SAR plusCOM

Alarm equipment for lifts

Installation guide
Release 1

NOTE FROM THE MANUFACTURER

Carlos Silva SA shall not be responsible for any claims for damages or costs derived from failure to
comply with the instructions in this manual or use of the alarm equipment other than what is described
in this manual.
SAR plusCOM is a lift alarm equipment which works connected to a standard TBR-21 / ITE-CA-001
telephone line. In other conditions (excessive noise, signal loss, distortion, lines with non-standard
signalling, etc.) correct operation of the equipment is not guaranteed.
This quick guide is a general guide that offers a process for checking the installation of the equipment.
For further details on the various operating modes and the rest of the operations, see document SAR
plusCOM installation manual.
The information contained in this document may change without warning. Except for what is permitted
by copyright laws, reproduction, adaptation or translation of this manual is prohibited without written
authorization.
C a r l o s S i l v a is a registered trademark of Carlos Silva SA
Hidra, SAR plusCOM and SARlink are products owned by Carlos Silva SA

SAR plusCOM is a lift alarm equipment conforming to EN81-1/2, EN81-28:2003 and

EN81-70:2003 standards. The equipment uses a TBR21 direct telephone line and an ITECA-001 interface as communication media.
It includes all the elements required for remote programming of the parameters in the
equipment and remote surveillance of the lift (Hidra protocol) through the telephone line:
o Hands-free 2-way voice communication from the car, roof and under-car, with a
rescue service. It can be activated from the car or from the rescue service. It includes
the alarm filter and its steps and the alarm battery control (EN81-28).
o Periodic automatic test calls (EN81-28).
o Password-protected running parameters (CAM) (EN81-28).
o Intercom in the machine room (two-wire) (EN81-1/2).
o Yellow service light as confirmation of alarm initiated and green service light as
confirmation of alarm validated (EN81-28).
o Also, the equipment includes a synthesized voice message, audible in the car, to
indicate that the call is in progress (EN81-70).
o Besides, SAR plusCOM can synthesize voice messages on arrival at the floor or about
the lift status. The installer can activate this function.

Innovations with regard to previous systems

-Recording and playback of a voice message to identify the facility (maximum 16
seconds).
-8 languages preloaded synthesis and selectable menu.
-Ability to compose a menu synthesis multilingual.
-Levels of adjustable volume menu by removing the adjustment potentiometers
processed by a digital audio.
-Ability to enable the intercom of engine room to make calls outside (0 to request
marking the line).
-Speed in PC mode large capacity: Communication with SARLINK through high-speed
FSK modulation. (Requires that the modem is the PC version v4.5 or higher).

Table of contents
1 - Device description.........................................................................................................5
2 - SAR plusCOM configuration ........................................................................................6
3 - Installation test ..............................................................................................................7
4 - Definitive phone number configuration ......................................................................9
5 - Voice synthesiser ........................................................................................................10
Annex 1

SAR plusCOM WIRING...13

Annex 2

SAR plusCOM MANUAL COMMANDS...14

Annex 3

SAR plusCOM EN-627 CODE TABLE 16

Annex 4

SAR plusCOM FAULT DIAGNOSTICS ..17

Annex 5

SAR plusCOM AUTONOMOUS INSTALLATION 18

6 - NOTES ..........................................................................................................................19

SAR plusCOM installation guide

1 -

DEVICE DESCRIPTION

SAR plusCOM is provided installed inside the car operation panel. The only wiring
operation to be done is connect it with the patch cords that come from the inspection
box.
The device includes a microphone, a speaker for the communication, two service lights
(yellow and green) and an integrated alarm push button.

J2
Battery / Autonomous supply
12V / 600mA/h HT (high temperature) battery connector
J3
Hidra Bus Connection
Connected with the inspection box for the power supply and communicating with the controller Hidra
J6
External buttons
Intercom: it comes from the machine room alike the telephone line
Under-car / car roof push button: they are connected in parallel and wired to the input Under-car
button for making alarm calls not conditioned with car status
MultiSAR bus: three connector are foreseen in the flat hose for connecting with other SAR plusCOM
devices and sharing the telephone line
J7
Alarm call pushbutton and Yellow/Green lights (EN81-28 compliance)
Connected with the inspection box for the power supply and communicating with the controller Hidra
Remote Optional repeaters RJ45 connection
Allows the connection of audio repeaters to the car roof or under car
J8
Telephone line
Telephone line socket and line earth protection from TBC30 card

Carlos Silva SA

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SAR plusCOM installation guide

2 -

SAR plusCOM CONFIGURATION

To set the SAR plusCOM only must establish the position of switches block Prog.
ON

DIP

1 2 3 4 5 6

SW1 MICROPHONE
Allows you to connect and disconnect the microphone built into the computer.

Internal microphone enabled

Internal microphone disabled

SW2
ON
OFF

SW2 SPEAKER
Allows you to connect and disconnect the built-in speaker on your computer

Internal speaker enabled

Internal speaker disabled

SW2
ON
OFF

The audio from Remote connector is always ON, regardless of the position of
these switches.

SW 3/4 CABIN SELECTION

These selectors are only used in multi-SAR mode. If only one device is connected to the
line, must remain on OFF.
The selection of cabin allows multiple devices to share a single telephone line. This
requires to number the lifts from 1 to 4 correspondingly. The cabin number 1 will serve
all incoming calls and manage the diversion of the call to the rest of lifts.
Likewise, if one car needs to make a call, it will notice to the rest of lifts to keep clear the
line.
# Lift
1
2
3
4

SW3
OFF
ON
OFF
ON

SW4
OFF
OFF
ON
ON

Its necessary to connect the communication

bus (COM1, 2 y 3) in the devices sharing the
telephone line. The telephone line must be
connected to all the boards.

SW5/6 MASTER & SLAVE MODE

Allows to connect and disconnect the communication Bus DOMOBUSII.
Theres only two possibilities:

Only one device connected to the line or slave device on a shared line
Master equipment on shared line

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SW5
OFF
ON

SW6
OFF
ON

Carlos Silva SA

SAR plusCOM installation guide

3 -

INSTALLATION TEST

Step ONE

VERIFICATION

Before starting any operation with the SAR plusCOM alarm equipment, the following
points should be checked:
An analogue telephone line is operative on the end terminals of the SAR plusCOM J8
connector (50VDC approximately)
The under-car alarm push button is placed and wired
The machine room intercom is installed and connected (if included)
SAR plusCOM DL1 led (red) is flashing Hidra bus is active
If the End of alarm contact is closed (J6-4/J6-6) a repetitive beep is heard through the
speaker

Step TWO

PROGRAMMING A PROVISIONAL TELEPHONE NUMBER

Establish communication with SAR plusCOM using one of the following

possibilities:
With a mobile phone, dialling the SAR plusCOM telephone number
With the intercom (telephone handset) in the machine room
Connecting a telephone handset between terminals 7 and 8 of J6 and pick it up

Enter CAM code

Command

SAR plusCOM
says

Command

# -- (Default CAM code = 0000)

SAR plusCOM
says

Dial CAM

<DIAL>

<VALID>

From this moment and until the communication ends (hang up), any parameter of the
equipment can be checked out or modified.

Enter a provisional alarm phone number

Command 2 1 # -- (Programming phone number #1)
Command

SAR plusCOM

New TEL1

9 .. 2

<DIAL>

SAR plusCOM

<REPEAT>

Repeat
TEL1

SAR plusCOM

9 ... 2

<VALID>

Check out programmed number:

Command

SAR plusCOM says

<NINE ... TWO>

Prior to checking out any stored parameter, CAM code must have been entered during the
same call. If communication has been lost and re-established, CAM code should be entered
again.
Carlos Silva SA

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SAR plusCOM installation guide

End communication (hang up)

Command 0 # -- (Force to end connection)
Command

Alarm device

finishes
communication

On some fixed telephone lines, the side of the line that has received the call remains engaged
until the calling phone hangs up or a minute has passed. To avoid this situation, SAR
plusCOM will hang up by end of conversation time or when it receives a signal from the
telephone company one minute later

Step THREE ALARM CALL

Making an alarm call from the car
With the controller under inspection, press the alarm push button
panel.

of the car operation

Check that keeping it pressed, the yellow light remains lit up. A few seconds later, the
green light starts to flash and you hear through the car speaker the message Calling,
please wait meaning that the call is in progress.

Reception of an alarm call

The call made by the SAR plusCOM will be received on the telephone number configured
in Step ONE.
After picking up the telephone to answer the alarm, press 0 within 15 seconds
approximately, the green light remains fixed and the conversation can take place
between the car and the telephone.

End communication (hang up)

To finish the communication from the telephone, the command 0 # has to be sent to
the SAR PLUSCOM.

Step FOUR

MAKE A CALL FROM THE EXTERNAL BUTTONS

Alarm call from the car roof button

Repeat Step THREE making a call from the alarm button inside the inspection box (yellow
button).

Alarm call from the under-car button

Repeat Step THREE making a call from the alarm button installed under the car (yellow
button).

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Carlos Silva SA

SAR plusCOM installation guide

4 -DEFINITIVE

PHONE NUMBER CONFIGURATION

Once the test is completed, the definitive values that will determine SAR plusCOM
operation have to be configured: car voice synthesizer activation, rings before picking up,
type of dialling, test call, etc.
This configuration may be carried out manually or automatically via the SARlink software.
To configure manually the device for fulfilling the EN81-28:2003 standard follow the
following steps:

Step ONE

DATA GATHERING

Prior to the definitive configuration, it is recommended to write down all the values
needed. The following table shows parameters required for a standard installation:

Command

Value to be configured

EN81-28

Description

Alarm phone number #1

Alarm phone number #2

Alarm phone number #3

Alarm phone number #4

Roof & under-car phone number

Test call phone number #1

Test call phone number #2

Identifier

Mode pending order alarm

Access code modification (CAM)

If there are not 4 available alarm phone numbers, it is advisable to repeat them so every
parameter from 21 to 24 is configured.
The roof & under-car alarm phone number (parameter 25) is designed to be configured with
the telephone number of the maintenance company.
If there are not 2 available test phone numbers, it is advisable to configure the same number
in both parameters (26 & 27).
For compliance with EN81-28, the Wait For End of Alarm mode must be configured to 1 and
the next test call at 3 days maximum (with SARLINK)

Step TWO

PARAMETER CONFIGURATION

Establish communication with SAR plusCOM and enter CAM code

As explained in Step TWO of the installation test (page 6).

If the configuration is carried out via a phone call (not the intercom), just before 3 minutes of
communication, SAR plusCOM device generates some beeps meaning that the
communication time limit is approaching. Press 0 on the phone keypad to extend to another
3 minutes. This process should be carried out every 3 minutes (parameter 35).
Carlos Silva SA

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SAR plusCOM installation guide

Program the parameters of the previous table with the values written down,
following the procedure used to program the test telephone number

CAM code verification

It is recommended to verify the CAM code if the default CAM code has been modified. A
mistake during the changing process may leave the SAR plusCOM device inaccessible for
further actions. To check out the CAM code:
Command

SAR plusCOM says

<Number1 Number2 Number3 Number4>

If the value indicated is not correct, re-program parameter 5 and check out its value
again.

End communication (hang up) (

#)

SAR plusCOM device includes a complete set of parameters that fulfils the operation
configuration. Its default values are considered valid for most situations. For further
information, refer to SAR plusCOM installation manual.
At the end of this document all manual commands are shown. These parameters may be
used to make the final adjustments to the equipment operation to suit the requirements of the
maintaining company. More detailed information is explained in the k SAR plusCOM
installation manual.

5 -

VOICE SYNTHESISER

Since the SAR plusCOM equipment is connected to the communication bus of a

HIDRAsystem controller, it has the capacity to generate voice messages through the
speaker located in the car, acting as a car voice synthesizer, informing passengers about
the position and status of the lift.
This function can be activated modifying the parameter 40. This function adds features to
the lift and complies the EN81-70:

Establish communication with SAR PlusCOM and enter CAM code

Modify parameter 40
Command

0 #

SARplusCOM

<DIAL>

Command

End communication (hang up) (

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SARplusCOM

<REPEAT>

Repeat

SARplusCOM

<VALID>

#)

Carlos Silva SA

SAR plusCOM installation guide

Both the language of the synthesis, as the messages are selectable through
programming parameters can be different each other.
SAR plusCom incorporates from factory some languages for information on car and for
the programming messages.
Car messages

N
1
2
3
4
5
6
7
8

Programmation messages

Language
Spanish
Catalan
Basque
English
Portuguese
French
Italian
Empty

N
1
2
3
4
5
6
7
8

Language
Spanish + English
Catalan
Spanish
English
Portuguese
French
Italian
Empty

In case of special languages or messages (on request and subject to availability), the
distribution of positions of the languages can not match that shown in this manual. Please look
up the information sheet attached to the controller manual or SAR plusCom device.

MULTILINGUAL SYNTHESISER

5.1

If you want the multilingual messages in car, should select the languages in the desired
order, for example, if you want to configure messages in Spanish-English should enter:

command

SARplusCOM

command

<DIAL>

SARplusCOM

command

<REPEAT>

SARplusCOM

<VALID>

Another example, to select Spanish as their first language, after English and French then
type:
Command

SARplusCOM

<DIAL>

command

SARplusCOM

<REPEAT>

command

SARplusCOM

<VALID>

In combinations of two or three languages, correspondence between message and reaction of

the controller may not match exactly. For example:. "Doors closing, Cerrando puertas when
the controller has already finished close.
Carlos Silva SA

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SAR plusCOM installation guide

5.2

ADJUSTING VOLUME LEVELS

The volume of synthesis, cabin speaker and microphone parameters can be adjusted
through the menu (parameters 47, 48 and 49). We have abolished potentiometers
adjustment of the SAR device by a digital audio processing.
The user has 10 different volume levels for microphone, speaker and synthesis:

Level
9
8
7
6
5
4
3
2
1
0

Function
Gain 0dB
Gain -1dB
Gain -2dB
Gain -3dB
Gain -4dB
Gain -5dB
Gain -6dB
Gain -7dB
Gain -8dB
Gain -9dB

The night volume (adjustable through SARLINK) will fade 10dB the value adjusted in the
parameter 49.

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Carlos Silva SA

SAR plusCOM installation guide

ANNEX 1

Carlos Silva SA

SAR plusCOM WIRING

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SAR plusCOM installation guide

ANNEX 2

SAR PLUSCOM MANUAL COMMANDS

In the following table, ? means

checking out parameter value

programming or modifying parameter value

Basic commands for rescue service

0

Validation, conversation time extension and status query

External line request (only from intercom and if *45# is set to 1)

1 4

Commutation of equipment on shared line (without effect using the intercom)

Checks out lift identifier

Forces the alarm equipment to interrupt the connection (hang up)

Lift identifier and telephone numbers programming and checking out (CAM code protected)

Lift identifier

Telephone #1, alarm call in car

Telephone #2, alarm call in car

Telephone #3, alarm call in car

Telephone #4, alarm call in car

Telephone #5, alarm call from car roof or under car

Telephone #6, periodic test call or dumping call

Telephone #7, periodic test call or dumping call

Parameter programming and checking out (CAM code protected) (default values)

Number of rings before picking up 1 to 9 (5 rings)

Privacy mode in car enabled 1 or disabled 0

Type of telephone line: TBR21 standard telephone network 0 or special 1

Maximum conversation time in minutes from 1 to 4 (4 minutes)

Push button service during conversation: none 0 or hang up 1

Minimum time for pressing alarm in seconds from 0 to 5 (0: no minimum time)

Waiting time for validation in 20 second intervals from 0 to 9 (1: 20 seconds)

Car voice synthesis enabled 1 or disabled 0

Log record full procedure: call for dumping 1 or lose data 0

Alarm filter: activated 1 or deactivated 0

Attempts to make alarm, end-of-alarm or low-battery calls from 0 to 9 (0 attempts)

Attempts to make test calls or data-dumping calls, from 0 to 9 cycles (1 attempt)

Permission of exterior call with interphone: enabled 1 o disabled 0

Wait for the End Of Alarm command: Waits for EOA 1 or Auto-generates 0

Microphone volume level from 0 a 9 (5 = gain 4dB)

Speaker volume level from 0 to 9 (5 = gain 4dB)

Car Synthesis volume level from 0 to 9 (5 = gain 4dB)

Car Synthesis language (see page 10) (English = 4)

Default: Spanish

Programming language (see page 10) (English = 4)

Default: Spa+Eng

Identification message enabled 1 or disabled 0

Compatibility mode with external audio module enabled 1 or disabled 0

5
8

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?
0

Consult or modify CAM, once introduced (0000: Default CAM)

?

Recording / playback of the message identification

Carlos Silva SA

SAR plusCOM installation guide

Commands for basic remote surveillance (protected by CAT)

Checks out the lift current status (the device answers 5600 if no connection with Hidra)

Checks out the n

th

event ( n varies from 1 to 9, the lower the more recent)

Checks out the lift travel counter

Actions for authorized personnel

Local end-of-alarm. Leaves the equipment on standby until end-of-intervention

Enter CAM code: allows consulting and modifying SAR plusCOM parameters

Enter CAT code: allows using basic remote surveillance commands

End-of-intervention remote command. Equipment completely idles after hanging up

Reset of the low battery status

To force one call test immediately.

Carlos Silva SA

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SAR plusCOM installation guide

ANNEX 3

SAR PLUSCOM EN-627 CODE TABLE

Besides its capabilities as alarm equipment and transmission device, SAR plusCOM also
acts as data registration equipment.
To achieve this, it includes a log record in which it stores the data relating to the alarm
process and the data received from the Hidra controller, adding date and time
information. These records, up to 38 items, are encoded according to the EN-627
standard criterion, and allow monitoring relevant events, incidents or breakdowns
occurring in the lift.
Events or breakdowns in the lift are shown in the EN-627 code table shown in the
documentation provided with the HIDRAsystem controller.
Similarly, the events relating to the SAR plusCOM equipment are also recorded. Their
meaning is indicated in the following table:

Code
5900
5901
5902
5903
5904
5905
5906
5907
5908
5909
5800
5801
5700
5701
5600

EN-627 code table generated by the SAR plusCOM

Description
Start of an alarm with the equipment inactive
Validation received from the rescue service
Alarm button pressed with the equipment already on alarm
End of conversation (hanging up)
Declaration of end-of-alarm
Declaration of end-of-intervention
Alarm call attempts exhausted
Test call or data dumping attempts exhausted
Automatic end-of-alarm (12 hours after the alarm was started)
Alarm aborted due to no telephone line available
Power failure
Restored power
The battery has fallen below the programmed threshold
The battery has returned to normal charge level
No connection with Hidra controller

The log record may be transferred to a PC with SARLink. The nine most recent records
may be looked up manually (without the date or time information) calling with a phone
handset or with the intercom handset. Prior to consulting them, CAT protection code
must be entered.

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Carlos Silva SA

SAR plusCOM installation guide

ANNEX 4
Fault description
SAR plusCOM device does not make the call
from the car when the alarm button is pressed

When SAR plusCOM device is called, it does

not pick up

On calling SAR plusCOM device, the person

in the car cannot be heard
On calling from a SAR plusCOM, the person
who receives the call cannot hear the person
in the car
On calling from a SAR plusCOM, the
communication is interrupted after a few
seconds and it makes another call
On calling from a SAR plusCOM, the
communication is cut off or a lot of noise is
heard
On calling from a SAR plusCOM,
communication is cut off after a few seconds
or the person who answers cannot hear
anything

Carlos Silva SA

FAULT DIAGNOSTICS
Possible causes
1- The lift is in service, which inhibits the call
2- The push button is not connected or wired wrongly
3- Very noisy telephone line and the telephone
company signal (or PABX) is not identified
1- Check that the SAR plusCOM is connected
2- Check that the telephone line is connected and
that its power is reaching correctly
3- Check that the SAR plusCOM is configured as
car#1, with the switches sw3 and sw4 in ON
position
4- SAR plusCOM board may be damaged
1- Privacy mode is activated
2- Microphone sensitivity level is very low
1- Microphone sensitivity level is very low
1- Call validation is activated and the person
receiving the call has not pressed 0
2- Call validation is deactivated but parameter 34
Type of telephone line is set to 1
1- The potentiometers are very high or unbalanced
2- The microphone is catching electrical noise due to
having a faulty coupling in the car operation panel
1- The person answering the telephone should have
pressed 0 to validate the call and/or lengthen the
conversation time

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SAR plusCOM installation guide

ANNEX 5

AUTONOMOUS INSTALLATION

11

It is compulsory to earth the device trough the J7 connector

18/20

The J2 connector is supplied unplugged to avoid the total discharge of the battery

Carlos Silva SA

SAR plusCOM installation guide

6 -NOTES

Carlos Silva SA

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Electronic lift solutions

Salvador Albert i Riera, 3. 08339 Vilassar de Dalt. Barcelona. ESPAA
Tel. +34 937541980 fax +34 937541983
www.carlos-silva.com
info@carlos-silva.com

DT0450102

SAR plusCOM installation guide Release 1 EN 10/12/2008

Carlos Silva