external; ST56: internal
Alarm input.........................................................................................................2
Auxiliary technological alarm / Gong input .......................................................1
Filter input ..........................................................................................................1
Outputs (alarm given indicator light and recorded alarm indicator light)...........2
Signalling LED ...................................................................................................2
Outputs for door open relay.............................. 2 (24V 1A) with optional board
Safety system
EEPROM memory for data protection in case of power failure...........................
Built-in NiCd battery for clock data storage.........................................................
Watch-dog system ................................................................................................
Firmware upgrade and settings download by FlashKey or BlueKey and
smartphone ...........................................................................................................
Other characteristics
Cooling .............................................................................. by natural convection
Operating temperature ..........................................................................0° ~ 50°C
Helpy Star
Dimensions .......................................................................... 200x125x95(h) mm.
Weight .......................................................................................................2512 g
ST56
Mounting ................................................................................................ DIN-rail
Dimensions (DIN-rail included) ............................................. 111x90x50(h) mm
Dimensions with mounted add-on boards (DIN-rail included)111x90x66(h) mm
Weight .........................................................................................................130 g
TECHNICAL SPECIFICATIONS Page 87

CE conformity declaration
Esse-ti s.r.l., with registered seat in Zona Ind. Squartabue, I-62019 Recanati
(MC), Italy, hereby declares that this device complies with the following
standards:
• TBR21 (Attachment requirements for pan-European approval for
connection to the analogue Public Switched Telephone Network
(PSTNs) of TE)
• EN50082-1, EN55022 (Electromagnetic compatibility)
• EN41003, EN60950 (Electric safety)
• EN 81-28:2004 (Safety rules for contruction and installation of lifts –
Lifts for the transport of persons and goods – Part 28: Remote
alarm on passengers and goods passenger lifts)
• EN 81-70:2004 Safety rules for the construction and installations of lifts
- Particular applications for passenger and good passengers lifts -
Accessibility to lifts for persons including persons with disability
and with the requirements of the 1999/5/CE Directive issued by the European
Parliament and by the Council on 9 March 1999 on radio sets,
telecommunication terminals and the mutual acknowledgement of their
conformity.
Conformity with these requirements is expressed with

PROGRAMMED TELEPHONE
NUMBERS
ALARM ALARM
POSITION
SOURCE RECEIVER
NUMBER
10
11
12
PROGRAMMED TELEPHONE NUMBERS Page 89

Helpy Star - ST56
17/11/2011

Helpy Star-ST56 - Eng

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Elevator alarm systems

This product has been especially designed to

CHAPTER Style used for the title of chapters. A new

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Page 6 GENERAL INSTALLATION INSTRUCTIONS

Pick up the handset.

Replace the handset.

GENERAL INSTALLATION INSTRUCTIONS Page 7

MAKING THE INSTALLATION

Page 8 GENERAL INSTALLATION INSTRUCTIONS

MAIN FUNCTIONS AND FEATURES

OPERATION IN IDLE STATE

How to answer an emergency call and reset

¾ Dial (“Acknowledge” code) or wait a few seconds. You listen to the

¾ After 30 seconds an automatic connection with the handsfree is

Note: the “RECEIVED ALARM” indicator light turns on when you

¾ Dial (“End” code).

How to answer an emergency call and suspend the

¾ Dial (“Acknowledge” code) or wait. You listen to the alarm

¾ After 30 seconds an automatic connection to the handsfree is

Note: the “RECEIVED ALARM” indicator light turns on when you

¾ Hang up. If the alarm is not reset within 60 minutes it automatically

Local reset (rescue team)

¾ Dial <password> (by default: ).

¾ Dial . You hear the confirmation tone.

¾ Dial (“End” code). You hear the confirmation tone.

¾ Dial (“Acknowledge” code) or wait.

The following operations can be carried out from remote while

1. In order to establish a connection with any of the handsfree devices

2. In order to open the doors dial (with the optional board)

3. In order to reset the alarm by remote

¾ Dial (“End” code).

Press the Press the

Press the “Acknowledge”

Press the “Acknowledge”

Dial the “Exclusion”

¾ Dial (“Acknowledge” code) or wait.

AUTOMATIC TEST CALLS

¾ Dial (“Acknowledge” code) or wait.

Note: the above-mentioned procedure is not applicable under the

Optional PSTN-line board

Optional relay board

Optional PSTN-line board

Optional relay board

Jumper JP8 for inputs AL1 and AL2

¾ Connect the passive handsfree terminals, if any (see the wiring

Note: in case of GSM200 module, the GSM signal level (indicated

Note: in case of GSM200 module, the GSM signal level (indicated

¾ To listen again to the previous message dial: .

2. ALARM PROCEDURE CHECK

¾ Press or wait. The voice message will be heard.

¾ Press or wait. The hands-free mode will be activated.

¾ Press to end the alarm.

HOW TO USE THE RESET PUSHBUTTON