Project Quality Management Training - Milestone 3 - Group 5

PROJECT QUALITY
MANAGEMENT
TRAINING
PRESENTED BY
GROUP 5
OGL 422 – Project Quality Management

Summer 2021 – Session B
Katherine Erickson - Loren Codarim - Jakob Heideman - AbedAlrahman Kassem

WHY?
WHY WE ARE INVOLVED WITH PROJECT QUALITY MANAGEMENT TRAINING
01. Cost 02. Standards

Project quality management Project quality management
procedures aid in project cost defines and maintains the
control. project's standard.
03. Determines the 04. Lowers the Risk

Steps
The steps of reaching and A project's quality management
validating those standards are can reduce the chance of
determined by project quality product failure.
management.
6 TAKEAWAYS
FROM PQM TRAINING FOR MANAGERS
01. There is no “I” in projects 02. Quality is achieved when 03. A PM is only as strong as
Projects are a team effort. Managers need working smarter, not harder their weakest link
to make sure everyone is on the same Straightforward methods are ideal. When a As soon as a project manager has
page. Managers may use automated tools PM starts to concentrate on development, recognized and fixed their most vulnerable
that enable collaboration to ensure teams selecting suitable methods becomes easier links, they will be well on their way to
are operating efficiently together. in every phase of the business. prosperity.
6 TAKEAWAYS
FROM PQM TRAINING FOR MANAGERS
04. Follow-through 05. Think about the journey 06. Last-minute requirements
Concerning the quality process, following rather than the end goal Taking care of last-minute changes could
through is necessary. Corrective action Concentrating on procedures and the generate a conflict in the project
mechanisms are a manager's most processes along the way is the key to and introduce new challenges. Change
valuable tool in ensuring that follow-ups are achieving products of the highest possible management should be incorporated from
completed correctly. quality. the early stages of project development
HEALTH OF THE ORGANIZATION
HOW DOES PROJECT QUALITY MANAGEMENT PLAY A PART?
Quality Service/Product Financial Benefit
Improved Productivity & Customer Satisfaction

Teamwork
CHECK SHEET
PQM ANALYTICAL TOOLS
What is it?
Defect Type Verification Total
A form to collect data and serves as a first step for most
process control or efforts to solve issues.
Measurement
IIIII IIIII IIIII IIIII 20
s
When should it be used? Stains IIIII IIIII III 13

• This tool enables immediate awareness of reality and
interpretation of a situation, which can aid in the avoidance IIIII IIIII IIIII
Color Issues 30
of certain errors. IIIII IIIII IIIII
• Patterned data ensures a more reliable process, laying the
groundwork for continual improvement.
Example
Defect cause: used to collect data that can prove the defect
cause
CONTROL CHARTS
PQM ANALYTICAL TOOLS
What is it?
Control charts are used as a graph that measure the behavior
of a process. They are tools of statistical control used in
manufacturing or business to measure the state of control.
When should it be used?

• Statistics show an analyzed variation of data in a certain
process to determine if the variations are within an
acceptable limit.
• Several companies can use this graph of control if it is used
for products that have variation, such as variations within a
machine.
Example
Using the Control Chart to determine if a certain machine
needs maintenance or if something is hindering product
standardization
KEY ROLE
WHAT IS THE KEY ROLE OF MANAGEMENT AND ORGANIZATION TRAINING
IN THE SUCCESS AND FAILURE OF PQM
01. Healthy Culture 02. Communication

Management and organization Maintains a clear line of
training promote a health communication and
culture of continuous delivery understanding of what clients
and improvement. expect as a result.
03. Quality Standards 04. Share & Promote
The team must be attentive and get One should be allowed

necessary training with up-to-date accessibility to all
quality standards. Upper management documentation of project
is responsible for providing the quality management so that the
necessary resources to reach those standards can be understood,
standards. and the metrics can be utilized
for monitoring.
IMPORTANCE
WHY PQM IS IMPORTANT FOR THE ORGANIZATION
A product has quality when it

satisfies the needs of the clients.
It is important to highlight that quality management does not exist to manage issues, the focus should be on consistency
and prevention. True quality is important because it can help to avoid failures which is much easier to handle than the
consequences provoked by them.
When in doubt, it is better safe than sorry!

PQM PROCESS MODEL
OVERVIEW
Plan
Implies the ability to anticipate situations and prepare actions
to bring about the desired outcome.
Manage
Includes all the activities related to satisfying the relevant
quality standards for a project.
Control
Acceptance, decisions, rework, and process adjustments.
CONCLUSION
Importance Focus PQM Training For

PQM is critical for monitoring and Quality management is
Management
confirming adherence to project concerned not only with the • There is no “I” in projects
specifications, codes, and quality of the product and • Work smarter not harder
standards, and will help to avoid service, but also with the • PMs are only as strong as their
costly budget overruns and other methods employed to attain it. weakest link
concerns in the long term. • Follow through
• It is about the journey rather
than the end game
4 Main Components Policy • Last-minute requirement
• Quality Planning Management establishes the protocols
• Quality Assurance quality policies and standards as
• Quality Control well as ensure quality objectives
• Quality Improvement fit the strategic direction.
CONCLUSION
Cont.
Scope Organization Quality Improvement

Scope defines how the quality Ensures high customer loyalty, Avoids the cost associated with
management system works thus better business, increased process failure, poor outcomes,
within the company operations cash flow, satisfied employees, a and errors.
healthy workplace, etc.
Target Procedures
The target addresses a specific Ensure that the deliverables
objective from the company’s produced by a team are “fit for
strategic plan. purpose”
THANKS
FOR YOUR ATTENTION
References
Brown, J. T. (2014). The handbook of program management: How to facilitate project success with
optimal program management, second edition (2nd ed.). Mcgraw-hill Education.
Daga, U. (2015). Greycampus. https://www.greycampus.com/blog/project-management/8-key-take-away-

lessons-from-a-failed-project
How to Deal With Last-Minute Scope Changes. https://www.lucidchart.com/blog/scope-change-

management
Kashyap, V. (2018). A project managers’ guide to working smarter and not harder.
https://blog.proofhub.com/a-project-managers-guide-to-working-smarter-and-not-harder-
98fe409f3206?gi=b4027f5a62d1
Leadership and the Importance of Follow Through. https://www.ellorywells.com/leadership-importance-

follow-
through/#:~:text=Following%20through%20is%20one%20of,your%20leadership%20will%20be%20questi
oned.
Rose, K.H. (2014) Project Quality Management, Second Edition: Why, What and How (2nd Ed.) Fl: J
Ross Publishing.
5 Valuable Life Lessons to Learn From Quality Management. https://www.isotracker.com/blog/5-valuable-

life-lessons-to-learn-from-quality-management/

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PROJECT QUALITY

OGL 422 – Project Quality Management

Katherine Erickson - Loren Codarim - Jakob Heideman - AbedAlrahman Kassem

01. Cost 02. Standards

03. Determines the 04. Lowers the Risk

Quality Service/Product Financial Benefit

Improved Productivity & Customer Satisfaction

When should it be used? Stains IIIII IIIII III 13

When should it be used?

01. Healthy Culture 02. Communication

03. Quality Standards 04. Share & Promote

The team must be attentive and get One should be allowed

A product has quality when it

When in doubt, it is better safe than sorry!

Importance Focus PQM Training For

Scope Organization Quality Improvement

Daga, U. (2015). Greycampus. https://www.greycampus.com/blog/project-management/8-key-take-away-

How to Deal With Last-Minute Scope Changes. https://www.lucidchart.com/blog/scope-change-

Leadership and the Importance of Follow Through. https://www.ellorywells.com/leadership-importance-

5 Valuable Life Lessons to Learn From Quality Management. https://www.isotracker.com/blog/5-valuable-

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